571: The ACEs 2024 Debrief We Never Knew We Needed
Command Control Power • Apple Tech Support & Business Talk
Release Date: 06/18/2024
599: Empowering Your Tech Business: Systems, Billing, and Client Communication
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tech consultancy world. They cover topics such as the importance of automated billing, using ticketing systems, and switching to recurring revenue models. Joe talks about his decision to stop accepting checks and move to fully automated credit card payments, the advantages of using services like RepairShopper and Smith AI, and the benefits of having a systematic approach to client management. Jerry shares his thoughts on the effectiveness of keeping...
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CCP Holiday Message 2024
Command Control Power • Apple Tech Support & Business Talk
A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont
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598: Joe Taps Out, Jerry and Sam Command-Control-Power Through
Command Control Power • Apple Tech Support & Business Talk
Joe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex...
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597: Caught in the Cloud: Backup Battles and Cyber Scams
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of...
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Best Of CCP - Give Your Dough To The Baker
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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595: Unraveling UniFi: From Overseas Travels to Technical Troubles
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and...
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594: Navigating Apple's Changing Ecosystem and the Future of Tech Support
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics....
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593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+
Command Control Power • Apple Tech Support & Business Talk
A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the...
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Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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591: Optimizing MSP Operations with Tim Pearson of Creative Techs
Command Control Power • Apple Tech Support & Business Talk
In this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and peer-led problem-solving at ACEs events, the practical advantages of standardized tools and...
info_outlineIn this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference!
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Adam Engst delivered a thought provoking presentation about AI.
A great list of patrons, friends, and fellow consultants were at the conference this year.
We reflect on the overall conference experience and the parts we loved the most.
Smaller conferences offer a more intimate experience.
Sam had the opportunity to present at ACES this year and he discusses how we are always learning.
He opened the kimono so to speak to get into his billing practices over the years.
“Don’t negotiate against yourself” - Joe Saponare
Brian Lattanzio and Omar Elshamy came to represent Apple, as well as offer a custom training.
Jerry will be at the next one, as long as it’s “east of the Mississippi”.