Real Time Feedback: Resimplifying & Managing The Customer Experience With Adam Alfia
Release Date: 09/10/2024
Redefining Preventive Health & Medical Wellness With Uday Anumalachetty
Fitness + Technology
In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke welcomes Uday Anumalachetty, Founder of Bright Medical Wellness, to the show. Uday is on a mission to redefine the health and wellness landscape by making transformative treatments—such as GLP-1 medications—more accessible to those who need them most. Motivated by his personal journey with weight challenges and the life-changing impact of GLP-1 therapies, Uday took the leap into entrepreneurship to build a service that not only improves access to these medications, but also prioritizes education, post-consultation...
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The Discipline Of Transformational Leadership: Lessons From Lindsay Vastola
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In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke welcomes Lindsay Vastola to the show. With a rich background spanning corporate management and entrepreneurship, Lindsay brings a dynamic perspective to leadership and professional growth. Through her engaging keynote presentations, professional development workshops, and thought-provoking conversations, she empowers professionals to reach their full potential. As the founder of VastPotential, Lindsay helps organizations cultivate exceptional employee experiences and enhance performance through innovative staff...
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AI Front Desk: Transforming Frontline Work With Brian Holmes
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In this episode of the Fitness + Technology Podcast, Bryan O’Rourke welcomes Brian Holmes, CEO and Founder of AI Front Desk. With hiring, training, and retaining frontline workers becoming increasingly challenging, AI Front Desk offers innovative artificial intelligence solutions that handle complex business tasks directly. By reducing dependence on traditional staffing models, the company helps streamline operations, improve efficiency, and minimize errors. Brian joins Bryan to discuss his company’s approach and the practical impact these solutions are having across the industry. One...
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Key Trends That Will Shape The Global Fitness Industry — Live from FitLife’s Club Network Conference With Bryan O'Rourke
Fitness + Technology
In this episode of the Fitness + Technology Podcast, Bryan O’Rourke shares his keynote presentation delivered live at FitLife’s Club Network Conference in Seattle. Bryan explores the key trends transforming the global fitness industry from rapid technological advancements to the evolving importance of human capital. He emphasizes why now is a pivotal moment for leaders to shape the future of fitness. To view Bryan’s slide deck, go to: One Powerful Quote: 16:54: “Clarity is a superpower.” 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:34: Bryan gives an...
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Exploring Integrative Coaching & Wellness Services With Chris Edwards
Fitness + Technology
In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke welcomes back Chris Edwards, Founder and CEO of TriCore Wellness. TriCore focuses on the integration of technology, health data, and professional coaching to deliver comprehensive wellness solutions for individuals, employees, and organizations. Chris joins Bryan to discuss his business model and share valuable insights on current trends in integrative coaching and wellness services. One Powerful Quote: 7:51: “You have to unlearn before you can relearn.” 4-10 Bullet Points (w/ timestamps) - Highlighting key topics...
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Strategic Leadership & Growth at Life Time With Jeff Zwiefel
Fitness + Technology
In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke sits down with Jeff Zwiefel, Executive Director of Longevity & Performance at Life Time. With over three decades of leadership in the health, fitness, and wellness industry, Jeff brings a wealth of experience in strategic planning, brand evolution, and operational excellence. As a key architect behind Life Time’s transformation into a comprehensive healthy lifestyle company, Jeff shares his perspective on the future of wellness, the role of leadership in culture and innovation, and strategies for advancing health...
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Driving Innovation In 3D Design Software With Richard Grönberg
Fitness + Technology
In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke welcomes Richard Grönberg, Founder and CEO of ECDESIGN — a leading 3D interior design software that empowers sales professionals to quickly plan and visualize any space without the complexity of traditional CAD tools. With over 10,000 companies across 170 countries using the platform, ECDESIGN is transforming how fitness and commercial environments are imagined and brought to life. Tune in as Richard shares insights into the power of design, his business philosophy, and how intuitive planning tools are shaping the...
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Accelerating Growth In Boutique Fitness With Julian Barnes
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In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke is joined by Julian Barnes, Co-Founder and CEO of The BFS Network, a market intelligence and growth accelerator for beauty, fitness, and self-care businesses. In his role, Julian serves as a strategic growth advisor, helping BFS members enhance profitability and scale smarter. With a background that includes marketing leadership roles at Velocity Sports Performance and Oasis Day Spa, Julian later co-founded Body Local, NYC’s premier networking platform for wellness professionals. Today, he leads BFS, which supports...
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OfferingTree: Building Trust and Tech For Wellness Pros With Eddie Arpin
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In this episode of the Fitness + Technology Podcast, host Bryan O’Rourke is joined by Eddie Arpin, Co-Founder of OfferingTree, a comprehensive website, scheduling, and payment solution designed specifically for wellness professionals. OfferingTree empowers coaches, yoga instructors, personal trainers, mindfulness teachers, and other wellness practitioners by streamlining digital operations, so they can focus on delivering exceptional client experiences. In this conversation, Eddie shares the journey behind OfferingTree, his insights into the evolving needs of wellness professionals, and...
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The Future of Fitness LIVE From Beyond Activ With Bryan O'Rourke
Fitness + Technology
In this episode of the Fitness + Technology Podcast, Bryan O’Rourke shares his keynote, “The Key Trends Creating Opportunities and Challenges for the Global Fitness Industry in the Next 5 Years” live from Beyond Activ in Singapore. Bryan shares the spotlight for what’s next for fitness across the globe — from emerging technologies and programming innovations to finance, business models, and the forces reshaping how to serve members and scale impact. Whether you lead a gym, studio, supplier brand, or digital platform, this talk is designed to challenge your thinking and equip you for...
info_outlineThis week, on the Fitness + Technology podcast, host Bryan O’Rourke welcomes Adam Alfia to the show. Adam is the Founder of Real Time Feedback, which is a customer engagement platform that allows customers to directly interact with businesses in real time. Customers submit discreet feedbacks that are sent in real time to a businesses owners and managers. The business can respond using the in-app 2 way chat feature to work with the customer to resolve any complaints. Once the issue has been resolved, the business can send the customer a link to give a positive review of the business. Today, Adam joins Bryan to talk about his business and his insights in managing the customer experience.
One Powerful Quote:
17:04: “Build it as if you are talking to a 3 year old.”
4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed:
3:08: Bryan opens the show by asking Adam how customers have changed in a more digital world.
10:54: Adam speaks on the barriers in adopting customer engagement platforms.
16:18: Bryan & Adam talk about simplicity as a key differentiator.
17:48: Adam shares his advice for operators to resimplify their processes to be more customer friendly.
21:55: Adam imparts his savvy business advice to the listeners.
Bullet List of Resources:
https://www.realtimefeedback.com/
Guest Contact Information:
https://www.linkedin.com/in/adamalfia/
https://www.bryankorourke.com/
https://www.linkedin.com/in/bryankorourke/