791: Crafting Emotional Experiences in Entertainment and Hospitality
Checking In with Anthony & Glenn
Release Date: 08/03/2024
804: Leveling Up Guest Experience
Checking In with Anthony & Glenn
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
info_outline
803: Creating a Foundation For Increadible Guest Experience
Checking In with Anthony & Glenn
One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
info_outline
802: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry
Checking In with Anthony & Glenn
Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉 Here’s a taste of what we discussed: Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities? As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives? 🏨 💡 Plus, we share thoughts on the future of flexible working models in hotels and...
info_outline
799: Designing Immersive Experiences
Checking In with Anthony & Glenn
Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape. Main Points: The role of design in creating memorable hospitality experiences Insights into...
info_outline
798: An Update on the Gaylord Pacific Resort & Convention Center
Checking In with Anthony & Glenn
Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
info_outline
797: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
Checking In with Anthony & Glenn
Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options. Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests. Key Points: The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The...
info_outline
796: Navigating the RFP Season: Insights with IHG VP Cesar Wurm
Checking In with Anthony & Glenn
It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG joins us to explore crucial topics you need to know to maximize success with group business. Main Points: Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of Work-from-Home: The role...
info_outline
795: Developing High Performing Teams
Checking In with Anthony & Glenn
Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?
info_outline
794: LivAway Suites Debuts! We Tour It!
Checking In with Anthony & Glenn
Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design. Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites. Main Points: • Introduction to LivAway Suites, an upscale...
info_outline
793: Navigating Hotel Development Evolution w Vision's Mitch Patel
Checking In with Anthony & Glenn
We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences. Mitch shares his expertise on: Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend. Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape. Lifestyle...
info_outlineDive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production, to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.
Key Highlights:
• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.
• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.
• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.
• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments.
• Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.
• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.
• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.
• Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets.
Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration.