The Client Experience: Mapping the Journey for a Client-Centric Agent
Release Date: 01/28/2025
The Rise of the "Hybrid" Agent: Blending Traditional with Tech & Consumer for Maximum Impact
Consumed
Are you ready to become a hybrid agent and revolutionize your real estate business? In this episode, we explore the power of blending traditional practices with technology to maximize impact in today's market. Lance and Lucy discuss the challenges facing traditional agents and the opportunities presented by embracing technology. Emphasizing the importance of differentiation, consumer education, and utilizing technology to streamline processes and enhance client experiences. This conversation also touches on the need for agents to actively explore and adopt new...
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The Commission Conversation: Agents Charge Too Much Commission
Consumed
Do real estate agents get paid too much? We tackle the controversial topic of agent compensation and explore how agents can better articulate their value to clients in this episode. Lance and Lucy discuss the disconnect between consumer perception and the reality of what agents do, emphasizing the industry's lack of consumer education. Learn about the importance of transparency, differentiation, and demonstrating value through unique services and a client-centric approach. Gain valuable insights on how to navigate the commission conversation and build trust with your...
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Death to Tip Tuesday and Market Updates: Marketing Tactics that Work
Consumed
Is it time to declare "death" to Tip Tuesday and outdated market updates? In this episode we explore the changing landscape of real estate marketing and offer fresh strategies that actually work. Lance and Lucy discuss the importance of humanizing your brand, building genuine connections, and showcasing your unique value proposition. Challenging traditional marketing tactics and encouraging agents to embrace innovative approaches that resonate with today's consumers. Discover how to ditch the tired old strategies and create a marketing plan that sets you apart from...
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The Power Of "No": Setting Boundaries and Prioritizing Your Time
Consumed
Are you a real estate agent who feels pressured to say "yes" to every client request, no matter how unreasonable? In this episode, we explore the power of "no" and how setting boundaries can create a healthier and more successful real estate practice. Lance and Lucy discuss the importance of establishing clear expectations with clients upfront, including communication protocols, availability, and the scope of services provided. Diving into the psychology behind why agents struggle to say "no" and offer practical strategies for overcoming these challenges. Discover how...
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From "Guru" to "Go-Getter": Implementing Advice, Not Just Consuming It
Consumed
Should you be following real estate gurus or forging your own path? In this episode, we dive into the complexities of agent development and challenge the one-size-fits-all approach. We talk about the limitations of traditional goal-setting and the importance of understanding your individual strengths and weaknesses. We explore the impact of executive functioning skills on agent performance and offer alternative strategies for achieving success in real estate. Learn about authentic growth and finding the right support system for your unique needs. Takeaways Real...
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Tech that Transforms: AI, VR, and the Future of Real Estate
Consumed
Are you overwhelmed by the constant influx of new technology in real estate? In this we offer a refreshing perspective. We discuss the common mistakes agents make when adopting new tools and how to avoid them. Emphasizing the importance of understanding consumer needs and preferences when choosing technology. Learn the practical strategies for simplifying tech implementation, overcoming fear of new tools, and leveraging technology to enhance client relationships and boost your business. Takeaways Agents often misunderstand consumer technology needs. Fear of technology...
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The "Death of the MLS"? Examining Evolving Listing Platforms
Consumed
Is the MLS dead? In this episode, we debate the future of the MLS, its relevance to consumers, and the need for a national database. Learn about the challenges of clear cooperation, the role of NAR, and how agents can navigate the evolving real estate landscape. Discover why a consumer-centric approach is crucial for navigating these shifts and how agents can advocate for a more transparent and efficient real estate experience. Takeaways Consumers don't fully understand what MLS is. MLSs are seen as a necessary evil in real estate. There are too many MLSs,...
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The "Hustle" Hangover: Addressing Burnout and Maintaining Work-Life Balance
Consumed
Are you feeling burnt out from the constant pressure to hustle in real estate? You're not alone! In this episode, we address the negative effects of hustle culture on agents and offer a refreshing alternative. Learn about the importance of prioritizing mental, physical, intellectual, and spiritual well-being. Providing actionable tips for setting boundaries, saying "no," and incorporating self-care practices into your daily routine. Discover how a more balanced approach can lead to greater productivity, improved client relationships, and a more fulfilling career in real estate....
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What Does Real Estate Agent Need To Look Like In 2025 And Beyond?
Consumed
What will the successful real estate agent of 2025 and beyond look like? We explore the evolving landscape of the real estate industry and provide actionable strategies for agents to thrive in the years to come in this episode. Lance and Lucy discuss the importance of embracing technology, differentiating yourself from the competition, and shifting from a transactional mindset to a relationship-focused approach. Discover how to leverage data and insights, communicate effectively with clients, and build a sustainable business model that prioritizes value and client...
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Beyond the Stereotype: What Really Makes a Successful Agent Today?
Consumed
What truly makes a successful real estate agent in today's market? In this episode we go beyond the stereotypes and dive into the key differentiators that set top agents apart. Lance and Lucy discuss the importance of communication, technology, and market knowledge, but also emphasize the often overlooked aspects of client understanding, value proposition, and genuine connection. Discover how to identify your unique strengths, leverage them to build a strong reputation, and provide true value to your clients in a way that sets you apart from the competition. Takeaways...
info_outlineEver wonder why people hesitate to tell others they're a real estate agent? On this episode of Consumed, Lance Pendleton and Lucy Edwards dive deep into the client experience, mapping the journey for a consumer-centric approach. They challenge the industry's obsession with agent-focused advice and emphasize the importance of truly understanding consumer needs. Tune in to discover how shifting your perspective and listening to consumer voices can transform your real estate business and build lasting relationships.
Takeaways
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The client experience is paramount in real estate.
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Agents often focus too much on their own needs rather than the consumer's.
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Understanding the consumer journey is essential for effective engagement.
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Building trust requires genuine communication and relationship-building.
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Setting clear expectations with clients can lead to better outcomes.
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Investing in personal branding is crucial for real estate agents.
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Listening to consumer feedback can help agents improve their services.
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Agents should prioritize partnership over just closing deals.
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Effective communication is the foundation of successful real estate transactions.
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Agents need to adapt to the changing landscape of the industry.
To learn more about Matterport visit us: https://matterport.com/podcast
This podcast is produced by Two Brothers Creative.