473. Connecting Community, Nature, and Visitors at Cayuga Lake, with Astrid Jirka
Release Date: 04/22/2026
477. Reinventing Rental Logistics and Customer Experience, with Jason Bullock
Destination On The Left
On this episode of Destination on the Left, I talk with Jason Bullock, Founder of Bodhisys and owner of Carolina Rides, about how delivering excellent customer service depends on systems and processes that support the many moving parts of reservations, inventory, and deliveries. He shares why he developed Bodhisys, a reservation management system tailored for the unique needs of rental businesses, optimizing everything from inventory management to delivery efficiency. Listen in as we discuss the importance of streamlined operations in creating exceptional customer experiences and fostering...
info_outline
476. Building Relationships and Long-Term Growth Through Travel Trade, with Rhonda Carges & Jordan Herson
Destination On The Left
On this episode of Destination on the Left, I talk with Rhonda Carges, Executive Vice President at TAP, and Jordan Herson, Travel Trade Account Manager at TAP. Together, they share an inside look at the travel trade segment of the tourism industry and explore how destinations can build meaningful relationships with tour operators, meeting planners, media, and buyers. From trade show strategy and FAM tour planning to stakeholder education and long-term relationship building, Rhonda and Jordan discuss how thoughtful collaboration and integrated planning can help destinations create sustainable...
info_outline
475. Bridging Cultures Through Scuba Diving Trips, with Melanie Marsell & Kathleen Hall
Destination On The Left
On this episode of Destination on the Left, I talk with Kathleen Hall and Melanie Marsell, founders of Dive the Americas and Explore the Americas. Kathleen, who has called Costa Rica home for over a decade, and Melanie, who has roots in both the US and Central America, share the journeys of creating two innovative travel brands: Dive the Americas and Explore the Americas. We discuss how they’re reshaping tourism by supporting local communities, collaborating with other travel professionals, and providing personalized guidance that helps travelers feel confident venturing into unfamiliar...
info_outline
474. The 100th Anniversary of Route 66, with Rhys Martin
Destination On The Left
On this episode of Destination on the Left, I talk with Rhys Martin, President of the Oklahoma Route 66 Association and Preserve Route 66 Manager for the National Trust for Historic Preservation. We explore the fascinating history and ongoing cultural impact of Route 66, and how this 2,448-mile linear village has driven economic growth and inspired travelers around the world for nearly a century. As Route 66 gears up for its Centennial Celebration, Rhys shares behind-the-scenes insights on managing a celebration of this magnitude, the creative events planned along the legendary highway, and...
info_outline
473. Connecting Community, Nature, and Visitors at Cayuga Lake, with Astrid Jirka
Destination On The Left
On this episode of Destination on the Left, I talk with Astrid Jirka, Director of Tourism Initiatives at Discover Cayuga Lake. We discuss the difference between sustainable tourism and ecotourism, and Astrid shares more about the evolution of Discover Cayuga Lake from a community-focused organization into a tourism attraction. We also discuss the importance of being intentional and authentic in your messaging about your sustainable tourism goals and initiatives. What You Will Learn in This Episode: How Astrid’s professional journey, from international travel to study abroad initiatives,...
info_outline
472. Events & Major Milestones as a Catalyst for Future Growth: Community Conversation
Destination On The Left
On this episode of Destination on the Left, I talk with Amir Eylon, CEO of Longwoods International; Debra Ross, author of “The Eclipse Effect” and founder of Kids Out and About; Jean Mackay, Deputy Director of the Erie Canalway National Heritage Corridor; and Jennifer Miller, Domestic Tourism Manager for Visit Detroit. Our discussion is all about how events and major milestones, from sporting events and festivals to milestone anniversaries, can become catalysts for future tourism growth and regional transformation. The panel shares their perspectives on the importance of preparation,...
info_outline
471. Building a Sustainable Future for Mongolian Tourism, with Jalsa Urubshurow
Destination On The Left
On this episode of Destination on the Left, I talk with Jalsa Urubshurow, CEO and Founder of Nomadic Expeditions. Jalsa shares the story of how he co-founded one of Mongolia’s most significant cultural events, the Golden Eagle Festival, held annually in the country’s remote West. Drawing on his background as the child of Mongolian refugees and his decades of experience bridging entrepreneurship and heritage, Jalsa shares firsthand stories about partnering with local communities and creating initiatives that drive economic growth while protecting Mongolia’s unique natural and cultural...
info_outline
470. From Total Eclipse to Community Impact, with Debra Ross
Destination On The Left
On this episode of Destination on the Left, I talk with Debra Ross, author, community engagement advocate, and entrepreneur. We talk about her recent book, The Eclipse Effect: How to Seize Extraordinary Moments to Build Strong Communities, and how it was inspired by planning for the 2024 total solar eclipse. Drawing from her experience planning for the 2024 total solar eclipse and spearheading community engagement initiatives. Debra also shares her practical strategies for turning extraordinary events into lasting networks. What You Will Learn in This Episode: How Debra transitioned from a...
info_outline
469. Empathy and Self-Awareness in Difficult Conversations, with Dayne Whitehurst
Destination On The Left
On this episode of Destination on the Left, I talk with communication and leadership specialist Dayne Whitehurst, and author of “Empathy Impact: The Wild Effects of Kindness in Action”. She explains why communication is central to building collaborations, developing relationships, and driving sales. Dayne also explains how personal triggers can get in the way of our communications and provides strategies for identifying and pushing past those triggers. What You Will Learn in This Episode: How Dayne became an expert in communication and de-escalation How recognizing and addressing...
info_outline
468. Get Going, Get Smart, and Get Good with Content, with Joshua Harrell
Destination On The Left
On this episode of Destination on the Left, Joshua Harrell, Chief Revenue Officer at WorldVia, joins me to discuss the evolution of travel advisors in the United States in a post-pandemic world. Joshua shares his insights on how content creation can help travel advisors build their businesses, and he offers some fantastic practical tips for sharing great content with your audience. What You Will Learn in This Episode: How Joshua transitioned from a background in marketing and entrepreneurship into the travel advisor industry How the travel advisor profession has evolved to provide...
info_outlineOn this episode of Destination on the Left, I talk with Astrid Jirka, Director of Tourism Initiatives at Discover Cayuga Lake. We discuss the difference between sustainable tourism and ecotourism, and Astrid shares more about the evolution of Discover Cayuga Lake from a community-focused organization into a tourism attraction. We also discuss the importance of being intentional and authentic in your messaging about your sustainable tourism goals and initiatives.
What You Will Learn in This Episode:
- How Astrid’s professional journey, from international travel to study abroad initiatives, shaped her passion for sustainable tourism
- What distinguishes ecotourism from broader sustainable tourism practices
- How Discover Cayuga Lake evolved from a community-focused educational organization into an attraction that prioritizes local access and environmental education
- What strategies Astrid and her team use to ensure that tourism revenue directly benefits the local community
- Why being intentional and authentic is essential when communicating sustainable tourism initiatives, and what pitfalls to avoid in messaging
- How Discover Cayuga Lake is planning for a greener future by using electric boats to minimize environmental impact
- The advice Astrid offers to travelers and tourism operators on making conscious, community-focused, and sustainable choices
From the Community Inward
Many tourism attractions begin as external draws, building a product to entice outsiders and then, maybe, finding ways to circle back and benefit locals. Discover Cayuga Lake’s origin story stands this model on its head. As Astrid explains, the nonprofit was founded as more than a cruise operator, it’s a mission-driven initiative to connect residents with the natural wonder of Cayuga Lake and its surroundings.
The organization started with local summer camp programming and environmental education for children, long before tourism was a central focus. This community-first approach shines through ongoing educational initiatives like the Floating Classroom, which brings local schoolchildren onto the lake to experience and understand watershed ecology, often for the first time.
Turning Tourism Dollars Into Community and Conservation Wins
A defining feature of Discover Cayuga Lake’s business model is its use of earned tourism revenue to underwrite community access and environmental education. Tourists pay for enjoyable and informative cruises, then their dollars directly fund opportunities for local kids and support for the broader community.
This integrated revenue model is possible and effective precisely because the organization operates as a nonprofit and is rooted in local partnerships and grant support. “We take that revenue, and we turn it over for community benefits and also to help essentially take care of the natural environment, which is the ultimate goal,” says Astrid.
Authentic Leadership in Destination Stewardship
We also discuss the necessity of authenticity and intentionality, and building programs that genuinely support locals, communicate meaningfully with visitors, and ensure that sustainability isn’t just a surface-level message, but something deeply woven into every aspect of the organization.
Resources:
We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!