Checking In with Anthony & Glenn
Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.
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788: Coury Holding Launches Divison Heightening Property Hotel Guest Experience
07/25/2024
788: Coury Holding Launches Divison Heightening Property Hotel Guest Experience
Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!
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786: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson
07/24/2024
786: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson
Join your host Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas. In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about: • The integration of various elements to create a cohesive and vibrant resort experience. • The reimagined center bar, which serves as the property's energy hub. • The unique offerings at Nobu, one o f the best restaurants in Las Vegas. • The strategic shift in managing the casino for a better guest experience. • The introduction of the modern burlesque show "Lady Like" at 24 Oxford. • The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool. • The reworked collaboration with Hilton and Virgin to enhance the property's success. • The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.
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785: Crafting a World-Class Casino Resort: Design and Comfort For Profitability
07/21/2024
785: Crafting a World-Class Casino Resort: Design and Comfort For Profitability
Join us as we dive into the world of casino resort design with two industry experts! Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG. We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader Project Highlights: • 6,500-seat performance venue: Lucas Oil Live • 304-room hotel • Cascades: A large outdoor pool area • World-class music venue hosting rock and country performances • Nominated for Casino of the Year Theater by the Academy of Country Music Market Positioning: • Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities: • Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events. • VIP area with a private lounge, full bar, and kitchen. Success Factors: • Strategic location and high-quality amenities driving the resort’s success. Design Inspiration: • Earthy tones and natural elements inspired by the Red River region. • Organic shapes and curvilinear forms for a natural feel. Interior Design: • Warm and woodsy room design with deep rust orange accents. • Practical elements for guest comfort. Building Shape and Form: • V-shaped building maximizing views and creating an embracing feel. • Wind block design for enhanced guest comfort. Pool Area Design: • Three distinct tiers and multiple pools for different experiences. • Great food and beverage options with natural ventilation. • Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!
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784: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality
07/20/2024
784: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality
Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel. • Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨ • 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽 • 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩 • 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟 • 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆
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783: Maxing Out Your Workout
07/16/2024
783: Maxing Out Your Workout
is Founder & CEO of Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.
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781: Hospitality Internships with the AHLA Foundation
07/10/2024
781: Hospitality Internships with the AHLA Foundation
Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.
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782: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani
07/10/2024
782: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani
Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection. Guests are looking for safe havens that provide respite from the craziness of the world. Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna. Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach. Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.
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780: Anatomy of a Hotel Brand Repositioning
07/03/2024
780: Anatomy of a Hotel Brand Repositioning
Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters: Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey. Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness. Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events. Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts. Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand. This shift isn't just about luxury; it's about creating meaningful connections and experiences. Stay tuned for more updates as Swire Hotels continues to redefine hospitality!
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779: Running Hotels at The Most Magical Place on Earth
07/03/2024
779: Running Hotels at The Most Magical Place on Earth
Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️
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778: Glenn & Anthony Chat Up
06/20/2024
778: Glenn & Anthony Chat Up
Anthony and Glenn shoot the breeze today!
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777: Aperture Hotels CEO Charles Oswald
06/19/2024
777: Aperture Hotels CEO Charles Oswald
Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?
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776: Resorts World Las Vegas Celebrating Three Years!!!
06/18/2024
776: Resorts World Las Vegas Celebrating Three Years!!!
, Vice President of Operations with shares what it's like running the trio of hotels -- , Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.
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775: The Essense of Creating Luxury Hospitality
06/12/2024
775: The Essense of Creating Luxury Hospitality
Ashish Verma, Senior Vice President, Luxury Division, The Unbound Collection by Hyatt talks about how he under his leadership The Chatwal is now recognized among the top luxury boutique hotels, voted #1 of the 20 Best Hotels in New York City by Condé Nast Traveler in 2022 as well as one of the Best City Hotels in the Continental U.S. by Travel + Leisure in 2021. How was he able to make that happen?
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774: Data, Guts and Marketing with BWH Hotels' SVP/ CMO Park
06/11/2024
774: Data, Guts and Marketing with BWH Hotels' SVP/ CMO Park
, SVP & Chief Marketing Officer at shares the company's strategy of leveraging its mothership brand through it’s "Life's a Trip" campaign to promote all its brands. Plus, how AI affects advertising, staying authentic and why travel influencers actually matter.
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773: Hotel Strategy: Irreplaceable Assets in Supply-Constrained Markets
06/08/2024
773: Hotel Strategy: Irreplaceable Assets in Supply-Constrained Markets
Ben Weinberg and Mike Weiss, Founders of Trailborn, are talking about how they have created unique hotel experiences in the great American outdoors. Each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn combines elevated, thoughtful design with an authentically local experience to create a memorable stay for outdoors enthusiasts.
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772: Sonesta Hotels Marketing & Branding Goes For Personal Connections
06/06/2024
772: Sonesta Hotels Marketing & Branding Goes For Personal Connections
Last week at SonestaCon24 we had the chance to hear from Sonesta’s CBO Elizabeth Harlow and CMO Chris Trick about how the company will define itself to the consumer. We discuss giving their customers access to things you can’t buy with a relationship with Rolling Stone magazine, its rewards program and how they’re leveraging micro influencers.
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771: Sloan Dean, CEO of Remington Hospitality
06/02/2024
771: Sloan Dean, CEO of Remington Hospitality
Sloan Dean is CEO of Remington Hospitality and is focused on smart growth. For them that means going all in on places such as Caribbean and Latin America. Today, we learn more about their strategy and much more about the financial state of the hotel business.
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770: Sonesta Shines During First Ever Brand Conference
06/02/2024
770: Sonesta Shines During First Ever Brand Conference
Sonesta Hotels is hosting its first ever brand conference after a few years of furious growth and creating a company trajectory. Here in Las Vegas we speak with CEO John Murray and Keith Pierce, EVP, Development and Franchise, to hear how it all came together and what’s next.
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768: Global Hospitality Update With World Hotels President
05/23/2024
768: Global Hospitality Update With World Hotels President
What does it take to be a multi-unit GM at the #1 airport restaurant in the US? Jason Dix oversees both One Flew South locations at Atlanta Airport and will share his view on airport restaurant food trends.
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767: Marriott JFK Reinventing Airport Hotels?
05/17/2024
767: Marriott JFK Reinventing Airport Hotels?
We're at the Marriott New York JFK Airport with GM Mark Irgang taking a look at the next-generation airport hotel, brought to us by Chartwell Hospitality.
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766: Designing Premier Brands with Chapi Chapo Design
05/15/2024
766: Designing Premier Brands with Chapi Chapo Design
Tatiana Sheveleva, Partner & Co-Founder of Chapi Chapo Design joins to talk about what it takes to found a design firm in recent times and why her and her team have been able to get some of the most prestigious brands in the world to work with them.
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765: TSA Getting Real About Real ID
05/14/2024
765: TSA Getting Real About Real ID
It's just a year away!! REAL ID is coming to an airport near you May 7, 2025. Is your license compliant? How do you know if it is, and what can you do about it? Simone Davis is the Director of REAL ID at TSA and shares what we all need to know.
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The UK's Hospitality Hero
04/30/2024
The UK's Hospitality Hero
Over in the UK, Steven Hesketh is known as the Hospitality Hero because he’s empowering people like us to be our Hospitality Hero. Today, we learn about the essential elements needed to rev up your hotel’s business as well as your career while getting a glimpse into the state of the UK hotel business.
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763: The Legacy of Holiday Inn to the Modern Hotel Business
04/24/2024
763: The Legacy of Holiday Inn to the Modern Hotel Business
Webb Wilson, CEO and Chief Investment Officer at KWC Management, talks about what it's like to be running a company that holds the legacy of one of the most famous hoteliers there is. How does the history of Kemmons Wilson drive his strategy for future success?
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762: Bonnie Campagnuolo, Global Brand Head, Embassy Suites by Hilton
04/23/2024
762: Bonnie Campagnuolo, Global Brand Head, Embassy Suites by Hilton
is celebrating its 40th anniversary, but it's not relying on the past. Undergoing a dynamic transformation , Global Brand Head, Embassy Suites by Hilton, shares hoew the brand continues connecting to owners and customers.
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761: Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts
04/23/2024
761: Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts
We're at Wynn Studios in Las Vegas with Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts discussing the secrets of building the company's different projects such as the $3.9 billion under construction Wynn Al Marjam in UAE and the potential $12 billion NYC property.
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760: More or Lesser for Hotel Biz?
04/17/2024
760: More or Lesser for Hotel Biz?
Dan Lesser of LW Hospitality Advisors cuts through the noise and shares the real truths about the state of hosptiality. Plus, San Francisco and NYC are smart investments?
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759: $140 Million Reinvention of Caribe Royale Orlando
04/16/2024
759: $140 Million Reinvention of Caribe Royale Orlando
Amaury Piedra, Managing Director of Caribe Royale Orlando shares the secret behind a massive $140 million property reinvention that reinvented an aging hotel into a four-star jewel! FYI, when I visited they had 98% occupancy at rates they’d never get before this project.
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AHLA Interim President/CEO Kevin Carey
04/15/2024
AHLA Interim President/CEO Kevin Carey
Get to know AHLA Interim President/CEO Kevin Carey! Kevin makes his first appearance with us so we get an update on the direction of the AHLA, its leadership search and how the organization is doubling down on sustainability with its partnership in Green Key Global.
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758: Bringing Innovation to Sales & Marketing
04/11/2024
758: Bringing Innovation to Sales & Marketing
Sales & Marketing have been around for so long it can be hard to find ways to be innovative. Bruce Himelstein, founder of the BJH group, shares how he continues to find ways to change these fields to keep things fresh and stand out from the crowd.
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