Why Play-Based, Home-Centered Care Is Changing Pediatric PT
The Practice Experience Podcast
Tune in for a conversation with Dr. Jessica Basha, PT, DPT, PCS, owner of Basha PT, for an inside look at what makes pediatric physical therapy both uniquely challenging and deeply rewarding. Jessica shares her journey from pursuing sports and orthopedic care to finding her passion in pediatrics. Jessica also shares how play-based therapy drives engagement and outcomes for children, why involving families is essential to success, and what sets pediatric care apart from traditional rehab. This episode offers a thoughtful conversation on building a practice that balances clinical excellence with...
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PT as the First Stop for MSK Care: What Must Change in Policy, Practice, and Workflow
The Practice Experience Podcast
In this episode, host Susan Lofton (WebPT) sits down with guests Stephen Hunter (Intermountain Healthcare) and Alice Bell (American Physical Therapy Association) to explore what it will take to make PT a true first stop for musculoskeletal care. Listen in as they discuss the differences between direct access, PT-first, and primary care physical therapy and share real-world examples of PT-first models, from ED-based care to PTs embedded in primary care clinics. They also discuss the cultural and operational shifts needed to move PT upstream, including consumer education, institutional referral...
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Building from One Clinic to Many: What It Takes to Grow a Thriving Rehab Therapy Practice
The Practice Experience Podcast
Tune in for a conversation with Dr. Daniel Reizis, founder and CEO of Prestige Rehab, on what it takes to scale a rehab therapy practice. Daniel shares his path from clinician to entrepreneur, the lessons he learned from building and selling his first outpatient practice, and what led him to launch Prestige Rehab, which focuses on on-site therapy in assisted living communities. Now leading 40 locations across multiple states, Daniel explains why the assisted living model can create a more sustainable business with reduced overhead and a more predictable payer mix, plus the systems and...
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The Future of PT Documentation: What AI Can Do Today and Moving Forward
The Practice Experience Podcast
Join us for a conversation with Jake Michalski, CEO and founder of Comprehend Health, on how AI is transforming physical therapy documentation and provider experience. Jake shares the story behind Comprehend Health and why ambient documentation has become one of the most practical, high-impact uses of AI in healthcare today. Together, Heidi and Jake break down how AI scribe tools work in real clinic workflows, what to ask vendors about HIPAA, SOC 2, and data privacy, and why AI is better viewed as a lever for clinician time rather than a replacement for therapists. They also explore where AI...
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How PTs Can Thrive with Nontraditional Payment Models
The Practice Experience Podcast
Tune in for an insightful conversation between host Dr. Heidi Jannenga and Dr. Keaton Ray, PT, DPT, OCS, co-founder and COO of MovementX, for an inspiring look at how physical therapists can thrive outside traditional insurance contracts. Keaton shares MovementX’s evolution from cash pay to a diversified payer mix built on creative partnerships, including on-site care in correctional facilities. Together, Heidi and Keaton break down a practical playbook for clinic owners: Know your KPIs and cash flow, Train your team to communicate value, Plan for short-term volume...
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Authentic Marketing Made Simple: How PT Clinics Can Build Trust, Local Visibility, and a Manageable Marketing Mix
The Practice Experience Podcast
In this episode, host Dr. Heidi Jannenga sits down with Steph Port for an engaging conversation on what authentic marketing really looks like for healthcare practices today. They break down the essentials of SEO, why your website is the foundation of online visibility, and how Google Business Profile can help patients find you faster. Steph and Heidi also discuss the real impact of patient reviews, how to handle negative reviews, and why a balanced marketing mix, combining social media, newsletters, and community engagement, is key to long-term success. Finally, they explore emerging...
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CMS’s New Strategy: What It Means for Rehab Professionals
The Practice Experience Podcast
Listen in for a conversation between host Susan Lofton, VP, Outcomes & Clinical Transformation at WebPT, and guests Stephen Hunter, PT, DPT, Director of Internal Process Control at Intermountain Healthcare and Alice Bell, PT, DPT, Senior Specialist, Health Policy and Payment at American Physical Therapy Association. In this episode, they discuss the ins and outs of the new CMS strategy and its impact on rehab therapy. Together, they explore the shift toward prevention and value-based care, the essential role of outcome measurement, including patient-reported outcomes, and the opportunities...
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Building Resilience in PT: Practical Ways to Protect Your Well-Being
The Practice Experience Podcast
Join host Dr. Heidi Jannenga for a conversation with JeMe Cioppa-Mosca, PT, MBA, Senior Vice President at Hospital for Special Surgery, for a conversation to reframe burnout and highlight why resiliency is a muscle PTs must build over time. JeMe shares practical strategies for coping with stress, from breath work and boundaries to making every visit count and setting clear discharge plans. Together, Heidi and JeMe also explore how mentorship, team culture, and emerging AI tools can reduce the pressures of practice and support long-term retention. Learn more: ...
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Rethinking Employee Retention Strategies
The Practice Experience Podcast
In this episode, host Dr. Heidi Jannenga chats with Derek Fenwick, a physical therapist turned HR leader, on how to retain top talent. Derek shares why recognition, appreciation, and open communication are key to retention, how regular check-ins and stay interviews outperform outdated annual reviews, and why proactive compensation builds trust. He also explains how core values and transparency shape a culture where employees want to stay. Whether you’re a clinic owner, manager, or team lead, this episode offers tips to help you keep your best people engaged and committed. Learn more: ...
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Gen Z Is Here: How to Hire, Engage, and Retain the Next Generation of Clinicians
The Practice Experience Podcast
Join Dr. Jon Lee, co-founder of Pickle, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on what it takes to hire and keep the next generation of physical therapists. In this episode, Jon shares his path from pro sports rehab to women’s health and how those experiences shaped his perspective on recruiting and retaining clinicians. Together, he and Heidi explore the expectations of Gen Z, the importance of transparent job postings, and how brand awareness plays a critical role in attracting both talent and patients. Whether you're building...
info_outlineTune in for a conversation with Jeff Arnold, co-owner and therapist at Coastal Hand and Occupational Therapy, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the ins and outs of hand therapy.
Heidi and Jeff discuss the unique aspects of hand therapy, including the creativity involved in treatment. Jeff also highlights the challenges of transitioning to private practice and the strategies he employs to expand his referral network and the importance of building relationships. Tune in to explore the significance of maintaining a positive work environment, how to encourage continuous learning for employees and the strategies Jeff uses to retain therapists in a competitive market.
Learn more:
https://www.coastalhandandoccupationaltherapy.com/