loader from loading.io

Carl-Gould-#70secondCEO-The Power of YES Systems: Your Businesss Operational Backbone

Carl Gould #70secondCEO

Release Date: 06/25/2025

Carl-Gould-#70secondCEO-We Create a World Around us that Matches How we Define Ourselves show art Carl-Gould-#70secondCEO-We Create a World Around us that Matches How we Define Ourselves

Carl Gould #70secondCEO

We create a world around us that matches how we define ourselves  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results.  People are the people we surround ourselves with the most. And here's what I mean, okay? I don't wanna scare you with that photo. We, as people, the way we're wired, we're kind of like that projector right there. Whatever we put on the inside of that projector shows up on the screen. We define ourselves a certain way, okay? We define ourselves a certain way, and based on that definition,...

info_outline
Carl-Gould-#70secondCEO-Someone Else Believed in me show art Carl-Gould-#70secondCEO-Someone Else Believed in me

Carl Gould #70secondCEO

Someone else believed in me Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. We've coached about 150,000 people now. And we ask everybody, how did you ever get started in your business, if they're a business owner? Or how did you choose this career path if you work for an organization? The number one answer that we get as the reason why somebody chose a career path is someone else believed in me. Someone else said, hey, you know, you're really good at this, or you have a, I went into accounting and finance....

info_outline
Carl-Gould-#70secondCEO-People Follow Certainty show art Carl-Gould-#70secondCEO-People Follow Certainty

Carl Gould #70secondCEO

People Follow Certainty   Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. Your language means this is where knowledge, credentials comes into play. You need to be the smartest person in whatever room you walk in. Or if you're on a project and you're doing a build-out or you're doing a budget, you want to be among, if not the smartest person in that room because you can then direct the room because people follow certainty. They follow leaders, okay? So you want to be the lead dog. So most people say, oh...

info_outline
Carl-Gould-#70secondCEO-Communicate Trust Respect through body language show art Carl-Gould-#70secondCEO-Communicate Trust Respect through body language

Carl Gould #70secondCEO

Communicate Trust & Respect through body language  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. Communicate trust and respect through your body language. And this is a universal communication strategy, and we will practice that. So there are three elements that influence another person to your point of view. One of them is words. One of them is your voice qualities, and the other is your physiology, meaning how you stand and how you move. So words of the three, all three make up 100%, words, would...

info_outline
Carl-Gould-#70secondCEO-Trust Respect show art Carl-Gould-#70secondCEO-Trust Respect

Carl Gould #70secondCEO

Trust & Respect  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. When it comes to trust and respect, trust is a back-to-back exercise. In other words, we have common goals and interests, we establish that, okay? Then, when I turn my back and go into another room, do I trust you'll keep your commitments? Do I trust you're going to do what you said when we're standing face-to-face, you made a commitment?  Now I turn my back and I go, you turn your back, you go, are you going to follow through? Can I...

info_outline
Carl-Gould-#70secondCEO-Do you hold the credentials for the job you perform show art Carl-Gould-#70secondCEO-Do you hold the credentials for the job you perform

Carl Gould #70secondCEO

Do you hold the credentials for the job you perform? Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. Questions that we ask is, we ask this of our clients and we'll say, does everybody in the company hold the credential for the job that they perform? You know what the majority of the answer is for most people in most companies? No. So if you are the bookkeeper, you use QuickBooks Online or some other NetSuite or some other financial software. Have you taken all the certifications that that software offers? The...

info_outline
Carl-Gould-#70secondCEO-Can you handle the task at hand show art Carl-Gould-#70secondCEO-Can you handle the task at hand

Carl Gould #70secondCEO

Can you handle the task at hand? Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. Not as important, but it is very important, especially in a commercial setting, respect. Can you handle the task at hand, right? So whatever your title is, can you handle the job that you say you can do? Here's why that's important. Because if I don't respect you, I won't bother telling you the truth. I won't bother bringing things to you because you can't handle it. Why would I bring a problem to you if you can't handle it, okay?...

info_outline
Carl-Gould-#70secondCEO-Remove the Barriers show art Carl-Gould-#70secondCEO-Remove the Barriers

Carl Gould #70secondCEO

 Remove the Barriers Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results.  And you can't find something in common, it's painful. You meet somebody. Hey, how are you? Nice to meet you. Oh, yeah, I'm Carl. How are you doing? Oh, good to meet you. Oh, yeah, it's your first time at this? Yeah, great, cool. So you into sports? Nah, not much of a sports person. Oh, oh, OK. So what are some of your hobbies? You know, I don't have a lot of hobbies, so I'm just more of a stay-at-home kind of person. Now, that's just...

info_outline
Carl-Gould-#70secondCEO-Unlocking Opportunities with Yes Pt. 2 show art Carl-Gould-#70secondCEO-Unlocking Opportunities with Yes Pt. 2

Carl Gould #70secondCEO

Unlocking Opportunities with Yes Pt. 2  Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. If somebody asks you, do you golf? Do they actually care if you golf? No. What is it they want to talk about? Golf! And what do you think they were about to tell you after you say yes? Some story that you don't want to hear about their golf weekend. Right?: Okay.  I get it. You don't want to listen to it. But if you say no, they cannot find something in with you. So your answer is yes. Every time. As long as you...

info_outline
Carl-Gould-#70secondCEO-Unlocking Opportunities with Yes show art Carl-Gould-#70secondCEO-Unlocking Opportunities with Yes

Carl Gould #70secondCEO

Unlocking Opportunities with Yes Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results. You have to use this word first. And here's the word. The word is yes. So what's the word? OK, everyone this time, what's the word? OK, so we're going to try it out. Hey, do you golf? Some of you are like, well, I don't I don't know if it's called golf. Like, I went to the miniature. All right, we're going to try it again. Ready? We'll review the training. I'm going to ask you a question. You have only one answer. OK, here it...

info_outline
 
More Episodes

Summary:

In this episode of #70secondCEO, Carl Gould introduces the third core function of your business—Systems—with a focus on what he calls “YES systems.” These are the processes that fulfill your promises to clients: the services you deliver, the products you sell, the experience you create. Whether you run a hotel, retail store, or law firm, YES systems are what you get paid to do. Carl explains why this part of your business must run with clockwork precision and why consistency, predictability, and tactical execution are the keys to success.

 

Read full transcript:

Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of  investment per day for a lifetime of results.

Third function of the business is your SYSTEMS. Remember, we have YES systems and we have NO systems. The YES systems are:

  • YES, we have clients and we have to fulfill the orders; and

  • YES, this is what we get paid to do 

So if you're a physical therapy practice, this is when you do physical therapy. If you're a hotel, this is when you have somebody check in and they lodge and they patronize your facility. If you're a retail store, this is when you're actually selling them something. If you're an attorney, you're arguing the case. You get the picture. This is what you get paid for and this is when you do client fulfillment. That's a certain type of person, a highly tactical, compliant, process driven person that runs this part of the organization and is very systematic. Very predictable, and very, very consistent. You should be able to throw away all of your clocks in the building because if I walk in and I look at your YES systems, based on what they're doing, I should be able to tell time of day, day of the week, day of the month, quarter of the year. I should be able to tell by their actions.

Like and follow this podcast so you can learn more, my name is Carl Gould and this has been your #70secondCEO.