633: A Latte About Apple: Commando, Convos, and Coffee
Command Control Power • Apple Tech Support & Business Talk
Release Date: 09/02/2025
Best Of CCP - 027: Cleanup tools, repairing permissions, tracking down freezes and kernel panics
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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660: Clouds of Doubt: Are We Crossing the Data Line?
Command Control Power • Apple Tech Support & Business Talk
When “Cloud-Only” Starts to Crack: Costs, Control, AI Risks, and Hybrid Reality The hosts discuss an AI-suggested topic: why “cloud-only” thinking is cracking, focusing on broken cost predictability from usage-based pricing, vendor lock-in and loss of control, latency and dependency on internet uptime, and growing compliance and data-residency pressures. They explore how AI increases data exposure risk while also driving demand for integrations like Copilot and Gemini, debate ethical/environmental concerns and whether banning AI would matter, and note AI may reduce support work while...
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659: Email Ecosystems: Navigating Apple and Outlook
Command Control Power • Apple Tech Support & Business Talk
The hosts preview an upcoming Patreon episode about self-hosted, locally run AI for clients who want AI-powered editing without sending sensitive content to cloud services like ChatGPT, Gemini, or Claude. Jerry describes setting up a local AI system for a client to refresh medically based academic writings while keeping privacy, noting most of the solution was free aside from the computer, and contrasts this with internet-connected autonomous AI bots that require credentials and could be influenced by other bots online. The conversation broadens into Patreon topics about business operations,...
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658: From Command to Control: Stories of Digital Dilemmas
Command Control Power • Apple Tech Support & Business Talk
From Command to Control: Stories of Digital Dilemmas The hosts discuss Apple Mail email signatures and discover that when a website URL lacks a prefix, Apple Mail defaults it to an insecure http link, which can trigger junk filtering; they also note cases where a displayed https link still points to http behind the scenes. They compare Apple Mail to Outlook in business environments, mention limitations around advanced signature management, and comment on Apple’s minimal transparency in service-status outage explanations. They cover Apple’s iOS 12 update extending certificates for services...
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657: Routers, Returns, and Roustabouts
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel router, the Unify 5G Max Dream Router, and data SIM options. They also share practical tips for streamlining tech tools like Text Expander shortcuts and explore innovative solutions like SPEED for bonding multiple internet connections. Additionally, they touch on topics like simplifying Amazon returns and considerations for international travel, providing humorous anecdotes and prudent advice along the way. 00:00 Introduction and Weather...
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Best of CCP - 469: Past Performance Is No Guarantee Of Future Results
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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655: Somewhere Between SOS and Success
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and venting frustrations with Apple product cases. Engaging anecdotes and practical advice underscore...
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654: All Trails Lead to Rants: Tackling Technology
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple’s backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice,...
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653: We Don't Need No Stinkin’ Deferrals
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a...
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Best of CCP - 119: Burning Through Technical Capital
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking.
00:00 Introduction and Hosts Reunion
00:15 NDA Event and Apple Summit
01:31 Networking and Connections
03:01 San Jose and Big Basin Adventures
06:18 Technical Summit Insights
09:12 Funny Poolside Moments
11:03 Caseless Phones and Engineering Marvels
16:31 Coffee Talk and AeroPress Trivia
25:22 Billing Challenges and Solutions
28:29 Client Negotiations and Agreement
28:55 Email Security and Phishing
29:52 Security Training and Awareness
31:30 New Client with Technical Debt
33:45 Managed Services Plan Pitch
37:41 AI in Client Communication
38:32 Phone Service Saga
51:34 Optimum Fiber and Internet Deals
56:49 Concluding Thoughts and Future Topics