Very Dental: Dr. Gary DeWood on Believing It's Possible

"Why can't I talk to my patients like Gary does?"

-me, quite often

Alan is joined by Dr. Gary DeWood for another really good conversation about communication, among other things. Some of the topics they covered:

• Staying in the question until the questions are coming from the patient 
• How the dental model is wrong
• People figure out a way to do the things that they have value for
• Assume that the patient thinks that they're healthy until you understand that they don't
• How aligners have made people value the position of their teeth
• Ask questions and then be quiet
• Why the hygiene op is the worst place to talk about dental health
• Having the hygienist "refer" the patient to the doctor
• Lawn mowers and believing it's possible
• The mindset change of financing/making payments
• Patients need to know that you'll make it financially possible
• "We're going to do whatever we can to make it possible"
• In office financing vs. outside payment plans...what's the limit that doc can be the bank?
• Gary on the "dead zone" in your practice
• "You know who will pay you." The information that the dentist has that the bank doesn't! (It's a superpower!)
• "The gift of a dental benefit plan..."
• Getting access to Gary (and Amy) through Spear Practice Solutions
• If you value the team, let them do this!
• Gary on job descriptions
• Consulting vs. coaching
• Whose heel marks are in your parking lot? Yours or your team's?
• Give the patients a chance to say "yes" to your best treatment

Links from the show:

• Spear Practice Solutions

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