Episode 14 - Ben Warner of Observe.AI
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In this podcast you'll hear how by leveraging the power of Natural Language Processing (NLP) and machine learning Observe.AI can analyze and assess every customer interaction, whether on a cloud-based or premise platform.
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Episode 13 - Will Hyatt of Crexendo
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Hal and Will discuss Crexendo's VIP platform and what makes Crexendo different form other UCaaS and CCaas providers.
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Episode 12 - Michael Walkup of Edify
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Hal and Michael discuss Edify's unique architecture and 100% uptime guarantee, the real meaning of Omnichannel and how to have a smooth deployment.
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Episode 11 - Chris Burgy of Ooma
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Hal and Chris discuss the Copper Sunset or retirement of POTS lines and the effect on your telephone bill. Also, the Ooma solution for a POTS replacement strategy.
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Episode 10 - Jorge Vidal of Nexogy
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Hal and Jorge discuss the Nexogy Call Path model and how it has found a large measure of success for businesses that do not need each and every user to have a dedicated path to the outside world.
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Episode 9 - Kelley Allen of CCSI
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Hal and Kelley discuss the benefits of VDI or Virtual Desktop Infrastructure and how it keeps company data safe and secure in a private cloud.
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Episode 8 - Jeff Moen of Thrive Networks
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Hal and Jeff discuss how businesses large and small can protect themselves from Cyber threats and how to avoid being declined for Cyber Insurance.
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Episode 7 - Eric Levitt of IPfone
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Hal and Eric discuss the differences between the IPfone Webex offing and hosted telephone systems as well as SD-WAN and how the IPfone Onboarding process makes implementation seamless.
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Episode 6 - Carl Katz of Threat Protector
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Hal and Carl discuss the scope of the cybercriminal problem and what businesses can do to mitigate data breaches
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Episode 5 - Ric Kosiba of Sharpen
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Hal and Ric discuss today's Contact Center and Sharpen's Agent First philosophy. Learn about Active Contact Resolution and how it would apply to your business or organization.
info_outlineIn this podcast you'll hear how by leveraging the power of Natural Language Processing (NLP) and machine learning Observe.AI can analyze and assess every customer interaction, whether on a cloud-based or premise platform.