590: Streamlining Business with Addigy: A Strategic Shift
Command Control Power • Apple Tech Support & Business Talk
Release Date: 10/29/2024
651: No Rest for the Techy as We Enter 2026
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind forgotten credentials. Another highlight includes a successful repair story from the Rossman...
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650: Season's Greetings From CCP (I'm An American Man)
Command Control Power • Apple Tech Support & Business Talk
In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one’s gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast....
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649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for...
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Best of CCP - 053: Toxic Hellstew
Command Control Power • Apple Tech Support & Business Talk
Recorded live June 3, 2014 Tim Cook quoting : "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports...
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644: AI Concerns, and Workflow Solutions
Command Control Power • Apple Tech Support & Business Talk
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646: Navigating Tech Updates and Client Communications
Command Control Power • Apple Tech Support & Business Talk
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Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
Command Control Power • Apple Tech Support & Business Talk
This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry’s talks about the “Screwdriver Effect” Getting fired by a client is a great opportunity to take another look at how you do things. Everyone discusses MSP and...
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647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
Command Control Power • Apple Tech Support & Business Talk
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Best of CCP - 222 Flashback Followup, Tagging & More
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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642: AirPods, Angels, and Apple Mystique
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up...
info_outlineIn this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as disk space alerts, and its Zendesk integration, while also acknowledging the development effort required to fully replace Watchman's reporting and alerting capabilities. The conversation includes a brief discussion on alternative tools like Malwarebytes. Additionally, the hosts reflect on client management challenges, specifically in dealing with tech support scams and rogue banking interactions. They close with a note on experimenting with social media marketing for new client acquisition.
00:00 Introduction and Episode Overview
00:05 Exploring Addigy and Watchman Monitoring
00:59 Jerry's Experience with Watchman Monitoring
02:15 Support Menu and Deployment
04:01 Evaluating Watchman Monitoring Features
04:29 Transitioning from Watchman to Addigy
04:50 Addigy Integration and Alternatives
11:59 PC Management Solutions
17:43 Reporting and Visualization Tools
30:31 Virtual Happy Hour Begins
30:42 Client's Printer Troubles
32:04 Remote Access Issues
32:56 Bank Troubles and Security Concerns
41:34 Keyboard and Mouse Mysteries
45:05 Marketing Experiment Results
49:28 Concluding Thoughts and Patreon Plug