Ep 266: The Future of AI and Insurance with Marc Fredman of CCC Intelligent Solutions
Release Date: 08/23/2024
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Ep 284: Charlie Wendland, Chief Claims Officer of Branch
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Scaling claims operations while harnessing AI, automation, and real adjuster insights is not easy but Branch is doing just that. Returning for a second time to FNO: InsureTech, Chief Claims Officer Charlie Wendland provides an in-depth update on how Branch’s claims team has intentionally built and evolved a fully in-house claims process focused on solving genuine adjuster pain points rather than chasing flashy tech trends. This episode explores how Branch leverages voice powered AI for FNOL, sophisticated fraud detection techniques, and large language model driven letter generation to...
info_outlineFNO: InsureTech welcomes back Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions, for his third appearance on the show. As one of the largest and experienced drivers of data in the insurance industry, we’re excited to dive back in and hear what CCC is all about. Marc shares insightful updates on CCC’s latest advancements, including the role of AI in claims processing, the concept of Intelligent Experience (IX), and much more. Tune in today for a great discussion.
Key Highlights
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The evolution of CCC Intelligent Solutions and its impact on the PNC insurance economy.
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Marc’s role as Chief Strategy Officer and his vision for the future of customer-centric technology.
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The integration of AI in claims processing and its transformative potential.
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Introduction to the concept of Intelligent Experience (IX) and how it fuses customer, employee, and business metrics for optimal outcomes.
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Practical examples of AI applications in claim prediction, subrogation, and overall system management.
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Future trends and the inevitable advancement of AI in the insurance industry.
Quotes
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"Technology still has to be able to provide a real bottom line benefit for the people that use it." – Marc Fredman
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"With intelligent experience and the stuff that’s now possible with AI, you don’t have to choose among those things." – Marc Fredman
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"We are at diminishing marginal returns in terms of the old ways of thinking for technology." – Marc Fredman
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"An intelligent experience is one that just works." – Marc Fredman