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Episode 1: Setting High Standards and Strengthening Our Customer Relationships, with Andrea Gornick

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Release Date: 08/16/2018

Episode 6: Developing Business Friendships, with Dan Morgan show art Episode 6: Developing Business Friendships, with Dan Morgan

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Dan has over 15 years’ experience with a diverse background working in the military, wireless, printers & I.T. During these years, Dan acquired a broad range of technical and sales skills that enables him to lead our sales team in presenting cutting edge technology solutions to our valued clients.

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Jonah Garcia is an MPS technician in Columbus, Ohio and has been with the imageOne for 3 years. Prior to imageOne, Jonah has spent over 2 years as a Production Operator and then 9 years as a Lead Production Coordinator for FedEx Office.

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Karla Stickney is a member of the Customer Care Team at imageOne and has been with the company for almost 15 years. Karla grew up in Lathrup Village, Michigan and moved to Chicago shortly after graduating high school. In Chicago, she worked for an x-ray manufacturer for just over five years where she was a part of the Customer Care Team.

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Dawn Potter is the HR Generalist for imageOne and has been with the company for over seven years. She graduated in 2008 with a degree in Marketing from Western Michigan University and joined the imageOne team shortly thereafter. She currently lives in Fort Mill, South Carolina with her husband, Ryan.

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Nick Hienton is the Director of Remote Services for imageOne and has been with the company for seven years. He graduated with a degree in Political Science from the University of Akron in 2007 and joined the imageOne team shortly after. He is 33 years old and lives in Broadview Heights, Ohio with his wife, Amanda, his son, Logan and daughter, Riley.

info_outline Episode 1: Setting High Standards and Strengthening Our Customer Relationships, with Andrea Gornick show art Episode 1: Setting High Standards and Strengthening Our Customer Relationships, with Andrea Gornick

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Andrea Gornick is a Managed Print Specialist at imageOne. At imageOne, their passion is document lifecycle management: managed print services, document process automation, and document security. Since 1991, they've been helping businesses streamline and manage their internal printer fleet and transform manual paper-based processes into secure digital workflows.

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Andrea Gornick is a Managed Print Specialist at imageOne. At imageOne, their passion is document lifecycle management: managed print services, document process automation, and document security. Since 1991, they've been helping businesses streamline and manage their internal printer fleet and transform manual paper-based processes into secure digital workflows. Their services benefit the entire organization – from budget-focused CIOs, to the IT team, to the end-user. To put it simply: they help companies save time and money.

What you’ll learn about in this episode:

  • The importance of setting aside a little time each morning before jumping on email and any social media to ponder the things that should be accomplished that day, get into a good rhythm, and prepare ourselves to make a difference in the lives of others
  • How participating in sports and other social activities helps foster a team building spirit as we seek to achieve common goals with our colleagues at work and strengthen networking opportunities
  • Why successful people focus on things they are good at, highlight them, and use them as a foundation to enhance success in other areas of life
  • How taking pride in watching a firm grow over a period of time is both personally and professionally reassuring
  • The importance of remembering our faith and abilities during moments when we may fear what is on the landscape, such as signs that a firm may experience a difficult period or some other uncertainty
  • The reasons leaders set high standards, deliver on the expectations of their customers, and make impactful changes to accomplish the firm's goals
  • The value of seeking quality work-life balance, pursuing opportunities that provide an unlimited potential to grow, and never getting comfortable sitting still in a single, stagnant place - even if a person stays at the same company and in a position with the same assigned duties
  • How focusing on loyalty to customers, building long-term relationships with them, and working hard to keep them loyal to the organization is a rewarding experience for all parties involved
  • The significance for those who work in marketing and sales to become skillful relationship builders above and beyond their talents as salespersons
  • The significance of nurturing and sustaining our partnerships in the larger community 

Ways to contact Andrea: