Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122
Release Date: 10/10/2023
Leadership & Strategy + Fighter Pilots + Design Education with Jason "TOGA" Trew — DT101 E145
Design Thinking 101
When I first connected with Jason Trew (callsign: TOGA), I knew this conversation would challenge some assumptions about where design thinking belongs. Jason is an Air Force fighter pilot and strategy leader turned professor. What emerged from our conversation wasn't just another story about design thinking adoption, but a deeper exploration of what he sees happening when we distinguish between capital-D Design Thinking and lowercase-d design thinking, and why that distinction matters for everyone trying to create meaningful change. Jason's journey from F-15 pilot to design educator reveals...
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Operational Excellence in Design + Leadership + Design Ops with Jon Fukuda — DT101 E144
Design Thinking 101
Jon said that when he first discovered the design operations community at the 2019 Design Ops Summit in Brooklyn, it felt like coming home. Here was this entire tribe of people who cared about the same things he’d been passionate about for years—creating systems that help designers do their best work. In this episode, I'm talking with Jon Fukuda, co-founder of Limina.co, about how design operations has evolved from an unnamed set of practices into a vital discipline that drives organizational excellence. As organizations continue to face economic pressures, the conversation around design...
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Building Sustainable Design Research Systems with Sam Zucker — DT101 E143
Design Thinking 101
The tension between doing good research and delivering on tight timelines is something I've experienced throughout my career in design and innovation. This conversation with Sam Zucker unpacks powerful approaches to making research more sustainable and equitable while building systems that support continuous learning and engagement. What particularly struck me was Sam's practical framework for embedding research into organizational workflows. Her approach transforms research from a periodic, resource-intensive effort into an ongoing capability that shapes decision-making and product...
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Architecture + Decision Design + Learning Spaces + Strategy with Adam Griff — DT101 E142
Design Thinking 101
In this episode, I explore how architectural thinking enhances strategic decision-making with Adam Griff. Our conversation reveals how his architectural background shapes his approach to helping higher education institutions navigate complex decisions and create flexible space solutions. We dig into the challenges of designing spaces that can adapt to unknown futures and discuss how universities can better integrate with their communities. I particularly love how Adam frames flexibility in building design as creating platforms for future adaptations rather than just multi-purpose spaces....
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Joy, Transformation, and Design as Creative Liberation with Sahibzada Mayed — DT101 E141
Design Thinking 101
Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji, that focuses on gender justice and decolonization in fashion. Today, we talk about decolonizing design and creative liberation. Listen to learn about: >> The impact of colonialism and power...
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Healthcare Design: Evidence-based, Business Fluent, and Change Prepared with Matt Van Der Tuyn — DT101 E140
Design Thinking 101
Matthew Van Der Tuyn is a designer and healthcare innovation strategist. Matt is the Senior Director of Design and Strategy at the Center for Health Care Transformation and Innovation at Penn Medicine. The mission at the Center is to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Matt has had the unique opportunity to help build the Center’s design, discipline, and elevate design thinking as a key tool in Penn Medicine's organizational toolbox. Matt's design process balances...
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Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139
Design Thinking 101
Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about...
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Organizational Design + Strategy + Change with Stephanie Gioia — DT101 E138
Design Thinking 101
Stephanie Gioia is a founder at Future Work Design with a focus on strategic planning and organizational innovation. She also serves as the director of the Either/Org project and teaches human-centered design for organizational innovation at the University of Oregon's Executive MBA program. She’s taught at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of deckaholic.com, the world's largest library of card decks for problem solving and creativity. We talk about organizational design and strategy, and helping organizations navigate...
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Designing Your Career + UX for Small Business with Sarah Doody — DT101 E137
Design Thinking 101
Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling, Citi Bike, We Work, Domino Magazine, Tictail, the Muse, Dow Jones and more. She speaks at conferences and teaches workshops worldwide. Today, we talk about designing your career and user experience...
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Design Ethics with George Aye — DT101 E136
Design Thinking 101
This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full Professor at The School of the Art Institute of Chicago. Today, we are talking live about ethics in design in the design industry. Listen to learn about: >> What is ethical design?...
info_outlineRob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry.
Listen to learn about:
>> The power of design thinking to rethink and reshape healthcare
>> Designing in complex systems
>> The unique challenges of designing within healthcare systems
>> Future Medical Systems’ work
Our Guest
Rob Lister is a designer in health care, creating meaningful experiences in many arenas, including medical device design, care delivery service design, and population health strategy. His experience as a design leader at IDEO and AT&T — and his background as a mechanical engineer — inform a strategic and operationally-focused approach to innovation in health care. He has collaborated with organizations ranging from pharma/tech giants (Eli Lilly and 3M Health Care), care providers (Stanford Health Care and SCAN Health) to early-stage medtech startups (Tusker Medical and Arrinex).
Show Highlights
[02:17] Rob offers appreciation for the DT 101 podcast.
[02:44] Rob’s design Genesis story.
[03:42] Starting as a mechanical engineer.
[04:08] Getting to work at IDEO.
[04:56] Rob’s passion for the healthcare industry.
[05:32] Leading IDEO’s medical products team.
[06:51] Rob’s brief interlude as the Director of Design at AT&T.
[07:01] Co-founding Future Medical Systems.
[07:44] Using design thinking in the healthcare industry.
[09:04] Working with the nurses on medication safety practices at Lucile Packard Hospitals.
[10:36] Medication injury is a massive, systemic issue in healthcare.
[13:40] The role of communication in systems’ breakdowns.
[17:08] The designer’s blessing.
[18:35] The evolution of service design from product design.
[22:24] Design thinking’s effect on risk mitigation design.
[22:50] The importance of co-designing in service design.
[23:43] Prototyping in real time at the point of care.
[24:03] Rob’s three pillars of design thinking.
[24:56] Future Medical Systems’ “micro pilots.”
[25:53] Finding less risky ways of creating change within a system.
[27:24] Rob talks about one of his healthcare dream projects: what happens after discharge when patients go home?
[31:42] A Miro Moment.
[33:00] Dawan asks Rob to talk about some of his other dream projects.
[33:32] How do we find ways of better involving family members in a patient’s care?
[34:32] Creating better frameworks around patient informed consent.
[34:59] Involving nurses more in decision making.
[36:44] Rob offers gratitude for nurses.
[38:05] Where to learn more about Rob and his work, and advice from Rob for those who might want to get into designing for healthcare.
Links
Rob on LinkedIn
Rob on Medium
Future Medical Systems
Book Recommendations
Discovery Design: Design Thinking for Healthcare Improvement, by Future Medical Systems and The Risk Authority
Other Design Thinking 101 Episodes You Might Like
Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109
A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45
Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44