AI Amplified: Smarter Together: How Agentic AI and Analytics Drive Results
Release Date: 07/08/2025
AI Unleashed - Talk the Talk: How Conversational Analytics is Changing Customer Experience
AI Factor
In this can't-miss episode of AI Factor’s AI Unleashed, Talk the Talk: How Conversational Analytics is Changing Customer Experience, we dive deep into the transformative power of conversational analytics with Derek Boudreau, VP of AI & Data Product Management at IntelePeer. Discover how businesses are turning everyday customer interactions into goldmines of insight — improving service, boosting agent performance, and driving smarter decisions. Derek breaks down the four key steps behind the tech, shares real-world success stories, and even gives us a sneak peek at future functionality...
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CX ExplAIned - Scaling Smarter: How AI is Driving DSO Growth in 2025
AI Factor
Discover how dental organizations are scaling smarter in 2025. In this episode of The AI Factor: CX ExplAIned, host Paula Rivera sits down with Jill Nesbitt, CEO of Optimize Dental Consulting, to explore how DSOs are leveraging AI, tech strategy, and operational optimization to scale smarter in 2025. From insights at the Dykema Tech Summit to a behind-the-scenes look at a multi-location rollout, Jill shares how private equity is driving PMS standardization and why aligning your tech stack is now essential for growth, valuation, and long-term success. Whether you're in healthcare, tech, or...
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AI Unleashed - Critical Care: Why AI Is a Must-Have for PE-Backed Healthcare
AI Factor
In this AI Unleashed episode of The AI Factor, Critical Care: Why AI Is a Must-Have for PE-Backed Healthcare, IntelePeer CEO Frank Fawzi discusses why AI is a strategic imperative for private equity-backed healthcare organizations. With rising labor costs, shrinking margins, and increasing administrative complexity, PE-backed providers are turning to AI to streamline operations, boost financial performance, and improve the patient experience. Frank shares real-world examples of how IntelePeer’s AI solutions are delivering measurable ROI—from recovering millions in receivables to reducing...
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CX ExplAIned - From Bots to Brains: Navigating the New Frontier of Conversational AI
AI Factor
In this episode of The AI Factor: CX ExplAIned - From Bots to Brains: Navigating the New Frontier of Conversational AI, we sit down with Derek Top, Principal Analyst and Research Director at Opus Research, to unpack the findings of the 2025 Conversational AI Intelliview report, a ‘Decision-Makers Guide to Self-Service & Enterprise Intelligent Assistants’. The conversation explores the shift from flow-based bots to GenAI-powered agents, the evolution of platform maturity as the key differentiator, and the real-world implications of different pricing models. Derek shares insights on what...
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AI Factor Special Episode GPT-5 – The Brain Behind the Breakthrough
AI Factor
AI Factor Special Episode: GPT-5 – The Brain Behind the Breakthrough - in this special edition of AI Factor, we sit down with Matthew Caraway, AI Product Manager at IntelePeer, to unpack the launch of OpenAI’s GPT-5—arguably the most advanced language model to date. A family of AI models with a router in front that taps into the best model for the prompt it’s been given, we explore what sets GPT-5 apart from its predecessors, why the AI community is buzzing, and how businesses can harness its capabilities to transform workflows, customer interactions, and strategic...
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AI Factor's AI Unleashed, PE Rx: AI’s Role in Transforming Healthcare at Scale
AI Factor
According to Javier Rojas, Founder and Managing Partner of Savant Growth, AI is proving to be a bonanza for PE-backed organizations, especially for those in healthcare. In this episode of AI Factor's AI Unleashed, PE Rx: AI’s Role in Transforming Healthcare at Scale, we sit down with Javier to explore how private equity-backed healthcare organizations are leveraging AI to streamline operations, reduce costs, and drive measurable business outcomes. Drawing from Savant Growth’s real-world experience, Javier shares lessons learned from the front lines of AI adoption, why DSOs and...
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AI Unleashed: From Resistance to Readiness: Driving AI Transformation That Sticks
AI Factor
In this episode of AI Factor’s AI Unleashed, From Resistance to Readiness: Driving AI Transformation That Sticks, Danielle Anderson, VP of AI Customer Implementation at IntelePeer, shares practical strategies for successfully implementing AI across an organization. From laying the right foundation to avoiding common mistakes, Danielle offers actionable insights drawn from real-world experience. The conversation also explores the critical role of change management and how companies can foster a culture that embraces agentic AI as a collaborative co-worker—not just another tool. It’s a...
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CX ExplAIned: From LLMs to agentic AI what leaders need to know
AI Factor
In this episode of AI Factor’s CX ExplAIned: From LLMs to Agentic AI – What Leaders Need to Know, we sit down with Matthew Caraway, Senior Project Manager of AI Applications, to break down the essentials of AI for business leaders. The conversation explores the evolution from Large Language Models to agentic AI, highlighting how these technologies can drive smarter, more personalized customer experiences. From debunking AI myths to discussing implementation challenges and benefits, this episode offers practical insights for executives looking to navigate the AI landscape with confidence....
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AI Amplified: Smarter Together: How Agentic AI and Analytics Drive Results
AI Factor
A lot of companies are reluctant to use AI as a customer-facing solution, hesitant on its efficacy. IntelePeer handles millions of interactions each year that says otherwise. In this AI Amplified episode, we're joined by IntelePeer's SVP of Solutions Engineering, Mack Greene, and SVP of Channel and Alliances, Aqeel Shahid where we discuss how AI drives an elegant connectivity that delivers a holistic, unified customer experience. A key consideration for our partners, if you're not having AI conversations with your customers, you can be sure they're having them with someone else. Join us as we...
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AI Unleashed: Demystifying Agentic AI
AI Factor
Join us as we dive into one of the most exciting frontiers in the AI space: Agentic AI. Talking to IntelePeer’s Cora Brito, Application Support Development Manager, and Erica Rusch, Application Support Developer, we’re breaking down the buzz, and confusion, surrounding agentic AI. What does it even mean; how is it different from the bots and automation we already know; and more importantly — how are forward-thinking companies putting it to work? Join us as we talk to two people who roll up their sleeves and get their hands dirty with AI each and every day.
info_outlineA lot of companies are reluctant to use AI as a customer-facing solution, hesitant on its efficacy. IntelePeer handles millions of interactions each year that says otherwise. In this AI Amplified episode, we're joined by IntelePeer's SVP of Solutions Engineering, Mack Greene, and SVP of Channel and Alliances, Aqeel Shahid where we discuss how AI drives an elegant connectivity that delivers a holistic, unified customer experience. A key consideration for our partners, if you're not having AI conversations with your customers, you can be sure they're having them with someone else. Join us as we discuss what every partner should know about AI and how to sell it, the smartest first move a partner can make when it comes to AI, and common mistakes to avoid.