The Future of Insurance – Bryan Falchuk with Sales Advice for Vendors
Release Date: 06/17/2025
The Future of Insurance
Episode Info As Senior Vice President, Laurna leads the company’s Western State Product and Club Experience teams, which are responsible for the performance of personal lines insurance products across CSAA Insurance Group’s Western markets. She also oversees the Club & Agency Experience teams, which are responsible for the operations and experience of CSAA’s largest distribution channel, AAA clubs. Laurna started her insurance career at CSAA Insurance Group as an Actuarial Analyst and rose rapidly through the company’s ranks. Subsequent roles of increased responsibility include...
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Episode Info Gil Arazi is the Founder and Managing Partner of FinTLV Venture Capital – a leading global late stage Insurtech VC (Hippo, Next Insurance, Unqork, Corvus, wefox and many more). FinTLV works very closely with dozens of the leading global insurers and re-insurers – to provide real value to its’ portfolio companies. Therefore, Gil is a board member/observer in Hippo, Next Insurance, Pattern, iFeel, Assured Allies, Lovys, and more. Gil has 20 Years’ experience as a senior executive and board member at the largest insurance companies in Israel and is a seasonal entrepreneur in...
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Episode Info Amy Antczak, COO of , brings nearly two decades of experience working in the legal and insurance industries to her role as Chief Operating Officer for GreenieRE. In her previous leadership positions at Energetic Capital, CNA, and AIG, Amy leveraged her law degree to manage complex financial lines claims, professional liability cases, and corporate litigation. Episode Background: Amy Antczak is the Co-Founder and COO of GreenieRe, a pioneering reinsurance company focused on supporting the renewable energy sector. Recorded live at ITC Vegas 2025, this conversation delves into the...
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Episode Info Peter Settel, CEO of , is a business and technology leader with a proven track record of leading technology-led growth companies across the insurance sector. Prior to Bold Penguin, Settel was the Enterprise Chief Strategy Officer and Information Officer at American Family Insurance. Before that, Peter spent 17 years as a senior executive leading capability development at Homesite Insurance. Peter spent his early career at Cambridge Technology Partners and as a leader at MediaLink Interactive. Settel holds a Bachelor of Science degree in Finance and Investments from Babson College....
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Episode Info With a vision of completely transforming the car insurance industry, Alex founded in 2015 on the principle that rates should be based primarily on driving behaviors, not demographics. As Founder and Chief Executive Officer, Alex leads the company in revolutionizing this outdated industry using mobile technology and data science to offer personalized car insurance rates to good drivers. Today, Root Insurance is the largest Property & Casualty InsurTech in the country. Throughout his insurance career, Alex has built expertise in pricing and reserving, finance, and mergers and...
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Episode Info I provide insights from 2025, focusing on the significant impact of artificial intelligence (AI) in the industry. I saw the power of the democratization and proliferation of AI models, which are enabling new solutions in the market. The emphasis was on empowerment rather than replacing staff, recognizing the need for more workforce due to overwork and burnout. I also got to be a judge at Guidewire's InsurePitch event, which featured pitches from five insurtechs, four of which focus on claims. This reflects a renewed interest in claims within the industry. Networking was a...
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Episode Info Rob Galbraith is the founder and CEO of Forestview Insights and is the author of the international bestselling book, . Rob is an award-winning speaker who has shared his unique insights at numerous events around the globe on the topics of innovation, insurtech, and the future of insurance. Rob has over 25 years of experience in the financial services industry in a variety of innovation and leadership positions at AF Group, USAA, and the Federal Reserve Board. Episode Highlights The interview with Rob Galbraith at the 2025 PLRB Innovation Summit covers several key topics...
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Episode Info Cayce E. Lynch is the National Managing Partner and an Equity Partner at Tyson & Mendes. In this capacity, she leads the firm’s strategic vision and execution across all offices, focusing on optimizing the firm’s performance and addressing challenges in the evolving insurance defense industry. As part of the firm’s executive leadership team, Ms. Lynch is passionate about fostering a culture centered on people while driving results, reflecting her belief that organizations thrive when they balance purpose with humanity. Under Ms. Lynch’s leadership, the firm has more...
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Episode Info In this episode, I explore the paradox that is insurance. We buy risk from others, yet we are risk averse ourselves. Looking at the work of underwriters as compared to venture investors, you find that the skillset is actually nearly identical, but it's being deployed in opposite directions. I discuss that, why that might be, and what someone trying to bring innovation and change to insurance should keep in mind given this reality. Episode Highlights This episode is a unique and shorter installment with insights and reflections rather than our normal interview format. The focus is...
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Episode Info Charlie Wendland is the Chief Claims Officer at Branch, a modern reciprocal exchange reinventing bundled home and auto insurance. With over two decades of experience at Progressive, Travelers, and National Interstate, Charlie has built and scaled high-performing claims teams that blend technology with exceptional customer care. He holds both an MBA and bachelor’s degree from Cleveland State University, plus multiple industry designations, and he currently serves on the board of OACTA. At Branch, Charlie built a digitally enabled claims organization from scratch and continues to...
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Episode Info
After a series of conferences where I saw some sales tactics that were having the opposite effect from what the person employing them would have wanted, I thought I'd use an episode to share some of the advice I give to companies I've advised over the years. It's informed by my direct experience having been an executive at insurance companies who got sold to, and running the sales function for a B2B SaaS insurtech solution provider.
Hopefully this is valuable to anyone trying to sell into the insurance industry (and to those of us on the receiving end of those sales efforts!).
Episode Summary
This episode provides insights into effective sales and networking strategies for those selling to insurance companies. It challenges conventional sales tactics and emphasizes the importance of personalized and informed approaches.
Key Points:
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Personalized Outreach:
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Avoid blanket approaches like mass emails or messages. Instead, invest time in understanding if the recipient is a genuine prospect.
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Tailor your messages to address specific needs and demonstrate genuine interest.
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Challenges with Conventional Tactics:
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Many sales playbooks advocate for reaching out to everyone, but this often leads to brand damage and wasted efforts.
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The video argues that the insurance industry requires a different approach due to its unique nature.
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Effective Networking:
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Utilize platforms like LinkedIn for meaningful connections rather than relying solely on event apps, which are often underutilized.
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Be mindful of social etiquette, such as not interrupting ongoing conversations or meetings.
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Building Relationships:
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Focus on being informed and culturally aware to foster genuine relationships.
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The goal is to reach a point where the prospect feels understood and sees you as a potential solution to their challenges.
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Practical Advice:
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Spend a few moments researching potential clients to ensure they are the right fit.
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Be upfront about your intentions to avoid wasting time on both sides.
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This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk.
Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.
Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.