Learning New Ways to Talk with Patients from Dr. Bao Tran Nguyen
Release Date: 01/12/2022
How to Do a Beautiful Class Four in the Same Time as a Regular Filling with Dr. Susan McMahon
Dental Slang
What if you could do a beautiful class four in the same 30 minutes you’d spend on a regular filling? In this episode, Dr. Reza Ardalan sits down with Dr. Susan McMahon, an AACD-accredited restorative dentist out of Pittsburgh and one of the most recognized clinicians in the country. Susan is the founder of Smiles in the City, a fee-for-service restorative practice she built from the ground up after starting her career in a drill-fill-and-bill amalgam office. The conversation takes a personal turn early when Susan tells the story of the $100,000 laser whitening system she signed up for...
info_outline
Whole-Body Health with Dr. Hugh Coyne
Dental Slang
In this conversation, Dr. Reza Ardalan sits down with Dr. Hugh Coyne, a London-based family medicine practitioner and the son of a pediatric dentist, who built Coyne Medical with his wife and clinical partner Dr. Lucy Coyne specifically to practice the kind of preventive medicine the NHS 10-minute appointment window does not allow. His training at Imperial College London and postgraduate work in obstetrics and gynecology, pediatric health, and sports medicine give him a panoramic view of the screening opportunities most dentists are sitting on without realizing it. Dr. Coyne walks through the...
info_outline
Pain-Free Dentistry, On Purpose: Dr. Mark Skimming on the 80% of Dentistry That Isn't Clinical
Dental Slang
In this episode, Dr. Reza Ardalan sits down with Dr. Mark Skimming, the Glasgow-based founder of Pain-Free Dentistry Group and the name that comes up more than any other when other guests on the show are asked about mentoring, coaching, or the business side of dentistry. Dr. Skimming has built a 14-practice independent group across Scotland, fully self-funded, with no bank loans and no private equity, on the back of a systems-first philosophy he learned the hard way. Most conversations about practice growth focus on the clinical or the financial. This one focuses on the operational glue that...
info_outline
When Dentistry Becomes Diagnosis with Dr. Ratna Indah on Systems, Science, and the Bigger Health Picture
Dental Slang
In this episode of the Dental Slang Podcast, Dr. Ratna Indah shares how her background in journalism and a deeply personal family health journey shaped her approach to wellness dentistry. She explores the growing body of science behind the mouth–body connection and explains how oral health can reveal early signs of systemic disease, inflammation, and long‑term health risk. Dr. Indah also discusses what it truly takes to build a wellness‑focused dental practice—from salivary diagnostics and laser therapy to patient education, systems, and team protocols. She breaks down the realities of...
info_outline
Know Your Numbers with Wyatt Ferber: Bottom Line Business Planning
Dental Slang
In this episode of the Dental Slang podcast, Wyatt Ferber breaks down the financial framework behind a profitable, efficient dental practice. He explains the key metrics every practice owner must understand including gross profit, associate costs, lab expenses, contribution and net profit. With a clear view of the numbers, dentists can make smarter decisions, reduce waste and protect cash flow while maintaining high clinical standards. Wyatt also explores the strategic side of practice growth. From evaluating when to bring on an associate to aligning business decisions with personal...
info_outline
Performance Dentistry: Airway, Sleep, and the NFL with Dr. Chad Kasperowski
Dental Slang
In this episode of the Dental Slang Podcast, Dr. Reza Ardalan sits down with Dr. Chad Kasperowski, a clinician whose career spans surgery, implants, airway, wellness dentistry, and digital workflows. He also serves as the team dentist for the Washington Commanders. Dr. Kasperowski shares how his early experiences shaped a philosophy rooted in whole‑body wellness, advanced diagnostics, and truly listening to patients. He breaks down why airway issues are hiding in plain sight, how oral inflammation affects systemic health and athletic recovery, and what he’s learned from treating some of...
info_outline
A Biological Approach to Endodontics with Dr. Vi Ho
Dental Slang
In this episode, I sit down with Dr. Vi Ho, a certified biological endodontist, to explore a completely different approach to patient care—one that connects oral health to overall wellness. From advanced laser techniques to biocompatible materials, Dr. Ho is redefining what it means to be an endodontist in today’s wellness-focused practice. Here’s what you’ll learn when you listen: Discover the Mouth-Body Connection: Dr. Ho explains how oral health impacts overall wellness and why she integrates functional nutrition into her endodontic practice. Inside What it Means to be a...
info_outline
Growing with Heart: How Dr. JP Bastien Built a Thriving Dental Practice
Dental Slang
In this episode, Dr. Richard (JP) Bastien shares how he grew his practice from early-stage ownership into a thriving multi-doctor model by leading with empathy, recruiting intentionally and embracing technology without losing sight of core values. He reflects on the realities of hiring, leadership development, operational efficiency and the role of AI in modern dentistry, offering practical insights for dentists navigating growth while protecting culture and quality of care. Key Takeaways Recruitment and culture: Learn how to attract and retain clinicians who fit your practice values and...
info_outline
From One Office to Twelve: Scaling Your Dental Practice with Dr. Pete McClellan
Dental Slang
Get an inside look at how Dr. Pete McClellan built a thriving multi-location practice without losing sight of relationships, communication and clinical clarity. In this episode, he shares the systems, lessons and leadership principles that helped him scale sustainably, support mid-career dentists, and create practices where doctors can thrive without burning out. In This Episode You Will Learn Strategies for identifying the right team members as you scale from one office to multiple locations. Common mistakes dentists make when expanding their practice and how to avoid them. How to delegate...
info_outline
Rethinking Perio Care: Innovation & Collaboration with Dr. John Bruce
Dental Slang
In this episode of the Dental Slang Podcast, Dr. John Bruce shares his approach to modern periodontal care, combining advanced diagnostics, interdisciplinary collaboration, and mentorship to elevate patient outcomes. From incorporating blood and bacterial testing to uncover hidden health connections, to collaborating with orthodontists, oral surgeons, and study club peers, Dr. Bruce offers a fresh perspective on comprehensive dental care. He also highlights the transformative impact of mentorship with nationally recognized periodontist Dr. David Mugford, detailing how learning from...
info_outlineSales can be a dirty word in dentistry, but it doesn’t have to be. Dr. Bao-Tran Nguyen, co-founder of Fast Growth Practice, tells us about her approach to marketing that will actually get you excited about…shh… sales.
Remember, we’re not selling something people don’t need. Therefore, your sales strategy shouldn’t be selling certain types of treatments. Instead, the strategy you should focus on is how you communicate with patients. Dr. Nguyen offers advice on the right power questions to ask that lead patients to the point where they take ownership and say exactly what they need so you can help them with a solution. After all, when you truly believe in your solutions then selling is serving!
Too often, too many dentists are on autopilot. We’re all very good at diagnosing, but we aren’t always so good at communicating these diagnoses and treatment plans to our patients. Unfortunately, communication isn’t something they teach in dental school. That’s where Dr. Nguyen comes in. Of course, dentists must be willing to change themselves, but it’s never too late to learn something new, especially when it comes to marketing.
It takes a certain kind of personality to seek out new opportunities and embrace change, but it gets so much easier once you take that first step. Listen now for advice on setting conversation agendas with patients and the secret formula for the $100,000 day.
If you would like to get in touch with Dr. Nguyen, send an email to drbaotran@fastgrowthpractice.com or a direct message on Instagram @drbaotran.
In This Episode You Will Learn
- About Dr. Nguyen’s amazing journey and how it has shaped her future 3:13
- How to take advantage of new opportunities 7:40
- The most common routines dentists fall into 16:16
- The types of marketing Dr. Nguyen uses most 25:23
- What Dr. Nguyen’s ideal coaching client looks like 31:12
Some Questions We Ask
- How did the business side of dentistry bring Drs. Nguyen and Jeal together? 1:11
- What inspired Dr. Nguyen to start Fast Growth Practice and design The $100,000 Day formula? 18:08
- What kind of niche marketing and growth strategies make Fast Growth Practice stand out from the rest? 27:22
- What kind of slang does Dr. Nguyen use with clients? 36:46