AI in Complex Healthcare Revenue Cycle Management with Zach Shultz EnableComp TRANSCRIPT
Release Date: 05/07/2026
AI in Complex Healthcare Revenue Cycle Management with Zach Shultz EnableComp TRANSCRIPT
Empowered Patient Podcast
Zach Shultz, Senior Director of Product Policy and Solutions at EnableComp, describes the challenges of revenue cycle management in healthcare with a focus on the strategic importance of full-time equivalent (FTE) allocation. Hospitals could improve their bottom line by outsourcing complex, low-reimbursement claims, such as those from the VA so that in-house staff can focus on higher-value commercial claims. Despite the emergence of AI as a significant factor in automating the review process, human intervention is irreplaceable for quality assurance, managing escalations, and resolving...
info_outline
AI in Complex Healthcare Revenue Cycle Management with Zach Shultz EnableComp
Empowered Patient Podcast
Zach Shultz, Senior Director of Product Policy and Solutions at EnableComp, describes the challenges of revenue cycle management in healthcare with a focus on the strategic importance of full-time equivalent (FTE) allocation. Hospitals could improve their bottom line by outsourcing complex, low-reimbursement claims, such as those from the VA so that in-house staff can focus on higher-value commercial claims. Despite the emergence of AI as a significant factor in automating the review process, human intervention is irreplaceable for quality assurance, managing escalations, and resolving...
info_outline
In-Home High-Acuity Care is Transforming Emergency Medicine with Lon Hecht Care2U TRANSCRIPT
Empowered Patient Podcast
Lon Hecht, CEO of Care2U, has designed an innovative model of providing in-home high-acuity care as an alternative to emergency room visits or hospitalizations. The process includes sending a clinician to the home within 2-4 hours, with extensive mobile medical equipment, and physician support via telehealth. Benefits include better patient recovery outcomes, significant cost savings for patients and payers, and prevention of costly hospital readmissions. Lon explains, "My company, Care2U, and I are bringing high acuity care into the home. So think of it as kind of a...
info_outline
In-Home High-Acuity Care is Transforming Emergency Medicine with Lon Hecht Care2U
Empowered Patient Podcast
Lon Hecht, CEO of Care2U, has designed an innovative model of providing in-home high-acuity care as an alternative to emergency room visits or hospitalizations. The process includes sending a clinician to the home within 2-4 hours, with extensive mobile medical equipment, and physician support via telehealth. Benefits include better patient recovery outcomes, significant cost savings for patients and payers, and prevention of costly hospital readmissions. Lon explains, "My company, Care2U, and I are bringing high acuity care into the home. So think of it as kind of a...
info_outline
How Healthcare Organizations Use AI to Transform Patient Access and Revenue Cycle Management with Patty Hayward Talkdesk TRANSCRIPT
Empowered Patient Podcast
Patty Hayward, General Manager of healthcare and life sciences at Talkdesk, describes how a hybrid model of humans and AI is reshaping healthcare contact centers. Patient access and revenue cycle management are the primary, interconnected challenges for these centers, and modern large-language AI is being used to handle complex scheduling logic. Data analytics helps identify patterns in patient inquiries, predict demand peaks, and move care from reactive to proactive. The expectation is that AI agents will guide patients, becoming a normal and accepted part of healthcare. Patty explains, "I...
info_outline
How Healthcare Organizations Use AI to Transform Patient Access and Revenue Cycle Management with Patty Hayward Talkdesk
Empowered Patient Podcast
Patty Hayward, General Manager of healthcare and life sciences at Talkdesk, describes how a hybrid model of humans and AI is reshaping healthcare contact centers. Patient access and revenue cycle management are the primary, interconnected challenges for these centers, and modern large-language AI is being used to handle complex scheduling logic. Data analytics helps identify patterns in patient inquiries, predict demand peaks, and move care from reactive to proactive. The expectation is that AI agents will guide patients, becoming a normal and accepted part of healthcare. Patty explains, "I...
info_outline
Virtual Reality Therapy for Lazy Eye More Effective Than Traditional Patching with Scott Xiao Luminopia TRANSCRIPT
Empowered Patient Podcast
Scott Xiao, Co-Founder and CEO of Luminopia, is developing a novel, FDA -cleared VR-based treatment for neurovisual disorders with a primary focus on amblyopia, lazy eye, in children aged 4- 12 years old. This approach uses popular TV shows to create an engaging, effective therapy that trains the eyes to work together and is designed as a replacement for traditional eye patching. Clinical data indicate that the vision improvements from this therapy are durable and that the VR approach is well-received by children and their parents. Scott explains, "We are pioneering a new class of...
info_outline
Virtual Reality Therapy for Lazy Eye More Effective Than Traditional Patching with Scott Xiao Luminopia
Empowered Patient Podcast
Scott Xiao, Co-Founder and CEO of Luminopia, is developing a novel, FDA -cleared VR-based treatment for neurovisual disorders with a primary focus on amblyopia, lazy eye, in children aged 4- 12 years old. This approach uses popular TV shows to create an engaging, effective therapy that trains the eyes to work together and is designed as a replacement for traditional eye patching. Clinical data indicate that the vision improvements from this therapy are durable and that the VR approach is well-received by children and their parents. Scott explains, "We are pioneering a new class of...
info_outline
Providing Transparency in Prescription Drug Pricing with Joseph Kleiman Buzz Health TRANSCRIPT
Empowered Patient Podcast
Joseph Kleiman, President of Buzz Health, is working to improve price transparency and affordability of prescription drugs. He states that providing price transparency as early as possible in the prescription process is critical for prescribers, patients, and health plans to make better, more cost-effective decisions. To achieve true transparency, all parties in the ecosystem must cooperate and share data, moving beyond pricing visibility to fully integrate systems and use real-time information to improve patient adherence and lower costs. Joseph explains, "Buzz Health really focuses on...
info_outline
Providing Transparency in Prescription Drug Pricing with Joseph Kleiman Buzz Health
Empowered Patient Podcast
Joseph Kleiman, President of Buzz Health, is working to improve price transparency and affordability of prescription drugs. He states that providing price transparency as early as possible in the prescription process is critical for prescribers, patients, and health plans to make better, more cost-effective decisions. To achieve true transparency, all parties in the ecosystem must cooperate and share data, moving beyond pricing visibility to fully integrate systems and use real-time information to improve patient adherence and lower costs. Joseph explains, "Buzz Health really focuses on...
info_outlineZach Shultz, Senior Director of Product Policy and Solutions at EnableComp, describes the challenges of revenue cycle management in healthcare with a focus on the strategic importance of full-time equivalent (FTE) allocation. Hospitals could improve their bottom line by outsourcing complex, low-reimbursement claims, such as those from the VA so that in-house staff can focus on higher-value commercial claims. Despite the emergence of AI as a significant factor in automating the review process, human intervention is irreplaceable for quality assurance, managing escalations, and resolving complex claims.
Zach explains, "I think that, especially serving the post- COVID landscape that we exist in today, staffing has become a kind of delicate thing. If you think about the rate posts or during the post-pandemic period, it was really hard to staff revenue cycle offices or staff business in general. Now, you kind of fast-forward to 2026, and maybe it's not as difficult as it was, but I think hospitals and businesses want to make sure they're very precise and strategic in how they utilize resources."
"Obviously, keeping overhead at a manageable level is really important to growth and success. So I think it's an invariable value that should always be discussed, particularly when it gets into the complex claims space, as we do. The work comps, the VAs, and claim types like that may take or require a little bit more manual intervention. It's super important to determine whether it's worth taking on these things myself or if outsourcing them is justified so I can focus on things that maybe have a slightly higher yield."
#EnableComp #RevenueCycleManagement #RCM #HealthTech #FTEEfficiency #ComplexClaims #RCMTechnology #HealthcareRCM #RevenueCycle #HealthcareFinance #StaffingStrategy #HealthcareOperations #AIinHealthcare #WorkforceOptimization #HealthcareLeadership #PatientFinancialServices
