Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC
Checking In with Anthony & Glenn
Release Date: 03/06/2025
850: The Last Dance?
Checking In with Anthony & Glenn
Today we're saying thanks to all our listeners and saying goodbye. To live shows, that is. Plenty more content coming starting next week, but we're switching up formats to make everyone's lives easier! It's been exhausting doing as many as five live shows a week for five years. Dang, that's a lot. :-)
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849: How Noble Invests in Hotels with Adi Bhoopathy
Checking In with Anthony & Glenn
Adi Bhoopathy, Managing Principal and Head of Capital Markets at Noble Investment Group, joins No Vacancy Live to share his insights from over two decades of investing in the hospitality sector. Since joining Noble in 1999, Adi has helped lead more than $4.5 billion in transactions, playing a pivotal role in shaping the firm’s investment strategy and capital relationships. In this episode, we dive into how Noble identifies opportunity in a rapidly evolving market, why Adi believes hospitality is a resilient and rewarding asset class, and what it takes to build trust with institutional...
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848: The Culture Shift: Inside Ben Campbell’s Bold First Year as CEO of Hospitality America
Checking In with Anthony & Glenn
In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company’s strategy—well ahead of the industry curve. From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben’s leadership has sparked a cultural and operational transformation. This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success. Tune in to hear how bold vision,...
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847: What's an Owner's Rep Anyways?
Checking In with Anthony & Glenn
, CEO of joins the show to explore the critical role of the Owner’s Representative in aligning teams, communicating vision, and ensuring decisions are rooted in both strategy and stakeholder understanding. We dive into how customer insights and industry trends can shape project outcomes through effective use of surveys, focus groups, and market analysis. Plus, we unpack the value of model rooms as a decision-making tool that brings concepts to life, aligns expectations, and helps prevent costly missteps down the line. Whether you’re developing a new property or repositioning...
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846: What's Happening in Hospitality
Checking In with Anthony & Glenn
Glenn and Anthony chat about hotel news and everything else on their minds
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845: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers
Checking In with Anthony & Glenn
📉 The hotel industry is navigating turbulent times — again. But this episode of isn’t about panic — it’s about real talk from the frontlines. I'm joined by () and () to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish...
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844: Why $1,000 Hotel Rooms Are Booming & Service is Sinking
Checking In with Anthony & Glenn
Luxury is booming, but so are guest complaints. Today, discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, – giving hoteliers the power to profit. Visit for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who’s actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How...
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843: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
Checking In with Anthony & Glenn
Experience the future of hospitality in this thought-provoking deep dive with , Chief Brand Officer at ! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with...
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842: Inside Delmonico’s: Secrets of the Legendary Steakhouse
Checking In with Anthony & Glenn
Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎠The myths, the...
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841: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
Checking In with Anthony & Glenn
We’re joined by , author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle!...
info_outlineToday I chat with Cesar Wurm from IHG Hotels & Resorts at the California Lodging Investment Conference & [CLIC] Connect Podcast! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros.
🔹 What You’ll Learn:
How IHG is adapting to government travel shifts 🔄
Why group & events business is a major bright spot ✨
Pricing pressure vs. guest experience – striking the right balance 💰
How emotional connections can justify premium rates ❤️
The future of leisure and business travel trends 🚀
Tune in for expert takes on the state of hospitality in 2025!
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