Good Comes First - Teaching leaders to make respect as important as results
Driving Results Through Culture
Release Date: 08/03/2021
Culture Leadership Charge, Episode 107, December 2022: Build a Culture of Respect
Driving Results Through Culture
Most business leaders see their job as managing results. Results are important, but they’re only half the leaders’ job. The other half? Managing respect. Our experience and research lead us to this core truth of business leadership: Employes of all generations desire and deserve a work culture where they are respected and validated for their aligned ideas, efforts, and contributions, every day. When employees experience respect and validation, they bring their best. They proactively solve problems, work cooperatively, and wow customers. They feel a part of something positive and powerful -...
info_outline
Culture Leadership Charge, Episode 106 - October 2022
Driving Results Through Culture
We’re not yet over the “Great Resignation.” The indicates that another 4.2 million US workers voluntarily quit in August 2022. LinkedIn’s 2022 found that nearly 25 percent of Gen-Z respondents and Millennials plan to change jobs in the next six months. This study found that Gen-Zs and Millennials deliberately seek careers that offer: Better alignment with their interests and values Opportunities to learn and practice new skills Better compensation and benefits A new industry or job function Opportunities to move up or increase responsibilities If your business...
info_outline
Culture Leadership Charge - BBCtv Interview - September 2022
Driving Results Through Culture
A month ago, the term “quiet quitting” hadn’t made much of a mark. A social media post on the concept went viral – and now everyone is talking about it. I was delighted to join BBC News’ The Context broadcast and speak to host Nuala McGovern about quiet quitting – and how business leaders can address it. This podcast includes the audio from the live broadcast on August 25, 2022. What is quiet quitting? It means employees are no longer going “above and beyond” – they’re doing exactly what their job description says they should do. They’re not taking on extra work;...
info_outline
Culture Leadership Charge, Episode 105, July 2022 - How does your culture rate?
Driving Results Through Culture
Companies around the globe are short-staffed. Leaders have tried to boost hiring through higher wages and even bonuses, but staffing shortages continue. The problem? Many business leaders want to return to the “old normal” but employees and candidates don’t want “old normal.” A new Deloitte study found the top four things Gen-Y and Gen-Z workers want include work/life balance, development opportunities, higher salaries, and a positive culture. Money isn’t their primary driver. What must leaders do? They must build and sustain a work culture where employees of all generations...
info_outline
Culture Leadership Charge, Episode 104 - "No one talks about Bruno."
Driving Results Through Culture
About that title? We’ll get to Bruno in a minute. The foundational principle of our book, Good Comes First, is that today’s leaders must make RESPECT as important as RESULTS, every day. My colleague and co-author, Mark Babbitt, and I were keynoting a conference. In our presentation, we share this fundamental model - the Performance-Values Matrix. Once you formalize performance expectations AND values expectations, players categorize themselves into one of four quadrants. The upper right is where you want all players to operate. You want them to exceed performance expectations while...
info_outline
Culture Leadership Charge - Episode 103: Find Your Culture "Sweet Spot"
Driving Results Through Culture
Most of you know me as a speaker, writer, and consultant. Some of you know that I’m a working musician on the side. I grew up in California in the ’50’s and ’60’s. I watched great artists playing cool guitars - and I fell in love with stringed instruments. I’ve been collecting them since college. To stay healthy, stringed instruments need one thing every minute of every day: proper humidity. These instruments are made of wood - wood that reacts to the environment they’re in. Acoustic instruments have a sweet spot: they are healthiest when they exist in an environment with 45-55%...
info_outline
Culture Leadership Charge - Define & Align to Servant Purpose
Driving Results Through Culture
In our new book, Good Comes First, co-author Mark Babbitt and I propose four culture cornerstones that are the foundation of an uncompromising work culture. These cornerstones help align people and practices to your ideal work culture. Our first cornerstone, “Live Our Servant Purpose,” enables leaders, employees, contractors, and even customers to see that your company serves a purpose other than just making money. What is a “servant purpose”? A servant purpose describes how or what your company does and how it improves the quality of life for employees, customers, and the communities...
info_outline
Culture Leadership Charge - Preconceived Notions May Steer You Wrong
Driving Results Through Culture
Business leaders today have a lot on their minds – and on their plates. They juggle hiring challenges. Mask mandates. Retaining talented players. Vaccine guidelines. Supply chain issues. Generating revenue. All these tasks are demanding, requiring attention and intention every minute. Yes, these are important considerations in today’s business environment. However, they are not the ONLY important considerations. Leaders may have a preconceived notion about these considerations: “This is my sole job: managing results.” When leaders are immersed in tasks like these, they may ignore...
info_outline
Culture Leadership Charge - Learning from a Chiropractor
Driving Results Through Culture
I’m old. Over the years, back and neck pain caused me to hold my neck & shoulders & back very tightly – so moving wouldn’t hurt. Those tight muscles learned to be inflexible and immovable – so I wouldn’t hurt. Muscles are incredibly powerful. If they learn to be inflexible and immovable, they act like bones – firm and solid. That firmness causes muscles to adhere to other muscles (for greater inflexibility) which compresses nerves. The result was a pinched nerve in my neck. Two surgeries in the last two years helped reduce the pain but my hands still didn’t work right. My...
info_outline
Culture Leadership Charge - Leaders, Here's Your 2022 Call to Action
Driving Results Through Culture
I’m reflecting on an anniversary this month. Twenty-eight years ago this month I had a heart attack. It was not how I planned to spend the day. Thanks to exceptional health professionals, dedicated family, and the grace of God, I survived. Like many others who have experienced a significant health issue, my heart attack caused me to reflect on my life. I knew my job at the time was not a great fit for me. I was not using my talents to proactively serve others. So, I left that role and started on the culture educator and consultant path. I am grateful to help leaders build and sustain...
info_outlineToday’s video features Good Comes First book co-authors Mark Babbitt and yours truly discussing what it takes to build and sustain an uncompromising work culture. Here’s an excerpt.
Chris: Once leaders get to a stage where they realize “This is not sustainable. We’re not going to be able to attract the kind of talent we need. We’re not going to be able to manage using, you know, everybody around the conference room table so I can yell at you!” A toxic work culture doesn’t translate to global remote digital nomads, which, which in a lot of cases is what employees are able to do.
We want leaders who understand that it could be better – who understand it could be different – to be able to look at our process. In essence, the process is three pieces. It’s define the culture you want. then align practices, people, behaviors, decisions to that defined uncompromising culture and third, refine it over time.
The idea of, as you say, if leaders promote good comes first, they must make respect as important as results. We have to teach leader how to implement this change.
Mark: The teaching part is what excites me most about working with you on this book. We both take a mentor approach to everything we do in our businesses and in our personal lives.
And it was fun to actually create a model where we could teach people – not talk at them – but work with them to model the behaviors themselves, coach those behaviors, to monitor, measure the behaviors, and mentor people through the change.
Occasionally when you have people that aren’t living up to the new expectations. What can you do?
Too many business books talk at you, not with you. They tell you exactly what to do at what moment, but in a, not in an actionable way. In this book we actually create the steps where if you first model and then you coach, and then you measure, well, now you have something quantifiable to go back to an individual and say, look, your performance is actually really good, but you’re not showing the level of respect that we demand now within our new culture and we’re going to work on that. We’re very happy with this, but we’re going to work with you on this.
And Good Comes First walks a leader through that. So it’s, it’s not a personality thing. It’s not a toxic thing. It’s not even a negative thing. It’s like, “No, you have to be both a high performer and you have to have high values.
And we’re going to measure both. We’re going to monitor both and we’re going to help get you into the, into the higher sector of both of those areas – results and respect. And then you’re a model corporate citizen.”
Good Comes First will be released on September 28, 2021. Learn more and pre-order your copy at GoodComesFirst.com.
This is episode four of our Good Comes First video series, published on http://DrivingResultsThroughCulture.com on August 3, 2021.
You’ll find Good Comes First and Culture Leadership Charge episodes and more on my YouTube, iTunes, and Amazon Podcast channels.
Have you responded to this month’s culture leadership poll? Add your ratings to two questions – it takes less than a minute. Once you vote, click “results” to see the responses from around the globe.
Video production was brilliantly handled by Phelos Productions – Chris Archuleta and David Towers.