Culture Leadership Charge, Episode 107, December 2022: Build a Culture of Respect
Driving Results Through Culture
Release Date: 12/13/2022
Culture Leadership Charge, Episode 107, December 2022: Build a Culture of Respect
Driving Results Through Culture
Most business leaders see their job as managing results. Results are important, but they’re only half the leaders’ job. The other half? Managing respect. Our experience and research lead us to this core truth of business leadership: Employes of all generations desire and deserve a work culture where they are respected and validated for their aligned ideas, efforts, and contributions, every day. When employees experience respect and validation, they bring their best. They proactively solve problems, work cooperatively, and wow customers. They feel a part of something positive and powerful -...
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Culture Leadership Charge, Episode 106 - October 2022
Driving Results Through Culture
We’re not yet over the “Great Resignation.” The indicates that another 4.2 million US workers voluntarily quit in August 2022. LinkedIn’s 2022 found that nearly 25 percent of Gen-Z respondents and Millennials plan to change jobs in the next six months. This study found that Gen-Zs and Millennials deliberately seek careers that offer: Better alignment with their interests and values Opportunities to learn and practice new skills Better compensation and benefits A new industry or job function Opportunities to move up or increase responsibilities If your business...
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Culture Leadership Charge - BBCtv Interview - September 2022
Driving Results Through Culture
A month ago, the term “quiet quitting” hadn’t made much of a mark. A social media post on the concept went viral – and now everyone is talking about it. I was delighted to join BBC News’ The Context broadcast and speak to host Nuala McGovern about quiet quitting – and how business leaders can address it. This podcast includes the audio from the live broadcast on August 25, 2022. What is quiet quitting? It means employees are no longer going “above and beyond” – they’re doing exactly what their job description says they should do. They’re not taking on extra work;...
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Culture Leadership Charge, Episode 105, July 2022 - How does your culture rate?
Driving Results Through Culture
Companies around the globe are short-staffed. Leaders have tried to boost hiring through higher wages and even bonuses, but staffing shortages continue. The problem? Many business leaders want to return to the “old normal” but employees and candidates don’t want “old normal.” A new Deloitte study found the top four things Gen-Y and Gen-Z workers want include work/life balance, development opportunities, higher salaries, and a positive culture. Money isn’t their primary driver. What must leaders do? They must build and sustain a work culture where employees of all generations...
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Culture Leadership Charge, Episode 104 - "No one talks about Bruno."
Driving Results Through Culture
About that title? We’ll get to Bruno in a minute. The foundational principle of our book, Good Comes First, is that today’s leaders must make RESPECT as important as RESULTS, every day. My colleague and co-author, Mark Babbitt, and I were keynoting a conference. In our presentation, we share this fundamental model - the Performance-Values Matrix. Once you formalize performance expectations AND values expectations, players categorize themselves into one of four quadrants. The upper right is where you want all players to operate. You want them to exceed performance expectations while...
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Culture Leadership Charge - Episode 103: Find Your Culture "Sweet Spot"
Driving Results Through Culture
Most of you know me as a speaker, writer, and consultant. Some of you know that I’m a working musician on the side. I grew up in California in the ’50’s and ’60’s. I watched great artists playing cool guitars - and I fell in love with stringed instruments. I’ve been collecting them since college. To stay healthy, stringed instruments need one thing every minute of every day: proper humidity. These instruments are made of wood - wood that reacts to the environment they’re in. Acoustic instruments have a sweet spot: they are healthiest when they exist in an environment with 45-55%...
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Culture Leadership Charge - Define & Align to Servant Purpose
Driving Results Through Culture
In our new book, Good Comes First, co-author Mark Babbitt and I propose four culture cornerstones that are the foundation of an uncompromising work culture. These cornerstones help align people and practices to your ideal work culture. Our first cornerstone, “Live Our Servant Purpose,” enables leaders, employees, contractors, and even customers to see that your company serves a purpose other than just making money. What is a “servant purpose”? A servant purpose describes how or what your company does and how it improves the quality of life for employees, customers, and the communities...
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Culture Leadership Charge - Preconceived Notions May Steer You Wrong
Driving Results Through Culture
Business leaders today have a lot on their minds – and on their plates. They juggle hiring challenges. Mask mandates. Retaining talented players. Vaccine guidelines. Supply chain issues. Generating revenue. All these tasks are demanding, requiring attention and intention every minute. Yes, these are important considerations in today’s business environment. However, they are not the ONLY important considerations. Leaders may have a preconceived notion about these considerations: “This is my sole job: managing results.” When leaders are immersed in tasks like these, they may ignore...
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Culture Leadership Charge - Learning from a Chiropractor
Driving Results Through Culture
I’m old. Over the years, back and neck pain caused me to hold my neck & shoulders & back very tightly – so moving wouldn’t hurt. Those tight muscles learned to be inflexible and immovable – so I wouldn’t hurt. Muscles are incredibly powerful. If they learn to be inflexible and immovable, they act like bones – firm and solid. That firmness causes muscles to adhere to other muscles (for greater inflexibility) which compresses nerves. The result was a pinched nerve in my neck. Two surgeries in the last two years helped reduce the pain but my hands still didn’t work right. My...
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Culture Leadership Charge - Leaders, Here's Your 2022 Call to Action
Driving Results Through Culture
I’m reflecting on an anniversary this month. Twenty-eight years ago this month I had a heart attack. It was not how I planned to spend the day. Thanks to exceptional health professionals, dedicated family, and the grace of God, I survived. Like many others who have experienced a significant health issue, my heart attack caused me to reflect on my life. I knew my job at the time was not a great fit for me. I was not using my talents to proactively serve others. So, I left that role and started on the culture educator and consultant path. I am grateful to help leaders build and sustain...
info_outlineMost business leaders see their job as managing results. Results are important, but they’re only half the leaders’ job.
The other half? Managing respect.
Our experience and research lead us to this core truth of business leadership: Employes of all generations desire and deserve a work culture where they are respected and validated for their aligned ideas, efforts, and contributions, every day.
When employees experience respect and validation, they bring their best. They proactively solve problems, work cooperatively, and wow customers. They feel a part of something positive and powerful - and they love working for you. So, they stay.
When employees are discounted, dismissed, and demeaned, they disengage. They invest little. They spot problems but don’t fix them. They do the minimum - and look for ways out of the organization. Many quit and leave. Some quit and stay.
Respected employees build your business. Disrespected employees have no compelling reason to do that - so they don’t.
How can you build a culture of respect in the coming months?
Define exactly what you mean by respect - then model it, celebrate it, measure it, and hold everyone accountable for it.
A definition alone isn’t enough. You must formalize tangible, observable, and measurable behaviors that specify how you want people in your organization to demonstrate respect.
Valued behaviors are “I” statements that describe how you want people to treat each other - in every interaction, every day.
Here’s how one client formalized the valued behaviors that embody respect.
1. I communicate directly with the people involved at every opportunity.
2. I seek and genuinely listen to others’ opinions.
3. I come prepared and actively participate in every interaction.
4. I validate each person’s talents and contributions within the organization.
When you read these valued behaviors, there is no question about how staff must interact to effectively model respect. Nothing is left to individual interpretation. There is no confusion about what “respect” means - it’s defined in behavioral terms.
To build credibility and confidence, leaders must be role models of these behaviors. By demonstrating these behaviors, validating the demonstration of these behaviors by others, measuring these behaviors, and mentoring those who struggle to embrace these respectful behaviors, leaders
Learn more about our proven approach and how to measure values alignment in our Amazon bestselling book, Good Comes FIrst at https://goodcomesfirst.com.