613: Inside the World of IT: Daily Challenges and Unlikely Solutions
Command Control Power • Apple Tech Support & Business Talk
Release Date: 04/15/2025
632: Patched Up and Better Than Ever
Command Control Power • Apple Tech Support & Business Talk
In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Electrona’s Patch and Addigy’s prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying effective IT solutions, backed by insights from their experiences and interactions with...
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631: Monitor Mayhem and the Search for the Perfect Pixel
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unify networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual conversation that characterizes the show. 00:00 Introduction and Greetings 00:11 Monitor...
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Best Of CCP - 403: I Hope You Find Honest Work One Day
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust...
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628: Apple WWDC 2026 Highlights, 1Password for MSP’s & The Ongoing UniFi 6GHz Wi-Fi Debate
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules up to 2028. They share their insights on the Apple Worldwide Developers Conference (WWDC) announcements and speculate on client feedback regarding OS support timelines. The conversation also delves into technical aspects and user experiences with Unifi’s six-gigahertz WiFi, highlighting troubleshooting steps like disabling the 6GHz band for improved stability. The team also touches on seamless transitions to 1Password MSP, comparing pricing and...
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627: Proving Chemistry: Sam & Jerry's Tech Talk
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating different services using Hudu for efficient billing and management. Jerry shares a humorous support call mix-up, stressing the importance of communication. The episode also touches on VPN solutions using...
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Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis
Command Control Power • Apple Tech Support & Business Talk
Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business...
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625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode provides a detailed and emotional account of resilience and the power of community. 00:00...
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624: Tech Takes: The Struggles with AI and Accounting Software
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech support. They also touch on broader issues involving monopolistic behaviors of tech giants and the...
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623: When Updates and Integration Go Awry: A Case Study
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and Permissions in macOS, and the ongoing struggle with the Malwarebytes and Addigy integration. The...
info_outlineIn this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician.
00:00 Introduction and Patreon Promotion
01:38 Unedited YouTube Broadcasts
02:52 Barcelona Travel Talk
04:00 Tech Truisms and Client Discussions
06:38 Client Hardware Upgrade Policies
12:31 Unsupported Hardware Fees and Security Risks
27:45 Apple Business Manager and iCloud Issues
34:40 The Mysterious Phone Issue
35:28 Joe's Story: The Spam Attack
37:07 Understanding the Hacker's Tactics
39:28 Dealing with the Spam Flood
46:44 A Disgruntled Employee?
47:59 The Best Buy Clue
49:15 The Police Involvement
50:20 The Amateur Hacker Theory
55:27 Jerry's Funny TV Repair Story
01:02:27 Conclusion and Next Steps