Checking In with Anthony & Glenn
Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.
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830: Behind the Deals: Dave Johnstone on Hotel Investments, Luxury Trends & Wild Stories
02/12/2025
830: Behind the Deals: Dave Johnstone on Hotel Investments, Luxury Trends & Wild Stories
Hotel deals don’t happen overnight, and today, we’re pulling back the curtain! 🏨💰 Join Glenn Haussman and Anthony Melchiorri as they sit down with , a hotel investment legend, to talk about: ✅ Hotel Investment Realities: Why development is stalling and where the real opportunities are. ✅ Luxury Boom: Why high-end hotels have more profit potential while mid-tier properties struggle. ✅ The $10,000 Martini Proposal: A story so wild, it made headlines. ✅ How to Succeed in Hospitality Real Estate: Dave’s top advice for young professionals. ✅ A Multi-Million Dollar Car Ride: How one bold move sealed a major hotel sale. Plus, Anthony shares how one unexpected paycheck made him cry and why today’s hotel managers have less control than ever. If you love the business of hotels, epic behind-the-scenes stories, and real talk about where the industry is heading, this episode is a must-watch! 📌 Like, Comment & Subscribe for More Insider Hospitality Content!
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829: How AI Can Enhance Hospitality—And What You Need to Know!
02/11/2025
829: How AI Can Enhance Hospitality—And What You Need to Know!
🚀 AI isn’t replacing hospitality — it’s enhancing it! In this episode of No Vacancy Live, (CEO, ) discuss how AI and machine learning are reshaping hotel operations while keeping the human in hospitality. 💡 Key Takeaways: AI as a Companion, Not a Replacement – Let tech handle the repetitive tasks so humans can create extraordinary guest experiences. Conversational AI is Here – No more outdated phone menus! AI-driven customer service means guests get instant answers. Solving the Labor Shortage – AI-powered hiring solutions helped one hotel process 320,000 applications in 90 days! How AI Can Increase Revenue – Stop losing sales due to missed calls and inefficient guest interactions. The Future of Hospitality – AI-driven automation, robotics, and smarter operations mean better experiences for guests and employees. 🎯 Want to future-proof your hotel? Tune in for insider insights and real-world solutions! 📢 Don’t forget to: 👍 Like this video 💬 Comment your thoughts 🔔 Subscribe for more hospitality insights!
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828: 🔥 No Guests, No Limits: Inside the Hotel Industry’s Biggest Moves | No Vacancy Live
02/05/2025
828: 🔥 No Guests, No Limits: Inside the Hotel Industry’s Biggest Moves | No Vacancy Live
What happens when Glenn Haussman and Anthony Melchiorri go off-script with no guests? A raw, unfiltered conversation about the biggest trends in hospitality, from high-stakes investments to industry predictions you won’t hear anywhere else. 🚨 Inside this episode: ❄️ The brutal cold snap: Why even seasoned travelers are feeling it 🏨 ALIS Conference breakdown: What REALLY goes down behind closed doors 💰 Hotel investments in 2024: Who’s bullish, who’s nervous? 🏗️ New builds vs. conversions: What’s driving hotel development? 🏨 Hilton’s aggressive brand expansion—smart move or brand overload? 🏁 The high-speed train from LA to Vegas—is it finally happening? 💼 The work-from-home debate: Should office attendance be mandatory? 💵 Tipping culture: Billionaires who leave $0 and why tipping feels out of control 📉 Weekend pay surges: Should hotel workers get more for working Saturdays? 💡 Glenn and Anthony also dive into the future of AI in hospitality, wild industry predictions, and a serious (or not?) discussion about Anthony getting a hair transplant. 📺 Watch, laugh, and get the inside scoop from the pros who know. 🔔 Don’t forget to subscribe for more industry insights and straight talk! #Hospitality #Hotels #NoVacancyLive #Business #TravelIndustry #HotelInvestment #HospitalityTrends #TippingCulture #WorkFromHome #HotelManagement
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826: 🎙️ Exclusive Podcast with Grace Bay Resorts' Nikhil Advani | Passion, Leadership & Luxury Hospitality
02/05/2025
826: 🎙️ Exclusive Podcast with Grace Bay Resorts' Nikhil Advani | Passion, Leadership & Luxury Hospitality
🏝️ Ever wonder what makes a luxury resort unforgettable? In this episode, we sit down with Nikheel Advani, co-founder and COO of Grace Bay Resorts, to uncover the secrets behind creating world-class guest experiences in Turks and Caicos and beyond. But this isn’t your typical business pitch, this is a deep dive into passion-driven leadership, the power of hospitality, and the relentless pursuit of excellence. 🔥 What You’ll Learn in This Episode: 🌍 From Dishwasher to Luxury Hotelier – How Nikheel’s journey shaped his leadership philosophy. 🔥 Passion as a Superpower – Why true success in hospitality (or any industry) starts with passion. 🏖️ The Grace Bay Experience – What makes guests return to these stunning resorts year after year? 🚀 The Future of Luxury – How the evolving role of GMs and asset managers is changing hospitality. 🏆 Lessons from the World’s Best – Insights from mentors at Ritz-Carlton, Raffles, and beyond. 🤝 Building a Team that Thrives – Why emotional intelligence and leadership go hand in hand. 💡 Excellence in Every Detail – From the perfect towel size to world-class wine selections, how small touches make a big impact. 🎧 Why You Should Listen: This is more than a hospitality conversation—it’s a masterclass in leadership, resilience, and human connection. Whether you're in the hotel industry or just love hearing from passionate, driven leaders, this episode is packed with takeaways that will change how you think about business and life. 👉 Watch now and get inspired to bring excellence into everything you do! 🔗 Listen & Subscribe: https://podcasts.apple.com/us/podcast/no-vacancy-live/id1120881540 📺 Watch More Episodes: https://novacancynews.com/ 📢 Follow Us for More Hospitality Insights: https://www.linkedin.com/company/no-vacancy-podcast-rouse-media/ #Hospitality #Leadership #LuxuryHotels #HotelierLife #PassionForService #GraceBayResorts #TurksAndCaicos #HotelManagement #SuccessMindset #Excellence
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825: Designing Without Limits: Global Perspectives in Hospitality Design
01/23/2025
825: Designing Without Limits: Global Perspectives in Hospitality Design
James Ferguson, author of "The Confetti Culture Playbook" gives updates on how his career journey has progressed over the last few years from being a GM to taking over as Corporate Director of Culture with Wurzak Hotel Group. In this role, he has taken the company from 2.5 on Glassdoor to 4.3! Find out how he was able to do this and what new projects James is coming out with.
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🎙️ Unlocking the Future of Hotel Access Control with Ed Sullivan
01/23/2025
🎙️ Unlocking the Future of Hotel Access Control with Ed Sullivan
🎙️ Unlocking the Future of Hotel Access Control with Ed Sullivan On this episode of ESLA Icons & Experts we’ve got Ed Sullivan, Chief Strategy Officer at EntryReady. Glenn and Ed unravel the surprising complexities of hotel access control. It's not just about unlocking doors — it’s about guest experience, operational efficiency, and risk management in the digital age. 🚪🔒 🔑 What You'll Learn: Why access control is the backbone of a modern hotel tech stack. How digital keys and NFC technology are reshaping guest expectations. The critical role of analytics in ensuring security and improving operations. Innovative ways to reduce staff workload while enhancing efficiency. Real-world horror stories about outdated key systems—and how to avoid them. Why access control is a game-changer for managing risk, including human trafficking prevention. 🌟 Why Watch This Episode? This isn’t just a tech talk; it’s a roadmap to smarter hotel management. Whether you’re planning a new property or upgrading an existing one, this episode is packed with actionable insights and jaw-dropping revelations about the future of access control. Today’s episode is also sponsored by Entryready () Today’s episode is also sponsored by Dellisart Hospitality () 📌 Don’t miss out on this eye-opening discussion! 📺 Watch, like and share this video now ! 🔗 Stay Connected: Find more episodes at and explore resources from EntryReady for cutting-edge hotel solutions. #HotelTech #AccessControl #DigitalKeys #HospitalityInnovation #NFC #SmartHotels #ESLA #extendedstay
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825: Designing Without Limits: Global Perspectives in Hospitality Design
01/22/2025
825: Designing Without Limits: Global Perspectives in Hospitality Design
In this episode, we delve into the world of award-winning interior design with Yasmine Mahmoudieh, founder of Yasmine Mahmoudieh Design. Yasmine shares her unique approach to design, drawing inspiration from diverse cultures and global travels. Discover how she translates these global influences into stunning and innovative spaces that have garnered critical acclaim. Get ready to be inspired by Yasmine's creative journey and learn how she pushes the boundaries of interior design.
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Reeco’s AI Revolution: Transforming Hotel Procurement
01/22/2025
Reeco’s AI Revolution: Transforming Hotel Procurement
I’m chatting with James Hansen, VP of Business Development at Reeco and we’re discussing how this groundbreaking AI-driven platform is simplifying hotel procurement and transforming the industry. Learn how Reeco is using cutting-edge technology and fresh funding to help hoteliers save time, cut costs, and maximize efficiency. And be sure to catch up with hem during ALIS too! Key Highlights: • Big Moves in Funding: o Reeco secures $15M in Series A funding, totaling $25M raised to date. o Discover how this investment will supercharge sales, marketing, and branding efforts. • AI-Driven Innovation: o Automates procure-to-pay processes for hotels. o Upload invoices to instantly compare vendor prices, manage recipes, and optimize menus. o Maximize savings with cross-menu utilization and dynamic vendor comparisons. • Simplifying Hotel Operations: o Streamlined vendor management with plug-and-play integration. o Supports existing contracts, rebates, and GPOs without manual data entry. • James Hansen’s Journey: o From hotel management to leading business development at Reeco. o Why AI and technology are the future of hotel operations. • Why Hoteliers Should Care: o Save time and money while improving efficiency. o Stay ahead of the curve with technology that simplifies decision-making. 🌟 Don’t miss out on this game-changing innovation for the hospitality industry! Subscribe, like, and share for more insights. #ReecoAI #HotelProcurement #HospitalityInnovation #AIInHotels #HotelManagement #ProcureToPay #HotelTech #SaveTimeSaveMoney
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824: Leading with Purpose: Transforming Hospitality for Impact
01/21/2025
824: Leading with Purpose: Transforming Hospitality for Impact
In this episode of No Vacancy Live, Glenn Haussman and Anthony Melchiorri sit down with Donte Johnson and Jason Bass, hoteliers and co-authors of Impact Hospitality, to explore how purpose-driven leadership is revolutionizing the hospitality industry. Dive into this compelling conversation about intentional decision-making, community impact, and the power of aligning values with action. Key Takeaways: How shifts in values over the past five years are shaping hospitality leadership. The unique story of sourcing sustainable toilet paper from a local, minority- and woman-owned business. Building a supplier ecosystem that drives community growth and supports underrepresented groups. Insights into Impact Hospitality, a handbook for balancing profitability and social impact. The role of mentorship and entrepreneurship in fostering vibrant local communities. Strategies for operationalizing social impact in hospitality without compromising quality or consistency. Why Watch? Discover how hospitality can go beyond serving guests to becoming a force for good in the community. Dontae and Jason share actionable insights, inspiring stories, and a roadmap for hotels to make a lasting difference. 📚 Learn more about their book: Follow Dontae and Jason on Instagram for updates. 🎧 Subscribe for more episodes of No Vacancy Live! #HospitalityLeadership #SocialImpact #HotelIndustry #NoVacancyLive #PurposeDriven #CommunitySupport #Entrepreneurship #Sustainability #ImpactHospitality
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Bonus: HBO vs. Max: The Streaming Shift for Hospitality
01/21/2025
Bonus: HBO vs. Max: The Streaming Shift for Hospitality
Welcome to part one of our four-part series exploring the exciting transformation of entertainment in hospitality! 🎥 I’m talking with Brian Venable, VP of Partner Management at Warner Bros. Discovery, to discuss the differences between HBO and Max so I can finally understand how hotel guests are looking to use these services. What You'll Learn in This Episode: The evolution of HBO from its iconic linear service to the introduction of Max streaming. Why streaming is becoming a must-have for hotels as guest habits shift toward on-demand entertainment. How Max for Hospitality bridges the gap between traditional and modern viewing experiences. The challenges and opportunities hotels face when adapting to new entertainment expectations. Get ready for an engaging discussion on how these changes impact not just the hospitality industry but also the way we all consume content. Don’t miss out on the insights that will shape the future of hotel entertainment! 📺 Stay tuned for Part 2, where we’ll dive deeper into guest satisfaction and the role of technology in enhancing the stay experience. #HBOvsMax #HospitalityTech #StreamingInHotels #HotelInnovation #OnDemandEntertainment #HospitalityTrends #StreamingRevolution #sponsored #hotels #hotelnews
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823: Why Hotel Restaurants Matter!
01/16/2025
823: Why Hotel Restaurants Matter!
Steve Palmer founded The Indigo Road Hospitality Group five years ago, a restaurant forward hospitality concept. We discuss how that strategy is working for his company as well as his bestselling book “Say Grace: How the restaurant business saved my life.”
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822: Hotel Industry Development with the AHLA Foundation
01/16/2025
822: Hotel Industry Development with the AHLA Foundation
The American Hotel and Lodging Association Foundation continues to do work on helping grow leaders within the industry. Anna Blue, President, of AHLA Foundation discusses the great opportunities the AHLA Foundation is providing in 2025.
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821: Do You Really Know Your Customers?
01/15/2025
821: Do You Really Know Your Customers?
, President of is here to talk about dynamic brand building leveraging the hospitality pineapple symbol. How is the company differentiating itself from the major hotel companies and what are the exciting things happening for them in 2025?
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820: Making Water Out of Thin Air - Literally!!!
01/14/2025
820: Making Water Out of Thin Air - Literally!!!
Last month I hosted a cool event (Anthony was a judge) for the Nevada Hotel and Lodging Association during their Tech Conference dubbed the Shark Pool, a hospitality innovation competition. So many great teams but only one could win. Today we have that winner, Rich Sloan of WAVR Technologies, to tell us how atmospheric water harvesting technology could revolutionize places like Las Vegas but transform communities throughout the globe. This is crazy cool!
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819: 2025 Hospitality Survival Guide
01/12/2025
819: 2025 Hospitality Survival Guide
We're kicking off 2025 with Daniel Lesser of LW Hospitality Advisors who shares his thoughts on the financial state of hospitality and where to make money in 2025.
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818: Year End Wrap up with Anthony & Glenn
12/19/2024
818: Year End Wrap up with Anthony & Glenn
Anthony & Glenn are here to wrap up 2024. We talk about their favorite moments of the year, highlights of the show, and what to expect in 2025.
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817: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
12/18/2024
817: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
Join us for a captivating conversation with Clark Hanrattie, Partner at HEI Hotels & Resorts, as we explore how creative thinking, bold investments, and a deep understanding of hotel operations are reshaping the hospitality industry. 🔑 Key Highlights: The Liberty Hotel Story: Transforming a Boston jail into a luxury hotel and setting the tone for innovative hospitality. The Renaissance Times Square: Reinventing a legendary property into a modern marvel with unmatched views and brand-defining upgrades. Inside the Deal-Making Process: Discover the bold moves and sharp negotiations that led to landmark acquisitions. A Unicorn in the Industry: What makes certain professionals stand out in hospitality. HEI’s Evolution: From private equity to a leading third-party operator, learn about the strategic shifts that defined HEI’s success. Maximizing Iconic Locations: How to leverage Times Square's magic for year-round revenue, especially during events like New Year’s Eve. Expanding Through Relationships: The company's growth from 38 hotels 12 years ago to 110 hotels today, achieving $2.6 billion in annual revenue. Private Equity and Investment Expertise: In-depth understanding of private equity structures and real estate investment dynamics enables alignment with institutional investors. 🎙️ Follow No Vacancy for more amazing insights! #HospitalityInnovation #HotelInvestments #LuxuryHotels #HospitalityLeadership #TimesSquare #CreativeHospitality #HotelIndustry #NewYearsEveHotels #BusinessStrategy #hotels #hotelnews
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816: Hospitality Underdogs
12/18/2024
816: Hospitality Underdogs
Santiago Leon, COO and Managing Partner of Spearhead Hospitality, is here to define what is a "Hospitality Underdog" and why Spearhead Hospitality prides itself on taking on projects no one else wants.
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815: The Hotel Financial Coach Will Make You Profitable!
12/13/2024
815: The Hotel Financial Coach Will Make You Profitable!
David Lund, the Hotel Financial Coach, talks about how he's helping some of the largest companies with their financial literacy. How can people improve in one of the most important parts of the industry and how is the financial field evolving within the industry?
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814: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
12/11/2024
814: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
🎲 Step inside the newly transformed Rio Las Vegas! I’m going behind the scenes with Patrick Miller, President & CEO of Rio Las Vegas, to explore the exciting upgrades and vibrant energy that are redefining this iconic property. =] 🔑 In this episode, we cover: • Rio’s rich history as the original locals’ hangout and its unique all-suites concept. • Dreamscape’s vision for reviving the property with redesigned rooms, upgraded casino floors, and exciting new amenities. • A sneak peek into the National Finals Rodeo (NFR) festivities, including live music, pop-up bars, and Western lifestyle showcases. • 💡 The philosophy behind making the Rio an accessible, fun destination for locals and visitors alike. • 🎰 How Rio Las Vegas is modernizing its casino floor with the latest games and a guest-first approach. We found Chief Gaming Officer Kevin Sweet and he joins too! • 🍴 The vision behind Rio’s revamped dining experiences, including approachable, high-quality options like the new food hall concept. • 🎭🎤 From Penn & Teller celebrating 50 years to the whimsical "WOW" show and the Comedy Cellar, explore the diverse performances at Rio. • 🏢✨250,000 square feet of versatile event space, hosting everything from poker tournaments to corporate events. • 🔮 Hear insights on how Rio plans to innovate while maintaining its legacy. • Chris Kuroda’s (Phish’s light show creator) mesmerizing year-long light installation that turns the building into a work of art. • The addition of local-friendly loyalty programs offering faster rewards compared to the Strip. 🌟 Don’t forget to like, comment, and subscribe for more exclusive content from the world of hospitality and travel! 🎧 Tune in for a behind-the-scenes look at the vibrant updates and the future of the Rio! #RioLasVegas #HospitalityInsights #CasinoTransformation #LasVegasLocal #LiveMusic #LuxuryTravel #VegasNFR #EntertainmentRedefined #AllSuitesExperience #novacancy #hotels #hospitality
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813: Chicken Ranch Casino Resort
11/27/2024
813: Chicken Ranch Casino Resort
Lloyd Mathiesen, chairman of the Chicken Ranch Rancheria of Me-Wuk Indians, joins to talk about the opening of he Chicken Ranch Casino Resort. Earlier this year, Chairman Mathiesen spearheaded the efforts in the Chicken Ranch Rancheria v. California lawsuit, which resulted in the Department of the Interior approving secretarial procedures for the Chicken Ranch Rancheria Me-Wuk Indians of California. This lawsuit has long standing implications and Chairman Lloyd will explain it.
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In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
11/26/2024
In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
On this special episode we’re honoring the memory of world class hotelier Harris Rosen, who passed away yesterday at age 85. He joined us a few times on No Vacancy, but my first interview with him was back in 2017 when we were audio only. It was episode #43 for those wanting to hear the entire show that does not include Mr. Rosen. I chose this show because it focuses on his history, success and philanthropy. He may be the most renowned figure in the Orlando hospitality industry who has significantly shaped that market’s hotel landscape. We discuss his incredible career, starting with his instrumental role in developing Walt Disney World's Contemporary Resort and Polynesian Village Resort. Discover how his innovative ideas and relentless focus on operational efficiency contributed to the success of these iconic properties. He shares his experiences from working at Disney to becoming an independent hotelier in 1974. Learn about the challenges he faced, the strategies he employed, and the remarkable growth of Rosen Hotels on International Drive. Harris also reveals some of his unique contributions, such as the "chirping" telephones at the Polynesian Village Resort and the creation of Disney's central reservation office. Rosen also shares heartwarming stories of kindness, the growth of his hotel portfolio, and his decision to focus solely on the Orlando area. He also discusses the development of the Shingle Creek Resort, his dream resort property, and future expansion plans. Harris also opens up about his dedication to his associates, treating them like family and offering comprehensive healthcare, free college tuition, and more. Learn about his philanthropic efforts through the Rosen Foundation, which has transformed underserved communities by providing free preschool and college education. Don't miss this captivating conversation filled with insights and anecdotes from one of the most influential figures in the hospitality industry. May this amazing man rest in peace. 👍 Subscribe to our channel and hit the bell icon for notifications on the latest episodes! #NoVacancyPodcast #HarrisRosen #GlennHausman #OrlandoHotels #HospitalityIndustry #DisneyHotels #PolynesianVillageResort #ContemporaryResort #HotelDevelopment #RosenHotels #InternationalDrive #Hotelier #HospitalityInsights #Travel #HotelManagement #HospitalityInnovation #ExclusiveInterview
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812: Cedar Lakes Estate
11/21/2024
812: Cedar Lakes Estate
In 2012 sisters Stephanie and Lisa Karvellas embarked on building a private event business at their family's property. Since its inception, Cedar Lakes Estate has grown into the premier wedding and retreat venue on the East Coast, known for its exceptional hospitality and culinary program, as well as its spectacular, bucolic setting. Lisa joins us to talk about what it takes to run the award winning property.
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Global Pipeline Insights with Lodging Econometrics' Bruce Ford
11/21/2024
Global Pipeline Insights with Lodging Econometrics' Bruce Ford
In this bonus episode I chat with , SVP at , about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA. From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry. Key Points: • Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest. • Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline. • Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend. • Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies. • Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections. • India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market. • China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction. • Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam. • Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments. • Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs. • Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments. • Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands. • 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025.
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810: Hospitality Update with Chris Green
11/19/2024
810: Hospitality Update with Chris Green
Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.
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809: Best Western Soft Brand Report
11/14/2024
809: Best Western Soft Brand Report
Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!
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Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
11/12/2024
Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
Today I am chatting with from , he’s a seasoned hotelier who’s managed multiple properties. We’re focused on how is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations. • AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency. • Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste. • Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction. • Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless. • ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry. • AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions. • Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience. Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨
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807: Bringing Groundbreaking Ideas to Life
11/09/2024
807: Bringing Groundbreaking Ideas to Life
Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
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805: Freedom From Addiction
11/06/2024
805: Freedom From Addiction
In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
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804: Leveling Up Guest Experience
10/18/2024
804: Leveling Up Guest Experience
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
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