Service Drive Revolution with Chris Collins
Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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SDR # 316 Auto Industry High Performers vs. Low Performers
05/12/2025
SDR # 316 Auto Industry High Performers vs. Low Performers
In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice. Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System:
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SDR #315 With Automotive Expert Glenn Lundy!
04/14/2025
SDR #315 With Automotive Expert Glenn Lundy!
🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London 🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂 🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently. 🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America. 🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary. 👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers 🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team. 📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode! 🛠️ Want to level up your team with elite training & tools? Visit: #ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership
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SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
04/07/2025
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary. 🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics 🎯 The surprising connection between Steph Curry, the Olympics, and your service department 👉 Don’t miss our April 24th client virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary 📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests. #JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast
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SDR #313 with Grammy-Nominated Producer Scott Erickson
03/31/2025
SDR #313 with Grammy-Nominated Producer Scott Erickson
In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary." 💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership, and customer experience at the highest level 🎙️ PLUS: Chris and Christian rant hilariously about jet skis, dealership service fails, and why nobody wants to take their money — yes, it’s a thing. 🔥 If you're in the automotive or service industry, this episode is packed with laughs, insights, and ideas you can actually use to drive results (and avoid being ordinary). 👉 Don’t miss our April 24th virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary 🎤 Guest: Scott Erickson 📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests. #Leadership #CustomerExperience #Creativity #ServiceDriveEvolution #ScottErickson #ChrisCollins #JetSkiRant #AutomotiveIndustry #DisneyMagic #BusinessCreativity #Podcast #GrammyProducer
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The Correct Way To Present A Diagnostic Fee To Your Customers
11/25/2024
The Correct Way To Present A Diagnostic Fee To Your Customers
On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control. How do you price your parts? Let us know in the comments! Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below: 1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Channel Update: Service Drive Revolution
11/20/2024
Channel Update: Service Drive Revolution
Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel for updates. Stay tuned, and we’ll see you soon!
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9 Reasons Why Service Managers Fail
11/18/2024
9 Reasons Why Service Managers Fail
In today’s service drive revolution, Chris and Coach Christian talk about the 9 reasons why Service Managers fail. Chris provides us with a concrete list that details the mentality, work ethic, and knowledge a Service Manager should uphold in order to properly succeed. The idea here is to analyze how you’ve been performing and adopting aspects of these habits. Regardless of what you do at the dealership, these reasons can help you improve every area of your life. Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed anything. Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt Strategy specialists and training available, just click the links below: Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Service and Parts Benchmarks for Profitability | SDR #312
11/11/2024
Service and Parts Benchmarks for Profitability | SDR #312
0:00 - 10:00 Christian has high blood pressure 10:00 - 14:22 Dodgers World Series 14:22 - 17:00 News 17:00 - 27:00 Service and Parts Benchmarks for Profitability Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
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How Great CSI Can Be So Easy | SDR #311
11/04/2024
How Great CSI Can Be So Easy | SDR #311
In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board. 0:00 - 4:48 Chris buying a new car 4:48 - 8:16 Christian goes to Costco 8:16 - 10:55 Chris buying a new TV 10:55 - 16:18 Chris buying a new jet ski 16:18 - 19:26 Automotive News 19:26 - 24:23 How you can have incredible CSI Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
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A Behind-The Scenes Look At Top Dog 2024 | SDR #310
10/28/2024
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won’t want to miss! 0:00 - 13:00 Intro and Chris Gets a Speeding Ticket 13:00 - 17:00 News 17:00 - 41:00 Top Dog 2024 Recap Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
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The Dealership Business Model Part 3 | SDR #309
10/21/2024
The Dealership Business Model Part 3 | SDR #309
This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today’s rapidly evolving industry. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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The Dealership Business Model Part 2 | SDR #308
10/14/2024
The Dealership Business Model Part 2 | SDR #308
In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it! 0:00 - 13:00 Intro and Chris's Best Customer Service Experience 13:00 - 19:00 Intentionally Creating an Experience 19:00 - 35:26 Systems in the dealership to use for a better experience. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | How to Teach an Old Advisor New Tricks
10/11/2024
Q & A | How to Teach an Old Advisor New Tricks
Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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The Dealership Business Model Part 1 | SDR #307
10/07/2024
The Dealership Business Model Part 1 | SDR #307
In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business! 0:00 - 3:00 Introduction 3:00 - 6:00 New Office Dog 6:00 - 39:39 The Dealership Business Model Part 1 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
10/04/2024
Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
Chris Collins and Christian Lafferty dive into one of the most critical debates in service department management: Should you rely on a dispatcher or a shop foreman to run your operation efficiently? They discuss the pros and cons of each role, how these positions impact workflow, technician performance, and customer satisfaction. If you're looking to optimize your service department, this episode will give you valuable insights to make the right decision for your shop's success. Don't miss out on this crucial conversation! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Top Dog 2024 Speaker Will Guidara | SDR #306
09/30/2024
Top Dog 2024 Speaker Will Guidara | SDR #306
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels. #hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Hiring Technicians for the Peak Season
09/27/2024
Q & A | Hiring Technicians for the Peak Season
In this Q&A session, we dive into the challenges dealerships face when hiring car technicians during busy seasons only to downsize when demand slows down. Chris and Christian answer tough questions about seasonal hiring, managing technician layoffs, and how dealerships can better balance staffing needs without sacrificing service quality. Discover strategies to navigate the highs and lows of the service department's workflow while keeping your team motivated. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
09/23/2024
Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty welcome BBQ pitmaster champion Harry Soo to explore an unconventional topic: "Will BBQ Make Your Service Department Better?" Join them as they dive into how the art of barbecue could inspire new ways to build team morale, enhance customer relationships, and even boost your dealership’s service department culture. With Harry's expertise in creating award-winning BBQ and his insights on the parallels between culinary mastery and business success, this episode is a must-watch for anyone looking to elevate their team's performance while adding a little flavor to the mix. #harrysoo #bbqlovers #bbqchicken Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
09/20/2024
Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
In this video, we break down the most effective strategy for following up on declined work in your car dealership’s service department. Learn how to turn “no” into “yes” by building trust with your customers and increasing sales without feeling pushy. From the timing of your follow-ups to the best communication channels and tactics, this step-by-step guide will help you recover missed opportunities and boost your service department’s revenue. Don’t miss out on these expert tips that can help you drive growth and keep your customers coming back! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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What's Your Dealership Worth? | SDR #304
09/16/2024
What's Your Dealership Worth? | SDR #304
Welcome to Service Drive Revolution with your hosts Chris Collins and Christian Lafferty! In today's episode, they dive into a critical topic: What Your Dealership Is Worth. Whether you're thinking of selling, buying, or just curious about the current market, Chris and Christian break down how to assess the value of your dealership. From financial metrics to market trends, they'll guide you through the factors that influence dealership valuation. Tune in for expert insights and tips on maximizing your dealership’s worth in this ever-evolving industry! 0:00 - 11:48 Intro 11:48 - 16:53 News 16:53 - 38:01 What's your Dealership worth? #marketingstrategy #automotivebusiness #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Automated Phones vs Humans
09/13/2024
Q & A | Automated Phones vs Humans
In today's Q & A, Chris and Christian dive into the ongoing debate of Automated Phone Systems vs. Human Interaction in customer service. Are automated systems helping businesses streamline operations, or are they driving customers away? We explore the pros and cons of each approach, real-life examples, and how both can impact your overall experience. Is it time to bring back more human contact, or is automation the future? Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners --
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How a Service Department Becomes Profitable | SDR #303
09/09/2024
How a Service Department Becomes Profitable | SDR #303
In this episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into the key strategies for transforming a service department into a profit powerhouse. From improving customer retention to optimizing labor efficiency, they break down the step-by-step process that can turn any service department around. Whether you’re struggling with profitability or looking to maximize your department’s potential, this episode provides actionable insights and proven techniques to help you hit your financial goals. Don’t miss this essential guide to making your service department a profit machine! 0:00 - 8:00 Intro 8:00 - 12:00 News 12:00 - 20:00 How a Service Department Becomes Profitable Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
09/06/2024
Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
In this Drive By episode, Chris Collins tackles a question from an insurance adjuster considering a career switch to become a Service Advisor. Discover the key differences between these roles, including the shift from B2B to B2C interactions and learn why empathy and customer first mindset are crucial for success in the Service Drive. Chris and Christian offer valuable insights on the challenges and opportunities in transitioning to a Service Advisor role, highlighting the potential for higher earnings and the importance of adapting to a more emotionally demanding customer facing position. Whether you're considering a career change or looking to improve your Service Drive performance, this episode provides essential Service Advisor tips and career guidance. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Dealership Pretax Profit Down 33% | SDR #302
09/02/2024
Dealership Pretax Profit Down 33% | SDR #302
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into a critical issue affecting dealerships across the country—dealership pretax profit is down a staggering 33%! They’ll explore the factors contributing to this decline, from market pressures to internal inefficiencies, and discuss what dealership owners and managers can do to turn the tide. Tune in for actionable insights, expert opinions, and the latest industry trends that could help your dealership navigate these challenging times. #automotiveindustry #automobile #dealership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Credit Card Fees in the Service Drive
08/30/2024
Q & A | Credit Card Fees in the Service Drive
The industry is grappling with credit card fees in Service Drives. It's a challenge many are struggling to address effectively. In this Drive By, we explore a common hurdle: balancing costs with customer satisfaction. We cut through the confusion, offering insights on pricing strategies that work for both dealerships and customers. Learn about an approach that can help avoid awkward conversations and foster long term customer relationships. It's not about hiding costs, but about smart, transparent pricing that benefits everyone. Discover how to turn a common industry challenge into an opportunity for better customer service and improved profitability. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Are You Ready for 14 Year Old Cars? | SDR #301
08/26/2024
Are You Ready for 14 Year Old Cars? | SDR #301
In this episode of the SDR podcast, we dive into a pressing question: Are car dealers ready to service a growing fleet of 14-year-old vehicles? With the average age of cars on the road steadily increasing, many owners are holding onto their vehicles longer than ever before. This trend presents both challenges and opportunities for car dealerships. We'll explore how dealers are adapting (or failing to adapt) to the rising demand for maintenance and repair services on older models. We'll discuss the implications for parts availability, technician expertise, and customer service, as well as the strategies some dealers are using to stay ahead. Join us as we investigate whether the industry is truly equipped to handle the aging automotive landscape. #sunbit #usedcars #usedcarsforsale Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Better Way for Service Managers to Price Internal/Captive Labor
08/23/2024
Q & A | Better Way for Service Managers to Price Internal/Captive Labor
In this Friday Drive By, Chris Collins tackles a crucial question about internal pricing that could revolutionize Dealership profitability. This episode delivers the truth about why discounting internal work is a profit killer. Chris explains why Service Departments need to stop being the Dealership's discount store. It's a must watch for anyone looking to boost their operation's bottom line. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Dealership Economic Hurricane Survival Plan | SDR #300
08/19/2024
Dealership Economic Hurricane Survival Plan | SDR #300
Welcome to Service Drive Revolution! Chris Collins sits down with coach Christian to craft a survival plan for the looming economic hurricane that could impact dealerships across the industry. As economic uncertainties brew on the horizon, Chris and Christian dive into practical strategies and actionable insights designed to help dealerships weather the storm. From optimizing service drives and enhancing customer retention to streamlining operations and fortifying financial health, this episode equips you with the tools you need to stay resilient and thrive despite the impending challenges. #automotiveindustry #economics #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Q & A | Service Advisor Customer Communication
08/16/2024
Q & A | Service Advisor Customer Communication
In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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Lessons for Service Advisors from McDonald's | SDR #299
08/12/2024
Lessons for Service Advisors from McDonald's | SDR #299
In this episode of SDR we explain how the principles of consistency, efficiency, and customer experience at McDonald's can be applied to enhance the service advisor role. Tune in to learn how the golden arches can guide you to service excellence! #mcdonalds #fastfood #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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