Checking In with Anthony & Glenn
Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.
info_outline
818: Year End Wrap up with Anthony & Glenn
12/19/2024
818: Year End Wrap up with Anthony & Glenn
Anthony & Glenn are here to wrap up 2024. We talk about their favorite moments of the year, highlights of the show, and what to expect in 2025.
/episode/index/show/checkin/id/34533850
info_outline
817: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
12/18/2024
817: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
Join us for a captivating conversation with Clark Hanrattie, Partner at HEI Hotels & Resorts, as we explore how creative thinking, bold investments, and a deep understanding of hotel operations are reshaping the hospitality industry. 🔑 Key Highlights: The Liberty Hotel Story: Transforming a Boston jail into a luxury hotel and setting the tone for innovative hospitality. The Renaissance Times Square: Reinventing a legendary property into a modern marvel with unmatched views and brand-defining upgrades. Inside the Deal-Making Process: Discover the bold moves and sharp negotiations that led to landmark acquisitions. A Unicorn in the Industry: What makes certain professionals stand out in hospitality. HEI’s Evolution: From private equity to a leading third-party operator, learn about the strategic shifts that defined HEI’s success. Maximizing Iconic Locations: How to leverage Times Square's magic for year-round revenue, especially during events like New Year’s Eve. Expanding Through Relationships: The company's growth from 38 hotels 12 years ago to 110 hotels today, achieving $2.6 billion in annual revenue. Private Equity and Investment Expertise: In-depth understanding of private equity structures and real estate investment dynamics enables alignment with institutional investors. 🎙️ Follow No Vacancy for more amazing insights! #HospitalityInnovation #HotelInvestments #LuxuryHotels #HospitalityLeadership #TimesSquare #CreativeHospitality #HotelIndustry #NewYearsEveHotels #BusinessStrategy #hotels #hotelnews
/episode/index/show/checkin/id/34509415
info_outline
816: Hospitality Underdogs
12/18/2024
816: Hospitality Underdogs
Santiago Leon, COO and Managing Partner of Spearhead Hospitality, is here to define what is a "Hospitality Underdog" and why Spearhead Hospitality prides itself on taking on projects no one else wants.
/episode/index/show/checkin/id/34495135
info_outline
815: The Hotel Financial Coach Will Make You Profitable!
12/13/2024
815: The Hotel Financial Coach Will Make You Profitable!
David Lund, the Hotel Financial Coach, talks about how he's helping some of the largest companies with their financial literacy. How can people improve in one of the most important parts of the industry and how is the financial field evolving within the industry?
/episode/index/show/checkin/id/34428605
info_outline
814: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
12/11/2024
814: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
🎲 Step inside the newly transformed Rio Las Vegas! I’m going behind the scenes with Patrick Miller, President & CEO of Rio Las Vegas, to explore the exciting upgrades and vibrant energy that are redefining this iconic property. =] 🔑 In this episode, we cover: • Rio’s rich history as the original locals’ hangout and its unique all-suites concept. • Dreamscape’s vision for reviving the property with redesigned rooms, upgraded casino floors, and exciting new amenities. • A sneak peek into the National Finals Rodeo (NFR) festivities, including live music, pop-up bars, and Western lifestyle showcases. • 💡 The philosophy behind making the Rio an accessible, fun destination for locals and visitors alike. • 🎰 How Rio Las Vegas is modernizing its casino floor with the latest games and a guest-first approach. We found Chief Gaming Officer Kevin Sweet and he joins too! • 🍴 The vision behind Rio’s revamped dining experiences, including approachable, high-quality options like the new food hall concept. • 🎭🎤 From Penn & Teller celebrating 50 years to the whimsical "WOW" show and the Comedy Cellar, explore the diverse performances at Rio. • 🏢✨250,000 square feet of versatile event space, hosting everything from poker tournaments to corporate events. • 🔮 Hear insights on how Rio plans to innovate while maintaining its legacy. • Chris Kuroda’s (Phish’s light show creator) mesmerizing year-long light installation that turns the building into a work of art. • The addition of local-friendly loyalty programs offering faster rewards compared to the Strip. 🌟 Don’t forget to like, comment, and subscribe for more exclusive content from the world of hospitality and travel! 🎧 Tune in for a behind-the-scenes look at the vibrant updates and the future of the Rio! #RioLasVegas #HospitalityInsights #CasinoTransformation #LasVegasLocal #LiveMusic #LuxuryTravel #VegasNFR #EntertainmentRedefined #AllSuitesExperience #novacancy #hotels #hospitality
/episode/index/show/checkin/id/34396255
info_outline
813: Chicken Ranch Casino Resort
11/27/2024
813: Chicken Ranch Casino Resort
Lloyd Mathiesen, chairman of the Chicken Ranch Rancheria of Me-Wuk Indians, joins to talk about the opening of he Chicken Ranch Casino Resort. Earlier this year, Chairman Mathiesen spearheaded the efforts in the Chicken Ranch Rancheria v. California lawsuit, which resulted in the Department of the Interior approving secretarial procedures for the Chicken Ranch Rancheria Me-Wuk Indians of California. This lawsuit has long standing implications and Chairman Lloyd will explain it.
/episode/index/show/checkin/id/34168075
info_outline
In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
11/26/2024
In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
On this special episode we’re honoring the memory of world class hotelier Harris Rosen, who passed away yesterday at age 85. He joined us a few times on No Vacancy, but my first interview with him was back in 2017 when we were audio only. It was episode #43 for those wanting to hear the entire show that does not include Mr. Rosen. I chose this show because it focuses on his history, success and philanthropy. He may be the most renowned figure in the Orlando hospitality industry who has significantly shaped that market’s hotel landscape. We discuss his incredible career, starting with his instrumental role in developing Walt Disney World's Contemporary Resort and Polynesian Village Resort. Discover how his innovative ideas and relentless focus on operational efficiency contributed to the success of these iconic properties. He shares his experiences from working at Disney to becoming an independent hotelier in 1974. Learn about the challenges he faced, the strategies he employed, and the remarkable growth of Rosen Hotels on International Drive. Harris also reveals some of his unique contributions, such as the "chirping" telephones at the Polynesian Village Resort and the creation of Disney's central reservation office. Rosen also shares heartwarming stories of kindness, the growth of his hotel portfolio, and his decision to focus solely on the Orlando area. He also discusses the development of the Shingle Creek Resort, his dream resort property, and future expansion plans. Harris also opens up about his dedication to his associates, treating them like family and offering comprehensive healthcare, free college tuition, and more. Learn about his philanthropic efforts through the Rosen Foundation, which has transformed underserved communities by providing free preschool and college education. Don't miss this captivating conversation filled with insights and anecdotes from one of the most influential figures in the hospitality industry. May this amazing man rest in peace. 👍 Subscribe to our channel and hit the bell icon for notifications on the latest episodes! #NoVacancyPodcast #HarrisRosen #GlennHausman #OrlandoHotels #HospitalityIndustry #DisneyHotels #PolynesianVillageResort #ContemporaryResort #HotelDevelopment #RosenHotels #InternationalDrive #Hotelier #HospitalityInsights #Travel #HotelManagement #HospitalityInnovation #ExclusiveInterview
/episode/index/show/checkin/id/34155300
info_outline
812: Cedar Lakes Estate
11/21/2024
812: Cedar Lakes Estate
In 2012 sisters Stephanie and Lisa Karvellas embarked on building a private event business at their family's property. Since its inception, Cedar Lakes Estate has grown into the premier wedding and retreat venue on the East Coast, known for its exceptional hospitality and culinary program, as well as its spectacular, bucolic setting. Lisa joins us to talk about what it takes to run the award winning property.
/episode/index/show/checkin/id/34168005
info_outline
Global Pipeline Insights with Lodging Econometrics' Bruce Ford
11/21/2024
Global Pipeline Insights with Lodging Econometrics' Bruce Ford
In this bonus episode I chat with , SVP at , about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA. From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry. Key Points: • Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest. • Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline. • Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend. • Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies. • Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections. • India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market. • China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction. • Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam. • Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments. • Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs. • Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments. • Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands. • 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025.
/episode/index/show/checkin/id/34076406
info_outline
810: Hospitality Update with Chris Green
11/19/2024
810: Hospitality Update with Chris Green
Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.
/episode/index/show/checkin/id/33998587
info_outline
809: Best Western Soft Brand Report
11/14/2024
809: Best Western Soft Brand Report
Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!
/episode/index/show/checkin/id/33934342
info_outline
Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
11/12/2024
Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
Today I am chatting with from , he’s a seasoned hotelier who’s managed multiple properties. We’re focused on how is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations. • AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency. • Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste. • Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction. • Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless. • ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry. • AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions. • Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience. Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨
/episode/index/show/checkin/id/33895897
info_outline
807: Bringing Groundbreaking Ideas to Life
11/09/2024
807: Bringing Groundbreaking Ideas to Life
Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
/episode/index/show/checkin/id/33859772
info_outline
805: Freedom From Addiction
11/06/2024
805: Freedom From Addiction
In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
/episode/index/show/checkin/id/33815462
info_outline
804: Leveling Up Guest Experience
10/18/2024
804: Leveling Up Guest Experience
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
/episode/index/show/checkin/id/33513017
info_outline
803: Creating a Foundation For Incredible Guest Experience
10/16/2024
803: Creating a Foundation For Incredible Guest Experience
One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
/episode/index/show/checkin/id/33485437
info_outline
802: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry
09/26/2024
802: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry
Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉 Here’s a taste of what we discussed: Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities? As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives? 🏨 💡 Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼 Tune in to hear: Real insights on hotel profitability trends Expert takes on recession fears and what rate cuts signal for the industry Hilarious banter on headlamps, mine exploration, and a few pith helmet jokes! 😆🪖 📅 Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.
/episode/index/show/checkin/id/33216467
info_outline
799: Designing Immersive Experiences
09/20/2024
799: Designing Immersive Experiences
Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape. Main Points: The role of design in creating memorable hospitality experiences Insights into Paul Bishop's career and work in Dubai and beyond The importance of balancing functionality and aesthetics The impact of immersive experiences on guest satisfaction Trends and challenges in the contemporary hospitality design landscape #hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking
/episode/index/show/checkin/id/33136047
info_outline
798: An Update on the Gaylord Pacific Resort & Convention Center
09/09/2024
798: An Update on the Gaylord Pacific Resort & Convention Center
Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
/episode/index/show/checkin/id/32969252
info_outline
797: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
09/06/2024
797: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options. Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests. Key Points: The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The connection between sustainability and plant-based food, focusing on lower carbon emissions. Strategies for integrating vegan options into existing menus without compromising on taste or guest experience. The importance of training staff to understand and effectively communicate vegan options. How offering plant-based dishes can attract a wider audience, including traditional meat eaters. Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group. The role of strategic planning in successfully implementing plant-based menus in hotels.
/episode/index/show/checkin/id/32941337
info_outline
796: Navigating the RFP Season: Insights with IHG VP Cesar Wurm
09/03/2024
796: Navigating the RFP Season: Insights with IHG VP Cesar Wurm
It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG joins us to explore crucial topics you need to know to maximize success with group business. Main Points: Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of Work-from-Home: The role hybrid work models play in driving group business and the demand for meeting spaces in hotels. Evolution of RFP Processes: A look at how RFPs have evolved from static to dynamic pricing models and the importance of total revenue yield management. Sustainability and Well-being: Increasing focus on sustainability, well-being, and how these factors are becoming critical in RFP considerations.
/episode/index/show/checkin/id/32879432
info_outline
795: Developing High Performing Teams
08/24/2024
795: Developing High Performing Teams
Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?
/episode/index/show/checkin/id/32723482
info_outline
794: LivAway Suites Debuts! We Tour It!
08/23/2024
794: LivAway Suites Debuts! We Tour It!
Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design. Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites. Main Points: • Introduction to LivAway Suites, an upscale economy extended stay hotel • Focus on guest needs over wants • Technology integration for enhanced guest experience and operational efficiency • Unique property design and layout for optimal guest comfort • Expansion plans and franchising strategy
/episode/index/show/checkin/id/32711062
info_outline
793: Navigating Hotel Development Evolution w Vision's Mitch Patel
08/17/2024
793: Navigating Hotel Development Evolution w Vision's Mitch Patel
We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences. Mitch shares his expertise on: Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend. Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape. Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models. Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation. Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more. This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.
/episode/index/show/checkin/id/32619482
info_outline
792: Closing Hotel Deals in a High-Interest World
08/14/2024
792: Closing Hotel Deals in a High-Interest World
Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.
/episode/index/show/checkin/id/32572617
info_outline
791: Crafting Emotional Experiences in Entertainment and Hospitality
08/03/2024
791: Crafting Emotional Experiences in Entertainment and Hospitality
Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production, to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable. Key Highlights: • Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production. • The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando. • Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism. • The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments. • Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues. • The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling. • Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers. • Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets. Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration.
/episode/index/show/checkin/id/32422452
info_outline
790: SOARing to Hotel Ownership
08/01/2024
790: SOARing to Hotel Ownership
Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster. This episode covers: Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups. Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation. Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership. Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties. Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development. Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise. Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry. Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations. Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.
/episode/index/show/checkin/id/32422432
info_outline
789: Unpacking the Root Causes of Employee Engagement Issues in Hospitality
07/30/2024
789: Unpacking the Root Causes of Employee Engagement Issues in Hospitality
We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai. Key Highlights: Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality. Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms. The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience. Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies. Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics. Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies. Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values. Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths. This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector. Subscribe to our newsletter Text hotel to 66866 Visit novacancynews.com
/episode/index/show/checkin/id/32351632
info_outline
787: Pivoting Operations with Pivot Hotels
07/27/2024
787: Pivoting Operations with Pivot Hotels
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group. Topics discussed include: Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts. The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design. Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions. Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland. Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences. Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences. Visit NoVacancyNews.com to learn more!
/episode/index/show/checkin/id/32313977
info_outline
788: Coury Holding Launches Division Heightening Property Hotel Guest Experience
07/25/2024
788: Coury Holding Launches Division Heightening Property Hotel Guest Experience
Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!
/episode/index/show/checkin/id/32275597