CX Explained: Beyond the Bot: How Conversational AI Is Redefining Business Communication
Release Date: 06/17/2025
AI Unleashed: Demystifying Agentic AI
AI Factor
Join us as we dive into one of the most exciting frontiers in the AI space: Agentic AI. Talking to IntelePeer’s Cora Brito, Application Support Development Manager, and Erica Rusch, Application Support Developer, we’re breaking down the buzz, and confusion, surrounding agentic AI. What does it even mean; how is it different from the bots and automation we already know; and more importantly — how are forward-thinking companies putting it to work? Join us as we talk to two people who roll up their sleeves and get their hands dirty with AI each and every day.
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CX Explained: Beyond the Bot: How Conversational AI Is Redefining Business Communication
AI Factor
Diving into the world of conversational AI—what it is, how it’s evolved from the clunky chatbots of the past, and what it means for the future of customer engagement. Speaking with IntelePeer’s Drew Popham, a seasoned solutions engineer who works directly with organizations deploying these technologies, we discuss the difference between conversational AI and chatbots, tools in the marketplace, and how businesses are using the technology.
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AI Amplified: AI, Partnerships, and the Future of Customer Experience
AI Factor
A powerful conversation with two leaders shaping the future of IntelePeer’s business: Mike Rapp, our Chief Revenue Officer, and Aqeel Sha-hid, Senior Vice President of Channel Sales. In this, the inaugural episode, we talk about the current state of the AI industry and how our technology—and partnerships—are positioned to lead in the months and years ahead.
info_outlineDiving into the world of conversational AI—what it is, how it’s evolved from the clunky chatbots of the past, and what it means for the future of customer engagement. Speaking with IntelePeer’s Drew Popham, a seasoned solutions engineer who works directly with organizations deploying these technologies, we discuss the difference between conversational AI and chatbots, tools in the marketplace, and how businesses are using the technology.