SDR #315 With Automotive Expert Glenn Lundy!
Service Drive Revolution with Chris Collins
Release Date: 04/14/2025
SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
Service Drive Revolution with Chris Collins
Service Managers and Service Advisors — If you’re dealing with angry customers, escalations, or CSI issues, the problem usually isn’t the customer. It’s the system behind the interaction. In this episode of Service Drive Revolution #343, the conversation breaks down why most “difficult customers” in Fixed Ops are created by poor communication, unclear expectations, and weak leadership systems — and how service managers can fix it. This episode covers: ✅ Why arguing with customers makes situations worse ✅ How poor communication creates unnecessary conflict ✅ The leadership...
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SDR #342: Stop Blaming Communication: The System Is What’s Broken
Service Drive Revolution with Chris Collins
Everyone says they have a communication problem — but what if that’s just the symptom? In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don’t actually suffer from poor communication… they suffer from broken systems, unclear expectations, and low standards. From chaotic scheduling and overloaded advisors to uncontrolled waiters, missed callbacks, and “freelancing” employees, this conversation exposes the real reasons communication falls apart — and why training communication alone never fixes it. You’ll...
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SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Dealership Leaders — If your service department feels busy but profits don’t match the effort, the problem isn’t your people. It’s your leadership systems. In this episode of Service Drive Revolution #341, the conversation breaks down the Fixed Ops leadership mistakes that quietly destroy productivity, inflate labor costs, and hold service departments back — even in strong markets. This episode covers: ✅ Why leadership decisions matter more than market conditions ✅ How minimum performance standards lift technician productivity ✅ Why...
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SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Service Drive Revolution with Chris Collins
Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can’t Afford Repairs? In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive. From why advisors resist walkarounds, to how to properly schedule service appointments, to what to do when customers can’t afford diagnosed repairs, this episode is packed with practical leadership insight and real-world systems thinking. 🔥 Topics Covered in This Episode: ✅ Why service advisors push back on walkarounds (and how leadership creates that problem)...
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SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Leaders, and Dealership Executives — Why do some people and teams consistently outperform everyone else… while others stay stuck? In this episode of Service Drive Revolution #339, Chris Collins and the team break down what elite leadership actually looks like — and why intentionality, preparation, and standards matter more than talent, location, or luck. Using a surprising leadership case study (yes, even outside the automotive industry), this episode explores why the best performers: - Practice harder than everyone else - Prepare long before results are...
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SDR #338: Why Unapplied Labor Was Made By The Devil
Service Drive Revolution with Chris Collins
Service Managers, Fixed Ops Directors, and Controllers — this is one of the most misunderstood numbers in your dealership. Unapplied labor quietly destroys profitability, inflates your cost per hour, and masks the real performance of your service department. Most dealerships don’t even realize how much money they’re losing — because the problem is buried inside the financial statement. In SDR #338, Chris Collins and the team break down why unapplied labor is often joked about as being “made by the devil” — and more importantly, how to fix it the right way. In this episode,...
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SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
Service Drive Revolution with Chris Collins
🛑 Book a free 30-min. discovery call for coaching that grows your profits: Service Managers and Fixed Ops leaders — are you overlooking the easiest revenue in your entire service drive? In SDR #337, Chris Collins and Christian break down the LOW-HANGING FRUIT in Fixed Ops that instantly boosts profit, customer experience, and team efficiency — without adding techs, buying software, or spending big money. You’ll learn the exact strategies that dealerships ignore every day, including: ✅ The simplest profit opportunity in every store: technician optimization ✅ The “Petting the...
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SDR #336: Why Service Department Goals Fail!
Service Drive Revolution with Chris Collins
Most people will make resolutions, download a new app, join a gym… and quit by January 15th. In this episode of SDR #336, Chris and Christian break down why goals fail — and reveal the intentional goal-setting process they’ve used for years to hit targets in business, leadership, and life. This is the conversation every service leader needs before setting their 2026 goals. Inside this episode, you’ll learn: ✅ The #1 difference between novelty and intentionality — and why it decides who hits goals ✅ The truth about motivation: why most advisors and techs quit early ✅ How...
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SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
Service Drive Revolution with Chris Collins
Dealers, Service Managers, and Fixed Ops leaders: Are you frustrated with the direction of our industry? Do you feel like the people responsible for leading automotive into the future are asleep at the wheel? In SDR #335, Chris Collins unleashes one of his most honest, unfiltered rants ever — and it’s the conversation the industry needs but refuses to have. If you've ever wondered why training is weak, why profitability is inconsistent, why NADA never changes, why techs aren’t improving, why customer retention is declining, and why competitors like Tesla are stealing market share… this...
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SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Service Drive Revolution with Chris Collins
Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to...
info_outline🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show.
💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London
🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂
🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently.
🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America.
🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary.
👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers
🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team.
📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode!
🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com
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