003: What an Amazing Hibachi Chef Knows That Could Totally Change Your Practice Number
Release Date: 04/18/2016
011: A Big Reason Most Patients Don't Follow Through with a Comprehensive Treatment Plan and a Few Things You Can Do About It
The Dr FriesWithThat Show
On today’s episode, I discuss reasons some patients may be wary of pursuing further treatment or seeing their treatment plan through. I also outline ways to ensure that they feel comfortable, understand the importance of dental health, and return to the practice regularly. The goal of ensuring return visits is not only to fully serve the patient, but to also ensure the health of your practice. You don’t have to stress about adding new patients to the roster if you ensure existing patients feel compelled to follow through with care. Today’s Topics: Identifying and refining patient goals...
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010: Three Reasons to Make Learning a Core Value in Your Practice
The Dr FriesWithThat Show
Today I discuss why it is so vital to make learning a core value of your practice. In a time when demand for dental services and profits are flat, frustrations run high. As such, it is important to manage personal and team stress. The way to do this is to advance your practice through learning. A practice that is not evolving is one that may ultimately deal with not only a frustrated team, but frustrated patients. Listen in as I talk about how learning and (in due course) change improves the culture of a practice. Today’s Topics: Dealing with change Managing your team’s stress...
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009: The Best Part of the Elephant to Eat First- A Guide to know what to Focus on when you are Overwhelmed by Running your Practice
The Dr FriesWithThat Show
On this brief episode, we delve into which part of the elephant to eat first. Namely, I break down how to tackle the many issues that arise at a practice. When you have a team, patients, and finances to deal with, it’s hard to know where to put your focus. Today, I help you determine which problems to deal with first and how. Today’s Topics: Team issues/drama and how to resolve it Improving patient care Making key management decisions Links and Resources: I would love to hear your feedback on today’s episode. Send me a message at . If you enjoy listening to this show, please leave a ....
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008: Why an Anchor is More Important Than a Drill in Your Practice When it Comes to Health and Profit
The Dr FriesWithThat Show
On today’s episode, I talk about an important aspect of every dental or medical practice: I discuss anchoring. Namely, framing patients’ expectations and understanding various procedures and the costs they may incur. It’s extremely important to communicate clearly with patients and to make sure they understand why they need a certain procedure. If you don’t frame the problem in an effective manner, the patient may only consider the monetary costs and not the cost to their health. Listen in as I explain ways to engage your patients and anchor problems effectively. Today’s Topics: ...
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007: A Better Way to Answer the Question "Why is Dentistry so Expensive"?!
The Dr FriesWithThat Show
On today’s episode I cover a topic that comes up so frequently in the life of a dentist. Namely, I discuss the issue of how to change the perception that dentistry is expensive. Dentistry is commonly perceived as an expensive or unaffordable health care cost (even with the help of insurance). In actuality, it is not preventative dental care that costs the most. Listen as I discuss emergency dental care, tending to your patients’ financial needs, and shattering perceptions. Today’s Topics: The initial sticker shock felt by emergency patients How to manage sticker shock and...
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006: A Patient Refuses to Pay - A Simple Tip to Increase Collections of Your Over 90 Day Accounts
The Dr FriesWithThat Show
On today’s episode, I discuss the often uncomfortable topic of collections. Specifically, I underline ways to stress the importance of your relationship with your patient, while successfully collecting on most, if not all, of your overdue accounts. Creating a successful practice comes with many pitfalls and the last thing you want to do is create a strain on your relationship with patients. Listen in as I emphasize the importance of working with patients to pay off debts and not alienate them in the process. Today’s Topics: Steps for dealing with past due accounts Writing effective 90-day...
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005: One Way to Tell If You Have the Most Welcoming Dental Practice in Your Area
The Dr FriesWithThat Show
On today’s episode, I discuss simple ways to build your business through relationships within your community. More often than not, tips about building your practice involve gimmicky, short-term ideas that ultimately do not bring in the type of business for which one would hope. The best advice I can offer, while simple, is not always obvious. Today’s Topics: How to gauge the perception of your practice Using the delivery person as a resource How to go about building relationships within your community Remember: your goal is to get your patients to health and keep them there. It becomes...
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004: How I Used Dental Insurance Advice to Win Over a Girl Who Was Way Out of My League
The Dr FriesWithThat Show
Most of what you’ll hear nowadays encourages...
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003: What an Amazing Hibachi Chef Knows That Could Totally Change Your Practice Number
The Dr FriesWithThat Show
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How TJ Maxx Nearly Ruined My Practice
The Dr FriesWithThat Show
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info_outlineWelcome to episode three of the Dr. Fries With That show! Today’s edition is about what an amazing Hibachi chef knows about customer service that could totally change your dental practice numbers.
As dentists, we desperately want our patients to understand how incredibly and deeply dedicated we are to the quality of what we do.
However, there are people that have found better ways to connect with their customers and portray this, and I met one on my most recent visit to a Hibachi restaurant with my family.
We chose Hibachi so that our kids could be entertained while we got a chance to get out of the house for a bit. Even if the food wasn’t fantastic, every little part of the experience was amazing to them because they had never seen it before
The chef knows that the people he serves are primarily there for the experience; the food is more of an afterthought or an added bonus.
The reason he was able to deliver so much entertainment while delivering a decent meal, in my mind, is because he’s gotten his routine to be so second nature, that he’s truly doing it naturally and authentically. He doesn’t even have to think about it because he has a well scripted routine of how he’s going to perform.
I feel like this is incredibly similar to the new patient experience in your practice, and today I tell you why. By the end of this episode, you’ll know how to help your patients by not only improving their oral health, but also leading them to be self aware of things that they wouldn’t have thought of before, in turn making them want to be even healthier.
Inconsistency is the last thing you want in your practice. If you lack a streamlined process, you’ll never get to the point where you patients are fully engaging in the experience you're providing. Today I tell you the secret to giving them an experience they’ll be talking about for years
So if you take lessons from a Hibachi chef, you’re going to move more patients to a great initial experience and first impression.
If that new patient experience is well-scripted and consistent, patients will have a great time and tell their friends about it, too. The next patient should have just as good an experience as the last, from the moment they walk in, until the correspondence after the appointment.
And that, ladies and gentlemen, is what leads to long term growth in your dental practice.
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This podcast is sponsored by PracticeWater, providing online training and other products to implement health and profit strategies in your dental practice. Visit PracticeWater to learn more!