663: No Slam Dunk: Apple Setup Snags & Compliance Hoops
Command Control Power • Apple Tech Support & Business Talk
Release Date: 03/31/2026
690: AI-Powered PowerShell, and Carrier Trade-In Traps
Command Control Power • Apple Tech Support & Business Talk
Joe and Jerry discuss using iPhone built-in Background Sounds (rain/white noise) and Joe’s reliable Shortcuts automation: when power connects, if the time is after 9:55 PM or before 6:15 AM and audio isn’t already playing (checked via the third-party Actions app), set rain sound and volume and enable it; Siri’s shortcut generation was buggy, while Gemini helped produce working logic. They swap notes on using white noise at home and while traveling, and Joe recounts encountering a bear at night and ideas for a “bear alert” automation. They note Apple Notes lacks version...
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689: Stitches, Switches, and Sketchy Devices: A Podcast Nose Dive
Command Control Power • Apple Tech Support & Business Talk
Jerry describes having basal cell carcinoma removed from his nose and urges regular dermatology checkups, then shares how iOS 27 repeatedly warned him before sharing a “sensitive” stitched-and-bloody photo, even suggesting he consult a “trusted adult.” Joe discusses costly RV maintenance and how machines (including hard drives) can fail when left idle, leading into Mac maintenance routines. They debate slang like “cooked,” then talk Apple’s new iPhone lineup, including Jerry’s iPhone 13 Pro Max purchase and their mixed expectations for the first-gen iPhone Duo (weight,...
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Best Of CCP: Backblaze to the Future & Proofpoint Pandemonium
Command Control Power • Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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687: Haircuts, Apple Upgrades, and UniFi Networking Lessons
Command Control Power • Apple Tech Support & Business Talk
Joe and Jerry chat about haircuts, travel plans to Yosemite via Reno and Lake Tahoe amid fires and crowds, and recent wildlife encounters. They discuss upgrading iPhones and frustrations about promised Apple Intelligence features, plus recurring complaints about changing chargers and Apple hardware quality, including deteriorating Apple cases and notoriously poor pre‑M1 MacBook Airs. Joe shares an anecdote about helping an elderly client set up a new Apple account on an M4 iMac while a clock loudly recited affirmations and the Lord’s Prayer during an Apple support call. They cover...
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686: North Korean Remote Job Infiltration, Apple Threat Alerts, and Stopping Gift Card Scams
Command Control Power • Apple Tech Support & Business Talk
Joe and Sam discuss a Wall Street Journal documentary on North Korean operatives using stolen identities, AI tools, and U.S. accomplices to gain remote jobs at American companies, including schemes where U.S.-based helpers host shipped laptops for overseas workers, raising financial and data-leak risks. They note interview red flags, AI face/voice masking, and an email pitch offering a U.S. partner for a 50/50 split. Sam updates on trying FDA-approved Closee eye drops for age-related vision issues, finding partial improvement but stopping due to itching/burning and concern over past side...
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685: Recovered MacBook, Client Trust, and Preparing for Rosetta 2’s Phaseout
Command Control Power • Apple Tech Support & Business Talk
Recovered MacBook, Client Trust, and Preparing for Rosetta 2’s Phaseout In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand. They address HomePod/Apple Music use in a business and disabling personal content requests,...
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684: Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks
Command Control Power • Apple Tech Support & Business Talk
Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks The hosts discuss how to reset an Apple AirTag by inserting and removing the battery five times until a different sound plays, noting newer AirTags may require pressing down. They share issues seen on iOS 27 and macOS betas, including missing app icons in search, slow contact searching, Contacts app odd behavior, Apple Configurator on iPhone failing to enroll devices until using a non-beta phone, and a Control Center white-noise toggle bug requiring reboots. They debate installing macOS 27 “Golden Gate” on production machines,...
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Best Of CCP: 158: Balanced Billing the Partner Plan with Richard Wingfield of Envision Design
Command Control Power • Apple Tech Support & Business Talk
Recorded on may 31, 2016 TOPICS: Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we are now a firm of 5 full time consultants here in Houston. I tell people I am a "recovering architect" as I got my start in technology practicing architecture and being the "tech guy" in every firm I ever worked for. I even helped manage a DEC vax/vms system for a firm in Austin soon after...
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682: Using Claude for IT Fixes: Printer Pools, Chrome Log Sleuthing, UniFi IoT Wi‑Fi, and iPhone Protection Tips
Command Control Power • Apple Tech Support & Business Talk
The hosts discuss confusion caused by Microsoft’s email warning that Publisher will end in October 2026 and urging users to convert files to PDF. Jerry shares how he’s been using AI—especially Claude (and sometimes ChatGPT)—to speed up IT work: creating an Addigy printer pool by assigning static IPs to flaky Brother network printers, analyzing Mac logs with Claude to find a runaway Chrome render process causing memory pressure, and using the Quitter app to auto-quit Chrome as a workaround for battery and performance issues. He also describes fixing a weak UniFi doorbell connection by...
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Best Of CCP - 540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner
Command Control Power • Apple Tech Support & Business Talk
-We are pleased to welcome Mike Bombich, creator of -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine’s reliability and alternatives to built in solutions. -Mike is not a fan of backing up to disk images. -Jerry talks about the new Quick Updates feature of CCC. -Mike talks...
info_outlineJoe and Jerry discuss Apple’s redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share exact specs with clients. Jerry describes upgrading from an M3 MacBook Air to an M5 Air via trade-in and 0% financing, then they compare experiences with Migration Assistant failures during remote migrations, including restarts, antivirus removal, and workarounds like migrating via an external drive. They talk about battery-life and thermal concerns on smaller MacBook Pros, using Low Power Mode, and consider how an entry-level “Neo” Mac might expand education or large deployments. Joe warns Apple’s Partner Network locator has worse search and may mishandle reviews, recommending saving reviews via Claude-generated HTML. They gripe about post-update “Welcome to Mac” and Apple Intelligence prompts disrupting remote access, share an iPhone brightness mishap, cover RingCentral shared-inbox texting requiring opt-in/terms/privacy compliance, and Jerry previews a job cleaning mouse contamination from a network closet using protective gear.
00:00 Show kickoff Sam missing
00:20 Apple Store URL configs
04:35 Jerry upgrades MacBook Air
05:29 Migration Assistant failures
07:21 Remote setup workflow
13:44 Trade in timing value
14:53 Battery life low power mode
16:29 Thermals 14 inch Pro
18:45 Mac Neo market wildcard
20:48 Partner locator review backup
24:23 Locator search broken
28:39 AI Bugs and Review Backups
30:03 Claude Recreates Review Page
31:34 Welcome Screen Update Rage
33:14 Remote Access Blocked by Prompts
35:22 Stability Over New Features
37:37 iPhone Brightness Disaster
40:19 Shared SMS Inbox with RingCentral
41:44 Business SMS Compliance Hoops
49:34 Hazmat Tech Closet Cleanup
54:41 Patreon and Wrap Up