Design and Complex Systems in Healthcare + Design and Management with Kipum Lee — DT101 E119
Release Date: 08/29/2023
Leadership & Strategy + Fighter Pilots + Design Education with Jason "TOGA" Trew — DT101 E145
Design Thinking 101
When I first connected with Jason Trew (callsign: TOGA), I knew this conversation would challenge some assumptions about where design thinking belongs. Jason is an Air Force fighter pilot and strategy leader turned professor. What emerged from our conversation wasn't just another story about design thinking adoption, but a deeper exploration of what he sees happening when we distinguish between capital-D Design Thinking and lowercase-d design thinking, and why that distinction matters for everyone trying to create meaningful change. Jason's journey from F-15 pilot to design educator reveals...
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Operational Excellence in Design + Leadership + Design Ops with Jon Fukuda — DT101 E144
Design Thinking 101
Jon said that when he first discovered the design operations community at the 2019 Design Ops Summit in Brooklyn, it felt like coming home. Here was this entire tribe of people who cared about the same things he’d been passionate about for years—creating systems that help designers do their best work. In this episode, I'm talking with Jon Fukuda, co-founder of Limina.co, about how design operations has evolved from an unnamed set of practices into a vital discipline that drives organizational excellence. As organizations continue to face economic pressures, the conversation around design...
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Building Sustainable Design Research Systems with Sam Zucker — DT101 E143
Design Thinking 101
The tension between doing good research and delivering on tight timelines is something I've experienced throughout my career in design and innovation. This conversation with Sam Zucker unpacks powerful approaches to making research more sustainable and equitable while building systems that support continuous learning and engagement. What particularly struck me was Sam's practical framework for embedding research into organizational workflows. Her approach transforms research from a periodic, resource-intensive effort into an ongoing capability that shapes decision-making and product...
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Architecture + Decision Design + Learning Spaces + Strategy with Adam Griff — DT101 E142
Design Thinking 101
In this episode, I explore how architectural thinking enhances strategic decision-making with Adam Griff. Our conversation reveals how his architectural background shapes his approach to helping higher education institutions navigate complex decisions and create flexible space solutions. We dig into the challenges of designing spaces that can adapt to unknown futures and discuss how universities can better integrate with their communities. I particularly love how Adam frames flexibility in building design as creating platforms for future adaptations rather than just multi-purpose spaces....
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Joy, Transformation, and Design as Creative Liberation with Sahibzada Mayed — DT101 E141
Design Thinking 101
Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji, that focuses on gender justice and decolonization in fashion. Today, we talk about decolonizing design and creative liberation. Listen to learn about: >> The impact of colonialism and power...
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Healthcare Design: Evidence-based, Business Fluent, and Change Prepared with Matt Van Der Tuyn — DT101 E140
Design Thinking 101
Matthew Van Der Tuyn is a designer and healthcare innovation strategist. Matt is the Senior Director of Design and Strategy at the Center for Health Care Transformation and Innovation at Penn Medicine. The mission at the Center is to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Matt has had the unique opportunity to help build the Center’s design, discipline, and elevate design thinking as a key tool in Penn Medicine's organizational toolbox. Matt's design process balances...
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Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139
Design Thinking 101
Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about...
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Organizational Design + Strategy + Change with Stephanie Gioia — DT101 E138
Design Thinking 101
Stephanie Gioia is a founder at Future Work Design with a focus on strategic planning and organizational innovation. She also serves as the director of the Either/Org project and teaches human-centered design for organizational innovation at the University of Oregon's Executive MBA program. She’s taught at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of deckaholic.com, the world's largest library of card decks for problem solving and creativity. We talk about organizational design and strategy, and helping organizations navigate...
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Designing Your Career + UX for Small Business with Sarah Doody — DT101 E137
Design Thinking 101
Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling, Citi Bike, We Work, Domino Magazine, Tictail, the Muse, Dow Jones and more. She speaks at conferences and teaches workshops worldwide. Today, we talk about designing your career and user experience...
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Design Ethics with George Aye — DT101 E136
Design Thinking 101
This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full Professor at The School of the Art Institute of Chicago. Today, we are talking live about ethics in design in the design industry. Listen to learn about: >> What is ethical design?...
info_outlineKip Lee is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, Kip serves on the editorial board of Design Issues, a design and innovation journal published by MIT Press. He also serves on several nonprofit boards. We talk about systems and design in healthcare.
Listen to learn about:
>> Complex systems
>> Design in healthcare
>> What is the role of management?
>> The COVID-19 pandemic’s effect on healthcare innovation
>> The interplay between design and management
Our Guest
Kipum (Kip) Lee, PhD is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, he serves as an editor of Design Issues, the premier journal on design history, theory, criticism, and practice published by MIT Press, and on several non-profit boards. In addition to playing with his two kids, Kip loves used hardcover books, freshly ground coffee, low-humidity weather, and a good conversation.
Show Highlights
[01:26] Kip’s journey into design began with a love of drawing and visualization at a very early age.
[02:36] Experiencing the New Jersey Governor’s School of the Arts during high school.
[04:11] Kip talks about cultural expectations and how that affected his choices as he entered university.
[05:09] Why Kip chose bioengineering as an undergrad.
[06:20] A brief time in architecture as a graduate student.
[07:47] Carnegie Mellon’s interaction design program.
[08:27] Kip’s revelation while attending the U.S.’s first ever service design conference.
[09:40] The course that made Kip fall in love with learning again.
[10:41] How Kip’s studies in architecture and bioengineering have come full circle in his current work in healthcare.
[13:51] Designing in complex systems.
[14:00] Kip uses the military and warfare as another example of a complex system.
[15:38] Looking at healthcare as a complex system.
[16:54] Kip offers a pre-pandemic example of the challenges that arose in implementing a new technology.
[18:26] Difficulties that can arise with terminology and in how language is used.
[19:21] Vaccine hesitancy vs. vaccine readiness.
[21:48] Complex systems are multidimensional, and aesthetics is often just as important as the technical.
[23:02] Kip offers an example using PPE/masks during the pandemic to show why aesthetics matters.
[26:06] The complexities involved in shaping and influencing people’s behaviors and choices
[31:16] Dawan brings up the idea of shifting management more into performance facilitation rather than control.
[32:43] A Miro Moment.
[34:01] Kip likes Henry Mintzberg’s idea of management as “controlled chaos,” maintaining the balance between exploration, freedom, and a sense of order.
[35:43] The need for c-suite execs to stay grounded in the actual front line work of the organization.
[36:46] Designers as rebels.
[37:05] Kip talks about parallel developments in both design and management.
[38:43] What can designers learn from management?
[41:33] How the pandemic helped healthcare innovation.
[42:55] Good designers and good managers both work to create the environment where healthy and exciting interactions and projects can take place.
[44:46] Service design’s uniqueness as a discipline.
[47:09] The desire to serve is an essential aspect of what it means to be a designer.
[47:39] Bruno Latour’s benefits of design.
[49:03] Many things that are aspects of design are also aspects of management.
[51:10] Designers and managers are often doing the same work.
[51:37] Dawan talks about shifting from “solutions” to “responses.”
[54:28] Systems have histories and memories.
[57:14] Kip offers thoughts and advice for others who want to apply their design skills in the healthcare industry.
[01:04:15] Kip’s last words about the design field as a whole.
Links
Kip on Twitter
Kip on LinkedIn
Kip on Google Scholar
Kip on University Hospitals Ventures
Kip on ResearchGate
TEDx CLE, Master Builders for the 21st Century
Critique of Design Thinking in Organizations: Strongholds and Shortcomings of the Making Paradigm
Hack from Home | Discovering Problems in Our Dwelling Place: A Design Thinking Approach
Architekton
Designing for Value in Specialty Referrals: A New Framework for Eliminating Defects and Wicked Problems, by Patrick Runnels, Heather Wobbe, Kipum Lee, Randy Jernejcic, and Peter Pronovost
Book Recommendations
Team of Teams: New Rules of Engagement for a Complex World, by General Stanley McChrystal, Tantum Collins, David Silverman, and Chris Fussell
The Systems Approach and Its Enemies, by C. West Churchman
The Reflective Practitioner: How Professionals Think In Action, by Donald Schön
A Cautious Prometheus? A Few Steps Toward a Philosophy of Design (with Special Attention to Peter Sloterdijk), keynote lecture from Bruno Latour
Other Design Thinking 101 Episodes You Might Like
Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109
A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45
Service Design in Healthcare Inside Multiple Business Contexts with Jessica Dugan — DT101 E22