629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice
Command Control Power • Apple Tech Support & Business Talk
Release Date: 08/05/2025
650: Season's Greetings From CCP (I'm An American Man)
Command Control Power • Apple Tech Support & Business Talk
In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one’s gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast....
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649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for...
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Best of CCP - 053: Toxic Hellstew
Command Control Power • Apple Tech Support & Business Talk
Recorded live June 3, 2014 Tim Cook quoting : "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports...
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644: AI Concerns, and Workflow Solutions
Command Control Power • Apple Tech Support & Business Talk
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646: Navigating Tech Updates and Client Communications
Command Control Power • Apple Tech Support & Business Talk
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Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
Command Control Power • Apple Tech Support & Business Talk
This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry’s talks about the “Screwdriver Effect” Getting fired by a client is a great opportunity to take another look at how you do things. Everyone discusses MSP and...
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647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
Command Control Power • Apple Tech Support & Business Talk
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Best of CCP - 222 Flashback Followup, Tagging & More
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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642: AirPods, Angels, and Apple Mystique
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up...
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641: Pennywise and Pound Foolish: Lessons in IT Management
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and...
info_outlineIn this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust in both residential and business settings.
00:00 Introduction and Welcome Back, Adam Rice!
00:28 Adam's Background and Living in Philadelphia
02:08 Residential vs. Business Clients
02:47 Solo Consulting and Family Involvement
06:45 Challenges of Hiring and Subcontracting
16:35 Marketing Strategies and Client Demographics
21:39 Private Equity and Client Stability
27:20 Navigating Business Without Contracts
28:33 Shifting Focus to Residential Clients
29:58 The Importance of Client Relationships
31:47 Discussing Business Rates and Models
32:54 Implementing Equitable Pricing
35:03 Challenges and Benefits of Sliding Scale Pricing
48:58 Tools and Techniques for Business Efficiency
57:53 Concluding Thoughts and Future Plans