How ERP Phase 0 Prevents Scope Creep, Governance Drift & Data Chaos
Release Date: 03/05/2026
How Manufacturers Can Optimise Supply Chains By Fixing ERPs & Layering AI
Comparesoft Podcast
Lee Wachter, ERP & AI Supply Chain Advisor at Interactive Ingenuity, joins the Comparesoft ERP Podcast to unpack what it really takes for manufacturers and CPG companies to fix broken supply chain operations, make ERP decisions that hold up under pressure, and layer AI in a way that actually delivers value. With senior leadership experience at Olympus and Diageo, work with companies like Pepsi and Citibank, and time spent inside an ERP vendor, Lee brings a rare dual perspective on ERP selection and supply chain performance. He explains where supply chains start to break down, how to...
info_outline
Future-Proofing Estate Maintenance on a 710-Acre University Campus
Comparesoft Podcast
Kerry Boyce, Director of Maintenance at the University of Warwick, joins the Comparesoft Maintenance Podcast to explore what it truly takes to maintain a 710-acre university estate with over 500 buildings, thousands of student residents, and more than a million assets. In this episode, Kerry discusses: The real scale and diversity of assets across a major university estate from research laboratories to student residences and theatre spaces How she built asset visibility from day one, combining desktop data review with boots-on-the-ground faculty visits The unique operational challenges of...
info_outline
How an ERP Project Manager Keeps Large-Scale Programs on Track
Comparesoft Podcast
Tanya Last joins the Comparesoft ERP Podcast to explain how an ERP project manager keeps large-scale ERP programs on track from early delivery through to post-go-live stabilisation. Drawing on around 15 years of leading ERP and wider transformation programmes, particularly in complex public sector environments, Tanya breaks down what the ERP project manager role actually involves in practice and why successful ERP delivery depends on much more than technology. She explores the realities of governance, decision-making, change management, delivery discipline, and how to spot when a programme is...
info_outline
How ERP Phase 0 Prevents Scope Creep, Governance Drift & Data Chaos
Comparesoft Podcast
Bryan Oak joins the Comparesoft ERP Podcast to explain how ERP Phase 0 prevents scope creep, governance drift and data chaos, and why many programmes struggle before selection even begins. Drawing on decades of advising leadership teams across complex operational environments, Bryan breaks down what Phase 0 actually is, what good looks like in practice, and why organisations often rush into vendor selection when they are searching for a “silver bullet”. He also shares a real-world scenario from a multi-site international manufacturer that skipped Phase 0 in their last ERP journey, and the...
info_outline
Why "95%" of ERP Programmes Fail & How to Prevent ERP Failure
Comparesoft Podcast
James Robertson, ERP troubleshooter and author of The Critical Factors for IT Investment Success, joins the Comparesoft ERP Podcast to unpack what ERP failure really looks like today, and why so many organisations fail to get value from systems that technically went live. Drawing on decades of ERP remediation work and an engineering-led approach, James explains why ERP failure is rarely a software problem, why accountability must sit with the CEO, and how most failing ERP programmes can be fixed without replacement. Using Lidl’s abandoned SAP programme as a real-world example, James walks...
info_outline
Making Legacy-to-Cloud ERP Transformations Stick in the Public Sector
Comparesoft Podcast
Ramzan Amin, Founder and CEO of SIM Consulting, joins the Comparesoft ERP Podcast to explore why public sector organisations are being pushed to replace ageing ERP systems. Rising costs, security risks, and systems no longer fit for modern service delivery are forcing councils and public bodies to move from legacy ERP to cloud platforms. Drawing on his experience as ERP Programme Director at Kent County Council, Ramzan explains why many public sector ERP programmes lose control early, how governance and change management shape success, and what leaders must do to make legacy-to-cloud ERP...
info_outline
The Critical Success Factors Behind Successful ERP Implementations
Comparesoft Podcast
Jen Payne, Co-founder of Bright Lambs, joins us to break down the critical success factors behind successful ERP implementations and why so many projects fail before they even reach go-live. Drawing on her Master’s research into ERP critical success factors and her experience across manufacturing, engineering, and military logistics systems, Jen explains what matters most in the early stages of an ERP programme. The conversation covers why listening to real pain points comes before solutions, how to think about messy data and spreadsheets, and why leadership support, governance, and systems...
info_outline
Leading Medical Device Field Service for Better Patient Care
Comparesoft Podcast
Geraint Evans, Field Service Engineering Manager at B. Braun, joins the Comparesoft Field Service Management Podcast to explore what field service looks like when equipment uptime directly impacts patient care. Drawing on experience across industrial service and medical devices, Geraint explains why healthcare field service carries a different level of responsibility, and how compliance, preventative maintenance, and people-first leadership shape day-to-day decision making. In this episode, Geraint talks about: Why medical device field service is fundamentally different from industrial...
info_outline
Global Field Service Leadership Lessons from 24 Years at Tetra Pak
Comparesoft Podcast
Jean-Claude Jobard, former Technical Service Director at Tetra Pak, joins the Comparesoft Field Service Management Podcast to share leadership lessons from 24 years of operating large, distributed field service teams at Tetra Pak, with his experience spanning Europe, Africa, and Asia. Jean-Claude talks about: What 24 years at Tetra Pak taught him about leading global field service teams Why trust matters more than change in the first 90 days of a leadership role Which field service KPIs are overrated, and which ones actually reflect customer value Why time to restore often matters more than...
info_outline
The SLAs That Make or Break Multi-Site Field Service Delivery
Comparesoft Podcast
Debbie Vaughn, Director of Field Services Delivery at Denali Advanced Integration, breaks down why traditional SLA reporting often fails in real-world, multi-site field service delivery. Drawing on enterprise rollout and managed services experience, she explains why communication, transparency, and shared success metrics matter more than speed alone. She covers operational interlocks, OLAs behind SLAs, translating technical risk for executives, preventing engineer burnout, and why green dashboards can still hide customer dissatisfaction.
info_outlineBryan Oak joins the Comparesoft ERP Podcast to explain how ERP Phase 0 prevents scope creep, governance drift and data chaos, and why many programmes struggle before selection even begins.
Drawing on decades of advising leadership teams across complex operational environments, Bryan breaks down what Phase 0 actually is, what good looks like in practice, and why organisations often rush into vendor selection when they are searching for a “silver bullet”. He also shares a real-world scenario from a multi-site international manufacturer that skipped Phase 0 in their last ERP journey, and the consequences that followed.
In this episode, Bryan talks about:
- Where to start when an ERP programme needs correction
- What ERP Phase 0 is and what it must achieve before selection
- How manufacturers get scope right inside and outside the “four walls”
- ERP failure from a Phase 0 and outcomes perspective
- The difference between an ‘okay’ and an outstanding ERP system and why partners matter