The Tooth Sleuth Podcast
The Tooth Sleuth podcast is hosted by Greg Essenmacher, Principal at GnA consult. "Helping Dentists and Dental Professionals Maximize Their Potential"—From vision to execution-creating business strategies that work!Want to Grow Your Full Arch Practice?-Book a Discover Call here:www.DentalConsult4u.comOr email:Greg@DentalConsult4u.com
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TTS- 146 T.E.A.M. w/Martin Mendelson
01/14/2026
TTS- 146 T.E.A.M. w/Martin Mendelson
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher welcomes back Dr. Martin Mendelson for a powerful second conversation—one that dives deep into mindset, leadership, and the thoughts that quietly shape our lives and practices. Dr. Mendelson, a dentist-turned-coach and author of One Move Makes All the Difference, breaks down why happiness leads to success (not the other way around), how the space between stimulus and response determines our outcomes, and why teams thrive when psychological safety and accountability coexist. This episode blends neuroscience, emotional intelligence, real-world leadership tools, and humor—offering practical frameworks clinicians and teams can apply immediately. If you’ve ever felt stuck reacting instead of responding, or sensed your team could be healthier, calmer, and more aligned—this conversation is for you. Key Topics Covered Why happiness is the driver of success—not the reward The TEAM framework: Thoughts → Emotions → Actions → Results Responding vs. reacting under stress The power of the pause between stimulus and response Creating psychological safety and accountability within teams Preventing “jumping to catastrophe” in leadership and communication Why mindset work is essential for sustainable growth in dentistry Insights from Martin’s new book One Move Makes All the Difference Key Takeaways ✔ Mindset always precedes outcomes ✔ Small pauses can create massive change ✔ Strong cultures are built intentionally, not accidentally ✔ Leadership begins between your ears About the Guest Dr. Martin Mendelson is a speaker, certified coach, and author of One Move Makes All the Difference: How to Find Your Power and Transform Your Life. With experience spanning clinical dentistry, education, emotional intelligence, and happiness studies, Martin helps individuals and teams get out of their own way and lead with clarity, intention, and purpose. 🔗 Website: martinmendelson.com 📘 Book: One Move Makes All the Difference (available wherever books are sold) About the Host Greg Essenmacher is the founder of GnA Consult and host of The Tooth Sleuth Podcast, where he explores the business, leadership, and human side of dentistry—helping teams improve patient experience, case acceptance, and long-term sustainability.
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145 All Comes Down to Me w/Dr. Farokh Jiveh
01/07/2026
145 All Comes Down to Me w/Dr. Farokh Jiveh
In this powerful episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with cosmetic dentist and educator Dr. Farokh Jiveh for a deeply honest conversation about personal transformation, leadership, and what truly drives patient connection and case acceptance. Dr. J shares his journey from outward success and inner burnout to alignment, clarity, and purpose—and how that shift changed everything from how he leads his team to how patients experience care. This episode goes far beyond techniques and procedures. It’s about presence, energy, listening, and why dentistry is ultimately a human experience before it’s ever a clinical one. If you’ve ever felt successful on paper but disconnected in practice—or wondered why some teams and doctors thrive while others struggle—this conversation will resonate. 🔑 Key Topics Covered The hidden cost of comfort and “success on paper” Why leadership always starts with self-leadership How inner chaos shows up in your practice and your team The difference between fixing patients and truly listening to them Why patients will tell you their treatment plan—if you’re present Alignment, energy, and their impact on case acceptance Letting go of ego, control, and attachment to outcomes Dentistry as a feeling-based, human-centered experience 💡 Key Takeaways ✔ You can’t lead others until you learn to lead yourself ✔ Case acceptance improves when patients feel heard, not sold ✔ Alignment creates trust—for teams and patients alike ✔ Dentistry isn’t just about what you do; it’s about how you show up 👤 About the Guest Dr. Farokh Jiveh is a cosmetic dentist, educator, and founder of Palm Beach Dental Academy. Known for his immersive, one-on-one mentoring approach, Dr. J teaches dentists how to master cosmetic dentistry while emphasizing presence, leadership, and authentic patient connection. His teaching philosophy focuses on helping clinicians shorten their learning curve—not just clinically, but personally—so they can practice with confidence, clarity, and alignment. 🔗 Learn more: PalmBeachDentalAcademy.com
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TTS-144 Human Capital – w/ Gabriel Hofmann
12/31/2025
TTS-144 Human Capital – w/ Gabriel Hofmann
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Gabriel Hofmann, CEO of ConsultHaus and longtime leader in the dental and health services industries, for a deep conversation on human capital, culture, and the mindset required to build organizations that truly last. Gabriel brings more than 20 years of experience leading high-performance teams, and in this episode, he breaks down why people—not products, not processes—are the true engine of growth. From hiring and retention to leadership habits and organizational alignment, Gabriel shares the real frameworks he uses to help companies scale with intention. Inside this episode: • Why human capital is the most overlooked competitive advantage • The habits strong leaders build—and the ones struggling leaders avoid • How clarity, communication, and culture anchor organizational growth • Hiring philosophies that actually create long-term retention • Why accountability and empathy must coexist inside every team • The shifts companies must make to stay competitive in a changing workforce • How Gabriel helps organizations operationalize strategy through people, systems, and leadership development Gabriel also opens up about the lessons he’s learned coaching executives, the impact of trust on team performance, and why investing in people is the smartest strategy any business can make. 🎧 TTS-144 Human Capital – w/ Gabriel Hofmann Listen to learn how human-centered leadership, intentional hiring, and clear communication can transform the future of your organization. Connect with Gabriel: consult.haus | LinkedIn: Gabriel Hofmann #ToothSleuth #DentalLeadership #HumanCapital #OrganizationalDevelopment #PeopleFirstLeadership #PracticeGrowth #TeamCulture #GnAConsult
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TTS- 143 Culture Strategist Leah Roling
12/24/2025
TTS- 143 Culture Strategist Leah Roling
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Leah Roling, culture strategist, leadership coach, and founder of The Habit Hackers, for a conversation that goes deep into the mindset, clarity, and intentional habits that shape high-performing teams. They unpack the real drivers of culture—beyond slogans, beyond surface-level motivation—and explore how self-leadership, emotional awareness, and aligned decision-making create workplaces where people can thrive. Leah brings a grounded, practical perspective on what it takes to lead well in a fast-paced, ever-shifting dental landscape. Inside this episode: • Why culture is not what you say—it’s what you consistently do • How habits, patterns, and emotional triggers shape team performance • The difference between managing chaos and leading with clarity • Strategies for building trust, accountability, and alignment across the practice • Why leaders must learn to “audit themselves” before auditing their teams • How simple frameworks can replace overwhelm with intentional action Leah also shares how she helps teams break unproductive cycles, create environments of psychological safety, and build cultures rooted in ownership, clarity, and purpose. 🎧 Listen to TTS-143 — Culture Strategist Leah Roling to discover how intentional leadership and habit-driven culture can transform not just your team, but the way you show up every day. Connect with Leah: leahroling.com | LinkedIn: Leah Roling #ToothSleuth #DentalLeadership #PracticeCulture #HabitHacking #LeadershipDevelopment #GrowthMindset #GnAConsult
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Episode: TTS-142 Men’s Apparel to Master GTM w/ Ian Miller
12/17/2025
Episode: TTS-142 Men’s Apparel to Master GTM w/ Ian Miller
In this episode of The Tooth Sleuth Podcast, Greg sits down with Ian Miller—entrepreneur, apparel expert, and GTM operator—to explore the unexpected overlap between men’s fashion and building a market strategy that actually works. What starts as a conversation about fit, fabric, and confidence quickly shifts into a masterclass on positioning, clarity, and the discipline behind a clean go-to-market motion. They open with a story about Ian’s early days in apparel—learning the difference between style and identity—and move into a candid discussion on momentum, leadership, and why most GTM problems are really communication problems. Together, Greg and Ian unpack: From Apparel to GTM: How understanding fit, form, and function in clothing gave Ian the foundation to build customer-centric strategies that scale. Building a Repeatable Motion: Ian’s framework for removing noise, simplifying decisions, and creating a go-to-market engine teams can actually execute on. Confidence as a Business Tool: The psychology of dressing well and how presence, clarity, and intention translate directly into sales, leadership, and patient experience. When to Pivot (and When to Double Down): Lessons from apparel manufacturing that taught Ian how to manage risk, read early signals, and course-correct before it’s expensive. Ian’s story blends creativity with operational insight, showing how the same principles that define a great wardrobe—fit, coherence, and consistency—are the ones behind every successful GTM strategy. Through his journey across fashion, entrepreneurship, and systems thinking, he demonstrates that style isn't superficial; it’s a strategic lens that shapes how teams move, sell, and lead. 👉 Tune in now to learn how to sharpen your GTM motion, build trust through clarity, and use presence as a competitive advantage. #ToothSleuth #GTMStrategy #PatientExperience #GnAConsult #Leadership #BrandAlignment #BusinessGrowth
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Episode: TTS-141 Dentistry from Diapers – Addison Freeman
12/10/2025
Episode: TTS-141 Dentistry from Diapers – Addison Freeman
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Addison Freeman, founder of Incisive. We explore how Inicisive helps dental practices modernize in a way that truly improves workflows, team efficiency, and patient outcomes. 🎧 Listen to TTS-141 Dentistry from Diapers – Addison Freeman to hear how purpose, mentorship, and early engagement can shape a stronger future for the dental profession. Connect with Addison: | Website: .com | LinkedIn: Addison Freeman #ToothSleuth #FutureOfDentistry #DentalMentorship #CareerPathways #DentalCommunity #LeadershipInDentistry #GnAConsult
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Episode: TTS-140 Hygiene Philosophy – Janet Hagerman
12/03/2025
Episode: TTS-140 Hygiene Philosophy – Janet Hagerman
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Janet Hagerman—hygienist, speaker, consultant, and author—to explore the philosophy, communication frameworks, and leadership mindset that elevate the hygiene experience for both patients and dental teams. Janet shares her decades of experience helping practices strengthen their hygiene departments, enhance case acceptance through trust-driven communication, and build a patient experience grounded in clarity, empathy, and education. Inside this episode: The core principles behind a strong hygiene philosophy Why communication—not scripting—is the foundation of patient trust How hygienists can elevate their influence within the practice The connection between confidence, clarity, and case acceptance Practical strategies to help teams present treatment with purpose and integrity Why patient education is more than instruction—it’s partnership Janet also breaks down how leaders can empower hygienists, improve intra-office collaboration, and create a culture where the patient experience consistently reflects the practice’s values. 🎧 Listen to TTS-140 Hygiene Philosophy – Janet Hagerman to learn how intentional communication, empowered teams, and a clear hygiene vision can drive meaningful, sustainable growth in your practice. Connect with Janet: janethagerman.com | LinkedIn: Janet Hagerman #ToothSleuth #DentalLeadership #HygieneExcellence #CaseAcceptance #PatientExperience #PracticeGrowth #GnAConsult
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Episode: TTS-139 Level Up w/ Thomas Passalacqua
11/26/2025
Episode: TTS-139 Level Up w/ Thomas Passalacqua
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Thomas Passalacqua—speaker, consultant, and dental operations expert—to talk about what it truly takes to level up in leadership, systems, and patient experience inside the modern dental practice. Thomas shares the lessons he’s learned working with dental teams across the country, breaking down why clarity, alignment, and accountability are non-negotiables for practices that want to grow with intention. His insights are grounded, practical, and built for teams ready to elevate how they serve. Inside this episode: The mindset shift every leader needs to scale sustainably Why operational clarity drives both patient trust and team performance How to simplify systems so teams can execute with confidence The role of teaching, coaching, and real-time feedback in creating lasting change Why leveling up starts with owning your gaps—and building the habits to close them Thomas also shares powerful takeaways on culture, communication, and the difference between managing tasks and leading people. If you’re looking to upgrade your processes and your leadership, this is the episode to queue up. 🎧 Listen to TTS-139 Level Up w/ Thomas Passalacqua and learn how intentional structure, clear standards, and meaningful connection can transform your practice. Connect with Thomas: Website: [add link] | Instagram: [add link] | LinkedIn: Thomas Passalacqua #ToothSleuth #DentalLeadership #PracticeGrowth #LevelUp #OperationalExcellence #PatientExperience #AuthenticLeadership #GnAConsult
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TTS- 138 Service Every Day- DeVon Banks
11/19/2025
TTS- 138 Service Every Day- DeVon Banks
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with DeVon Banks, CEO of DTEK Billing and Claims, to talk about the systems, culture, and collaboration that drive success in dentistry. They dive into how DeVon built her company from a one-person operation to a trusted partner for dental teams across the country—and why trust, transparency, and people-first leadership matter more than ever. Inside this episode: The mindset behind scaling a business with purpose Why authentic leadership starts with listening The role of systems in creating trust and consistency How DTEK helps dental offices protect revenue and simplify operations What it means to lead with empathy in a technology-driven world DeVon also shares her insights on working alongside dental professionals, empowering teams through education, and the importance of mentorship for women in business. 🎧 TTS- 138 Service Every Day- DeVon Banks to learn how processes, purpose, and people can build a thriving foundation for growth. Connect with DeVon: dtekbilling.com | LinkedIn: DeVon Banks #ToothSleuth #DentalLeadership #PracticeGrowth #RevenueCycleManagement #WomenInDentistry #AuthenticLeadership #GnAConsult
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TTS- 137 Don't Pitch Slap - Al Kushner
11/12/2025
TTS- 137 Don't Pitch Slap - Al Kushner
In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Al Kushner—award-winning author and LinkedIn growth strategist—to talk about the biggest mistake professionals make on LinkedIn: pitch-slapping. They explore how to replace salesy outreach with authentic connection and how AI can support your personal brand without losing your human touch. Inside this episode: The #1 LinkedIn mistake and how to avoid it How AI can enhance your voice (instead of replacing it) Optimizing your profile for credibility and trust Why quality content beats quantity every time Al also shares insight from his book, The AI LinkedIn Advantage, and how professionals can leverage AI to grow authentically—one connection at a time. 🎧 Tune in to TTS-137 Don’t Pitch Slap – Al Kushner to learn how to turn LinkedIn into a place for education, trust, and genuine growth. Connect with Al: | The AI LinkedIn Advantage available on Amazon, Barnes & Noble, Audible & Spotify #ToothSleuth #LinkedInStrategy #PersonalBrand #AIinDentistry #AuthenticGrowth #GnAConsult
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TTS- 136 What I learned from Jump 34 w/Loren King
11/05/2025
TTS- 136 What I learned from Jump 34 w/Loren King
In this episode of The Tooth Sleuth Podcast, Greg chats with Loren King—global speaker, RDH, and Chief Evangelist at Trust.ai—about real-life leadership, tech that actually helps clinicians, and the lesson she learned on her 34th solo skydive: speak up for yourself and know when to quit. They kick off swapping dog stories, define what it means to be an ambivert, and settle into a candid conversation about burnout, boundaries, and building better teams. Together, Greg and Loren unpack: Trust.ai & ISAAC: an intelligent PMS “co-pilot” (not pilot) that converses with patients, supports treatment planning and admin tasks. Finding Anon: Loren’s nonprofit path to 501(c)(3) status and a vision for AI facial recognition that cross-references dental patient photos with global missing-person databases to aid rescues. Jump 34 in Hawaii: a close call that reinforced self-advocacy, altitude discipline, and the courage to quit wisely. Loren’s story begins with empathy and evolves into a powerful balance of ambition and authenticity, showing how AI can serve as a co-pilot—not a replacement—for clinicians through her work with Trust.ai. Through Finding Anon and the life lesson of Jump 34, she proves that merging innovation with humanity—and trusting your gut—is sometimes the only parachute you need. Connect with Loren: lauren.king@trustdentistry.ai 👉 Tune in now to learn how to blend human connection with useful AI, protect your team’s energy, and lead with courage—on the ground and at 10,000 feet. #ToothSleuth #PatientExperience #GnAConsult #DentalLeadership #TrustAI #FindingAnon #TeamWellbeing
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TTS- 135 AI Implementation & Integration
10/29/2025
TTS- 135 AI Implementation & Integration
Austin and Nate Show Notes 🎙 Episode Snapshot Guests: Nathaniel Baker — Enterprise Sales / Key Account Executive, Overjet Austin Moffat — Fractional CFO & DSO Growth Expert, DSO CFO What happens when AI hype meets the reality of dental operations? In this episode of The Tooth Sleuth Podcast, host Greg Essenmacher sits down with Nathaniel Baker (Overjet) and Austin Moffat (DSO CFO) to break down how AI is really being implemented in dental practices and DSOs—and what it takes to make it stick. From API access headaches to real ROI wins, this episode is equal parts tactical and entertaining. 💡 What You’ll Learn Implementation over inspiration — How clear goals and aligned expectations beat buzzwords every time. Integration realities — Why PMS barriers and disjointed data slow AI adoption before it even begins. ROI that counts — How one DSO cut ~$12K/month in payroll using AI while improving data flow and cash insight. Pilot like a pro — Test with 10–15% of locations, blending top performers and underdogs for true results. Measure and own it — Define success at every level, assign champions, and treat tech as an investment, not a cost. 🎤 Mic Drop Moments Austin on profit-focused AI adoption: “Do your homework, measure ROI, and own your data.” Nathaniel on alignment and accountability: Why shared success criteria make or break adoption. Greg’s “What the Sleuth is Going On?” round—equal parts comedy and candor. Whether you’re running a solo practice or scaling a 100-location DSO, this episode delivers a grounded playbook for piloting AI, aligning teams, and tracking real business impact. 🎧 Where to Listen 🎧 Listen now on Apple, Spotify, or wherever you get your podcasts. 🔗 Subscribe to The Tooth Sleuth Podcast on YouTube #ToothSleuth #AIinDentistry #DentalBusiness #Leadership #GnAConsult #Overjet #DSOCFO
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TTS- 134 The Ideal Patient
10/22/2025
TTS- 134 The Ideal Patient
🎙 Episode Snapshot What defines an ideal patient—and how does your practice attract them? In this episode of The Tooth Sleuth Podcast, host Greg Esenmacher sits down with Kirk Teachout, content creator, speaker, and practice growth strategist, to explore how boundaries, leadership, and accountability shape thriving dental teams and stronger patient relationships. From creating systems that serve both provider and patient to leading with intention and empathy, this conversation highlights the freedom that comes from clarity—and why saying “no” can be the most powerful growth strategy of all. 💡 What You’ll Learn Why saying “no” to the wrong patients opens space for the right ones How accountability and empowerment drive team culture and trust The “why behind the what” that transforms education into case acceptance How data and handoffs build a frictionless patient experience Why growth and mindset go hand in hand—on and off the mountain 🎤 Mic Drop Moments “Empowerment, not control, builds the strongest teams.” “Saying ‘no’ to the wrong fit opens the door to your ideal patient.” “When your team owns the standard, culture becomes effortless.” 🎧 Where to Listen 📱 Available on all platforms: Spotify | Apple Podcasts | Google | YouTube | Amazon ▶ Watch full episodes on YouTube: Tooth Sleuth
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TTS- 133 Put Action Behind It
10/15/2025
TTS- 133 Put Action Behind It
What does it really take to elevate women into leadership roles in dentistry? According to Dr. Aman Kaur, Founder of Women in DSO, it’s more than writing a check—it’s about action, mentorship, and sponsorship. In this episode of The Tooth Sleuth Podcast, Greg Essenmacher sits down with Dr. Kaur to explore her journey through 18 years in the DSO space, her inspiration for founding Women in DSO, and why visibility and community are the keys to progress. Dr. Kaur shares candid insights on: ✅ The difference between supporting women and sponsoring them into leadership ✅ How mentorship benefits both the mentor and the mentee ✅ Why small, empathetic leadership choices prevent burnout and create lasting loyalty ✅ Lessons learned from building one of the industry’s most impactful organizations Whether you’re a clinician, entrepreneur, or industry leader, this conversation will challenge you to think differently about leadership, inclusion, and the future of dentistry. 🎧 Listen now and discover why mentorship isn’t just about lifting others—it’s one of the most powerful ways to keep growing yourself.
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TTS- 132 The Why with People
10/08/2025
TTS- 132 The Why with People
🦷 The Tooth Sleuth Podcast – Episode with Michal Butler, Vision Dental Partners Host: Greg Essenmacher Guest: Michal Butler – Vision Dental Partners 🎙️ Episode Overview In this episode of The Tooth Sleuth Podcast, host Greg Essenmacher welcomes Michal Butler, the powerhouse behind operations at Vision Dental Partners. They dive into leadership, culture, patient experience, and the lessons learned in scaling a modern dental organization — with a few laughs and lighthearted digs at Brad Hughes’ famous Ferragamos. 🧩 Key Topics Discussed 1. Falling into Dentistry Michal shares her unconventional entry into dentistry — she joined Vision Dental Partners just six weeks after open-heart surgery. What started as a temporary favor turned into a 16-year career of leadership, growth, and transformation within the organization. 2. Building Vision Dental Partners The group began as a single practice and expanded significantly, acquiring their second office in 2019. Vision’s philosophy: patient experience over profit. When patients are happy and trust the team, financial success follows naturally. 3. Patient Experience and Leadership Greg and Michal emphasize that great patient care begins with great team leadership. Vision Dental Partners focuses on: Team development and empowerment. Consistent training and coaching. Creating genuine value and connection with patients. 4. Quarterly Leadership Training Every quarter, Michal hosts in-person leadership meetings with practice managers and regional leads. Each session includes: Reviewing practice metrics and patient reviews. Discussing leadership versus management principles. Open brainstorming and strategy alignment. Reinforcing documentation, communication, and consistent check-ins. 5. Challenges and Growth Michal notes the hardest part of scaling isn’t logistics — it’s people alignment. Lessons learned: “Fire faster when values don’t align, and coach constantly.” Vision Dental Partners runs as a Doctor Partnered Organization (DPO) — balancing technology and human connection. 6. Purpose and “The Why” Vision’s internal mantra: “We’re a media company that just happens to do dentistry.” They aim to redefine how dentistry is perceived — authentic, modern, and patient-centered. Michal emphasizes consistent communication of “the why” to every team member to ensure mission alignment. 7. Time, Talent, and Treasure Greg highlights the constant trade-offs between time, talent, and treasure. Investing time in leadership and people development always yields the greatest return. 💬 Fun Segment: “What the Sleuth Is Going On?” Rapid-fire questions with Michal: Worst bad breath ever: During a tooth extraction on a perio patient — she almost passed out! One thing she’d change about her smile: Whiter teeth (though she already loves her smile). Dental product she wishes she’d invented: The dental implant — “It’s amazing to have a permanent solution like that!” 💡 Key Takeaways Consistency is key in leadership and communication. Patient experience is the foundation for lasting success. Strong leadership empowers team culture and trust. Document everything — clarity drives accountability. “Coach up or coach out”: act fast to protect team culture. 🔗 Connect with Vision Dental Partners LinkedIn: Vision Dental Partners Featuring: Dr. Brad Hughes & Team Follow: The Tooth Sleuth Podcast on YouTube, Spotify, and LinkedIn
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TTS- 131 The EAZ Framework
10/01/2025
TTS- 131 The EAZ Framework
What does it take to turn complex full arch cases into life-changing patient decisions? In this episode of The Tooth Sleuth Podcast, host Greg Essenmacher sits down with Sarah Bogard, sales trainer at GnA Consult, who brings 20+ years of oral surgery experience and a track record of scaling a full arch practice to nearly 200 arches per year. Sarah shares: Why empathy, assurance, and zeal (the EAZ Framework) are the foundation of case acceptance How to identify the 3 patient buyer types—and guide each one to “yes” Practical strategies for treatment coordinators to simplify complex cases without overwhelming patients The role of follow-up systems in turning leads into life-long patients 💡 Quote from Sarah: “Treatment coordinators aren’t just selling dentistry—they’re guiding transformation.” If you’re a doctor, treatment coordinator, or DSO leader looking to increase case acceptance and strengthen patient trust, this episode is packed with insights you can apply immediately. 🎧 Tune in now and discover how to move beyond scripts and start building genuine connections that drive results. #ToothSleuth #FullArch #CaseAcceptance #PatientExperience #GnAConsult
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TTS- 130- Kind is Clear...Clear is Kind
09/24/2025
TTS- 130- Kind is Clear...Clear is Kind
What would you do if you bought a company for just $1? In this episode of The Tooth Sleuth Podcast, host Greg Essenmacher sits down with Cory Pinegar, CEO of Reach, to talk about his journey from acquiring a fragment of a business for a buck in 2016 to leading over 1,000 team members today. Cory shares candid insights on leadership, scaling teams, and why the phrase “kind is clear, and clear is kind” transformed the way he runs his companies. From sports analogies with Nick Saban and Phil Jackson to the reality of missed patient calls in dentistry, this conversation is equal parts entertaining and eye-opening. What You’ll Learn in This Episode: 💡 Why A-players are the difference between dragging the rock uphill and being pushed forward by your team 📊 The systems-over-scoreboard approach that creates consistent results in business 🦷 How 32% of dental patient calls go unanswered—and what that means for practice growth 🛑 Why avoiding hard conversations stalls progress (and how to lead with clarity + accountability) 🔑 How leadership evolves every 6 months when you’re scaling fast Whether you’re running a dental practice, leading a DSO, or simply growing as an entrepreneur, Cory’s story is packed with lessons you can apply immediately. 👉 Don’t miss this mix of leadership wisdom, dental business strategy, and raw entrepreneurial truth. 🎧 Listen now on Apple, Spotify, or wherever you get your podcasts. 🔗 Subscribe to The Tooth Sleuth Podcast on YouTube #ToothSleuth #DentalBusiness #PatientExperience #Leadership #GnAConsult
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TTS 129- Owning the Call
09/17/2025
TTS 129- Owning the Call
Scripts don’t book consults—humans do. In this episode of The Tooth Sleuth Podcast, Greg sits down with Nai Weierman, a seasoned dental professional and sales trainer at GnA Consult, to talk about what it really takes to convert a phone call into a full arch consultation. After more than a decade in dentistry—spanning corporate, fee-for-service, cosmetic, and full arch practices—Nai learned that empathy and human connection outperform any script. Patients don’t want robotic responses; they want someone who listens, acknowledges their vulnerability, and meets them where they are. Together, Greg and Nai unpack: Why humanizing the patient experience changes everything The difference between embarrassment vs. shame—and why it matters in case acceptance Simple frameworks (like E-A-Z: Empathy, Assurance, Zeal) that build trust and increase conversions Lessons from Ritz-Carlton, Disney, and Cleveland Clinic that apply directly to dental teams If your team is still leaning on scripts, this episode is a masterclass in shifting toward empathy, ownership, and patient-first communication. 👉 Tune in now to learn how to coach your team to book more consults, deliver a better patient experience, and grow case acceptance. #ToothSleuth #PatientExperience #GnAConsult #FullArch #CaseAcceptance #DentalLeadership
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TTS 128- Napkin Ai or Not
09/10/2025
TTS 128- Napkin Ai or Not
Rivers Morrell Show Notes Napkin AI or Not? The Truth About Dental Data with Rivers Morrell 🎧 Episode Summary: Most dental AI products are overhyped. Rivers Morrell is not. In this episode of The Tooth Sleuth, Greg sits down with Rivers Morrell, CEO and founder of Hey Donto, to break down what real AI in dentistry looks like—and why most of what's out there is just "napkin AI." From building the first self-healing API for dental practice data to enabling true FHIR compliance, Rivers and his team are doing what billion-dollar health systems couldn’t. And they’re doing it with empathy, compliance, and a vision for better access and interoperability across the dental space. If you’ve ever asked: "What’s the real deal with AI in dentistry?" "Why can’t dental data move the way medical data does?" "How can we build tech that actually helps patients and teams?" …this episode is for you. 🧠 What You’ll Learn: What makes Hey Donto’s self-healing API revolutionary How FHIR compliance unlocks interoperability across DSOs Why most “AI” tools in dental are just white-labeled noise How Rivers is working to create a Provider Data Access Standard The culture behind building tech with both clinical empathy and compliance 🔥 Episode Highlights: “It would've taken a billion dollars to convert dental to FHIR—until we figured out how to do it with AI.” “There’s too much cowboy tech in dental. We’re building for ethics, compliance, and patient rights.” “If you’re not asking whether it’s napkin AI or not—you’re probably using it.” 🧩 Don’t Miss: The most unexpected answer to “What’s the worst breath you’ve ever smelled?” 😅 Why the toothbrush is still the MVP of all dental products How to spot fake AI from a mile away 👤 Guest Info: Rivers Morrell Founder & CEO – 📩 rivers@heydonto.com 🔗
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TTS 127 - Not Just Another Consultant: The Story Behind GnA
09/03/2025
TTS 127 - Not Just Another Consultant: The Story Behind GnA
🎙 Episode Snapshot What’s the bridge between awareness and real, lasting change in your practice? In Part 3 of Why GnA, Greg Esenmacher gets personal—sharing the biggest challenges he’s faced as a founder, the role of acceptance in creating sustainable action, and why empathy, leadership, and accountability are at the core of every successful Full Arch practice. From building a brand that connects emotionally with patients to fostering team culture that drives case acceptance, this episode dives deep into the human side of scaling. Whether you’re a practice owner, a DSO exec, or a leader in the making, Greg’s insights will challenge how you approach growth and leadership. 💡 What You’ll Learn 🧠 Why awareness isn’t enough—and how acceptance fuels sustainable change 🦷 How leadership mindset directly impacts case acceptance rates 💙 The power of empathy and emotional connection in patient experience 📊 Why brand differentiation starts with the leader’s personal growth 🤝 How accountability with compassion creates stronger teams 🏆 What Greg is most proud of since launching GNA Consult 📌 The personal meaning behind the name GNA 🎤 Mic Drop Moments “Awareness and action aren’t sustainable without acceptance.” “Case acceptance is all about the patient experience—and that starts with leadership.” “Accountability without compassion fails; compassion without accountability stalls.” “Leadership growth trickles down to your team, and your team drives the patient experience.” 🔗 Resources & References Learn more about GNA Consult: Connect with Greg on LinkedIn: Book a discovery call: 🎧 Where to Listen 📱 Available on all platforms: Spotify | Apple Podcasts | Google | YouTube | Amazon ▶ Watch full episodes on YouTube: Tooth Sleuth 📲 Stay Connected Host: Greg Esenmacher IG: FB: LinkedIn: Website:
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TTS 126- M&A It's a Team Game
08/27/2025
TTS 126- M&A It's a Team Game
🎙 Episode Snapshot Selling or buying a dental practice? It’s not just about the numbers—it’s about timing, fit, and legacy. In this episode, Greg Esenmacher sits down with David Cohen, founder of Cohen Law Firm, to unpack what really happens during dental practice sales—whether you’re selling to a DSO or private buyer. With 300+ transactions a year under his belt, David shares insider tips on building the right team, avoiding costly mistakes, and ensuring your sale aligns with your goals and values. Whether you’re a solo practice owner, an emerging group, or a DSO executive, this conversation gives you the legal and strategic clarity you need before stepping into the sale process. 💡 What You’ll Learn 🦷 The differences between DSO sales and Sale to a Private Buyer 📊 Why consolidation isn’t as overwhelming as you might think 🤝 The essential players on your transaction team—and their roles 💰 How to know if (and when) you’re truly ready to sell 🎯 The biggest mistake sellers make (and how to avoid it) 🏆 Why culture and legacy matter in choosing the right buyer 📈 Best practices for smoother, more profitable transactions 🎤 Mic Drop Moments “Build your foundation before you start—it’s the number one thing you can do.” “Hidden costs and headaches come when you’re not ready to sell.” “Culture fit matters—for you, your team, and your legacy.” “A great broker doesn’t just find a buyer—they find the right buyer.” 🔗 Resources & References Connect with David: david@cohenlawfirmpllc.com Learn more about Cohen Law Firm: Follow Greg Esenmacher on LinkedIn: 🎧 Where to Listen 📱 Available on all platforms: Spotify | Apple Podcasts | Google | YouTube | Amazon ▶ Watch full episodes on YouTube: Tooth Sleuth 📲 Stay Connected Host: Greg Esenmacher IG: FB: LinkedIn: Website:
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TTS 125 -Not Just Another Consultant: The Story Behind GnA
08/20/2025
TTS 125 -Not Just Another Consultant: The Story Behind GnA
🎙 Episode Snapshot What does it take to truly master the business of Full Arch? In Part 2 of Why GnA, Greg Esenmacher dives deeper with John Stamper into the 360° approach that sets GNA Consult apart—from hands-on surgical experience to understanding the financial heartbeat of a practice. From hidden arches in your pipeline to knowing exactly when to scale, Greg shares why clinical knowledge is only half the equation—and how operational insight, accountability, and custom solutions can transform results. Whether you’re running a GP practice, leading a DSO, or looking to unlock the real ROI of Full Arch, this conversation will change how you think about growth. 💡 What You’ll Learn 🦷 Why clinical experience alone isn’t enough to scale Full Arch 📊 How to track (and find) hidden arches in your pipeline 💰 The KPIs that drive profitability—and when to add to your team 🔄 Why integration of your tech stack is critical for efficiency 🤝 How GNA bridges the gap between clinical training and operational execution 🎯 Why accountability is the missing link in most practices 📈 The stages of development for sustainable Full Arch growth 🛠 How to customize solutions instead of relying on cookie-cutter scripts 🎤 Mic Drop Moments “If you can’t answer where every arch came from in the last three months—you’re not aligned.” “Hidden arches are everywhere. You just have to know how to find them.” “Scaling isn’t more, more, more—it’s about measured growth that protects profitability.” “We believe in formulas, not scripts.” 🔗 Resources & References Learn more about GNA Consult: Connect with Greg on LinkedIn: Book a discovery call: 🎧 Where to Listen 📱 Available on all platforms: Spotify | Apple Podcasts | Google | YouTube | Amazon ▶ Watch full episodes on YouTube: Tooth Sleuth 📲 Stay Connected Host: Greg Esenmacher IG: FB: LinkedIn: Website:
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TTS 124 - Three Keys to Procurement Advancements
08/13/2025
TTS 124 - Three Keys to Procurement Advancements
You can’t build a high-performing DSO—or even a profitable single location—without tight procurement systems. In this episode, Greg sits down with Karla-Marie Santiago, MBA, an operations and procurement powerhouse, to unpack how procurement strategy can make or break growth in the dental industry. From equipment forecasting to vendor alignment to e-procurement tech, Karla drops practical, real-world insight for DSOs ready to stop winging it and start optimizing. EPISODE SNAPSHOT With 15+ years in healthcare and a decade in dental operations, Karla-Marie Santiago has led procurement strategies across dental education, nonprofits, and DSOs. In this conversation, she and Greg break down why procurement isn’t a back-office function—it’s a strategic driver. Whether you’re adding implants, building de novos, or trying to lower overhead, Karla makes the case that knowing your inventory, streamlining platforms, and aligning vendor partnerships is mission-critical. WHAT YOU’LL LEARN Why procurement must be aligned with operations and finance How to forecast equipment needs (replacement vs. growth) What centralized procurement can unlock for scaling practices What to ask vendors beyond pricing—and why that matters What to look for in an e-procurement platform (think: Amazon for your ops team) MIC DROP MOMENT “Operations and procurement are directly co-related. You can’t run ops without the supplies, tech, and equipment that make care possible.” – Karla-Marie Santiago RESOURCES MENTIONED E-procurement platforms (Method, Torch Dental, etc.) Annual capital planning strategies Why invoice and inventory integration is essential for DSOs WHERE TO LEARN MORE 📨 Connect with Karla on LinkedIn: 📬 Consulting inquiries: karla@cabaretta-consulting-group.com
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TTS 123 - Not Just Another Consultant: The Story Behind GnA - Pt 1
08/06/2025
TTS 123 - Not Just Another Consultant: The Story Behind GnA - Pt 1
🎙️ Episode Snapshot Ever wonder how someone goes from rental cars to leading the full arch revolution in dentistry? In this episode, the mic flips on Tooth Sleuth host Greg Esenmacher as John Stamper takes over to uncover the story behind GNA Consult, the challenges Greg faced starting out, and what it really takes to grow a full arch empire from the ground up. From sobering turning points to surgical sales breakthroughs, this episode is packed with laughs, leadership gems, and lessons for anyone serious about scaling their practice. Whether you’re a DSO exec, GP practice owner, or just full arch curious—this one’s for you. 💡 What You’ll Learn 🧠 How Greg’s personal transformation ignited his dental career 🦷 Why he bet everything on Fixed Full Arch—and what happened next 🛠 The shift from rep to consultant: how Neodent opened the door 📈 What most practices miss when trying to scale Full Arch 📊 Why understanding operations and ROI is non-negotiable 🎯 The importance of hiring for skill and values 💬 How to build a team that can truly deliver 360° support 🚀 Why GNA is different—and what they actually do for practices 🎤 Mic Drop Moments "You’ll wish you had five of me.” "Sales isn’t a dirty word—if it’s about the patient." "I didn’t even know what PMS stood for… and now we’re scaling practices across the country." "It’s not about knowing everything—it’s about building the right team." 🔗 Resources & References ● Learn more about GNA Consult: ● Connect with Greg on LinkedIn: ● Book a discovery call:
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TTS 122- Reprogramming Responsibly
07/30/2025
TTS 122- Reprogramming Responsibly
What happens when you stop viewing full arch as just a procedure—and start treating it like a lifelong commitment? In this episode, Greg sits down with Anjuli Avis, RDH, to break down how practices can reprogram their mindset around implant dentistry. Anjuli brings years of experience in hygiene, operations, and education to the mic to explore how dental teams can show up more responsibly—for patients, for outcomes, and for each other. EPISODE SNAPSHOT Anjuli Avis, also known as The Hustle Hygienist, joins the Tooth Sleuth Podcast for a powerful conversation about what it really means to serve full arch patients well. She and Greg talk about the shift from “treat and release” to true patient adoption, the importance of cross-team communication, and why the words we use matter more than we think. Drawing from her early career in temp hygiene and later experience in operations with a high-end restorative practice, Anjuli shares what’s changed, what still needs to, and where teams can step up—together. WHAT YOU’LL LEARN Why patients need reprogramming before they commit to treatment How tribal language reduces friction and increases case acceptance Why assistants often hold the most trust—and how to leverage it What today’s implant maintenance requires from the entire team How vendor relationships can fuel private practice growth (if used right) MIC DROP MOMENT “We adopt this patient. Not just the dentist. The hygienist, the assistant, the office manager. This is not a one-and-done. It’s a lifetime journey.” – Anjuli Avis RESOURCES MENTIONED The Convenience Revolution by Shep Hyken SmileSource Exchange – a national event for private practices ready to grow through community Anjuli’s LinkedIn and Instagram for continued learning and connection WHERE TO LEARN MORE Follow Anjuli on LinkedIn: Find her on Instagram: Check out SmileSource: smilesource.com
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TTS 121 - No More Permission Slips
07/23/2025
TTS 121 - No More Permission Slips
💥 Episode Summary: In this vulnerable and empowering conversation, Greg welcomes back Brandi Marzolino to the podcast for a deep dive into what it really means to lead as a woman in today’s world — especially in the dental industry. Brandi gets real about her personal journey through burnout, self-abandonment, and recovery — and how it led her to create The Lead(Her)ship Experience, a 6-month immersive program launching in August 2025 for women in dentistry and beyond. Together, Greg and Brandi break down the myth that leadership is just about business strategy. They explore how personal growth, boundaries, confidence, and clarity are the true foundations of powerful leadership — and why it's time women stop waiting for permission to rise. If you’ve ever felt like you were too much, not enough, or stuck in someone else’s version of success, this episode will hit home. 🔑 What You’ll Learn: Why so many women leaders feel like they’ve lost themselves The cultural conditioning that makes women question their worth — and how to unlearn it Brandi’s own story of sobriety, rebuilding from the ground up, and reclaiming her voice The importance of self-leadership before team or business leadership What makes The Lead(Her)ship Experience different from typical coaching programs How to lead with both fire and grace — without burning out 📣 Resources & Links: Website:
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TTS120- Don't Poo Poo the Woo Woo
07/16/2025
TTS120- Don't Poo Poo the Woo Woo
🎙️ Tooth Sleuth Podcast – Episode 120 Title: Don’t Poo Poo the Woo Woo: What Burnout, Energy & Career Freedom Really Look Like Guest: Dr. Laura Brenner, Career Coach | Founder of Dentist Side Gigs | Ex-Dentist | Woo Woo Whisperer 🔍 Episode Snapshot Feeling stuck in your dental career? Tired of the burnout buzzword, but know something’s off? Dr. Laura Brenner is back—yes, back!—to join Greg for an unfiltered, deeply personal conversation about what it really means to walk away from a career that doesn’t serve you anymore. From closet career shame to spiritual breakthroughs, this episode is a permission slip to redefine success—and actually enjoy your life again. Whether you’re a DSO leader, private practice doc, associate, or just a quiet rebel in scrubs, this one’s for you. 🎯 What You’ll Learn 🌀 Why “burnout” is often just misalignment (and what to do instead) 💬 The silent shame cycle that keeps dental professionals stuck 🔬 A science-based bridge into “woo woo” leadership and mindset 🌪 The danger of outsourcing your decisions (and how to rebuild internal trust) 🔋 How your energy—not your strategy—sets the tone for your team and patients 🛑 Why you need to break the old rules to build a better life (and practice) 💣 Mic Drop Moments “Don’t poo poo the woo woo.” “Burnout isn’t always exhaustion—it’s the symptom of ignoring your own truth.” “We’re trained to fix teeth—not ourselves. That needs to change.” “Leadership doesn’t start with systems. It starts with you.” 🔗 Resources & References 💬 Join the Dentist Side Gigs Facebook community 🌐 Connect with Laura at: 📖 Read her viral blog: 10 Reasons Your Dentist Hates You Too 🧠 Explore energy leadership with Laura’s coaching framework 🧡 Inspired by Brene Brown, Einstein, and one baby’s breath at a time 🎧 Where to Listen 📲 Available on all platforms: Spotify | Apple Podcasts | Google | YouTube | Amazon 🔗 Listen to Episode 120 now: [Insert Direct Link] 🗣️ Stay Connected Host: IG: Podcast:
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TTS119-Beyond the Drill: Emergency Preparedness in Dental Practices
07/09/2025
TTS119-Beyond the Drill: Emergency Preparedness in Dental Practices
Title: Beyond the Drill: Emergency Preparedness in Dental Practices In this episode 119 of The Tooth Sleuth Podcast, Greg sits down with dental anesthesiologist Dr. Richard Marn to tackle a critical topic: emergency preparedness in dentistry. With one patient dying each day from medical events in dental settings, this isn’t just important—it’s urgent. Dr. Marn breaks down the four pillars every dental team needs in place: infrastructure, competency, culture, and habit. They explore how to build psychological safety, the value of daily huddles, and why team alignment is the make-or-break factor in an emergency. Whether you’re running a solo practice or part of a DSO, this episode gives you practical steps to elevate safety and performance when it matters most. Topics Covered: The role of anesthesiology in dental patient safety How to build a culture of emergency readiness in your practice Insights from medical anesthesiology brought into dental care Creating habits that prepare teams for the unexpected Resources Mentioned: Emergency simulation requirements Infrastructure checklists for sedation-equipped practices Communication tools to foster psychological safety Connect with Richard Marn: Website:
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TTS118- Glenn Vo: Life, Liberty, and the Pursuit of Happiness
07/02/2025
TTS118- Glenn Vo: Life, Liberty, and the Pursuit of Happiness
Life, Liberty, and the Pursuit of Happiness In this episode of the Tooth Sleuth Podcast, Greg sits down with Dr. Glenn Vo—dentist, entrepreneur, and founder of Nifty Thrifty Dentists—for a candid and wide-ranging conversation about success, mindset, and the importance of staying aligned with your values. Dr. Vo opens up about the power of morning routines, the quiet strength of stillness, and why real success is about more than just production numbers. The two explore how dentists can lead with intention, avoid burnout, and build lives that feel as good as they look on paper. You’ll hear powerful reflections on grace, self-forgiveness, and what it really means to pursue happiness—not just in dentistry, but in every area of life. Topics Covered: Leading with purpose: How great patient experiences are built by great teams The myth of constant hustle and the value of intentional stillness Routines that ground you—and when to break them Letting go of perfectionism and learning to forgive yourself Anchoring to your “North Star” in business and life Lessons from mentors, therapy, and the occasional halitosis horror story Resources Mentioned: Solve for Happy by Mo Gawdat Stillness is the Key by Ryan Holiday Nifty Thrifty Dentists Facebook Group Connect with Dr. Glenn Vo: Website:
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TTS117 - From Pike Place to Prime
06/25/2025
TTS117 - From Pike Place to Prime
🎙️ Episode Title: From Pike Place to Prime Guest: Joseph Michelli, Ph.D. Host: Greg Essenmacher In this episode of The Two Sleuth Podcast, Greg sits down with Joseph Michelli, Ph.D.—bestselling author and world-renowned expert on customer experience. From revitalizing the Pike Place Fish Market to guiding One Medical through its $4 billion acquisition by Amazon, Joseph shares what it takes to create extraordinary experiences that drive loyalty, growth, and trust. They discuss: Why all business is personal—especially in dentistry How emotional connection fuels patient trust and case acceptance Lessons from brands like Starbucks, Zappos, and One Medical What dental practices can learn about service design and culture How leaders can shape every touchpoint of the patient journey Whether you're building a brand or scaling a practice, this episode will challenge you to rethink service—and inspire you to deliver experiences worth remembering. Learn more about Joseph Visit
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