Illumination Zone: Episode 234 | Frank Ready of Wolters Kluwer sits down with Mary Mack and Holley Robinson
Release Date: 06/17/2026
EDRM Global Podcast Network
Erin Meyer, Senior Vice President of Marketing Operations; Mary Bennett, Senior Director of Content Marketing; Jason Cassel, Director of Marketing; and Alex Lewandowski, Marketing Coordinator, of EDRM Trusted Partner HaystackID, sit down with EDRM's Mary Mack and Holley Robinson. In this episode, the team returns to the Illumination Zone to share how their AI tools and workflows have evolved. They walk through their three-part design specification for working across Claude, ChatGPT, and other LLMs; how they turn competing models loose on each other to critique and quality-check their work; and...
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Ralph Losey, eDiscovery, AI, and quantum law expert, CEO of Losey AI, LLC, returns to sit down with EDRM's Mary Mack and Holley Robinson. In this episode, Ralph explains how decades spent riding the waves of major legal tech shifts helped him recognize the impact quantum computing will have on the legal profession. That instinct, combined with a lifelong fascination with quantum physics dating back to a high school physics project, drove him to create his course, "Quantum Law: From Causation to Probability," available at . Ralph offers a vivid analogy for what's coming: today's computing works...
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Michael Huber, Managing Director of Legal Technology & Data Analytics at EDRM Trusted Partner Ankura, sits down with Mary Mack and Holley Robinson. In this episode, Michael talks about his journey into legal technology and eDiscovery. He discussed the critical importance of early preservation in high-stakes engagements, why off-channel communication is a data problem and not just a policy problem, and the evolving and complementary roles of GenAI and TAR in document review. He also addressed the key questions legal teams should be asking AI vendors before signing on. We ended with a...
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Bobby Balachandran, Founder and CEO of EDRM Trusted Partner Exterro, sits down with Mary Mack and Holley Robinson. In this episode, Bobby talks about his journey to Exterro and his team's laser focus on building a platform that brings siloed functions together. He also explains ARMOUR, Exterro's agentic framework, and their first stress-test-level application of the framework in Subpoena Manager, their agentic AI app that saves time for legal teams organizing their responses to subpoenas. We ended with a worldwide fun fact from Bobby and an invitation to connect with him on LinkedIn.
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Ryan Costello, Executive Vice President of Global Advisory and Client Engagement for EDRM Trusted Partner HaystackID, sits down with Mary Mack and Holley Robinson. In this episode, we discussed the three areas driving his advisory work at HaystackID since his last appearance on the Illumination Zone (), including data subject access requests, behind-the-firewall data management, and AI governance. We also covered some eye-opening DSAR statistics and the idea of applying privacy-by-design principles to AI adoption. We ended with Ryan's out-of-the-park fun fact and an invitation to connect with...
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Frank Ready, Manager of External Communications, Legal and Regulatory for Wolters Kluwer, sits down with EDRM's Mary Mack and Holley Robinson. In this episode, Frank talks about his journey from legal tech journalism to corporate communications and his transition to Wolters Kluwer. He shares how Wolters Kluwer approaches AI with legal professionals' specific needs in mind, key findings from their 2026 Future Ready Lawyer Survey on AI adoption and ROI, and the legal expertise behind their solutions that he wishes more in the industry knew about. The episode concludes with a celebrity fun fact...
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Rishi Chhatwal, Partner at EDRM Trusted Partner Redgrave LLP, sits down with EDRM's Mary Mack and Holley Robinson. In this episode, Rishi talks about his journey to eDiscovery through two major corporate accountabilities coupled with high-level consulting prior to joining the team at Redgrave. Rishi talked about scaling eDiscovery, not only at a traditional technology company like AT&T, but also at Coinbase, a newer company positioned at the intersection of finance, bitcoin, and regulation. We ended with Rishi's surprising fun fact and an invitation to contact him.
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Jeff Rutherford, Forensic Consultant, and Justin Fitzsimmons, Technical Prosecutor Lead for EDRM Trusted Partner Magnet Forensics, sit down with EDRM's Mary Mack and Holley Robinson. In this episode, Jeff and Justin recount their journeys into digital forensics, prosecutorial practice, and what attracted them to Magnet Forensics. They discuss the exploding volume of digital evidence, the evolving challenges of enterprise investigations in a cloud-first world, and how AI is being used across forensic and legal workflows. Jeff shares insights from business email compromise investigations and why...
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Matthew Hamilton, Forensic Analyst for EDRM Trusted Partner HaystackID, sits down with Mary Mack and Holley Robinson. In this episode, Matt talks about his journey to eDiscovery, what attracted him to the team at HaystackID, and the unique challenges of digital forensics in the UK and European regulatory environment. Matt drew on his 26 years with the London Metropolitan Police, including more than a decade in counter-terrorism digital forensics, to explain how evidence standards, defensibility, and the pace of corporate investigations differ from law enforcement. He also addressed how GDPR...
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Jeffrey Shapiro, Managing Director for Europe for EDRM Trusted Partner HaystackID, sits down with Mary Mack and Holley Robinson. In this episode, Jeff talks about his journey to eDiscovery, what attracted him to the team at HaystackID, and the trends in the UK and EU. Jeff explained the tight deadline for responding to the EU e-Evidence Regulation and its impact on law firms and providers supporting multinationals with data in jurisdictions, which he will discuss on the EDRM Workshop, "Discovery at a Crossroads: Global Perspectives on Emerging Challenges," on the EDRM Global Webinar Channel....
info_outlineFrank Ready, Manager of External Communications, Legal and Regulatory for Wolters Kluwer, sits down with EDRM's Mary Mack and Holley Robinson. In this episode, Frank talks about his journey from legal tech journalism to corporate communications and his transition to Wolters Kluwer. He shares how Wolters Kluwer approaches AI with legal professionals' specific needs in mind, key findings from their 2026 Future Ready Lawyer Survey on AI adoption and ROI, and the legal expertise behind their solutions that he wishes more in the industry knew about. The episode concludes with a celebrity fun fact from Frank and an invitation to connect with him on LinkedIn.