637: Lost in the Cloud: Flyers, Reviews, and Resetting Reality
Command Control Power • Apple Tech Support & Business Talk
Release Date: 09/30/2025
647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
Command Control Power • Apple Tech Support & Business Talk
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Best of CCP - 222 Flashback Followup, Tagging & More
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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642: AirPods, Angels, and Apple Mystique
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up...
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641: Pennywise and Pound Foolish: Lessons in IT Management
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and...
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Best Of CCP - 073: Mac Mini 2014 & Recommendations
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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639: Exploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM Strategies
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They also talk about Apple's recent updates for older iOS versions and the challenges of managing macOS updates using Mobile Device Management (MDM) profiles. The conversation touches on the new AirPods Pro 3 and AppleCare One plans. Listeners also get a glimpse into upcoming discussion topics for Patreon supporters and participate in a fun pop quiz about Mac system files. The episode wraps up with insights into how Apple addresses counterfeiting and...
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638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple’s tools more effectively and a handy tip for managing Netflix sign-outs on Samsung TVs. ...
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637: Lost in the Cloud: Flyers, Reviews, and Resetting Reality
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions range from optimal microphone placement for virtual backgrounds, humorously recounting past advertising endeavors, to moving children into college. The main focus, however, addresses IT and consultancy challenges including issues with ISP connections using Unify, effective marketing strategies, customer experience, generating client reviews, and the impact of AI on IT solutions. The hosts share personal anecdotes and valuable tips for both seasoned...
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Best Of CCP - 161: Husbands and Wives Who Work Together -Proactechs & Waples Networks
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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635: Adventures in Affiliate Limbo and the $37 Jackpot
Command Control Power • Apple Tech Support & Business Talk
In this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve into affiliate marketing with Amazon, highlighting successes and challenges. They reveal frustrations with Amazon affiliates and share tricks to navigate these programs more effectively. They discuss reliability issues with Ubiquiti products, and methods to manage and troubleshoot home networking issues. The episode also touches upon data recovery services, emphasizing experiences with Drive Savers. Listeners get a mix of tech tips, troubleshooting...
info_outlineIn this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions range from optimal microphone placement for virtual backgrounds, humorously recounting past advertising endeavors, to moving children into college. The main focus, however, addresses IT and consultancy challenges including issues with ISP connections using Unify, effective marketing strategies, customer experience, generating client reviews, and the impact of AI on IT solutions. The hosts share personal anecdotes and valuable tips for both seasoned consultants and newcomers in the field.
- The hosts discuss microphone placement and virtual backgrounds, referencing advice from Justin Esgar.
- Reflections on physical advertising: subway-style ads, banners at trade shows, flyers on community boards, and the effectiveness of old-school marketing versus digital targeting.
- Personal stories about getting clients from bulletin board flyers, local fairs, and classified ads.
- The evolution of client acquisition: from random, local encounters to digital, highly-targeted leads and the importance of being listed in the Apple Consultants Network (ACN) locator.
- The changing landscape of referrals: Google search, ACN locator, and even ChatGPT as a source of new clients.
- The role of reviews: how to ask for them, where to post them (Google, Yelp, ACN), and the impact of both positive and negative reviews.
- Anecdotes about difficult client interactions, especially around technical misunderstandings and device resets.
- Technical discussion: using Unifi’s custom SLA (Service Level Agreement) settings to reduce false internet outage alerts, and the value of tools like Uptime Robot.
- Brief mention of AI note-taking and its environmental impact, with a plan to discuss this further in a future episode.
• • Closing thanks to listeners and patrons, with a reminder about Patreon benefits.