Season 2, Episode 14 - Individual Commitment To A Group Effort
Latitude – Navigating Business Culture
Release Date: 03/12/2025
Season 2, Episode 14 - Individual Commitment To A Group Effort
Latitude – Navigating Business Culture
Looking for an executive summary of what a dozen high-performing leaders think, communicate, and do every day to differentiate their organization from competitors and other employers? If so, then you found it! This special 35-minute episode covers Season 2’s 13 unique episodes and five major themes that ran throughout it including: The power of purpose (why does your organization exist?) Tapping into the voice of employees (VOE) for continuous improvement Modeling what you want more of Serving...
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Season 2, Episode 13 - Don’t Walk By
Latitude – Navigating Business Culture
How could stopping this time, instead of walking by, change a perspective, level of trust, a relationship, a challenging situation? Could something so simple help reinforce that a person and/or situation really matters? Join us as we discuss with Josiah Haken and his experiences of leading an organization that serves 50,000 ‘neighbors without doors’ (people experiencing homelessness). Josiah shares many practical solutions that apply to any size organization, whether it is public, private, for-profit, or...
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Season 2, Episode 12 - Don’t Fear The Difficult Conversations
Latitude – Navigating Business Culture
One of the costliest barriers to organizational performance is unresolved crucial conversations. Research has found nearly 70% of employees are avoiding difficult conversations with their boss, colleagues, or direct reports. Workplace health is suffering - trust eroding – and organizations underperforming. Join us as we discuss with Joe Buchanan his experiences of taking over a 30+ year old organization that was acquired just before the pandemic hit. Joe shares many practical solutions including: Constantly staying...
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Season 2, Episode 11 - A Winning Combination: Transformational Leadership + Culture
Latitude – Navigating Business Culture
According to Fortune magazine, “business leaders believe the importance of a company’s culture has increased in the current business climate”. In order to maximize the human potential (skills, knowledge, abilities) within any organization, both culture and leadership style must be proactively managed. Join us as we discuss with Tessa Dent her global experiences and how an organization’s culture (the accepted or perceived way we do things here and why) and leadership impacts: Strategy execution Sustainability Managing change...
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Season 2, Episode 10 - Pay Attention To What You Are Paying Attention To
Latitude – Navigating Business Culture
We choose what we pay attention to. Choose wisely because in an organization what leaders pay attention to and measure will fix firmly and deeply the way employees think, feel and act. It will drive organizational culture and ultimately performance. Join us as we discuss with Florian Kluge his vast experiences as a Financial Officer for two German companies operating in the U.S. Topics discussed include: The power of purpose Underestimating the importance of identifying key criteria to achieve results Making effective decisions Leading when things are going well – not...
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Season 2, Episode 9 - All Roads Worth Taking Lead Uphill
Latitude – Navigating Business Culture
An entrepreneur sees what some would call ‘impossible’ as ‘possible.’ They make a choice to go and get it! No obstacle is too big. Join us as we discuss with Abby Reel her amazing start-up and success with a dinner theatre and events center. Topics discussed include: Creating a new business model compared to adopting former owners Considering it a privilege to serve customers, not a burden Establishing hiring criteria that protect your culture Modeling, coaching, and teaching what you expect from others Whiteboard Notes: Reflection Questions: Do you...
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Season 2, Episode 8 - Over $3.7 Trillion LOST Annually Across the Globe
Latitude – Navigating Business Culture
Poor customer service (CS) costs over $3.7 trillion dollars annually across the globe – up 20% from the year before. Rod and Brian discuss a variety of topics, using research and real-life examples, including: How critical it is to treat CS from the inside/out – practicing internally with each other the behaviors expected externally with customers/clients. Importance of ‘convenience’ to the customer and determining specifics through ongoing gathering of the voice of the customer (VOC) Truly empowering CS reps to make decisions while minimizing ‘asking for permission’ Avoiding...
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Season 2, Episode 7 - Stay the Course
Latitude – Navigating Business Culture
Discover how the global pandemic accelerated digital adoption and reduced some resistance to change in a major healthcare organization. Jennifer Junis, Senior VP of OSF OnCall, will share many valuable lessons learned including the importance of: Clarity, through the use of Guiding Principles, to drive consistent, aligned decision-making. Evidence-based Management instead of fads or opinions. Realistic expectations when developing a high-performance culture. Whiteboard Notes: Reflection Questions: What do employees in your organization use...
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Season 2, Episode 6 - Dream Big Enough
Latitude – Navigating Business Culture
This episode features a conversation with the founder and owner of Russell Cycling and Fitness – a 45+-year-old small business that has been named several times as a Top 100 Best Bicycle Retailer in the United States. Joe Russell will share many valuable lessons learned, including the importance of: Recruiting for cultural fit. Teaching inspiration and pride. Doing common things uncommonly well in customer service. Whiteboard Notes: Reflection Questions: How many of your employees truly ‘hate’ their jobs? It’s just a paycheck. What can you...
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Season 2, Episode 5 - Challenge Then Champion
Latitude – Navigating Business Culture
This episode features a conversation with a President of Client Services responsible for six geographic regions, 260+ clients, and 7000 employees. Among the many ‘nuggets’ you will hear how they: Recalibrate constantly to meet changing clients’ needs Work to create a ‘safe’ culture so tough questions can be asked and answered Make sure the right voice/perspective/people at the table to make the best decision Whiteboard Notes: Reflection Questions: How well does your leadership team create strong Vision, Execution, and...
info_outlineLooking for an executive summary of what a dozen high-performing leaders think, communicate, and do every day to differentiate their organization from competitors and other employers? If so, then you found it! This special 35-minute episode covers Season 2’s 13 unique episodes and five major themes that ran throughout it including:
- The power of purpose (why does your organization exist?)
- Tapping into the voice of employees (VOE) for continuous improvement
- Modeling what you want more of
- Serving customers with more than transactional activities
- Setting your organization up for greatness through simple behaviors
Whiteboard Notes:
Reflection Questions:
- Does your organization’s ultimate purpose differentiate it as a provider? Employer of choice? How do you know?
- Do employees have the ability to respectfully express ideas, concerns, and perspectives without fear of consequences? How do you know? What are your recent trends?
- Where is status quo bias limiting individual and organizational performance?
- What transactional exchanges with customers are building relationships? Breaking relationships?
- Are organizational culture, values-based behavior, and employee engagement considered and treated more as an expense or investment in your organization? A need to do or nice to do?
Scan this QR code and see a complete listing of all 45 episodes of Latitude: Navigating Business Culture.
