Comparesoft Podcast
The Comparesoft Podcast hosts conversations with enterprise software users, sharing their experiences in finding, implementing, and using transformational enterprise software.
info_outline
How a Korn Ferry FM Gets Supplier and Contractor Management Right
07/14/2026
How a Korn Ferry FM Gets Supplier and Contractor Management Right
Lewis O’Brien, Facilities Manager UK at Korn Ferry, joins the Comparesoft Facilities Management Podcast to explain how he manages suppliers and contractors across three offices, and why he still runs most of the operation on spreadsheets rather than a Computer-Aided Facilities Management (CAFM) system. Lewis started at Korn Ferry as an Operations Assistant in March 2020 before moving into the UK Facilities Manager role, and now oversees the London, Manchester and Dublin offices. This is a candid look at a manual facilities management (FM) operation: how contractors get selected and onboarded, how work orders are raised and closed, how planned preventive maintenance (PPM) schedules get built from call-out history, and what still gets missed when it all lives in spreadsheets. In this episode, Lewis talks about: Running FM across offices of 1,000, 200 and 50 people, and why the small sites are not a smaller job Managing work orders, maintenance schedules and compliance dates on spreadsheets Extending an existing IT ticketing system to facilities, and why nobody pushed back on adoption Building trust with contractors, and how quickly it breaks Handling substandard work face-to-face without a blame culture Onboarding contractors for a Dublin office relocation from another country Using response time and call-out history to judge contractor performance Three things every new facilities manager should get right about contractor management 🔗 Listen and read more 👉
/episode/index/show/comparesoft/id/42068730
info_outline
What FMs Need to Get Right First: Team, Tools & Knowledge
07/01/2026
What FMs Need to Get Right First: Team, Tools & Knowledge
Rachael Lawton, Head of Estates at the Royal Armouries Museum, joins the Comparesoft Facilities Management Podcast to share advice for new and entry-level facilities managers, and to make the case that you do not need an expensive software system to run an estate well. Drawing on more than two decades in facilities management (FM), from accommodation assistant to leading the estate of a national museum, Rachael explains how she runs a team of 24 on SharePoint, spreadsheets and a ticketing tool, and what really matters when you are starting is having the right team, tools, and knowledge at your disposal. In this episode, Rachael talks about: Why real-world experience should come before formal FM qualifications How to run an effective estate without a complex or expensive set-up The case for keeping FM teams in-house, and when to outsource PPM servicing How to use KPIs that drive decisions, instead of measuring for the sake of it Deciding what you actually want AI to do in an FM role Showing the value of the FM team and winning budget from senior management Whether you need CAFM software yet, and how to decide 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/podcasts/fm-team-tools-knowledge/
/episode/index/show/comparesoft/id/41919440
info_outline
Running ERP In-House: Lessons From a Six-Country ERP System Rollout
06/23/2026
Running ERP In-House: Lessons From a Six-Country ERP System Rollout
Aissam Drai, ERP Head at the Middle East Broadcasting Centre (MBC), talks through his journey of selecting, implementing, and adopting an ERP system. He explains how he runs Oracle Fusion across six countries and 38 legal entities, with more than 25 integrated applications covering finance, procurement, HR, and project and performance management, at the largest broadcaster in the Middle East, and why he chose to implement it in-house. In this episode, Aissam talks about: How MBC runs Oracle Fusion across six countries, with payroll configured to each country's labour laws Why he moved from legacy Oracle E-Business Suite to cloud as a phased early adopter, not a Big Bang (plus a comparison between SAP & Oracle Fusion) The three legacy pain points that drove the move: interface, customisation, and upgrades Why he implemented in-house after two external implementers failed, and when that model does not fit How a small pilot in Jordan built the momentum to win management's backing How he uses agentic AI to tackle shadow systems, and where AI and human-in-the-loop automation fit into ERP adoption Listen and read more: https://comparesoft.com/erp-software/podcasts/in-house-erp-rollout/
/episode/index/show/comparesoft/id/41751395
info_outline
Running a PPM Schedule Across 80+ Stations at First Rail London
06/16/2026
Running a PPM Schedule Across 80+ Stations at First Rail London
Marianne Martin, PPM and Statutory Compliance Manager at First Rail London, joins the Comparesoft Facilities Management Podcast to unpack what it really takes to build and manage a planned preventive maintenance (PPM) schedule across mission-critical sites. With over a decade in facilities management across demanding environments, including Wembley Stadium and rail depots, Marianne is currently responsible for PPM and statutory compliance across more than 80 London Overground stations, sidings and depots. She is the central knowledge hub for PPM information in her team, and in this episode, she shares the practical details behind keeping a complex, multi-site schedule compliant and on track. Marianne talks about: Why an accurate asset register is the most important element of any PPM schedule How to keep a planner trustworthy, and why a separate RAG register helps Matching maintenance frequency to how hard an asset actually works Building the case to replace ageing assets instead of repeatedly repairing them Managing split maintenance responsibilities across Network Rail and TfL The CAFM capabilities that matter most for running PPM at scale
/episode/index/show/comparesoft/id/41661170
info_outline
Ep 24: Building FM From Scratch at Ocado Retail (and When You Actually Need CAFM)
06/09/2026
Ep 24: Building FM From Scratch at Ocado Retail (and When You Actually Need CAFM)
Can you run facilities management for a major retail head office without a CAFM system? Lisa Assiotes does. She's built an FM function from scratch four times, and in this episode she explains how a lean team, an integrated provider and a disciplined RAG report keep a single site compliant. Plus, the exact point where software starts to pay for itself. In this episode, Lisa talks about: The first-90-days gap analysis Integrated vs multiple vendors The single-site vs multi-site CAFM decision The "15 days of AI" and where AI helps Managing reactive vs planned maintenance costs Dogs in the office and 100% standing desks 🔗 Listen and watch: Guest: Lisa Assiotes, Facilities Manager at Ocado Retail (formerly NSPCC, Paddy Power Betfair, Hotel Chocolat). Host: Ryan Condon, Head of Content at Comparesoft. ------- 00:00 A typical day in retail head-office FM 02:20 Building an FM function from scratch: the first 90 days 07:20 Standing desks, dogs in the office & desk booking 12:15 Why an integrated service provider works 15:40 When a CAFM system is (and isn't) worth it 17:45 Where AI fits: the "15 days of AI" 21:45 Managing FM budgets & getting value from suppliers 25:40 Proving the value FM brings 30:15 Advice for new FMs: be curious
/episode/index/show/comparesoft/id/41583915
info_outline
Running Maintenance in FMCG Manufacturing With a CMMS
06/02/2026
Running Maintenance in FMCG Manufacturing With a CMMS
Ibnu Pookkayil, Engineering Supervisor at Gosh! Food, a B Corp-certified food manufacturer in Milton Keynes, joins the Comparesoft CMMS Podcast to explain what running maintenance in fast-moving consumer goods (FMCG) manufacturing really involves. Drawing on more than a decade of food-industry engineering, from a large plant in Saudi Arabia to a lean one-engineer-per-shift operation in the UK, Ibnu shares the disciplines that keep perishable products moving through tight delivery windows, and what an engineering team needs from a computerised maintenance management system (CMMS). In this episode, Ibnu talks about: What running maintenance at an FMCG manufacturer involves day to day How to prioritise when two production lines break down at once Why perishable products and tight delivery windows raise the cost of downtime The Friday planning meeting that brought maintenance under control Cutting reactive work from around 35 per cent to below 20 per cent How to approach preventive maintenance across older and newer lines The CMMS capabilities a small or mid-sized manufacturer actually needs Using fishbone (Ishikawa) analysis to break the firefighting cycle Listen and read more: https://comparesoft.com/cmms-software/manufacturing/fmcg/
/episode/index/show/comparesoft/id/41507125
info_outline
Why ERP Change Management Makes or Breaks Implementation
05/27/2026
Why ERP Change Management Makes or Breaks Implementation
Ashley Birrell-Riley, a change management lead with over a decade of experience on large-scale ERP transformations, joins the Comparesoft ERP Podcast to explore the single factor that most often decides whether an ERP implementation succeeds or fails: change management. 88% of programmes with excellent change management meet or exceed their objectives, against just 13% of those with poor change management. Ashley explains what sits behind that gap, drawing on programmes across local government, construction, and transport, including an award-winning ERP implementation at the Royal Borough of Kensington and Chelsea. In this episode, Ashley talks about: What change management actually means inside an ERP programme, beyond communications and training How to measure adoption with stage gates and readiness surveys, before and after go-live The difference between a skill gap and a will gap, and how to handle workarounds How to build a change strategy from scratch after system selection Why change champions carry the load when supporting 30,000 employees with a team of four How to make the business case for change management investment to a CFO 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/change-management/
/episode/index/show/comparesoft/id/41436785
info_outline
Maintenance in Food and Beverage Manufacturing at Arla Foods
05/18/2026
Maintenance in Food and Beverage Manufacturing at Arla Foods
Josh Clarke, Senior Maintenance and Engineering Manager at Arla Foods, joins the Comparesoft CMMS Podcast to share what good maintenance really looks like in food and beverage manufacturing. Josh runs maintenance at Arla's Aylesbury site, one of the world's biggest dairy factories, where his team handles 500 to 700 work orders a week across processing, production, and a purpose-built energy centre that generates the plant's own electricity, steam, and refrigeration. He has spent his career building maintenance programmes across dairy, bakery, and meat processing, including a 90% downtime reduction during his time as Engineering Manager at Délifrance. In this episode, Josh talks about: What a day looks like running maintenance at a 24/7, 365 dairy site How his team prioritises and moves 500 to 700 work orders a week How food and beverage sites maintain uptime without a shutdown window How he tripled preventative maintenance output by doing one job a day Why plants revert to spreadsheets even when they have a CMMS in place How he cut downtime by 90% at Délifrance, starting from a stabilise-first mindset The three things that separate well-run food and beverage sites from the rest 🔗 Listen and read more: Comparesoft: 👉 https://comparesoft.com/cmms-software/manufacturing/food-beverage/
/episode/index/show/comparesoft/id/41332630
info_outline
How to Ensure a Successful ERP Implementation Go-Live
05/08/2026
How to Ensure a Successful ERP Implementation Go-Live
Laura Pointer, Founder of Pivotal Project Management, joins the Comparesoft ERP Podcast to explain how she has built a 100% go-live success rate across ERP implementations in oil and gas, engineering, manufacturing and facilities management. In this episode, Laura unpacks what ERP go-live actually means, why most buyers mistake it for the end of the project, and the methodology that has kept her record intact. She walks through the checklist non-negotiables, the most common causes of delay, and what it takes to sustain a go-live once the consultants have demobilised. Laura talks about: What ERP go-live really means, and how to define a successful one beyond "the system is on" The honesty-first methodology behind her 100% success rate, including why RAG greenwashing kills programmes faster than any technical issue The go-live checklist non-negotiables, from people-first sequencing to multi-date sign-off on customisations What go-live day actually looks like, including the field-rename incident that almost broke a fully integrated solution Why change management is the single biggest cause of go-live failure, and how to spot the quiet resistors How big bang and phased rollouts compare, and where peer cascade pays off What it takes to sustain a go-live in the first six months, including hypercare, top-down messaging, and letting it settle 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/go-live/
/episode/index/show/comparesoft/id/41215085
info_outline
How to Build a Condition Monitoring Strategy That Gets Results
04/24/2026
How to Build a Condition Monitoring Strategy That Gets Results
Andy Mellor, Founder of Pragmatic Maintenance & Reliability, joins the Comparesoft Maintenance Podcast to break down what a successful condition monitoring strategy actually looks like, and why so many programmes fail to deliver, even when the right tools and data are in place. Drawing on over 20 years of hands-on experience across heavy industry, including eight years at British Steel and contract work at sites such as Anglesey Aluminium, Andy explains why culture, communication, and trust matter more than technology when it comes to turning predictive data into maintenance action. In this episode, Andy talks about: The real reasons condition monitoring programmes fail to deliver ROI What a successful condition monitoring strategy looks like and how to measure it How to present vibration, thermography, and oil analysis findings to plant managers Why proving business consequences matters more than proving faults Simple, low-cost wins most maintenance teams overlook What to look for in condition monitoring hardware and software How to balance AI and remote sensors with the judgement of trained technicians The four principles that prevent machinery from needing emergency troubleshooting 🔗 Listen and read more: https://comparesoft.com/cmms-software/condition-based-maintenance/monitoring-strategy/
/episode/index/show/comparesoft/id/41002730
info_outline
What Your ERP Delivery Partner Does Between Purchase and Go-Live
04/23/2026
What Your ERP Delivery Partner Does Between Purchase and Go-Live
Yuriy Zaletskyy, CTO and Co-Founder of Acupower, joins the Comparesoft ERP Podcast to pull back the curtain on ERP delivery: What actually happens once a business has signed the contract and the ERP delivery partner gets involved? Drawing on over thirteen years of implementation experience, including hands-on development and architecture work across cloud ERP platforms, Yuriy explains: What happens in the first two weeks after a buyer signs with an ERP delivery partner The gap between polished ERP sales demos and day-one implementation reality Why the 70% ERP failure statistic deserves more scrutiny than it gets Why customisation is treated as the "root of all evil" in ERP, and when it is actually the right choice How his team built a custom integration from scratch to solve an international payroll gap The questions buyers should be asking their ERP delivery partner before they sign 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/delivery-partner/
/episode/index/show/comparesoft/id/40987615
info_outline
Retail Facilities Management at Scale: Lessons from 700+ High-Street Stores
04/17/2026
Retail Facilities Management at Scale: Lessons from 700+ High-Street Stores
Christopher Lloyd, Facilities Manager at EssilorLuxottica UK, joins the Comparesoft Facilities Management Podcast to discuss the reality of maintaining over 700 high-street retail stores across fashion and optical healthcare brands. Drawing on over 12 years in retail and wholesale facilities management, Chris explains how FM teams protect the customer experience at scale, why communication and transparency matter more than perfection, and what he has learned from rolling out a new self-managed CAFM system across his entire estate. In this episode, Chris talks about: How FM teams prioritise thousands of incoming work requests across 700+ stores Why health and safety, operational disruption, and customer experience form the priority structure for triaging reactive maintenance How fashion brands like Ray-Ban and Oakley raise the bar for store presentation and preventive maintenance The differences between managing optical healthcare environments and traditional fashion retail What a self-managed CAFM system delivers compared to a vendor-led platform, including price intelligence and contractor assignment The importance of first-time fix rates and why reducing revisits matters more than headline SLAs Practical advice for anyone stepping into a multi-site retail FM role for the first time 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/facilities-manager/retail/
/episode/index/show/comparesoft/id/40909390
info_outline
ERP Recovery Roadmap: How to Rescue a Failing ERP Programme
04/08/2026
ERP Recovery Roadmap: How to Rescue a Failing ERP Programme
Adileh Mountain, Founder at Strat Scale Advisory, joins the Comparesoft ERP Podcast to explore what causes ERP programmes to go off the rails, what a real recovery plan looks like in practice, and why field adoption is the make-or-break factor in construction ERP. Drawing on 15 years in construction and EPC operations and her experience leading ERP transformation and recovery work at Deloitte, Adileh explains how she diagnoses failing programmes, what construction firms actually need from ERP, and what leaders must get right to make transformation stick beyond go-live. In this episode, Adileh talks about: What triggers the call for help, and who makes it (CFOs, COOs, and project directors) The 10 dimensions of implementation health she uses to diagnose a failing programme Why leadership absence and incomplete requirements are the most common root causes of failure A real recovery case: $4M in avoided costs and 85% field adoption on a programme six months behind schedule What construction firms actually need from ERP, and why field data capture is consistently underweighted Why field adoption is the single most important success factor in construction ERP What CFOs and COOs should do in the next 30 days if their programme is drifting
/episode/index/show/comparesoft/id/40773695
info_outline
How to Become a Facilities Manager: The Skills, Qualifications & Digital Tools You Actually Need
03/30/2026
How to Become a Facilities Manager: The Skills, Qualifications & Digital Tools You Actually Need
Daniel Hughes, Facilities Manager at a 61-unit industrial estate, joins the Comparesoft Facilities Management Podcast to share how he broke into the FM profession without a degree or traditional career path. Drawing on a career that started with forklift driving and street wardening before a mentor and an IOSH qualification opened the door, Daniel explains what the transition into facilities management really involves, where communication skills matter more than formal qualifications, and how treating contractors and tenants as partners shapes better outcomes across the board. In this episode, Daniel talks about: The non-traditional route into facilities management and why practical experience builds the strongest foundation Why 70% of an FM’s job is communication and relationship management, not technical work How face-to-face conversations and a tenant newsletter prevent issues from escalating What ‘good’ looks like when evaluating contractors — and why attitude matters more than price Why landscaping is arguably a higher priority than security on an industrial estate The FM tools and workflows he relies on, and where they break down
/episode/index/show/comparesoft/id/40667405
info_outline
AI-Native ERP: What Buyers Should Know Before Selecting a System
03/24/2026
AI-Native ERP: What Buyers Should Know Before Selecting a System
John Cusick, President of Echo Park Consulting, joins the Comparesoft ERP Podcast to give software buyers a practical rundown of AI-native ERP: what it is, how it compares to traditional systems, and what to watch out for. With a career spanning NetSuite implementations and subscription billing, John now helps companies adopt modern AI-native platforms. He explains how implementations work differently, where the real-time savings are, and directly addresses the fears around data quality, hallucinations, and handing over critical finance processes to AI. In this episode, John talks about: The practical difference between AI-native and AI-enabled ERP, and how buyers can tell them apart Where AI-native ERPs sit in the market and who they best serve today Why companies are migrating from QuickBooks, spreadsheets, and legacy ERPs to AI-native systems What an AI-native ERP implementation looks like, and where the biggest time savings come from How AI-native systems handle hallucination risk, data governance, and post-go-live drift What requirements buyers should prioritise when shortlisting AI-native ERP software 🔗 Listen and read more at Comparesoft: https://comparesoft.com/erp-software/ai-artificial-intelligence/ai-native-systems/
/episode/index/show/comparesoft/id/40603240
info_outline
How Manufacturers Can Optimise Supply Chains By Fixing ERPs & Layering AI
03/18/2026
How Manufacturers Can Optimise Supply Chains By Fixing ERPs & Layering AI
Lee Wachter, ERP & AI Supply Chain Advisor at Interactive Ingenuity, joins the Comparesoft ERP Podcast to unpack what it really takes for manufacturers and CPG companies to fix broken supply chain operations, make ERP decisions that hold up under pressure, and layer AI in a way that actually delivers value. With senior leadership experience at Olympus and Diageo, work with companies like Pepsi and Citibank, and time spent inside an ERP vendor, Lee brings a rare dual perspective on ERP selection and supply chain performance. He explains where supply chains start to break down, how to pressure-test ERP systems in regulated environments, and why AI only works when the foundation is already stable. In this episode, Lee talks about: The early warning signs that a manufacturer’s supply chain is losing control How to pressure-test traceability, shelf life, and compliance in food, beverage, and regulated industries What the 20% of ERP capability that actually differentiates supply chain outcomes looks like What buyers misunderstand about the ERP vendor’s role in implementation success How to layer AI on top of a stable ERP to improve forecasting, inventory, and decision-making The non-negotiable guardrails leadership must have before going live with AI
/episode/index/show/comparesoft/id/40524525
info_outline
Future-Proofing Estate Maintenance on a 710-Acre University Campus
03/13/2026
Future-Proofing Estate Maintenance on a 710-Acre University Campus
Kerry Boyce, Director of Maintenance at the University of Warwick, joins the Comparesoft Maintenance Podcast to explore what it truly takes to maintain a 710-acre university estate with over 500 buildings, thousands of student residents, and more than a million assets. In this episode, Kerry discusses: The real scale and diversity of assets across a major university estate from research laboratories to student residences and theatre spaces How she built asset visibility from day one, combining desktop data review with boots-on-the-ground faculty visits The unique operational challenges of higher education compared to transport and performance venues How to prioritise maintenance under constrained budgets using safety, compliance, and operational resilience as guiding lenses Her practical framework for deciding whether to repair, refurbish, or replace an asset What the reactive-to-PPM ratio tells you about the sustainability of your maintenance operation The three actions any maintenance leader should take first when moving from reactive to lifecycle-led strategy
/episode/index/show/comparesoft/id/40430420
info_outline
How an ERP Project Manager Keeps Large-Scale Programs on Track
03/10/2026
How an ERP Project Manager Keeps Large-Scale Programs on Track
Tanya Last joins the Comparesoft ERP Podcast to explain how an ERP project manager keeps large-scale ERP programs on track from early delivery through to post-go-live stabilisation. Drawing on around 15 years of leading ERP and wider transformation programmes, particularly in complex public sector environments, Tanya breaks down what the ERP project manager role actually involves in practice and why successful ERP delivery depends on much more than technology. She explores the realities of governance, decision-making, change management, delivery discipline, and how to spot when a programme is starting to drift before it becomes a bigger problem. In this episode, Tanya talks about: What an ERP project manager actually does in practice Where the role begins across the ERP lifecycle The most common reason large-scale ERP programs derail What to tighten first when ERP delivery starts to feel loose How to judge whether an organisation is truly ready to go live What to measure after go-live to know ERP has really landed Tanya’s key advice for first-time ERP project managers
/episode/index/show/comparesoft/id/40380450
info_outline
How ERP Phase 0 Prevents Scope Creep, Governance Drift & Data Chaos
03/05/2026
How ERP Phase 0 Prevents Scope Creep, Governance Drift & Data Chaos
Bryan Oak joins the Comparesoft ERP Podcast to explain how ERP Phase 0 prevents scope creep, governance drift and data chaos, and why many programmes struggle before selection even begins. Drawing on decades of advising leadership teams across complex operational environments, Bryan breaks down what Phase 0 actually is, what good looks like in practice, and why organisations often rush into vendor selection when they are searching for a “silver bullet”. He also shares a real-world scenario from a multi-site international manufacturer that skipped Phase 0 in their last ERP journey, and the consequences that followed. In this episode, Bryan talks about: Where to start when an ERP programme needs correction What ERP Phase 0 is and what it must achieve before selection How manufacturers get scope right inside and outside the “four walls” ERP failure from a Phase 0 and outcomes perspective The difference between an ‘okay’ and an outstanding ERP system and why partners matter
/episode/index/show/comparesoft/id/40324290
info_outline
Why "95%" of ERP Programmes Fail & How to Prevent ERP Failure
02/19/2026
Why "95%" of ERP Programmes Fail & How to Prevent ERP Failure
James Robertson, ERP troubleshooter and author of The Critical Factors for IT Investment Success, joins the Comparesoft ERP Podcast to unpack what ERP failure really looks like today, and why so many organisations fail to get value from systems that technically went live. Drawing on decades of ERP remediation work and an engineering-led approach, James explains why ERP failure is rarely a software problem, why accountability must sit with the CEO, and how most failing ERP programmes can be fixed without replacement. Using Lidl’s abandoned SAP programme as a real-world example, James walks through how he would diagnose and correct a doomed implementation in just two days. In this episode, James covers: What 95% ERP failure actually looks like in practice Why ERP needs an engineering mindset, not a technology-first approach How accountability certificates prevent ERP failure Why ERP training should never be time-limited How Lidl’s ERP failure could have been avoided
/episode/index/show/comparesoft/id/40162480
info_outline
Making Legacy-to-Cloud ERP Transformations Stick in the Public Sector
02/13/2026
Making Legacy-to-Cloud ERP Transformations Stick in the Public Sector
Ramzan Amin, Founder and CEO of SIM Consulting, joins the Comparesoft ERP Podcast to explore why public sector organisations are being pushed to replace ageing ERP systems. Rising costs, security risks, and systems no longer fit for modern service delivery are forcing councils and public bodies to move from legacy ERP to cloud platforms. Drawing on his experience as ERP Programme Director at Kent County Council, Ramzan explains why many public sector ERP programmes lose control early, how governance and change management shape success, and what leaders must do to make legacy-to-cloud ERP transformations stick beyond go-live. In this episode, Ramzan talks about: The real drivers behind legacy-to-cloud ERP transformation in the public sector What happens when the wrong ERP system is selected, and how to deal with pushback Why change management, not technology, defines ERP implementation failure rates How public sector ERP shortlisting differs from private sector procurement The unique pressures facing councils compared to commercial organisations Lessons from Birmingham City Council’s widely reported ERP implementation challenges How SIM’s no-code, AI-based Testify platform is reducing risk and the skills gap in ERP delivery
/episode/index/show/comparesoft/id/40096640
info_outline
The Critical Success Factors Behind Successful ERP Implementations
02/05/2026
The Critical Success Factors Behind Successful ERP Implementations
Jen Payne, Co-founder of Bright Lambs, joins us to break down the critical success factors behind successful ERP implementations and why so many projects fail before they even reach go-live. Drawing on her Master’s research into ERP critical success factors and her experience across manufacturing, engineering, and military logistics systems, Jen explains what matters most in the early stages of an ERP programme. The conversation covers why listening to real pain points comes before solutions, how to think about messy data and spreadsheets, and why leadership support, governance, and systems thinking still outweigh software choice.
/episode/index/show/comparesoft/id/40004185
info_outline
Leading Medical Device Field Service for Better Patient Care
01/28/2026
Leading Medical Device Field Service for Better Patient Care
Geraint Evans, Field Service Engineering Manager at B. Braun, joins the Comparesoft Field Service Management Podcast to explore what field service looks like when equipment uptime directly impacts patient care. Drawing on experience across industrial service and medical devices, Geraint explains why healthcare field service carries a different level of responsibility, and how compliance, preventative maintenance, and people-first leadership shape day-to-day decision making. In this episode, Geraint talks about: Why medical device field service is fundamentally different from industrial service How uptime and compliance link directly to patient outcomes Why first-time fix matters more than speed in regulated environments Early signs of burnout in field service engineers How preventative maintenance reduces pressure on NHS clinical teams Why predictive maintenance is becoming critical in healthcare service delivery What engineers should practise now if they want to move into leadership
/episode/index/show/comparesoft/id/39908425
info_outline
Global Field Service Leadership Lessons from 24 Years at Tetra Pak
01/23/2026
Global Field Service Leadership Lessons from 24 Years at Tetra Pak
Jean-Claude Jobard, former Technical Service Director at Tetra Pak, joins the Comparesoft Field Service Management Podcast to share leadership lessons from 24 years of operating large, distributed field service teams at Tetra Pak, with his experience spanning Europe, Africa, and Asia. Jean-Claude talks about: What 24 years at Tetra Pak taught him about leading global field service teams Why trust matters more than change in the first 90 days of a leadership role Which field service KPIs are overrated, and which ones actually reflect customer value Why time to restore often matters more than first-time fix How to balance commercial service pressure with long-term customer outcomes Preventing engineer burnout in high-pressure, customer-critical environments Where technology and automation genuinely help, and where they do not
/episode/index/show/comparesoft/id/39848285
info_outline
The SLAs That Make or Break Multi-Site Field Service Delivery
01/19/2026
The SLAs That Make or Break Multi-Site Field Service Delivery
Debbie Vaughn, Director of Field Services Delivery at Denali Advanced Integration, breaks down why traditional SLA reporting often fails in real-world, multi-site field service delivery. Drawing on enterprise rollout and managed services experience, she explains why communication, transparency, and shared success metrics matter more than speed alone. She covers operational interlocks, OLAs behind SLAs, translating technical risk for executives, preventing engineer burnout, and why green dashboards can still hide customer dissatisfaction.
/episode/index/show/comparesoft/id/39762235
info_outline
Balancing Speed with Quality & Reliability in Field Service
12/17/2025
Balancing Speed with Quality & Reliability in Field Service
Project Director and VP of Field Services, Sandy Laird, joins the Comparesoft Field Service Management Podcast to unpack a challenge every fast-moving infrastructure programme faces: quality and reliability versus speed. Sandy talks about: What it really takes to manage 27 projects at once Why limited training time is widening the skills gap on-site Balancing energisation deadlines with installation quality in renewables Data centre demand: building fast, but still lasting 25–30 years The KPIs that matter: revisits, install volume per crew, and delivery quality Where robots and AI can help O&M (and where caution is needed) Why accountability is the biggest issue on large-scale projects Practical insight for female field service leaders
/episode/index/show/comparesoft/id/39439815
info_outline
Field Service at The British Army and HS2
12/15/2025
Field Service at The British Army and HS2
Regional Field Service Manager Allan Fairhurst joins the Comparesoft Field Service Management Podcast to share his journey from Army logistics and plant operations to leading large fibre delivery teams across the UK. Allan talks about: What really happens on major infrastructure projects like HS2 and the Commonwealth Games Critical KPIs and metrics for empowering high-performance service teams Cutting utility strikes with better pre-site surveys and training Building a genuine safety culture in the field Turning great technicians into confident leaders
/episode/index/show/comparesoft/id/39366820
info_outline
Leading ROW Field Operations at the Height of EV Infrastructure Growth
11/12/2025
Leading ROW Field Operations at the Height of EV Infrastructure Growth
In this episode, we sit down with Claire Ford, Head of Field Service Channel, Rest of World (ROW) at ABB E-Mobility, to explore what it takes to lead field operations during one of the fastest-growing periods in EV infrastructure. Claire shares her journey from the early days at EVBox - when the UK’s charging network was still in its infancy - to overseeing service operations across the UK and Germany. She discusses how her experience building teams through COVID, managing exponential growth, and integrating systems like Salesforce and SAP shaped her leadership approach. From recognising the “unsung heroes” in logistics and back-office functions to the realities of remote team culture and cross-border collaboration, Claire offers a grounded perspective on what keeps large-scale EV field operations running smoothly.
/episode/index/show/comparesoft/id/39008060
info_outline
Striving For Predictive Patient Care While Maintaining 9 Hospitals & 5000 Beds at Serco Health
11/14/2023
Striving For Predictive Patient Care While Maintaining 9 Hospitals & 5000 Beds at Serco Health
Greg Markham, Estates & Assets Director at Serco Health, explains how the reality of working on the frontline can open your eyes to appreciating the work of FM teams and how predictive technology is being readied to improve patient care in healthcare facilities.
/episode/index/show/comparesoft/id/28613298
info_outline
Managing the Upkeep of Teaching Environments & Boarding Accommodation On a 40-Acre Site
10/31/2023
Managing the Upkeep of Teaching Environments & Boarding Accommodation On a 40-Acre Site
Tim Peacock, the Director of Estates and Facilities at Sherborne Girls School, explains how working with the pathology and history of older buildings is key to managing and maintaining the upkeep of a 40-acre site with both educational buildings and boarding accommodation.
/episode/index/show/comparesoft/id/28461353