Regence uses innovation and compassion to improve the member experience
Release Date: 12/05/2025
How to steer AI from solutions to transformational change
HealthChangers
Laurent Rotival, executive vice president and chief information officer for Regence, answers some of the biggest questions facing AI. Are the big AI companies spending too much? How should the average person approach the AI boom? And how will AI affect health care?
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Regence uses innovation and compassion to improve the member experience
HealthChangers
Charity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace.
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AI helps Regence address unique needs of individual health plan members
HealthChangers
Laurent Rotival, executive vice president and chief information officer for Regence, talks about how Regence first started its work in AI a decade ago and how that work has evolved in helping Regence meet the needs of members.
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How Regence streamlines the prior authorization process for providers, patients
HealthChangers
Dr. Donna Milavetz, chief medical officer for Regence, talks about how prior authorization helps make health care safer, more effective and more affordable, and the pain points that the industry is committed to improving.
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Hospitals seek direction on how to tackle industry challenges
HealthChangers
Dr. Lisa Bielamowicz, chief clinical officer at TrustWorks Collective, explores the market forces impacting American health care today, and how hospitals and health systems can best adapt to rapid change.
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Dougy Center creates safe space for kids to help each other navigate grief
HealthChangers
Brennan Wood, executive director of the Dougy Center, and Peggy Maguire, president of Regence’s corporate foundation, Cambia Health Foundation, explore how Dougy Center supports so many grieving families around the world and why the Cambia Health Foundation has been a longtime supporter of the group.
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Heartbeat Health, Regence use telehealth to boost access and outcomes for cardiac care
HealthChangers
Dr. Jeff Wessler, a cardiologist and CEO and co-founder of Heartbeat Health; and William Krenz, senior vice president of government programs for Regence, discuss how Heartbeat and Regence are using virtual cardiac care to improve heart health and cardiac care for Regence members.
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New center in South Salt Lake offers ‘no wrong door’ to patients in mental health crisis
HealthChangers
Kevin Curtis, clinical operations director at the Mental Health Crisis Care Center, and Dr. Mike Franz, executive medical director for behavioral health at Regence, talk about the new crisis care center in Utah and what it can teach us about how to best address the national mental health epidemic.
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Digital health care means better access and affordability
HealthChangers
Dr. Daniel Meltzer, executive medical director at Regence, talks about the benefits of digital health to save lives and make underserved communities healthier.
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Election brings change to federal, state health care policy
HealthChangers
Ali Esquea, vice president of federal affairs at Regence, and Stephen Foxley, vice president of state affairs at Regence, look at how the fall election results could impact not just health policy in the White House and Congress, but in the four states where Regence operates: Idaho, Oregon, Utah and Washington.
info_outlineCharity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace.