S1-E4 If Mike Switches His Switches, Will It Make A Difference?
...and Here's How Podcast
On this episode of …and Here’s How, we start with a surprising Autumn-season question: Are robot caregivers rewiring our empathy? Inspired by the new Frankenstein film and real research on AI in eldercare, the team explores what happens when we outsource the human parts of our work, and why compassion still needs to stay “in the loop.” From there, we turn to a listener voicemail from Mike, a home services business owner who’s busy, booked, and still unsure if the work he’s doing is actually profitable. His question sparks a lively breakdown of profit blind spots and the hidden...
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Will Nichole get her Groove Back, if she gets back in her Groove?
...and Here's How Podcast
In this week's episode, hosts Marina, JD, and Pete meet listener Nichole. Nichole is stuck at work. Eleven years into her career, Nichole owns her own business, speaks at industry conferences, and checks all the “made it” boxes. But lately, she’s not sure if she needs a new direction or just a real break. Together, the team explores the gray area between quitting and recommitting, and how to know when you’re running out of passion versus just running on fumes. Marina brings the psychology and empathy. Pete talks about stepping back (or even teaching what you already know). And JD, of...
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Tom's Flaming Alligators
...and Here's How Podcast
In this Episode, JD & Pete (where's Marina?) meet Tom. Tom is stuck at work. He can't accomplish his objectives because the Sr Management Team, and his own crew, keep finding new problems to solve faster than he can resolve the issues he's already working on. The Episode starts with JD & Pete discussing the implications of Starbucks closing many of it's stores - particularly on their low rent conference room. We listen to Tom's call and the problem solving starts with Pete describing a method to rank projects in order to sell stability to the Sr Managers. JD jumps in with a potential...
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Jeff's Manager Sandwich
...and Here's How Podcast
In this episode we meet JD & Pete - the less talented two thirds of the "...and here's how Podcast" team. Together, they tackle listener Jeff's issue with a new manager being added to his team, and his team's less than enthusiastic response. Pete reframes the issue as one of customer experience, with the new manager likely to succeed if he or she starts their new job in a servant role, and JD helps with some suggestions on how to make a big impact, fast.
info_outlineIn this episode we meet JD & Pete - the less talented two thirds of the "...and here's how Podcast" team. Together, they tackle listener Jeff's issue with a new manager being added to his team, and his team's less than enthusiastic response. Pete reframes the issue as one of customer experience, with the new manager likely to succeed if he or she starts their new job in a servant role, and JD helps with some suggestions on how to make a big impact, fast.