Episode 250: Mastering the Customer Experience: Effective Onboarding, Communication, and Feedback Strategies for Boutique Fitness Studios
Release Date: 06/20/2024
Episode 273: Maximizing Revenue Streams in Your Fitness Studio
fitSpot Guru
What We Cover In This Episode: Why a thorough analysis of your existing income streams is the foundational step towards maximizing your studio's profitability [4:21] How surveying your clients to understand their needs and preferences can reveal untapped opportunities for new services and offerings [5:23] Effective strategies to leverage your current revenue streams to achieve significant growth within your fitness studio [6:50] The importance of recognizing when a particular revenue stream idea is no longer viable and requires redirection of your efforts [7:52] Innovative...
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Episode 272: Mastering Referral Marketing for Your Studio
fitSpot Guru
What We Cover In This Episode: The key benefits of keeping your referral marketing simple and easy to understand [3:31] Options you have as incentives to offer those who are bringing you business through referrals [5:07] How you can leveraging the community around you to generate more referrals [8:02] What to consider when designing and promoting a clear referral program [12:05] Tips for implementing referral tracking software and the ways that fitDEGREE can help you manage referral rewards easily [14:10] How showcasing success stories can lead to even more referrals for your...
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Episode 271: Work Smarter, Not Harder: Achieving Work-Life Balance as a Studio Owner
fitSpot Guru
What We Cover In This Episode: How identifying tasks that can be automated or delegated to free up your time is the very first step in achieving work-life balance as a studio owner [4:25] The importance of setting boundaries and clearly communicating them to staff and clients [6:57] What you can do as a studio owner right now to prioritize your self-care [12:00] How you can use available automation tools to begin working smarter, not harder [14:07] The way that delegating effectively and trusting your staff to make decisions will aid in this process [16:30] Why time-blocking is...
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Episode 270: Building a Strong Team: Employee Management Best Practices for Boutique Studios
fitSpot Guru
What We Cover In This Episode: How finding the right team really starts by defining your studio needs [4:07] Why focusing on fostering growth for your individual team members will be key when building and maintaining a strong team [11:28] Strategies for navigating termination in a professional way [12:12] The benefits that building a positive work culture will have not only on your team members, but also for your clients [16:48] Ways to revamp your hiring process to ensure you’re bringing on the right people for your boutique studio [17:29] Essential tips for developing a solid...
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Episode 269: Elevate Your Studio with Year-End Reflections for Continued Success
fitSpot Guru
What We Cover In This Episode: How to pinpoint your studio's biggest achievements and challenges through a year-end review [4:06] The key metrics and trends to analyze in order to gain valuable insights for your studio's future [5:07] The power of a mission-driven approach in building a strong brand and fostering a loyal community [6:22] What you do to gather and implement member feedback to enhance your studio's offerings and services in the new year [9:48] Tips for setting specific goals that are both ambitious and achievable based on your reflections [11:20] How to host a...
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Episode 268: Boost Your Gym’s Sales Success with A Few Simple Questions
fitSpot Guru
What We Cover In This Episode: Tips for uncovering and understanding your potential clients “why” [4:59] How identify past challenges that your potential clients have had can be a big help in identifying their expectations [5:53] The way that highlighting your studio’s unique benefits can boost your sales success [7:13] Why active listening is crucial for discovering nuggets of information and past experiences [9:53] The key reasons you need to confirm you and your potential clients are on the same page [10:24] How you can incorporate testimonials in this process...
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Episode 267: Crafting a Strong Group Class Pricing Structure
fitSpot Guru
What We Cover In This Episode: Recommendations for keeping your service menu simple and finite [4:05] Flexible service menu options you can use when creating your pricing structure [5:18] Why setting low prices to attract volume isn’t an effective long-term pricing strategy for your business [12:11] The benefits of including tiered membership options and examples of what this could look like [13:30] A bundling strategy that can enhance the member experience and justify a higher price point [13:50] A way you can reward long-term members for their commitment to your studio...
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Episode 266: To Automate or To Call: Deciding When Personal Touch Matters in Your Fitness Studio
fitSpot Guru
What We Cover In This Episode: How to streamline your member interactions with efficient automation techniques [3:08] Why personalized communication for significant milestones can significantly impact client retention and satisfaction [3:50] Effective strategies to implement automated subscription payment reminders [4:41] What to understand about the delicate balance between automated and personalized communication, considering factors like sensitivity and urgency [6:26] Time-saving templates that allow for quick and effective personalization of your member communications [18:30] ...
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Episode 265: Member Spotlights: Showcasing Success Stories to Boost Engagement
fitSpot Guru
What We Cover In This Episode: Why showcasing member success stories can significantly boost engagement within your boutique fitness studio community [3:06] Effective strategies for choosing members to feature in your spotlights [3:39] Various achievements that can be celebrated in your member spotlights [4:56] How to utilize different formats to showcase these stories [5:41] Tips for motivating members to share their own spotlight stories and why this can be a powerful engagement tool [6:24] Practical advice on creating a plan to approach members and gather their stories [7:48] ...
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Episode 264: Automating Your Way to More Customers with Justin Silverman of Merchynt
fitSpot Guru
What We Cover In This Episode: A look at how Merchynt automated Google My Business [2:28] Some of the most effective marketing tools that are available to you right now [4:25] What to be aware of with sponsored Google listings [8:05] The specific components that make up a Google Business Profile [8:45] What “automating your Google Business Profile” means [12:40] Meet Paige and learn how this powerful tool can combine automation platforms capabilities [17:12] Best practices for local business website SEO [22:14] Quotes: “Website SEO is pretty irrelevant...
info_outlineWhat We Cover In This Episode:
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News with Nick and the latest of group fitness builds and mental, emotional and physical well-being [0:36]
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The importance that having an effective onboarding process will have on your customer’s experience [5:04]
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Integration partners that can help you communicate with your clients - click their links below to learn more! [10:03]
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Why you can’t afford to ghost your clients that are responding to your text marketing [12:15]
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Impactful ways to encourage your membership renewals or purchases [15:27]
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What to focus on if you are not making conversions [17:07]
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How to start leverage the social features inside of fitDEGREE if you haven’t already been doing so [19:17]
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An update on tag-based announcements [22:13]
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Our final thoughts on gathering feedback [22:59]
Quotes:
“They can like your class, they can like your studio, they can like the vibe, but if they don't meet a friend, they are just a ticking time bomb until they walk away.” [Nick, 1:31]
“So it has to make sense cost-wise. As much as I said it’s about community, they did come to you for a physical reason. The community is kind of like a surprise.” [Nick, 16:03]
“There might be some evolutions of the feed coming in the very near future, so the more we train them and get them used to the feed, seeing the feed, interacting with the feed, the feed might start working in your favor the more you start training them, preparing them and getting those interactions boosted in the here and now.” [Megan, 21:13]
LINKS:
Group Workouts Boost Physical, Mental, Emotional Well-Being (Fitt Insider)
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