Shorts: 4 Words to Avoid Using with Patients

The words you use with patients can be important. Alan discusses a few that he's found to be less than helpful over the years that he tries to avoid using with patients. The four words he discusses:

• Small (in terms of dental disease)
• Dental "Insurance"
• Expensive
• Painful

Do you have any words you try and avoid during patient communication?

Some links from the show:

• The Voices of Dentistry (use code VeryDental)
• The Very Dental Facebook group

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