Ep 293: Nic Sproul, Managing Partner, SP Partners
FNO: InsureTech
In this episode, FNO: InsureTech hosts Nic Sproul, managing partner at SP Partners, for a close look at bridging engineering with property claims innovation across the UK and Europe. Nic discusses his transition from a foundation in mechanical engineering and his formative years as an engineer with a leading US silicon chip firm, to building and advising businesses at the intersection of insurance and technology. The conversation explores how a mindset shaped by analytical rigor and operational experience advances property claims management, technology pilots, and collaborative initiatives...
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Ep 292: Michael Balarezo, Founder & CEO, Adjusto
FNO: InsureTech
In this episode, Rob Beller and Lee Boyd are joined by Michael Balarezo, Founder & CEO of Adjusto, for an in-depth discussion about the complexities and opportunities in contents claims. Michael recounts Adjusto’s founding story, rooted in his own experiences both as an adjuster and as a policyholder impacted by catastrophe. The conversation explores how Adjusto’s platform was purpose-built with artificial intelligence at its foundation to address longstanding inefficiencies for both policyholders and adjusters. Key themes include the adaptive use of machine learning and data science...
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Ep 291: Arvind Sontha, CEO & Founder, Kyber
FNO: InsureTech
Join us on this episode of FNO InsureTech as we welcome Arvind Sontha, the visionary founder and CEO of Kyber. Hear about his interesting journey from Google's cutting-edge technology to revolutionizing claims processing through AI-powered document solutions. Arvind shares his insights on tackling the complexities of compliance and personalization in the insurance industry, alongside inspiring and honest stories of building Kyber from the ground up. Whether you're curious about the intersection of AI and insurance or eager to learn from a startup pioneer's experiences, this episode is packed...
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Ep 290: Paige Roepers, CEO & Co-founder, Ocean Ledger
FNO: InsureTech
On this episode of FNO: InsureTech, host Rob Beller interviews Paige Roepers, CEO and co-founder of Ocean Ledger. Roepers discusses how Ocean Ledger leverages satellite imagery, historic shoreline data, and environmental analysis to provide objective, transparent analytics for coastal risk in the insurance sector. She details the company’s approach to supporting underwriting and risk management, shares experiences from the Lloyd’s Lab accelerator, including their May–July program in London, and addresses the challenges and opportunities in modeling evolving coastal exposures. Key...
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Ep 289: Piers Dormeyer, CEO, Eagleview
FNO: InsureTech
In this episode, FNO: InsureTech hosts Rob and Lee sit down with Piers Dormeyer, CEO of , to discuss the company’s journey from its roots in aerial roof measurement to its current role as a leading data company in geospatial intelligence. Dormeyer details how Eagleview’s early focus on insurance claims transformed through investments in proprietary aerial hardware, integration with Pictometry, and continual improvements in imagery resolution. The conversation explores how Eagleview leverages high-quality data and recent advances in artificial intelligence, including large language models,...
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Ep 288: Cameron MacArthur, Founder & CEO, AI Insurance
FNO: InsureTech
In episode 288 of FNO: InsureTech, , Founder and CEO of , returns to share how his company, operating for over seven years, has navigated dramatic changes in insurance through the practical application of artificial intelligence. Drawing on experiences since Y Combinator in 2019, Cameron discusses the platform’s growth to more than 100 specialty and commercial insurance programs, and offers specific examples where AI replaces manual tasks, such as data extraction and invoice processing. The conversation also addresses the shifting insurance landscape, evolving customer expectations, and the...
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Ep 287: Kyle Geoghan, Co-Founder & CEO, Indemn
FNO: InsureTech
In this episode of the FNO: InsureTech Podcast, we welcome Kyle Geoghan, Co-Founder and CEO of Indemn, for a deep discussion on the real-world impact of generative AI in insurance. Kyle shares his trajectory from early days in a family insurance agency, through his experience at CoverWallet, to launching Indemn in 2021. The episode details how Indemn began by building an MGA for event insurance with Markel—where nearly 95% of its direct-to-consumer operations rely on AI agents—and how the firm is now focusing primarily on its core SaaS platform. Listeners gain a data-driven understanding...
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Ep 286: Spencer McInvaille, Envista Forensics
FNO: InsureTech
In this episode, FNO: InsureTech hosts a conversation with Spencer McInvaille, Director of Digital Forensics at Envista Forensics, to examine the expanding role of digital evidence in insurance investigations. The discussion explores practical methods for extracting and interpreting data from everyday devices—such as cell phones and vehicles—to assist with claims validation. Listeners gain a measured perspective on how location information, privacy considerations, rapid advancements in technology, and evolving threats like AI-manipulated imagery intersect in contemporary claims handling....
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Ep 285: Amrish Singh, CEO & Co-founder, Liberate
FNO: InsureTech
Rob Beller and Lee Boyd are joined by Amrish Singh, CEO and Co-founder of Liberate, for a detailed look at how Liberate’s AI-powered agent, Nicole, is redefining intake and service for insurance carriers and agencies. Nicole automates not just first notice of loss (FNOL), but also handles ongoing service requests—including endorsements, ID cards, and claim status—across phone, SMS, and email channels. Amrish walks through the platform’s insurance-focused approach, its blend of technical and domain expertise, and the impact of standardized, always-on service that parallels human...
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Ep 284: Charlie Wendland, Chief Claims Officer of Branch
FNO: InsureTech
Scaling claims operations while harnessing AI, automation, and real adjuster insights is not easy but Branch is doing just that. Returning for a second time to FNO: InsureTech, Chief Claims Officer Charlie Wendland provides an in-depth update on how Branch’s claims team has intentionally built and evolved a fully in-house claims process focused on solving genuine adjuster pain points rather than chasing flashy tech trends. This episode explores how Branch leverages voice powered AI for FNOL, sophisticated fraud detection techniques, and large language model driven letter generation to...
info_outlineIn this conversation, Rob Beller and Lee interview Jenn Knight, the CTO and co-founder of Agentsync, a technology company focused on streamlining the insurance compliance process. They discuss the company's origins, the role of technology in improving agent onboarding, and the evolving landscape of insurance technology. Jenn shares insights into the challenges faced by agents and carriers, the importance of personal connections in insurance, and the recent growth and fundraising success of Agentsync. Jenn also discusses her journey in fundraising, the importance of maintaining relationships with investors, and the evolving role of AI in the insurance industry. She emphasizes the need for human involvement in insurance processes, even as technology advances. The discussion also touches on the implications of AI for job creation and destruction, and concludes with insights into the future aspirations for Agentsync, focusing on enhancing connectivity and compliance in the insurance space.
Key Highlights
- Jenn Knight discusses the inception of AgentSync and its focus on simplifying regulatory compliance and agent onboarding through technology.
- Insightful conversations about the evolving role of agents and the company’s commitment to enhancing the agent experience.
- The impact of artificial intelligence on the insurance industry and how AgentSync is integrating AI into its processes.
- The challenges and opportunities faced in the current fundraising environment and AgentSync's roadmap for continued growth.
- Jenn shares her thoughts on the future of insurance technology and AgentSync's vision for a more connected industry ecosystem.
Quotes
- "We started with the premise that technology could help streamline [agent onboarding] and make that ready-to-sell experience meaningfully better in this space." – Jenn Knight
- "Insurance is so, so personal. And there are aspects that you do not want to get wrong or be left out trying to talk to a chatbot about, frankly." – Jenn Knight
- "Our goal is to use technology on both sides of the fence to help all the parties streamline that workflow and get access to products." – Jenn Knight