Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont, and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 50 years in the Apple Consultants Network, they discuss technical support issues, business operations, and working with clients.
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650: Season's Greetings From CCP (I'm An American Man)
12/30/2025
650: Season's Greetings From CCP (I'm An American Man)
In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one’s gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast.
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649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
12/23/2025
649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients. 00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts
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Best of CCP - 053: Toxic Hellstew
12/16/2025
Best of CCP - 053: Toxic Hellstew
Recorded live June 3, 2014 Tim Cook quoting : "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports that AirDrop works between Yosemite and iOS 7 Joe reports that Apple Store is no longer accepting machines at the Genius Bar using "Quick Drop" Jerry reports that Genius Bar has been lenient when accepting machines from consultants on behalf of clients; no signed letter needed Difficulty offering help as a Consultant in the Apple Store; would be nice if Apple would more readily refer clients to us as they tend to be thrilled when they eventually do find us Joe had fun configuring an Automator workflow for a client referred (eventually) by the Apple Store from Jonathan Mann
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644: AI Concerns, and Workflow Solutions
12/09/2025
644: AI Concerns, and Workflow Solutions
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646: Navigating Tech Updates and Client Communications
12/02/2025
646: Navigating Tech Updates and Client Communications
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Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
11/25/2025
Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry’s talks about the “Screwdriver Effect” Getting fired by a client is a great opportunity to take another look at how you do things. Everyone discusses MSP and contracts with clients. How are the group members finding new work throughout the pandemic? Sam explains how he started getting referrals from the Apple stores. The group talks about the Apple Consultants Network program and its benefits. What is everyone seeing regarding to employees coming back to the offices? Some people work better in offices and some at home. Do you have employees or paid friends?
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647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
11/18/2025
647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
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Best of CCP - 222 Flashback Followup, Tagging & More
11/11/2025
Best of CCP - 222 Flashback Followup, Tagging & More
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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642: AirPods, Angels, and Apple Mystique
11/04/2025
642: AirPods, Angels, and Apple Mystique
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up with a teaser for the next Patreon-only episode focusing on marketing strategies using Canva. 00:00 Introduction and Nostalgia 00:47 Wrestling Memories and Family Connections 01:58 New MacBook Pro with M5 Chip 06:03 Storage Needs and Solutions 14:09 Smart TVs vs. Apple TV 19:39 AirPods Pro Discussion 25:32 Meeting in Boulder and Casa Bonita 27:59 Planning Future Meetups 28:15 Discussing Canva and Managed Service Plans 28:40 Launch Angels Folder Discovery 31:41 Apple Music and Third-Party Services 32:46 Bluetooth Adapters for Airplanes 34:17 Amazon Purchases and Returns 40:10 Printer Ink Scams and Issues 51:05 Client Stories and AI Assistance 56:29 Conclusion and Patreon Promotion
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641: Pennywise and Pound Foolish: Lessons in IT Management
10/28/2025
641: Pennywise and Pound Foolish: Lessons in IT Management
In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and subsequent data loss, emphasizing the necessity of backing up contact lists. The episode also teases upcoming content on using tools like Canva and GPT for marketing and drafting terms of service. 00:00 Introduction and Greetings 00:39 Puppy Adoption Story 01:55 Client Troubles with Jamf Pro 07:42 Client Self-Management Issues 12:55 Printer and Network Troubles 19:38 Personal Tech Mishaps 23:25 Data Recovery Challenges 26:50 Client Communication Challenges 27:37 The Importance of Data Backup 28:49 Newsletter Management and MailChimp Issues 36:05 Dealing with Spam and Contact List Problems 40:41 Lessons Learned and Future Plans 49:32 Exploring Marketing Tools and Strategies 54:25 Conclusion and Patreon Promotion
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Best Of CCP - 073: Mac Mini 2014 & Recommendations
10/21/2025
Best Of CCP - 073: Mac Mini 2014 & Recommendations
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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639: Exploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM Strategies
10/14/2025
639: Exploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM Strategies
In this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They also talk about Apple's recent updates for older iOS versions and the challenges of managing macOS updates using Mobile Device Management (MDM) profiles. The conversation touches on the new AirPods Pro 3 and AppleCare One plans. Listeners also get a glimpse into upcoming discussion topics for Patreon supporters and participate in a fun pop quiz about Mac system files. The episode wraps up with insights into how Apple addresses counterfeiting and product quality. 00:00 Introduction and Fall Background Banter 00:39 Join Us on Patreon 01:23 Pop Quiz and New Cursors in Tahoe 03:18 WiFi Troubleshooting and Privacy Settings 04:43 Screen Recording Tools 05:30 System Settings and Update Issues 07:18 MDM Solutions and Blocking Updates 13:33 Client Experiences with Updates 22:33 Podcast Critiques and Fake Apple Products 27:17 Counterfeit Apple Products 29:17 Recommended Reads 30:09 Exploring macOS Updates 31:18 iOS Updates Breakdown 33:00 Apple's Generosity with Updates 34:19 Deferral Profiles and Update Strategies 38:39 AirPods Pro 3 Discussion 41:07 AppleCare One and Device Management 50:14 Pop Quiz and Closing Remarks
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638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made
10/07/2025
638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made
In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple’s tools more effectively and a handy tip for managing Netflix sign-outs on Samsung TVs. 00:00 Introduction and Special Opening 00:25 Groundbreaking Podcast Announcement 01:39 Pet Peeves and Shipping Woes 04:34 Technical Issues and Text Messaging 11:05 Repairing Computers and User Issues 25:49 Backup Solutions and Best Practices 28:57 Backup Strategies and Client Calls 29:17 Troubleshooting a Mac Studio with Full Storage 30:16 Shared Disk Mode and Carbon Copy Cloner Issues 32:25 Client Backup and OS Version Discovery 35:55 File System Corruption and Recovery 42:32 Apple Store and Client Referrals 47:05 Client Misunderstandings and Device Management 53:53 Family Reunion and Netflix Sign-Out Trick 56:50 Conclusion and Future Episodes
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637: Lost in the Cloud: Flyers, Reviews, and Resetting Reality
09/30/2025
637: Lost in the Cloud: Flyers, Reviews, and Resetting Reality
In this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions range from optimal microphone placement for virtual backgrounds, humorously recounting past advertising endeavors, to moving children into college. The main focus, however, addresses IT and consultancy challenges including issues with ISP connections using Unify, effective marketing strategies, customer experience, generating client reviews, and the impact of AI on IT solutions. The hosts share personal anecdotes and valuable tips for both seasoned consultants and newcomers in the field. The hosts discuss microphone placement and virtual backgrounds, referencing advice from Justin Esgar. Reflections on physical advertising: subway-style ads, banners at trade shows, flyers on community boards, and the effectiveness of old-school marketing versus digital targeting. Personal stories about getting clients from bulletin board flyers, local fairs, and classified ads. The evolution of client acquisition: from random, local encounters to digital, highly-targeted leads and the importance of being listed in the Apple Consultants Network (ACN) locator. The changing landscape of referrals: Google search, ACN locator, and even ChatGPT as a source of new clients. The role of reviews: how to ask for them, where to post them (Google, Yelp, ACN), and the impact of both positive and negative reviews. Anecdotes about difficult client interactions, especially around technical misunderstandings and device resets. Technical discussion: using Unifi’s custom SLA (Service Level Agreement) settings to reduce false internet outage alerts, and the value of tools like Uptime Robot. Brief mention of AI note-taking and its environmental impact, with a plan to discuss this further in a future episode. • • Closing thanks to listeners and patrons, with a reminder about Patreon benefits.
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Best Of CCP - 161: Husbands and Wives Who Work Together -Proactechs & Waples Networks
09/23/2025
Best Of CCP - 161: Husbands and Wives Who Work Together -Proactechs & Waples Networks
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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635: Adventures in Affiliate Limbo and the $37 Jackpot
09/16/2025
635: Adventures in Affiliate Limbo and the $37 Jackpot
In this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve into affiliate marketing with Amazon, highlighting successes and challenges. They reveal frustrations with Amazon affiliates and share tricks to navigate these programs more effectively. They discuss reliability issues with Ubiquiti products, and methods to manage and troubleshoot home networking issues. The episode also touches upon data recovery services, emphasizing experiences with Drive Savers. Listeners get a mix of tech tips, troubleshooting hacks, and behind-the-scenes insights. 00:00 Introduction and Patron-Only Content Teaser 01:48 Amazon Affiliates Marketing Update 02:26 Challenges with Amazon Affiliates 03:46 Affiliate Marketing Strategies and Recommendations 19:33 Data Recovery Services and Experiences 29:28 Client Equipment Purchases and Vendor Relationships 31:06 Client Misunderstandings and Vendor Expectations 31:26 Dealing with Hardware Markups and Transparency 32:18 Client Insistence on Specific Products 33:01 Balancing Client Savings and Business Revenue 36:41 Technical Issues with Screen Sharing and Command Tab 39:09 Monitor Resolution and Better Display App 43:46 Residential Client WiFi Troubleshooting 47:09 Issues with ISP Equipment and Double NAT 50:55 Preview App and Text Edit Issues 52:30 Ending Support for Older Systems and Protocols 56:19 Conclusion and Patreon Support
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Best Of CCP - 295: Change Up The Usual
09/09/2025
Best Of CCP - 295: Change Up The Usual
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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633: A Latte About Apple: Commando, Convos, and Coffee
09/02/2025
633: A Latte About Apple: Commando, Convos, and Coffee
In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking. 00:00 Introduction and Hosts Reunion 00:15 NDA Event and Apple Summit 01:31 Networking and Connections 03:01 San Jose and Big Basin Adventures 06:18 Technical Summit Insights 09:12 Funny Poolside Moments 11:03 Caseless Phones and Engineering Marvels 16:31 Coffee Talk and AeroPress Trivia 25:22 Billing Challenges and Solutions 28:29 Client Negotiations and Agreement 28:55 Email Security and Phishing 29:52 Security Training and Awareness 31:30 New Client with Technical Debt 33:45 Managed Services Plan Pitch 37:41 AI in Client Communication 38:32 Phone Service Saga 51:34 Optimum Fiber and Internet Deals 56:49 Concluding Thoughts and Future Topics
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632: Patched Up and Better Than Ever
08/26/2025
632: Patched Up and Better Than Ever
In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Alectrona’s Patch and Addigy’s prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying effective IT solutions, backed by insights from their experiences and interactions with support teams. Additionally, new features like mobile application management in Intune are highlighted for their potential to enhance device security without full MDM enrollment. The episode wraps up with a discussion on the usefulness of different menu bar apps and support methods. 00:00 Introduction and Catching Up 00:11 Client Visits and Scheduling Challenges 01:42 SonicWall Upgrade Troubles 07:27 Beta Software Experiences 09:12 Patch and Software Updates 24:14 Understanding Prebuilt Apps and Configuration Profiles 24:59 Consolidating Management Platforms 25:46 Exploring New Products and Trials 26:31 Patch Management and Menu Bar Customization 29:33 Client Interaction and Support Strategies 38:33 Intune and Mobile Application Management 40:51 Outlook vs. Apple Mail 49:41 Wrapping Up and Patreon Support
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631: Monitor Mayhem and the Search for the Perfect Pixel
08/19/2025
631: Monitor Mayhem and the Search for the Perfect Pixel
In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unify networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual conversation that characterizes the show. 00:00 Introduction and Greetings 00:11 Monitor Preferences and Recommendations 01:50 Client Interaction and Monitor Shaming 02:50 Exploring Ultra-Wide Monitors 04:28 Remote Upgrades for Clients 10:47 Adjusting Monitor Settings for Clarity 15:37 Comparing Monitor Specifications 26:29 The Cost of Standard Glass 26:38 Living Room Office Setup 27:16 Choosing the Right Monitor 30:08 Apple TV and Aspect Ratios 33:01 Monitor vs TV Debate 38:37 Monitor Control App Insights 40:55 Unify Network Issues 50:44 Wrapping Up with Humor
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Best Of CCP - 403: I Hope You Find Honest Work One Day
08/12/2025
Best Of CCP - 403: I Hope You Find Honest Work One Day
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice
08/05/2025
629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice
In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust in both residential and business settings. 00:00 Introduction and Welcome Back, Adam Rice! 00:28 Adam's Background and Living in Philadelphia 02:08 Residential vs. Business Clients 02:47 Solo Consulting and Family Involvement 06:45 Challenges of Hiring and Subcontracting 16:35 Marketing Strategies and Client Demographics 21:39 Private Equity and Client Stability 27:20 Navigating Business Without Contracts 28:33 Shifting Focus to Residential Clients 29:58 The Importance of Client Relationships 31:47 Discussing Business Rates and Models 32:54 Implementing Equitable Pricing 35:03 Challenges and Benefits of Sliding Scale Pricing 48:58 Tools and Techniques for Business Efficiency 57:53 Concluding Thoughts and Future Plans
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628: Apple WWDC 2026 Highlights, 1Password for MSP’s & The Ongoing UniFi 6GHz Wi-Fi Debate
07/29/2025
628: Apple WWDC 2026 Highlights, 1Password for MSP’s & The Ongoing UniFi 6GHz Wi-Fi Debate
In this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules up to 2028. They share their insights on the Apple Worldwide Developers Conference (WWDC) announcements and speculate on client feedback regarding OS support timelines. The conversation also delves into technical aspects and user experiences with Unifi’s six-gigahertz WiFi, highlighting troubleshooting steps like disabling the 6GHz band for improved stability. The team also touches on seamless transitions to 1Password MSP, comparing pricing and feature benefits. Through the exchange, they offer practical advice for managing both client and personal tech infrastructures as they keep an eye on emerging technologies and services. 00:00 Introduction and Recent Show Recap 00:25 Apple's Liquid Glass Announcement 00:45 macOS Support Timeline Discussion 04:10 Liquid Glass Early Impressions 06:35 MDM Migration Functionality 09:01 FileVault and MDM Enhancements 10:33 Intel Macs and macOS Tahoe Compatibility 13:32 Client Perspectives on Mac Longevity 26:39 Mac Mini Model Years Overview 27:36 Challenges with Mac Mini Hardware 28:11 Using Mac Mini for Various Tasks 30:26 Client Support and OS Upgrades 36:23 One Password MSP Transition 48:47 UniFi System Issues and Solutions 52:46 Conclusion and Farewell
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627: Proving Chemistry: Sam & Jerry's Tech Talk
07/22/2025
627: Proving Chemistry: Sam & Jerry's Tech Talk
In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating different services using Hudu for efficient billing and management. Jerry shares a humorous support call mix-up, stressing the importance of communication. The episode also touches on VPN solutions using Ubiquiti's Teleport and the surprising endurance of legacy technologies like the iPod. Throughout, Sam and Jerry explore the nuances of staying relevant and efficient in tech consulting while maintaining client satisfaction. 00:00 Introduction and Setting the Scene 00:56 Mac Migration Woes 02:11 Challenges with Migration Assistant 03:16 Time Machine Backup Struggles 07:05 Choosing the Right MacBook 10:18 Travel Tales and Personal Insights 14:42 Client Challenges and Security Concerns 17:52 User Training and Security Solutions 28:42 Microsoft Signatures and Email Platforms 29:13 Balancing Technology Costs 30:04 Subscription Services and Expense Management 31:36 Cutting Costs and Employee Tools 34:21 Old Work Stories and Company Policies 40:16 Travel Gadgets and Recommendations 48:25 Client Management and Documentation Tools 50:59 Funny Client Interaction 53:33 Conclusion and Sign Off
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Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis
07/15/2025
Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis
Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative agencies. Why? Because we get it. It's what we do." You can reach Matt via email: matt@fndtn.com On Twitter Follow The Foundation @thefndtn
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625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire
07/08/2025
625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire
In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode provides a detailed and emotional account of resilience and the power of community. 00:00 Introduction and Welcome 00:23 Adam's Tragic Experience in LA 01:22 Evacuation and Immediate Aftermath 03:10 Community Support and Personal Reflections 04:14 The Fire's Impact on Daily Life 05:07 Realization of the Fire's Severity 06:32 Evacuation Orders and Family Preparations 08:25 The Night of the Evacuation 10:27 Returning to the Devastation 18:58 Cleanup and Recovery Efforts 30:20 Architectural Heritage and Rebuilding 31:45 Life at the Hotel: Initial Experiences 32:56 Community and Support Among Families 34:26 Interactions with Firefighters 35:36 Challenges of Hotel Living 36:43 Emotional Impact on the Family 38:01 Reflections on Community and Support 39:28 Environmental Refugees and Climate Change 41:34 Insurance and Preparedness 47:10 Rebuilding and Client Support 55:00 Lessons Learned and Final Thoughts
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624: Tech Takes: The Struggles with AI and Accounting Software
07/01/2025
624: Tech Takes: The Struggles with AI and Accounting Software
In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech support. They also touch on broader issues involving monopolistic behaviors of tech giants and the impact of poor customer service on consumers. 00:00 Introduction and Support Request 00:28 Prom Date Analogy 00:54 Safari Issue and Client Gratitude 01:53 AI Summaries and Notifications 05:04 Apple Intelligence Rant 05:12 Google Assist Anecdote 06:47 Voice Dictation Errors 10:38 AI Contract Creation 12:43 Challenges with AI Refinement 21:20 AI in Daily Tasks 24:14 The Importance of Note Taking 24:53 AI in Coding and App Development 25:51 Gardening with AI Assistance 29:09 QuickBooks Pricing and Features 36:43 Challenges with Tech Support and Monopolies 46:54 AI's Potential and Limitations 48:22 Conclusion and Support
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623: When Updates and Integration Go Awry: A Case Study
06/24/2025
623: When Updates and Integration Go Awry: A Case Study
In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and Permissions in macOS, and the ongoing struggle with the Malwarebytes and Addigy integration. The discussion wraps with user interaction nuances and a nostalgic thank you to a decade-long listener. 00:00 Introduction and Apologies 00:19 Technical Difficulties and Live Stream Issues 00:34 Joe's Haircut and Visual Gags 01:31 Camera Control Button Rant 08:24 Dinner and Hulu Troubles 09:40 General Tech Frustrations 12:51 Coordination Problems in Tech 17:01 Malwarebytes and Agy Integration 17:50 Confusing Security Popups 19:00 User Reactions and Issues 20:23 Malwarebytes and Agy Coordination 20:40 Jerry's Experience with the Issue 25:01 Apple's Notification System 36:22 Remote Desktop Control Challenges 39:26 Listener Appreciation and Conclusion
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622: Streamlining Revenue: Affiliate Insights and Network Solutions
06/17/2025
622: Streamlining Revenue: Affiliate Insights and Network Solutions
In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs like Backblaze and Uptime Robot into their business models. The duo also shares insights on using tools like Choosy for managing multiple browsers and discusses the pitfalls of extensions like the Honey browser extension. Finally, they highlight the importance of offering network monitoring services to clients and the strategies they use to sell these essential services. 00:00 Introduction and Opening Banter 00:13 Prescription Woes and Dermatology Services 03:12 Amazon Affiliate Program Frustrations 05:25 Affiliate Marketing Strategies and Challenges 11:43 Leveraging Chat GPT for Business Efficiency 20:13 Backblaze Affiliate Success 24:48 Honey Browser Extension Controversy 28:03 Browser Extensions: Pros and Cons 28:38 The Camel Extension for Amazon 29:22 Streamy Yard and Browser Compatibility 30:14 Choosy App for Browser Management 32:00 Affiliate Links and Malware Concerns 36:16 Uptime Robot for Network Monitoring 45:13 Challenges with Network Monitoring 51:36 The Importance of Regular Network Updates 56:37 Subscription Benefits and Conclusion
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Best Of CCP - 470: Beans In The Buckets
06/10/2025
Best Of CCP - 470: Beans In The Buckets
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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