838: Luxury River Cruising in Vietnam: The Heritage Line Experience
Checking In with Anthony & Glenn
Release Date: 03/05/2025
846: What's Happening in Hospitality
Checking In with Anthony & Glenn
Glenn and Anthony chat about hotel news and everything else on their minds
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845: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers
Checking In with Anthony & Glenn
📉 The hotel industry is navigating turbulent times — again. But this episode of isn’t about panic — it’s about real talk from the frontlines. I'm joined by () and () to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish...
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844: Why $1,000 Hotel Rooms Are Booming & Service is Sinking
Checking In with Anthony & Glenn
Luxury is booming, but so are guest complaints. Today, discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, – giving hoteliers the power to profit. Visit for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who’s actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How...
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843: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
Checking In with Anthony & Glenn
Experience the future of hospitality in this thought-provoking deep dive with , Chief Brand Officer at ! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with...
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842: Inside Delmonico’s: Secrets of the Legendary Steakhouse
Checking In with Anthony & Glenn
Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the...
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841: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
Checking In with Anthony & Glenn
We’re joined by , author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle!...
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840: Why Cash Flow is King in Today’s Hospitality Market
Checking In with Anthony & Glenn
Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on...
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839: Exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center
Checking In with Anthony & Glenn
🚨 Get an exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center as it nears its soft opening! 🚨 Join me as I chat with: 🔥 – Founder & CEO, MJS Hotels Consulting 🔥 – General Manager, Gaylord Pacific 👉 What You’ll Discover: 🏗️ 16 Years in the Making: How this massive project came to life 🎉 The Hiring Frenzy: 29,000 job applicants & the wildest job fair ever 🌊 Unmatched Resort Amenities: Five pools, waterfront views & a game-changing sports bar 🏨 1,600 Rooms & 89 Suites: Including presidential penthouses with...
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Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC
Checking In with Anthony & Glenn
Today I chat with from at the ! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros. 🔹 What You’ll Learn: How IHG is adapting to government travel shifts 🔄 Why group & events business is a major bright spot ✨ Pricing pressure vs. guest experience – striking the right balance 💰 How emotional connections can justify premium rates ❤️ The future of leisure and business travel trends 🚀 Tune in for expert takes on the state of hospitality in 2025! 📩 Subscribe & Stay...
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838: Luxury River Cruising in Vietnam: The Heritage Line Experience
Checking In with Anthony & Glenn
Get ready for an eye-opening journey into the world of luxury river cruising in Vietnam, Laos, and Myanmar with John Nguyen, CEO of Heritage Line! 🌊✨ What you’ll discover in this episode: 🔹 The Origin Story – How John’s childhood on the Pearl River inspired a world-class cruise line 🔹 Beyond the Big Ships – Why river cruises offer a more intimate, immersive travel experience 🔹 Hidden Gems of the Mekong – Villages so remote that some locals have never seen electricity before 🔹 Luxury Meets Culture – Private dining, curated excursions, and encounters with monks,...
info_outlineGet ready for an eye-opening journey into the world of luxury river cruising in Vietnam, Laos, and Myanmar with John Nguyen, CEO of Heritage Line! 🌊✨
What you’ll discover in this episode:
🔹 The Origin Story – How John’s childhood on the Pearl River inspired a world-class cruise line
🔹 Beyond the Big Ships – Why river cruises offer a more intimate, immersive travel experience
🔹 Hidden Gems of the Mekong – Villages so remote that some locals have never seen electricity before
🔹 Luxury Meets Culture – Private dining, curated excursions, and encounters with monks, artisans, and Khmer Rouge survivors
🔹 Unmatched Culinary Delights – Fresh, locally sourced meals and interactive cooking experiences
🔹 Overcoming Challenges – From building boats with no experience to navigating unpredictable river depths
🔹 How Heritage Line Stands Out – Why boutique cruising is the future of high-end travel
🔥 If you want to learn about a true entrepreneur, this episode is for you!
🎧 Subscribe for more insider hospitality stories! Text Hotel to 66866
🌍 Learn more about Heritage Line: https://www.heritage-line.com
#LuxuryTravel #RiverCruise #VietnamTravel #MekongDelta #HeritageLine #TravelPodcast #NoVacancy #BoutiqueCruise #AdventureTravel