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Very Dental: Does Your Patient Experience Suck? with Dr. Paul Etchison

The Very Dental Podcast Network

Release Date: 11/03/2023

AME: On Time Travel and Political Polling show art AME: On Time Travel and Political Polling

The Very Dental Podcast Network

Alan navigates the post-election landscape, reflecting on the inaccuracy of political polling and how the personal practice of writing emails to his future self has made this whole election season more interesting.  Join the  using the password "Timmerman," Hornbrook" or "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in...

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Group Function: Introducing BufferPro with Julie Charlestein and Paul Mondock show art Group Function: Introducing BufferPro with Julie Charlestein and Paul Mondock

The Very Dental Podcast Network

In this interesting episode of the Group Function Podcast, Dr. Mead hosts two guests from the dental industry. Julie Charlestein (CEO of Premier Dental) and Paul Mondock (president of Septodont Americas) join Alan to discuss the collaboration between their companies that led to the development of BufferPro—an innovative new buffering delivery system for dental anesthesia.   The conversation covers the benefits of buffering anesthesia, such as reduced patient discomfort, faster onset, and more profound anesthesia. The new BufferPro product promises simplicity and efficacy, featuring...

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Very Clinical: Introducing the Primescan 2 with Dr. Meena Barsoum show art Very Clinical: Introducing the Primescan 2 with Dr. Meena Barsoum

The Very Dental Podcast Network

In this episode of the Very Clinical Podcast, hosts Zach Meiners and Dr. Kevin "Hair" Fryer dive into the world of digital dentistry with special guest Dr. Meena Barsoum.   The conversation features a detailed overview of the newly introduced PrimeScan 2! They highlight its wireless, cloud-based capabilities that facilitate efficient scanning without being tethered to local hardware. Meena shares his experience implementing the PrimeScan 2 in his practice, demonstrating the benefits of digital patient records for diagnostics and communication. The trio also discusses favorite movie...

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Very Dental: The Era of Smart Curing Lights is Here with Kevin Walburg show art Very Dental: The Era of Smart Curing Lights is Here with Kevin Walburg

The Very Dental Podcast Network

In this special Michigan-centric episode of the Very Dental Podcast, Alan is joined by Kevin Walberg from Garrison Dental Solutions. They discuss the launch of Garrison Dental's groundbreaking new product—a curing light named ‘Loop’. Kevin reveals the technology and development behind this curing light, which includes features like self-calibration and real-time adjustment based on distance from the tooth. The Loop ensures consistent power output and improves curing accuracy, addressing common issues dentists face with traditional curing lights. The episode also touches on the...

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Very Dental: How to Talk to Your Lab with Dr. David Hornbrook show art Very Dental: How to Talk to Your Lab with Dr. David Hornbrook

The Very Dental Podcast Network

Dr. David Hornbrook joins Alan in this throwback episode to talk about lab communication and digital workflow. David is convinced that the key to becoming a better dentist is communicating and having a good relationship with your dental lab.  David is REALLY glad to be back to in person teaching! David explains how he became such a lab and materials focused clinician "Knowing exactly what they're doing in the lab has made me a better dentist." Do you invite your lab to ask for more information and critique your work? Digital workflow isn't an invitation to be sloppy. PVS is way better...

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Very Clinical: Dr. Tarun Agarwal Changed His MInd About Retirement Savings show art Very Clinical: Dr. Tarun Agarwal Changed His MInd About Retirement Savings

The Very Dental Podcast Network

Zach and Kevin are once again joined by Dr. Tarun Agarwal and Dr. Alan Mead to talk about things we've changed our minds about. Tarun brings another surprise to the guys when he talks about how he's changed his mind about retirement savings!  Some links from the show: Join the  using the password "Timmerman," Hornbrook," McWethy," "Papa Randy" or "Lipscomb." The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you...

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Very Dental Student: The Snowball Effect show art Very Dental Student: The Snowball Effect

The Very Dental Podcast Network

Mohamed is joined by Alan Mead to talk about how the choices you make in the very beginning of your career have a very heavy influence on the rest of your career.  Join the  using the password "Timmerman," Hornbrook" or "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in between and the best prices you’ll find anywhere! If...

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Very Dental: The Lie That We Need with Dr. Dawn Grimes show art Very Dental: The Lie That We Need with Dr. Dawn Grimes

The Very Dental Podcast Network

Al is joined once again by Dr. Dawn Grimes. She was on a couple months ago and we didn't get to some of the stuff that Al wanted to talk about...so we're here for round 2! One of these things is the lie that we tell ourselves about time. See if this one seems familiar to you: "Once x is done, I will have more time for y." And no matter what, once you free up some time, other things will grow to fill that time. Some of what we discussed: Evaluating wasted/sunk time Why the Matrix movies are not action movies at all  "There are days that I just want the steak." We don't want reality and...

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Very Clinical: Dr. Tarun Agarwal Thinks You Should Be The Bank show art Very Clinical: Dr. Tarun Agarwal Thinks You Should Be The Bank

The Very Dental Podcast Network

Kevin and Zach are joined by Dr. Tarun Agarwal and Al to talk about what he's changed his mind about in businss. Tarun offers the idea that you should self finance your patient...you should be the bank. This goes against A LOT of advice you'll hear in other places. It's a great conversation from an interesting guy! Some links from the show: Join the  using the password "Timmerman," Hornbrook," McWethy," "Papa Randy" or "Lipscomb." The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little...

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AME: If You Can't Quit, Curate show art AME: If You Can't Quit, Curate

The Very Dental Podcast Network

Social media is a blessing and a curse. Yes, it's self administered poison and yes, it can be bad for your mental health. So...you should quit. Or never start. But...if you choose to use it, you should curate what you see. Al gives some tips on this. Al's Doomscrolling Playlist Join the  using the password "Timmerman," Hornbrook" or "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has...

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More Episodes

Dr. Paul Etchison has recently been evaluating what it feels like to be a patient in his office. He takes the patient experience pretty seriously, but since dentistry really sets the bar low (and medicine sets it even lower), he's on a mission to make it amazing! He's got some thoughts:

  • Reviews: good, bad and ugly
  • Is the bar set low? (yes, yes it is)
  • Paul was an advertising major...priming
  • TVs on the ceiling
  • Touch points and team perspective
  • Poo pouri and Paul
  • Operatory set ups and consistency
  • Complimenting the team during hand offs
  • How often is the dentist in their own chair?
  • No one is talking about your bond strength!
  • Ask your assistant to do an impression of you
  • Role paying sucks, but it's really helpful
  • Running in to patients out of the office
  • The "automatic introduction" trick with your spouse
  • Buy Paul's second book and review it
  • Dancing at hands on implant courses

Some links from the show:

Join the Very Dental Facebook group using the password "Timmerman," Hornbrook" or "McWethy," "Papa Randy" or "Lipscomb!"

The Very Dental Podcast network is and will remain free to download. If you’d like to support the shows you love at Very Dental then show a little love to the people that support us!

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The Wonderist Agency is basically a one stop shop for marketing your practice and your brand. From logo redesign to a full service marketing plan, the folks at Wonderist have you covered! Go check them out at verydentalpodcast.com/wonderist!

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Enova Illumination makes the very best in loupes and headlights, including their new ergonomic angled prism loupes! They also distribute loupe mounted cameras and even the amazing line of Zumax microscopes! If you want to help out the podcast while upping your magnification and headlight game, you need to head over to verydentalpodcast.com/enova to see their whole line of products!

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CAD-Ray offers the best service on a wide variety of digital scanners, printers, mills and even  their very own browser based design software, Clinux! CAD-Ray has been a huge supporter of the Very Dental Podcast Network and I can tell you that you’ll get no better service on everything digital dentistry than the folks from CAD-Ray. Go check them out at verydentalpodcast.com/CADRay!