Scott Strong on Sales Discipline, Customer Service and Building a Service-First Business
Release Date: 12/23/2025
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info_outlineIn this episode of The Jason Cavness Experience, Jason sits down with Scott Strong, founder of Strong Fiber Systems, to talk about building a service-first business in the telecom industry and why sales discipline and customer service still matter in a world obsessed with automation.
Scott shares his journey into entrepreneurship, how he built Strong Fiber Systems by focusing on relationships and trust, and why doing the unscalable work, personal outreach, follow-ups, and real conversations creates a lasting competitive advantage. He explains the difference between motivation and discipline in sales, how strong habits outperform hype, and why customer service is becoming a lost art.
The conversation also covers leadership, networking without forcing outcomes, using AI without losing the human element, and what it really takes to build a business you can stand behind long term. This episode is packed with practical insight for founders, operators, and sales leaders building service-based companies.
Topics Discussed
• Scott’s path into telecom and entrepreneurship
• Building Strong Fiber Systems from the ground up
• Sales discipline vs motivation
• Why doing the unscalable work still wins
• Customer service as a true differentiator
• Picking up the phone instead of hiding behind email
• Using AI to support sales without removing humanity
• Networking with authenticity
• Leadership, habits, and long-term thinking
Support CavnessHR CavnessHR is building an AI-native HR system for small businesses with 49 or fewer employees combining automation with a dedicated HR Business Partner.
Invest on Wefunder https://wefunder.com/cavnesshr
Download 7 free eBooks https://www.buildcavnesshr.com/ebooks
Join the Builders Club https://www.buildcavnesshr.com/
Connect with Scott Strong LinkedIn: https://www.linkedin.com/in/scott-strong-entrepreneurship/
Company: https://strongfibersystems.com/
Phone: (888) 601-0123
Connect with Jason Cavness
LinkedIn: https://www.linkedin.com/in/jasoncavness
TikTok: https://www.tiktok.com/@jasoncavness
Podcast: https://www.thejasoncavnessexperience.com