The Future of Insurance

For over a century, the Insurance industry has stood by people at the worst moments of their lives, and kept the risk of these moments from standing in the way of people pursuing their dreams. But the industry, and the demands of the people we serve, are changing. The Future of Insurance podcast brings you thoughts from leaders from across the industry to help inspire and inform how we can all help evolve into the future. Brought to you by Bryan Falchuk, industry veteran and author of the best-selling series, "The Future of Insurance: From Disruption to Evolution"

The Future of Insurance – David Chavern, President & CEO, ACLI 01/20/2026

The Future of Insurance – David Chavern, President & CEO, ACLI Episode InfoDavid Chavern is President and CEO of the American Council of Life Insurers (ACLI) whose mission is to help Americans build financial security through every stage of life. ACLI’s 275 member companies represent 93 percent of industry assets and provide financial protection products and services to 90 million families. In his first year in the position, Chavern led the charge in a major tax fight — delivering a win that positioned the industry for long-term success and growth. Now, amid rising costs and longer lives, he is elevating the industry’s unique role in providing financial guarantees to Americans that can last for decades. Before joining ACLI, Chavern has built a career spanning 30 years in executive, strategic, operational and legal roles, including serving as the President and CEO of Consumer Brands Association, the trade association for America’s $2.1 trillion food, beverage and consumer products industry. Chavern is a founding investor in several new companies and has been named in The Hill’s “Top Lobbyists” and was one of the Washingtonian’s “250 Most Influential People.” He holds an undergraduate degree from the University of Pittsburgh, an MBA from Georgetown University and is a graduate of Villanova University’s School of Law. He lives in Falls Church, Virginia with his wife and has adult children. Episode Overview: Role of ACLI ACLI serves as the primary trade association for life insurance carriers in the U.S., representing over 200 members and about 95% of the industry. The organization focuses on advocacy, lobbying, and telling the industry's story. Industry Challenges A significant challenge is the low level of understanding about the life insurance industry among the public and policymakers. The industry faces difficulties in conveying the breadth of its products beyond just term life insurance. Opportunities in the Industry The aging society presents opportunities, with many people transitioning from planning for retirement to entering retirement. Life insurance is uniquely positioned to offer long-term promises, which are increasingly valued. Future Outlook ACLI is investing in projects to better communicate the industry's role and contributions. The organization is also focusing on regulatory issues and new sources of capital. Importance of Insurance Insurance is crucial for enabling various life activities by mitigating risk. Without insurance, the cost of risk would be too high for individuals to bear, affecting their ability to start families, retire, or buy homes. Policy and Regulation The life insurance industry is state-regulated but also significantly impacted by federal policies, especially tax policy. ACLI works to ensure that both state and federal policymakers understand the industry's perspective. Conclusion David Chavern emphasizes the need for the industry to improve its communication strategies and adapt to evolving market conditions. The podcast concludes with a discussion on the importance of providing tools that give people a sense of safety and optimism about their future. Policy and Regulation The life insurance industry is state-regulated but also significantly impacted by federal policies, especially tax policy. ACLI works to ensure that both state and federal policymakers understand the industry's perspective. Conclusion David Chavern emphasizes the need for the industry to improve its communication strategies and adapt to evolving market conditions. The podcast concludes with a discussion on the importance of providing tools that give people a sense of safety and optimism about their future. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/39237560

The Future of Insurance – Adam Masarek, Lex Machina 01/13/2026

The Future of Insurance – Adam Masarek, Lex Machina Episode InfoAdam Masarek is a lawyer, epidemiologist (MPH), and the Legal Marketing Manager for Lex Machina®, the LexisNexis® Legal Analytics® platform. He is dedicated to empowering legal and insurance professionals with data-informed strategies to enhance business development, litigation outcomes, and the rule of law. Episode Overview: In this episode, we sit down with Adam Masarek, leader of content marketing and thought leadership at Lex Machina, to delve into the evolving landscape of litigation within the insurance industry. Masarek, whose background in epidemiology and extensive experience with legal data analysis provides a unique perspective, discusses how Lex Machina leverages data to understand litigation trends and inform decision-making. Lex Machina's Role in Litigation Analysis: Masarek explains his role at Lex Machina, emphasizing their unique approach of combining legal data with deep analysis of recent trends. This includes their popular litigation report series, which explores trends in areas like insurance coverage and sports litigation. Epidemiology and Legal Data: The conversation draws an intriguing parallel between epidemiology and legal data analysis. Masarek highlights how understanding patterns and trends in litigation is akin to understanding disease outbreaks, requiring a data-driven approach to identify causes and potential solutions. The Impact of Legal Data on Practice: The discussion explores how legal analytics are transforming legal practice. While predicting specific outcomes remains challenging due to variables like jury composition and human elements, data-driven insights allow for more precise and confident decision-making. This includes strategic choices about filing locations, potential case values, and overall legal strategy. "Social Inflation" and Its Drivers: A significant portion of the conversation focuses on "social inflation," the phenomenon of awards and settlements outpacing general economic inflation. Masarek and the interviewer discuss potential culprits, including increased attorney advertising, the rise of litigation funding, and a more adversarial stance by insurers leading to more trial-bound cases. Historical Context of Litigation Concerns: The episode touches upon the long-standing nature of concerns about a "lawsuit crisis," noting that such discussions have occurred for centuries. However, recent data from platforms like Lex Machina are providing empirical evidence for some of these trends, particularly concerning jury verdicts. Specific Litigation Trends: "Reptile Theory": The discussion touches on the "reptile theory," a plaintiff tactic emphasizing jurors as community protectors who should punish defendants. Practice Area Variations: It's noted that surges in litigation costs and complexity vary by practice area. Patent litigation and trade secret disputes have seen significant increases, while environmental claims and commercial contracts have not shown the same growth. Increased Filings: There's a noted increase in filings for tort claims, slip-and-falls, and automobile collisions in both federal and state courts. Insurance Coverage Lawsuits: A sharp rise in coverage disputes related to commercial liability policies is highlighted, with record numbers of lawsuits filed in recent years. This trend is also observed in homeowners' coverage cases, particularly those related to hurricanes. Workers' Compensation: The increasing representation in workers' compensation claims is discussed, with a significant portion of claims now coming in with an attorney already attached, making early, non-adversarial resolution more challenging. The Role of Attorney Advertising and Litigation Funding: The pervasive nature of attorney advertising across various platforms (billboards, social media) is examined, with the observation that it's a uniquely American phenomenon. Litigation funding is also identified as a growing factor influencing the legal landscape. The Future of Litigation: Masarek expresses that the current trajectory suggests that increased litigation filings are likely here to stay, indicating a "new normal." Factors like shifting labor markets, economic inflationary pressures, ubiquitous attorney advertising, and the continued growth of litigation funding contribute to this outlook. While acknowledging the potential for policy responses, the current data points towards a sustained trend. Lex Machina's Goal: The ultimate aim of Lex Machina is to empower lawyers, adjusters, and other legal professionals with data for informed decision-making, leveling the playing field for smaller entities against larger corporations. They aim to reduce the "waste of resources" often associated with trials by facilitating more efficient and data-informed negotiations. Emerging Challenges: New complexities, such as the use of artificial intelligence by insureds and cybersecurity risks, are presenting novel situations with limited precedent, potentially leading to increased litigation. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/39413275

The Future of Insurance – Joseph Ziolkowski, Founder & CEO, Relm Insurance 01/06/2026

The Future of Insurance – Joseph Ziolkowski, Founder & CEO, Relm Insurance Episode Info With nearly 15 years of insurance industry experience, Joe Ziolkowski has navigated both US and non-US regulatory environments in the establishment of Property & Casualty and Life insurance company infrastructure. In 2019, Joe founded , Ltd. the first insurer licensed under the Bermuda Monetary Authority’s new “innovation” framework. Under his leadership, Relm has become the leading insurer to companies operating in the digital asset/Web3 space and has provided insurance to companies in more than 35 countries around the world. Relm has pioneered the development of innovative insurance products including coverage for staking/slashing events, property exposures for Bitcoin miners, directors and officers liability insurance for token issuers and smart contract failure. In 2024, Joseph spearheaded Relm’s expansion into the MENA region through a strategic partnership with Liva Group, enabling the launch of tailored insurance products for businesses in the Web3, AI, and space economy sectors across the UAE, Bahrain, Oman, Saudi Arabia, and beyond. Relm now operates through its Dubai-based affiliate with a Category 4 license from the Dubai Financial Services Authority (DFSA), and approval by the Central Bank, marking a pivotal step in the company’s global growth strategy. This move reinforces Relm’s position as a go-to insurer for emerging industries underserved by traditional insurance markets. Joseph holds a BS in Management & Business from Skidmore College and carries the CPCU (Chartered Property Casualty Underwriter) and Associate in Underwriting Management designations from The Institutes. Episode Overview: Foundation and Vision of Relm Insurance: Relm Insurance was founded to address the gap in the insurance industry for innovative sectors. Joe emphasizes the company's vision of making innovation resilient. Challenges in the Insurance Industry: The episode discusses the slow pace of innovation in the traditional insurance market and the need for companies like Relm to support emerging sectors. Joe highlights the challenges of underwriting for new and innovative sectors, which require a unique approach. Relm's Approach and Strategy: Relm's strategy involves deep engagement with clients to understand their needs and tailor insurance products accordingly. The company uses its differentiated risk appetite to support sectors like digital assets and advanced technologies. Cultural Insights: Joe discusses the importance of a learning culture at Relm, where employees are encouraged to continuously learn and adapt. Industry Evolution: The conversation touches on the need for the insurance industry to evolve and respond to new economic challenges and innovations. Conclusion: Joe expresses hope that Relm's efforts will push the insurance industry to better respond to innovation, ensuring that insurance remains a key enabler of progress. The episode concludes with Joe's optimistic outlook on the future of the insurance industry and the role of companies like Relm in leading the charge. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/39008925

The Future of Insurance – William Pitt, Executive Director, FASE 12/16/2025

The Future of Insurance – William Pitt, Executive Director, FASE Episode Info William Pitt is the executive director of (Fédération des Agences de Souscription Européennes), an association founded to address a widely recognized need for a pan-European body to represent Europe's fast-growing, but little understood, MGA sector. Prior to establishing FASE in 2025, William led research and consulting projects at Lexicon Associates and Conning. He is the author of The MGA Revolution: How MGAs are reshaping the insurance value chain, published by Lexicon Associates in November 2024. He previously led consulting initiatives for Conning in the United States and was the author of Conning's annual MGA studies. Prior to joining Conning in 2021, he served for twelve years as global chief marketing officer at Beazley. Earlier in his career, he held senior marketing and business development roles at Marsh & McLennan Companies and Lloyd's. William has written extensively on insurance for publications including the Wall Street Journal, Harvard Business Review, Institutional Investor, the Insurer, and Corriere della Sera. He is the author of More Equal than Others: A Director's Guide to EU Competition Policy, published by Director Books. Episode Overview: Background and Career William Pitt shares his journey in the insurance industry, emphasizing his involvement in the delegated authority market and the MGA sector. He discusses his roles at Conning and Lexicon Associates, where he focused on research and consulting. FASE and Its Mission Pitt explains FASE as a federation of MGAs, capacity providers, and service providers, aiming to support the entire delegated authority ecosystem. He compares it to the successful Target Markets organization in the US. The Role of Technology and Talent The discussion highlights the importance of technology and talent in the MGA space. Pitt notes the migration of talent to MGAs and the role of technology in enabling these businesses to operate more efficiently. Challenges and Opportunities in the MGA Market Pitt addresses the challenges of integrating new technologies into established carriers and the opportunities for MGAs to be more adaptable and nimble. He also discusses the evolving landscape in Europe and the potential for growth. The Future of MGAs in Europe The conversation turns to the future of MGAs in Europe, with Pitt expressing optimism about the growth and internationalization of MGAs. He emphasizes the need for MGAs to navigate regulations and access capacity providers. Conclusion The interview concludes with Pitt's insights on the unique moment for the MGA space in Europe and the exciting opportunities ahead. Key Takeaways FASE aims to support the MGA ecosystem by fostering collaboration and innovation. Technology and talent are crucial drivers of success in the MGA market. The MGA sector is poised for significant growth, particularly in Europe, as it adapts to new challenges and opportunities. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/39152270

The Future of Insurance – Casey Kempton, President, Personal Lines, Nationwide 12/09/2025

The Future of Insurance – Casey Kempton, President, Personal Lines, Nationwide Episode Info As the president of Personal Lines at Nationwide, Casey Kempton is responsible for all aspects of the business including product, underwriting, sales and distribution, claims and services. Her organization focuses on delivering effortless, personal and reassuring experiences for distribution professionals and customers who value protection and service. Casey previously served as the executive vice president, digital business officer at Chubb where she was responsible for small business revenue generation, agency experience and the build of digital acquisition channels via direct-to-consumer affinity partnerships, eBrokers and agent-carrier connectivity. Prior to Chubb, she led the personal lines agency channel at The Hartford including oversight of field sales performance, distribution strategy, marketing and product portfolio management. She also spent time with the ACE Group accountable for global personal and commercial lines as well as leading the operations and information technology for the Latin America region. Casey’s early career included working on P&C strategic initiatives across the insurance value chain at The Hartford. A graduate of the University of Connecticut, Casey holds Bachelor of Arts degrees in Cognitive Anthropology and English. She also has two patents in her name relating to homeowners insurance rating. Episode Overview: Casey shares her expertise and vision for the future of personal insurance lines, discussing the evolving landscape of the industry and the innovative strategies Nationwide is implementing to stay ahead. Key Topics Discussed: Introduction to Casey Kempton: Casey introduces herself and her role at Nationwide, where she oversees Auto, Home, Umbrella, and other personal lines. She shares her journey and experiences since taking on the role in February 2024. Customer-Centric Approach: Nationwide's strong focus on customer satisfaction and building robust relationships with distribution partners. The importance of understanding customer needs and providing tailored insurance solutions. Predict and Prevent Strategy: Discussion on the "Predict and Prevent" initiative, which aims to mitigate risks before they occur. How this strategy is reshaping the insurance landscape by focusing on prevention rather than just compensation. Technological Advancements: The role of AI and data in enhancing pricing sophistication and service delivery. The impact of telematics and connected technologies in personal lines insurance. Industry Challenges and Opportunities: Navigating the complexities of personal lines insurance, including risk management and loss prevention. The evolving consumer mindset towards insurance as a necessary investment rather than a mere obligation. Future Outlook: Casey's vision for the future of insurance, emphasizing the need for continuous innovation and adaptation. The potential for growth in embedded insurance and partnerships with OEMs. Conclusion: Casey Kempton provides a comprehensive overview of the current state and future direction of personal lines insurance. Her insights into Nationwide's strategies and the industry's evolution offer valuable perspectives for anyone interested in the future of insurance. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38899190

The Future of Insurance – Jim Dwane, CEO, MISSION (Live @ ITC Vegas 2025) 12/02/2025

The Future of Insurance – Jim Dwane, CEO, MISSION (Live @ ITC Vegas 2025) Episode Info Jim has over thirty years of experience in the insurance and insurtech industries, with a proven track record of success in leading and growing companies. In Jim’s previous role as CEO of bolt Solutions Inc, he grew the company’s revenue and oversaw the transformation of its business model, enabling the company to grow and scale quickly and efficiently. He has extensive experience creating unparalleled business success in the insurance and insurtech space, administering pragmatic and analytical decisions in high-pressure environments. His enthusiasm for embracing cutting-edge technologies and fostering a culture of innovation aligns perfectly with MISSON’s transformative and forward-thinking core values. Episode Overview: In this engaging episode of The Future of Insurance, we sit down with Jim Dwane, CEO of Mission, recorded live at ITC Vegas 2025. Jim shares his insights on the evolving landscape of the insurance industry and how Mission is at the forefront of this transformation. Key Discussion Points: Jim Dwane's Background: Jim discusses his extensive career in the insurance industry, having spent two-thirds of it with major carriers like Travelers and AIG before venturing into the insuretech space in 2017. Mission's Role and Vision: Mission is described as a program administrator that builds de novo programs, focusing on finding exceptional underwriters and providing them with the opportunity to become entrepreneurs. The company acts as an incubator and accelerator for MGUs (Managing General Underwriters), emphasizing a technology-first approach. Strategic Advisory and Support: Mission provides strategic advisory services, helping underwriters manage aspects beyond underwriting, such as capital management, marketing, and compliance. The company supports its partners with administrative, operational, and technological infrastructure. Industry Trends and Future Outlook: Jim highlights the rapid growth of the program space within the insurance industry and the importance of speed and innovation. The discussion touches on the strategic use of technology to accelerate industry transformation. Mission's Partnerships: Mission collaborates with multiple capacity partners, including its parent company, Accelerant, to ensure a robust support system for its MGUs. Conclusion: Join us for this insightful conversation with Jim Dwane as we explore the future of insurance and how Mission is paving the way for innovation and growth in the industry. Whether you're an industry veteran or new to the field, this episode offers valuable perspectives on the dynamic changes shaping the insurance landscape. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38898980

The Future of Insurance – Laurna Castillo, SVP, CSAA Insurance Group (Live @ ITC Vegas 2025) 11/18/2025

The Future of Insurance – Laurna Castillo, SVP, CSAA Insurance Group (Live @ ITC Vegas 2025) Episode Info As Senior Vice President, Laurna leads the company’s Western State Product and Club Experience teams, which are responsible for the performance of personal lines insurance products across CSAA Insurance Group’s Western markets. She also oversees the Club & Agency Experience teams, which are responsible for the operations and experience of CSAA’s largest distribution channel, AAA clubs. Laurna started her insurance career at CSAA Insurance Group as an Actuarial Analyst and rose rapidly through the company’s ranks. Subsequent roles of increased responsibility include Actuarial Supervisor and State Product Manager/Executive, before being promoted to VP in 2020. She has a degree in Applied Mathematics with a focus on Actuarial Science from UC Berkeley. She also is an Associate of the Casualty Actuarial Society and sits on the board of the California FAIR Plan and the Advisory Board for the Wildfire Interdisciplinary Research Center (WIRC) at San Jose State University. Born in Liverpool, UK, Laurna has lived in California since 2001. In her spare time, she enjoys playing games with her children and traveling with friends and family. Episode Overview: Laurna Castillo, SVP at CSAA Insurance Group, discusses the evolving landscape of the insurance industry, particularly in California. Recorded live at ITC Vegas 2025, the conversation delves into the challenges and opportunities facing insurers today. Key Topics Discussed: Commitment to California: Laurna discusses CSAA's longstanding commitment to the California market, emphasizing the importance of staying engaged despite the challenges posed by natural disasters like wildfires. The conversation highlights CSAA's strategic approach to maintaining viability in a tough market, focusing on careful rate management and community engagement. Wildfire Mitigation and Community Engagement: The episode explores CSAA's proactive measures in wildfire mitigation, including collaboration with the Insurance Institute for Business & Home Safety (IBHS). Laurna shares insights on the societal and educational aspects of encouraging property owners to adopt fire-safe practices. Regulatory Changes and Industry Adaptation: Discussion on the new sustainable insurance strategy introduced by the Department of Insurance and its implications for the industry. Laurna explains how these regulatory changes allow insurers to incorporate catastrophe models and reinsurance costs into their rates, a significant shift from past practices. Future Outlook: The episode concludes with a forward-looking discussion on the potential paths out of the current insurance availability crisis in California. Laurna emphasizes the need for a long-term commitment to market stability and resilience, highlighting the generational nature of these efforts. Conclusion: Join us for this engaging episode as Laurna Castillo provides a comprehensive view of the insurance industry's future, focusing on innovation, resilience, and community involvement. Whether you're an industry professional or simply interested in the future of insurance, this episode offers valuable insights and practical strategies for navigating the challenges ahead. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38898850

The Future of Insurance – Gil Arazi, Founder & Managing Partner, FinTLV Ventures (Live @ ITC Vegas 2025) 11/11/2025

The Future of Insurance – Gil Arazi, Founder & Managing Partner, FinTLV Ventures (Live @ ITC Vegas 2025) Episode Info Gil Arazi is the Founder and Managing Partner of FinTLV Venture Capital – a leading global late stage Insurtech VC (Hippo, Next Insurance, Unqork, Corvus, wefox and many more). FinTLV works very closely with dozens of the leading global insurers and re-insurers – to provide real value to its’ portfolio companies. Therefore, Gil is a board member/observer in Hippo, Next Insurance, Pattern, iFeel, Assured Allies, Lovys, and more. Gil has 20 Years’ experience as a senior executive and board member at the largest insurance companies in Israel and is a seasonal entrepreneur in the insurtech startup ecosystem. Episode Overview: Gil Arazi is a seasoned expert in the insurance industry and the visionary behind FinTLV Ventures. Recorded live at ITC Vegas 2025, this conversation delves into the transformative trends shaping the insurance landscape, with a focus on innovation, prevention, and the integration of technology. Key Discussion Points: Background and Experience: Gil Arazi shares his journey from Tel Aviv to becoming a prominent figure in the global insurance industry, highlighting his 30 years of experience and leadership roles in companies like Generali. The Birth of FinTLV Ventures: After leaving corporate life due to internal politics, Arazi founded FinTLV Ventures, which has grown into a leading insurtech venture capital firm. The firm has successfully invested in companies like Hippo and Corvus. Investment Focus and Industry Trends: Arazi discusses FinTLV's strategic focus on cyber insurance and the shift towards profitable growth in the insurance sector. He emphasizes the importance of understanding industry trends to guide investment decisions. The Role of Prevention in Insurance: A significant portion of the conversation centers around the need for the insurance industry to focus on prevention. Arazi argues that prevention can lead to substantial savings on future claims and improve societal well-being. The Spark Consortium: Arazi introduces "," a consortium aimed at integrating proven technologies from various sectors into insurance products. This initiative seeks to drive prevention and innovation within the industry. Challenges and Opportunities: The discussion also touches on the challenges of implementing innovative solutions in a traditionally conservative industry. Arazi highlights the potential of quantum computing and other emerging technologies to revolutionize insurance practices. Conclusion: This episode offers a deep dive into the future of insurance through the lens of innovation and technology. Gil Arazi's insights provide a roadmap for industry leaders looking to embrace change and drive growth in a rapidly evolving market. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38630905

The Future of Insurance – Amy Antczak, Co-Founder & COO, GreenieRe (Live @ ITC Vegas 2025) 11/04/2025

The Future of Insurance – Amy Antczak, Co-Founder & COO, GreenieRe (Live @ ITC Vegas 2025) Episode Info Amy Antczak, COO of , brings nearly two decades of experience working in the legal and insurance industries to her role as Chief Operating Officer for GreenieRE. In her previous leadership positions at Energetic Capital, CNA, and AIG, Amy leveraged her law degree to manage complex financial lines claims, professional liability cases, and corporate litigation. Episode Background: Amy Antczak is the Co-Founder and COO of GreenieRe, a pioneering reinsurance company focused on supporting the renewable energy sector. Recorded live at ITC Vegas 2025, this conversation delves into the challenges and opportunities within the insurance industry as it adapts to the growing demand for renewable energy solutions. Key Discussion Points: Introduction to GreenieRe: Amy shares her journey from a legal background and extensive experience in the insurance industry to co-founding GreenieRe. GreenieRe's mission is to remove bottleneck risks that hinder the deployment of decarbonization infrastructure. Challenges in Renewable Energy Insurance: The episode explores the lack of capacity in the insurance market for renewable energy projects and how GreenieRe is addressing this gap. Amy discusses the importance of making renewable energy projects more bankable and financeable. Innovative Solutions: GreenieRe's approach to providing surety bonds for renewable energy projects and the launch of their own surety bond program. The role of reinsurance in supporting primary insurers and enabling them to cover renewable energy risks. Future Outlook: Amy emphasizes the potential of insurance as a force for good in combating climate change and the need for collaboration across the industry. The episode concludes with a call to action for the insurance industry to embrace innovative solutions and work together to support the transition to renewable energy. Conclusion: This episode provides a compelling look at how the insurance industry can play a pivotal role in the transition to renewable energy. Amy Antczak's insights highlight the importance of innovation and collaboration in overcoming the challenges faced by the sector. Whether you're an insurance professional or interested in the future of renewable energy, this episode offers valuable perspectives on the evolving landscape of insurance. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38630875

The Future of Insurance – Peter Settel, CEO, Bold Penguin (Live @ ITC Vegas 2025) 10/28/2025

The Future of Insurance – Peter Settel, CEO, Bold Penguin (Live @ ITC Vegas 2025) Episode Info Peter Settel, CEO of , is a business and technology leader with a proven track record of leading technology-led growth companies across the insurance sector. Prior to Bold Penguin, Settel was the Enterprise Chief Strategy Officer and Information Officer at American Family Insurance. Before that, Peter spent 17 years as a senior executive leading capability development at Homesite Insurance. Peter spent his early career at Cambridge Technology Partners and as a leader at MediaLink Interactive. Settel holds a Bachelor of Science degree in Finance and Investments from Babson College. Introduction and Background: Recorded live at ITC Vegas 2025, Peter shares his extensive experience in the insurance technology sector, spanning over 25 years, and discusses the transformative journey of Bold Penguin from a startup to a leading enterprise technology provider in the insurance industry. Key Discussion Points: Introduction to Peter Settel and Bold Penguin: Peter Settel introduces himself and provides a brief overview of his career in insurance technology, starting with his role at Homesite Insurance and his journey through various leadership positions. An introduction to Bold Penguin, highlighting its evolution from a venture-backed startup to a significant player in the insurance technology space. Bold Penguin's Strategic Growth: Discussion on the acquisition of Bold Penguin by American Family Insurance in 2021 and Peter's transition to CEO . Insights into Bold Penguin's strategy to maintain its independence while serving the broader insurance market . Technology and Market Impact: Exploration of how Bold Penguin leverages digital technologies to enhance distribution platforms for small commercial insurance . The role of AI and digital transformation in reshaping the insurance landscape, with a focus on competitive positioning . Future of Insurance Distribution: Peter discusses the importance of maintaining a robust distribution network that includes agents, brokers, and carriers . The challenges and opportunities in balancing traditional insurance practices with innovative digital solutions . Audience Engagement: The episode encourages listeners to think about the future of insurance distribution and the role of technology in driving industry change. Conclusion: Peter Settel provides a compelling vision for the future of insurance, emphasizing the critical role of technology in driving efficiency and growth in the industry. This episode is a must-listen for anyone interested in the intersection of insurance and technology. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38630740

The Future of Insurance - Alex Timm, Co-Founder & CEO, Root Insurance 10/21/2025

The Future of Insurance - Alex Timm, Co-Founder & CEO, Root Insurance Episode Info With a vision of completely transforming the car insurance industry, Alex founded in 2015 on the principle that rates should be based primarily on driving behaviors, not demographics. As Founder and Chief Executive Officer, Alex leads the company in revolutionizing this outdated industry using mobile technology and data science to offer personalized car insurance rates to good drivers. Today, Root Insurance is the largest Property & Casualty InsurTech in the country. Throughout his insurance career, Alex has built expertise in pricing and reserving, finance, and mergers and acquisitions. Before founding Root, Alex worked at Nationwide Insurance as a senior strategy consultant for the Property & Casualty lines of the business. Alex is a Fellow of the Casualty Actuarial Society, a Henry Crown Fellow of the Aspen Institute, and a member of the American Academy of Actuaries. Episode Highlights Alex Timm, leveraging his actuarial background and experience in corporate strategy, co-founded Root Insurance to revolutionize the insurance industry by focusing on customer-centric experiences and technological innovation. Root Insurance integrates big data and machine learning to enhance pricing models and customer experiences, notably through partnerships like the one with Carvana. The company prides itself on controlling its technology stack, enabling a seamless insurance purchase process. Alex highlights the importance of diversity and continuous technological investment to address industry challenges and drive innovation. Root Insurance remains committed to transforming the insurance landscape by embedding insurance solutions and refining its technological capabilities. Introduction and Background: Alex Timm, an actuary by training, co-founded Root Insurance on March 14, 2015. His background in the insurance industry is deeply rooted, with his father being an insurance entrepreneur. Timm's passion for math and his experience in corporate strategy at a large insurance carrier led him to identify gaps in customer expectations and technological advancements within the industry. Vision and Innovation: Root Insurance was founded to address the lack of customer-centric experiences in the insurance industry. Timm was driven by the advent of big data and machine learning, aiming to leverage these technologies to match price to risk more effectively . The company has developed a seamless customer experience by embedding insurance directly into the vehicle purchase process, exemplified by their partnership with Carvana. Technological Advancements: Root Insurance controls its technology stack, allowing for seamless integration and a three-click purchase experience. This technological control is a significant advantage, enabling the company to refine pricing models and algorithms continuously. The use of telematics and other data sources is central to Root's strategy, but the company also emphasizes that telematics is just one aspect of their broader technological and pricing strategy. Challenges and Industry Insights: Timm acknowledges the challenges of underwriting profitably and the need for innovation in the insurance industry. He emphasizes the importance of diversity in thought and background to drive innovation. The interview touches on the broader industry context, including the challenges of going public and the need for continuous investment in technology to deploy advanced algorithms. Conclusion: Alex Timm's leadership at Root Insurance is characterized by a commitment to innovation, customer experience, and leveraging technology to transform the insurance industry. The company continues to evolve, focusing on embedding insurance solutions and refining their technological capabilities. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38550770

The Future of Insurance – ITC Vegas 2025 Recap 10/17/2025

The Future of Insurance – ITC Vegas 2025 Recap Episode Info I provide insights from 2025, focusing on the significant impact of artificial intelligence (AI) in the industry. I saw the power of the democratization and proliferation of AI models, which are enabling new solutions in the market. The emphasis was on empowerment rather than replacing staff, recognizing the need for more workforce due to overwork and burnout. I also got to be a judge at Guidewire's InsurePitch event, which featured pitches from five insurtechs, four of which focus on claims. This reflects a renewed interest in claims within the industry. Networking was a significant aspect of the conference as always, and it seemed like you never had enough time given how many great conversations can be had in this very unique coming together of so many forward thinking people and companies in Insurance. Episode Highlights This is my recap of the ITC Vegas 2025 conference, highlighting several key insights: Impact of Artificial Intelligence: A major theme was the transformative role of AI in the industry. The conference emphasized the democratization and widespread adoption of AI models, which are creating new market solutions. The focus is on using AI to empower the workforce rather than replace it, addressing issues like overwork and burnout. Claims Back in the Spotlight: There was a renewed focus on Claims-specific solutions, with 80% of the companies competing for the Guidewire InsurPitch prize being Claims solutions. Networking and Collaboration: Networking was a crucial part of the conference, with attendees engaging to drive industry progress. Despite time constraints, the speaker valued the opportunity to connect with peers and share ideas, which is vital for industry advancement. Overall, the conference had a strong focus on AI's pivotal role in industry transformation, the centrality of claims in insurance, and the importance of networking and collaboration for future growth. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38620350

The Future of Insurance Podcast – Live with Rob Galbraith at the 2025 PLRB Innovation Summit 09/16/2025

The Future of Insurance Podcast – Live with Rob Galbraith at the 2025 PLRB Innovation Summit Episode Info Rob Galbraith is the founder and CEO of Forestview Insights and is the author of the international bestselling book, . Rob is an award-winning speaker who has shared his unique insights at numerous events around the globe on the topics of innovation, insurtech, and the future of insurance. Rob has over 25 years of experience in the financial services industry in a variety of innovation and leadership positions at AF Group, USAA, and the Federal Reserve Board. Episode Highlights The interview with Rob Galbraith at the 2025 PLRB Innovation Summit covers several key topics related to innovation in the insurance industry. Rob Galbraith, the founder and CEO of Forestview Insights, discusses his role in consulting and training traditional companies, particularly in the insurance sector, to foster a culture of innovation. Key points from the interview include: Building a Culture of Innovation: Rob emphasizes the importance of creating a sustainable culture of innovation within companies, which goes beyond the efforts of a single leader or project. He highlights that innovation should be treated as a discipline similar to underwriting or actuarial science. Challenges in Innovation: He acknowledges the difficulties companies face in maintaining innovation, particularly in aligning IT projects with business needs. Rob shares his experiences with core system projects and the challenges of implementing new systems that meet business requirements. Role of AI: The discussion touches on the potential of AI to address technical debt and streamline processes in the insurance industry. Rob shares insights on how AI can help in summarizing regulatory documents and customizing systems without extensive manual programming. Long-term Perspective in Insurance: Rob discusses the long-term nature of the insurance business and how this perspective can be advantageous for innovation. He suggests that the industry's focus on long-term outcomes could support a more thoughtful approach to innovation. Overall, the interview provides valuable insights into the strategies and challenges of fostering innovation in the insurance industry, with a focus on the role of leadership, culture, and technology. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38197365

The Future of Insurance – Cayce Lunch, National Managing Partner, Tyson & Mendes 09/02/2025

The Future of Insurance – Cayce Lunch, National Managing Partner, Tyson & Mendes Episode Info Cayce E. Lynch is the National Managing Partner and an Equity Partner at Tyson & Mendes. In this capacity, she leads the firm’s strategic vision and execution across all offices, focusing on optimizing the firm’s performance and addressing challenges in the evolving insurance defense industry. As part of the firm’s executive leadership team, Ms. Lynch is passionate about fostering a culture centered on people while driving results, reflecting her belief that organizations thrive when they balance purpose with humanity. Under Ms. Lynch’s leadership, the firm has more than quadrupled in size and strengthened its reputation as a leader in insurance defense. She is the founder of several transformative initiatives, including the Tyson & Mendes Women’s Initiative, Young Professionals Group, and Diversity & Inclusion Committee, which provide mentorship and support for the firm’s attorneys and staff as well as insurance professionals nationwide. She also established Tyson & Mendes University, the firm’s premier internal education program that delivers unparalleled training for attorneys to ensure excellence in legal practice and client service. In her leadership, Ms. Lynch prioritizes work-life harmony over rigid concepts of “balance.” She is a vocal advocate for supporting working parents, empowering underrepresented groups, and encouraging individuals to fully embrace authenticity in their work. Her initiatives and approach aim to support employees in thriving personally and professionally. An industry-recognized speaker and educator, Ms. Lynch regularly presents CE and MCLE updates on topics such as preventing Nuclear Verdicts® and social inflation. She also serves as faculty for the Nuclear Verdicts Defense Institute, helping train defense professionals to combat Nuclear Verdict® trends. Ms. Lynch has been recognized with numerous awards, including San Diego Business Journal’s “Business Women of the Year” Award (2017), “Top 40 Under 40” by both San Diego Metro and San Diego Business Journal (2018, 2019), and CLM’s inaugural “Phenoms Under 40” (2022). She has also been listed as a “Woman of Influence in Law” (2021-2023)and a “Leader of Influence in Law” (2023) by San Diego Business Journal. Ms. Lynch earned her J.D., cum laude, in 2011 from the William S. Richardson School of Law, University of Hawaii at Manoa, where she served as the Outside Articles Editor for the University of Hawaii Law Review. After graduation, she clerked for Associate Justice James Duffy at the Hawaii Supreme Court. She is licensed to practice law in California and Colorado. Episode Highlights The Apex Method: Cayce Lynch introduces the "Apex" method, a holistic approach designed to prevent nuclear verdicts by diffusing juror anger from the onset of a case. This method emphasizes reasonableness and being a good human. Core Four Strategies: The Apex method includes four key strategies, referred to as the "Core Four," which are crucial in preventing juror anger and, consequently, nuclear verdicts. Research indicates that these strategies are often not utilized by the defense. Data-Driven Insights: The book is backed by extensive research, including the analysis of trial transcripts from 100 nuclear verdicts over the past decade. This research highlights the importance of understanding the psychological tactics used by the plaintiff's bar. Message of Hope: Despite the increasing challenge of nuclear verdicts, Cayce Lynch offers a message of hope. By changing defense strategies and presentations in court, there is potential to alter the trajectory of these verdicts and improve the viability of the insurance industry. Upcoming Book Release: "" is set to launch on October 22nd, with pre-sales available from early September. These insights from Cayce Lynch's interview provide a comprehensive look at the challenges and solutions surrounding nuclear verdicts, offering valuable strategies for defense attorneys and claims professionals. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/38057060

The Future of Insurance – Underwriting vs. VC – Like The Show "Stranger Things" 08/26/2025

The Future of Insurance – Underwriting vs. VC – Like The Show "Stranger Things" Episode Info In this episode, I explore the paradox that is insurance. We buy risk from others, yet we are risk averse ourselves. Looking at the work of underwriters as compared to venture investors, you find that the skillset is actually nearly identical, but it's being deployed in opposite directions. I discuss that, why that might be, and what someone trying to bring innovation and change to insurance should keep in mind given this reality. Episode Highlights This episode is a unique and shorter installment with insights and reflections rather than our normal interview format. The focus is on exploring the concept of risk aversion within the insurance industry and comparing it to the venture capital world. Key Topics Discussed: Risk Aversion in Insurance:I see a paradox of risk aversion in an industry that essentially deals with buying and managing risk. Despite being in the business of risk, the insurance industry tends to be conservative and slow to change. Comparison with Venture Capital:A comparison is drawn between underwriters and venture capitalists, highlighting how both evaluate businesses but from different perspectives. While venture capitalists have a capped downside and potentially unlimited upside, underwriters face a capped upside and potentially unlimited downside. Analogies and Insights:I compare this to the Netflix show "Stranger Things" to describe the contrasting worlds of insurance and venture capital, likening them to the "Upside Down" and the real world. Economic Perspectives:Discussion on the economic frameworks within which underwriters and venture capitalists operate, emphasizing the differences in risk and reward dynamics. Personal Reflections:The episode includes personal anecdotes and reflections on the nature of risk, decision-making, and the psychological aspects of dealing with uncertainty. Conclusion: The episode concludes with a call to embrace conversations about risk and change, encouraging listeners to prepare for and adapt to new challenges in their professional environments. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37926415

The Future of Insurance – Charlie Wendland, Chief Claims Officer, Branch 08/19/2025

The Future of Insurance – Charlie Wendland, Chief Claims Officer, Branch Episode Info Charlie Wendland is the Chief Claims Officer at Branch, a modern reciprocal exchange reinventing bundled home and auto insurance. With over two decades of experience at Progressive, Travelers, and National Interstate, Charlie has built and scaled high-performing claims teams that blend technology with exceptional customer care. He holds both an MBA and bachelor’s degree from Cleveland State University, plus multiple industry designations, and he currently serves on the board of OACTA. At Branch, Charlie built a digitally enabled claims organization from scratch and continues to pioneer innovations that improve outcomes and customer experiences. He’s passionate about modernizing insurance, uncovering hidden value, and mentoring the next generation of claims professionals. Episode Highlights AI in Claims Processing: The discussion emphasizes the use of AI at Branch to streamline the claims process, particularly through voice AI and electronic first notice of loss. This has led to over 70% of claims being reported through these technologies, enhancing efficiency and customer satisfaction. Empathy in AI: Charlie raised the concern about the ability of AI to replicate human empathy. He notes that the AI has been surprisingly effective in issuing empathetic responses, which is crucial for maintaining customer satisfaction. Technological Integration: Branch has integrated AI in various administrative tasks, such as document generation (with a solution from Kyber) and mail handling, which frees up human resources for more complex tasks. This has resulted in significant time savings and increased staff capacity. Future Prospects: Looking ahead, Charlie see the potential for AI to overlay on top of new data, particularly in Auto claims, where newer car models capture extensive data. This could shift the focus from claims investigation to claims confirmation. Human-AI Collaboration: Charlie underscores the importance of human oversight in AI-driven processes, ensuring accuracy and maintaining a human touch in customer interactions, as well as the need to be mindful of the impact of change on your staff. Given the speed of change Branch has lived, they’ve found this to be incredibly important. Overall, Charlie gave a comprehensive view of how AI is transforming the insurance industry, focusing on efficiency, customer experience, and the balance between technology and human interaction. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37863840

The Future of Insurance – Reid Holzworth, CEO, Ivans 08/12/2025

The Future of Insurance – Reid Holzworth, CEO, Ivans Episode Info Reid Holzworth leads Ivans' strategic direction. He is a prominent insurance industry leader with extensive insurance experience in both broker and insurer distribution environments. Reid began as an independent agent, frustrated that the products on the market didn’t fit well with his business model. So he founded and became CEO of TechCanary, an InsurTech leader on the Salesforce platform that Applied Systems acquired in 2019. TechCanary built an innovative set of insurance solutions on the Salesforce platform to create choice and flexibility for agencies who prefer , which has since been incorporated in Applied's portfolio under the name Applied Epic for Salesforce. Episode Highlights Introduction The video begins with a discussion about Reid's journey into the insurance industry, starting on the broker side and eventually managing an agency. Reid shares insights into their experience of franchising an agency and building a system on the Salesforce platform. Key Topics Discussed Building TechCanary Reid founded TechCanary, a technology company that became the leading insurance solution on the Salesforce platform. They discuss the partnership with Salesforce and the expansion into working with MGAs, carriers, and wholesalers. The Role of Ivans Ivans is highlighted as a crucial player in connecting carriers and agencies. Reid explains how Ivans transitioned from a nonprofit to a for-profit entity and its acquisition by Applied Systems. Technology and Innovation in Insurance The conversation touches on the integration of third-party data sources and the importance of operational efficiency. Reid emphasizes the need for continuous innovation and adaptation in the insurance industry. Challenges and Opportunities Reid discusses the challenges faced in the insurance industry, such as the need for better data management and the potential of AI and other technologies to transform business operations. He does not see AI replacing agents and brokers because of the way relationships are so critical to the work they do, but does see areas will it will have great impact, especially for work that has shifted to lower cost locations globally. Future Outlook The video concludes with a forward-looking perspective on the insurance industry, highlighting the importance of evolving and iterating on business models to stay competitive. Conclusion Reid shares his unique vantage point in the industry, bridging the gap between traditional agency operations and modern technological advancements. The discussion underscores the dynamic nature of the insurance industry and the continuous need for innovation. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37690405

The Future of Insurance - Short Summer Break 07/22/2025

The Future of Insurance – Mary Boyd, CEO, Hiscox USA 07/15/2025

The Future of Insurance – Mary Boyd, CEO, Hiscox USA Episode Info Mary Boyd is a seasoned senior executive with over 30 years of experience leading businesses through transformative phases in their history that span invention, renovation, integration and rebuilding. Beyond her reputation for building, revitalizing, and integrating businesses, Mary has a proven track record of successfully translating strategic vision into reality. Her career is distinguished by spearheading large-scale operational, technological, and team transformations, driving significant growth and innovation across organizations. Mary’s success lies in her ability to blend innovation with an agile approach, excelling at both seeing the big picture and identifying strategic opportunities in the finer details. Since 2006, Mary has held CEO, President and division leadership roles, consistently improving net income by optimizing channel economics, fostering best-in-class partnerships, building high-performance teams, and advancing operational excellence. Mary currently serves as Chief Executive Officer of Hiscox USA, leading the business through its next phase of growth and commitment to supporting the small business landscape. In her role, Mary oversees the financial operations of Hiscox USA’s nearly $1 billion commercial property and casualty business. She collaborates closely with her teams to drive near-term profitable growth while implementing a strategic vision that will markedly expand their reach to more of America’s entrepreneurs. Mary joined Hiscox from Plymouth Rock Assurance Corporation, where she served as President and CEO of their Independent Agency Group, overseeing personal insurance and commercial auto businesses. Before that, she led Hartford’s personal lines Direct-to-Consumer and Agency channels, following 15 years in high-net-worth personal lines. Mary began her insurance career at Chubb as an actuarial trainee, progressing through roles in Product and Pricing. She ultimately launched the Predictive Analytics practice for Chubb’s Personal Lines division and later spent five years at ACE (now Chubb), where she served as President of their Private Risk Services division. Mary earned her Bachelor of Arts degree in Applied Mathematics and Economics from Rutgers University. As a coach of youth sports, ambitious professionals, and entrepreneurs Episode Highlights Introduction and Background Mary shares her experience and background in the insurance industry, highlighting her 30-year career and her role at Hiscox USA. Hiscox USA, part of a long-standing London-based company, started its operations in the US in 2006. Business Model and Growth Hiscox USA has transformed the small commercial business sector by offering online binding and digital partnerships, expanding its business to nearly a billion dollars. The company operates as an omnichannel business, engaging in direct sales, digital partnerships, and wholesale brokerage. Challenges and Opportunities The conversation touches on the challenges small business owners face, such as being underinsured, and how Hiscox aims to support them through education and tailored insurance solutions. The company is focused on being a leading insurer for entrepreneurs, emphasizing the need for holistic support beyond just sales. Innovation The discussion emphasizes the importance of AI and advanced tools in improving underwriting and efficiency across the insurance value chain. Hiscox has partnered with Google to leverage AI for better underwriting and insights. Future Outlook Mary discusses the future of Hiscox, highlighting the integration of data and analytics to enhance product offerings and maintain competitivenes. The company aims to continue its growth by being a better partner and protector for businesses, focusing on insights and protection rather than just speed. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37264165

The Future of Insurance – Bill Pappas, EVP & Head of Global Technology & Ops, MetLife – LIVE @ ITI NYC 2025 07/08/2025

The Future of Insurance – Bill Pappas, EVP & Head of Global Technology & Ops, MetLife – LIVE @ ITI NYC 2025 Episode Info As innovation continues to change at a relentless pace, cutting through a noisy marketplace has never been more essential. Such change brings exciting opportunities but also potential risks. Solve the right issues with the right tech, and you can bolster bottom lines and future-proof operations. Identify the wrong challenges and the wrong technology, and you risk trust, reputation, and even market share. Learn how to identify the right opportunities with MetLife's Bill Pappas in this episode from our conversation on the main stage at ITI NYC 2025 session, 'From Enable to Empower: Harnessing Technology to Drive Business Growth.' Join us as Bill outlines the innovations that help shape MetLife's strategy and how his team has evolved tech deployment from an enabler to an empowerer of business growth. Episode Summary The episode discusses the evolving role of technology and AI in business operations, particularly at MetLife. Bill Pappas, a leader in technology and operations, highlights the integration of traditional technology with client experience and operational processes. He emphasizes the importance of adapting to rapid technological changes and the need for new execution playbooks, as traditional methods become obsolete quickly. The discussion also covers the balance between human and AI collaboration, suggesting that while AI presents significant opportunities, humans will continue to play a crucial role, especially in areas requiring critical thinking. Bill stresses the importance of a commercial mindset for business leaders, understanding both the financial aspects and the competitive landscape. Furthermore, the Bill addresses the challenges of digital transformation, noting that many companies struggle with integrating new tools into existing ecosystems due to legacy technical debt and fragmented data. He advises business leaders to focus on the value proposition of new technologies and ensure their data is fit for purpose. Role of Technology and AI: Exploration of how technology and AI are transforming business operations at MetLife. Integration of traditional technology with client experience and operational processes. Adapting to Technological Changes: Importance of adapting to rapid technological advancements. Need for new execution playbooks as traditional methods become quickly outdated. Human and AI Collaboration: Discussion on the balance between human roles and AI capabilities. Emphasis on the continued importance of human involvement in areas requiring critical thinking. Commercial Mindset: Importance of a commercial mindset for business leaders. Understanding financial aspects and the competitive landscape. Challenges of Digital Transformation: Challenges companies face with digital transformation. Issues with integrating new tools due to legacy technical debt and fragmented data. Focus on Value Proposition: Advice for business leaders to focus on the value proposition of new technologies. Ensuring data is fit for purpose to maximize technology benefits. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37152705

The Future of Insurance – Chris Meredith, Candidate for OK Insurance Commissioner 07/01/2025

The Future of Insurance – Chris Meredith, Candidate for OK Insurance Commissioner Episode Info Chris Merideth is a seasoned insurance industry professional, public policy strategist, and Republican candidate for Oklahoma Insurance Commissioner in 2026. With a career spanning agency operations, catastrophe response, and legislative advocacy, Chris brings a rare 360-degree view of the insurance ecosystem—having worked with agents, adjusters, consumers, and lawmakers from across the country. Currently serving in government affairs for a major national carrier, Chris has been on the front lines of some of the most pressing issues facing the market: skyrocketing premiums, litigation abuse, disappearing availability, and the urgent need for property resilience in a high-risk state like Oklahoma. Chris’s campaign is built on grassroots leadership, free-market reform, and a clear promise: make insurance work for people again. His bold policy agenda includes reducing reinsurance pressure, incentivizing fortified home construction, streamlining regulatory red tape, and launching transparency tools like a Prior Authorization Report Card and a Claims Complaint Scoreboard. Known for his energy, grit, and straight talk, Chris is leading a grassroots movement of agents and consumers to restore trust and accountability in the insurance system—before it’s too late. Follow his campaign at Episode Summary The video features a conversation with Chris Meredith, a candidate running for the position of Commissioner of Insurance in Oklahoma. The discussion centers around the challenges and solutions related to insurance and fortified homes in the state. Here are the key points covered in the video: Background and Motivation: Chris emphasizes that their campaign is not about politics but about protecting people and doing the right thing. He has extensive experience in the insurance industry, having worked across various states and attended national meetings. Insurance Challenges: There is a nationwide issue with insurance affordability, where people struggle to afford insurance, and carriers find it economically challenging to provide coverage. The frequency and severity of storms, particularly hailstorms, are increasing, making it more likely for homes to be hit. Fortified Homes Initiative: Chris advocates for fortified homes, which are designed to withstand severe weather conditions. This includes using hail-resistant shingles and securing roof decking. They highlight the success of similar programs in Alabama and stress the need for Oklahoma to adopt these best practices. Legislative and Grassroots Efforts: Chris discusses the importance of legislative changes and grassroots efforts to push for fortified home initiatives. He emphasizes collaboration over conflict, urging local agents, roofers, and contractors to work together to influence legislative priorities. Future Plans and Commitment: Chris is committed to implementing these initiatives if elected, drawing on private funding and legislative support. He expresses a personal connection to the cause, having witnessed the impact of insurance in disaster recovery. OverallOverall, the interviedw highlights Chris's vision for improving insurance practices in Oklahoma through fortified homes and collaborative efforts. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37153130

The Future of Insurance – Rick McCathron, President & CEO, Hippo Insurance – LIVE from ITI NYC 2025 06/24/2025

The Future of Insurance – Rick McCathron, President & CEO, Hippo Insurance – LIVE from ITI NYC 2025 Episode Info Over the last decade, the insurtech landscape has rapidly evolved, transitioning from a space dominated by startups innovating at the fringes to becoming a thriving industry amassing huge investment and innovation. But how did we get here, and more importantly, where do they go next? Hippo CEO, Rick McCathron, joins Bryan Falchuk for this conversion, titled, "A Decade of Insurtech: From Startup to Success Story in 10 Years," recorded live from the main stage of ITI NYC 2025. Rick reflects on a decade of progress at Hippo, exploriing the strategies that have propelled insurtechs from industry disruptors to established market players, offering insights into what it takes to scale, sustain growth, and maintain operational excellence. Episode Summary This episode provides insights into effective sales and networking strategies for those selling to insurance companies. It challenges conventional sales tactics and emphasizes the importance of personalized and informed approaches. Industry Challenges and Adaptation Rick emphasizes the dynamic nature of the business world, noting that successful companies are those that can pivot and adapt quickly to new learnings, data, and shifts in consumer appetites. He shares insights on the importance of making decisions with imperfect information and the need to adjust those decisions as more information becomes available. Financial Performance and Future Outlook Hippo has successfully met and exceeded its financial metrics, and Rick expresses confidence in the company's ability to continue this trend. He mentions an upcoming presentation to the investment community to outline their future plans. Customer Experience and Industry Transformation The discussion touches on the need for the insurance industry to improve customer experience, drawing parallels to Amazon's customer-centric approach. Despite progress, Rick believes there is still room for improvement. Transparency and Management Rick highlights the importance of transparency and ownership in management, acknowledging past mistakes and the need for change. He credits Hippo's management team for their ability to adapt and overcome challenges. Collaboration and Industry Opportunities The conversation also covers the need for collaboration within the industry, emphasizing that there is ample opportunity for different companies to succeed without a winner-takes-all mentality. OverallThe interview provides a comprehensive look at Hippo Insurance's strategies, challenges, and future plans, along with broader insights into the insurance industry's evolution. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37116340

The Future of Insurance – Bryan Falchuk with Sales Advice for Vendors 06/17/2025

The Future of Insurance – Bryan Falchuk with Sales Advice for Vendors Episode Info After a series of conferences where I saw some sales tactics that were having the opposite effect from what the person employing them would have wanted, I thought I'd use an episode to share some of the advice I give to companies I've advised over the years. It's informed by my direct experience having been an executive at insurance companies who got sold to, and running the sales function for a B2B SaaS insurtech solution provider. Hopefully this is valuable to anyone trying to sell into the insurance industry (and to those of us on the receiving end of those sales efforts!). Episode Summary This episode provides insights into effective sales and networking strategies for those selling to insurance companies. It challenges conventional sales tactics and emphasizes the importance of personalized and informed approaches. Key Points: Personalized Outreach: Avoid blanket approaches like mass emails or messages. Instead, invest time in understanding if the recipient is a genuine prospect. Tailor your messages to address specific needs and demonstrate genuine interest. Challenges with Conventional Tactics: Many sales playbooks advocate for reaching out to everyone, but this often leads to brand damage and wasted efforts. The video argues that the insurance industry requires a different approach due to its unique nature. Effective Networking: Utilize platforms like LinkedIn for meaningful connections rather than relying solely on event apps, which are often underutilized. Be mindful of social etiquette, such as not interrupting ongoing conversations or meetings. Building Relationships: Focus on being informed and culturally aware to foster genuine relationships. The goal is to reach a point where the prospect feels understood and sees you as a potential solution to their challenges. Practical Advice: Spend a few moments researching potential clients to ensure they are the right fit. Be upfront about your intentions to avoid wasting time on both sides. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/37006970

The Future of Insurance – Luca Russignan, Head of Insurance, Capgemini Research Institute 06/10/2025

The Future of Insurance – Luca Russignan, Head of Insurance, Capgemini Research Institute Episode Info Luca Russignan is an insurance expert with more than 15 years of experience with industry-leading consultancies and insurers. At Capgemini, he enables CxO conversations in the insurance sector through data-driven thought leadership to shape insurance business strategy focusing in particular on North America and Europe. He holds an MBA in Strategy and Finance from Hult International Business School. Episode Summary The interview discusses the future of the insurance industry, focusing on demographic changes and the role of technology, particularly AI, in shaping this future. Overall, the interview provides a forward-looking analysis of the insurance industry, urging stakeholders to consider demographic trends and technological advancements in their strategic planning. Key Points: Demographic Shifts: The interview highlights a significant demographic shift where the population pyramid is flipping, meaning there will be more older people than younger ones. This change is expected to fundamentally alter who buys insurance, the risks they face, and how these risks interconnect. Actionable Insights: The discussion emphasizes the importance of making insights actionable. The goal is not just to provide new information but to explain why it matters and how to start acting on it. This involves connecting future forecasts with present-day actions. Role of AI: AI is seen as a silver lining, offering opportunities to address challenges like a shrinking workforce and climate change. It is viewed as a tool that can enable successful aging of the population and unlock productivity gains. Strategic Conversations: The interview stresses the need for integrating demographic considerations into strategic conversations today. This integration is crucial for preparing for future challenges and opportunities. Future Projections: The interview looks ahead to 2050, considering how current trends will evolve. It encourages taking "no regret" actions today that will be beneficial regardless of how the future unfolds. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36818350

The Future of Insurance – Debbie Brackeen, Chief Innovation & Corporate Development Officer, CSAA Insurance Group 06/03/2025

The Future of Insurance – Debbie Brackeen, Chief Innovation & Corporate Development Officer, CSAA Insurance Group Episode Info Debbie Brackeen leads CSAA Insurance Group in strategy, partnerships, innovation and venture investing. She has more than 25 years of experience and leadership at innovative high-tech companies, including Apple, Sun, HP, and eBay, and, most recently, serving as the global head of innovation at Citigroup. She has served as an adviser to the Astia Technology Committee since 2008, and was an adviser on the corporate board of the National Venture Capital Association. Ms. Brackeen earned a degree in American Studies from Stanford University and has completed executive programs at the Northwestern Kellogg School of Management, INSEAD and the Stanford Graduate School of Business. Highlights from the Show The video features a discussion with David, who has over 35 years of experience in the insurance industry, focusing on casualty underwriting and management. He currently serves as the Head of Casualty at Argo Group, where he oversees various liability lines, including primary and excess casualty, environmental liabilities, construction liabilities, and workers' compensation. The conversation highlights Argo's niche focus on the U.S. market, with some operations in Bermuda, and its recent acquisition by Brookfield Wealth Solutions. David shares insights into the challenges faced by the Casualty insurance sector, such as social inflation, litigiousness in the U.S., and the economic viability of Casualty lines. He discusses the importance of capacity management and the need for insurance carriers to be nimble in managing their portfolios. The conversation also touches on the impact of distracted driving on auto insurance claims and the necessity for the industry to adapt to changing conditions. The video concludes with a discussion on the future of the insurance industry, emphasizing the need for innovation and the importance of attracting new talent to sustain the industry. David expresses optimism about the industry's ability to adapt and continue providing necessary coverage despite current challenges. Episode Summary The video features a discussion on the strategic implementation of Artificial Intelligence (AI) within a corporate setting, specifically focusing on the insurance industry. The conversation is led by Debbie Brackeen, who heads innovation and corporate development at CSAA Insurance Group, a part of the AAA insurance companies in the US. Key Points AI Strategy and Implementation: The focus is on harnessing the power of Generative AI (Gen AI) to transform business operations and create sustainable business value. The strategy involves embedding AI as a strategic capability within the company to gain a competitive advantage. AI in Insurance: The conversation highlights the potential of AI to revolutionize the insurance industry by improving efficiency and accuracy in claims processing and underwriting. The use of AI is seen as a way to manage both structured and unstructured data more effectively. Challenges and Opportunities: There is an acknowledgment of the challenges posed by AI, such as the need for governance, controls, and regulatory compliance. However, the potential benefits, such as faster claims processing and better customer service, are emphasized. Future Outlook: The discussion reflects optimism about the future impact of AI, comparing its transformative potential to that of the Internet. There is a belief that AI will lead to new job roles and opportunities, rather than just eliminating existing ones. Overall, the video provides insights into how AI is being strategically integrated into business processes to enhance efficiency and create new opportunities within the insurance sector. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36806760

The Future of Insurance – David Corry, Head of Casualty, Argo Group 05/27/2025

The Future of Insurance – David Corry, Head of Casualty, Argo Group Episode Info David Corry joined Argo Group in September 2020. As Head of Casualty, he is responsible for leading Primary Casualty, Excess Casualty, Construction, Environmental, Rockwood, and Bermuda Casualty. Corry previously served as Senior Vice President, Head of Environmental at Argo Group. He has in-depth experience in all lines of casualty insurance, having served as Senior Director at Markel Specialty and Vice President at Liberty Mutual. He also held senior positions at Chubb and Crum & Forster. Corry is a veteran of the armed forces, having served for 29 years in the Air National Guard, retiring with the rank of Lieutenant Colonel. Highlights from the Show The video features a discussion with David, who has over 35 years of experience in the insurance industry, focusing on casualty underwriting and management. He currently serves as the Head of Casualty at Argo Group, where he oversees various liability lines, including primary and excess casualty, environmental liabilities, construction liabilities, and workers' compensation. The conversation highlights Argo's niche focus on the U.S. market, with some operations in Bermuda, and its recent acquisition by Brookfield Wealth Solutions. David shares insights into the challenges faced by the Casualty insurance sector, such as social inflation, litigiousness in the U.S., and the economic viability of Casualty lines. He discusses the importance of capacity management and the need for insurance carriers to be nimble in managing their portfolios. The conversation also touches on the impact of distracted driving on auto insurance claims and the necessity for the industry to adapt to changing conditions. The video concludes with a discussion on the future of the insurance industry, emphasizing the need for innovation and the importance of attracting new talent to sustain the industry. David expresses optimism about the industry's ability to adapt and continue providing necessary coverage despite current challenges. Key Points: Challenges in Casualty Insurance: Social inflation and increased litigiousness in the U.S. Economic viability of casualty lines. Importance of capacity management and nimbleness in portfolio management. Impact of Distracted Driving: Significant effect on auto insurance claims. Necessity for the industry to adapt to changing conditions. Future of the Insurance Industry: Need for innovation and attracting new talent. Optimism about the industry's ability to adapt and provide necessary coverage despite challenges. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36689140

The Future of Insurance – InsurTech Rap Takeover with Nick Lamparelli 05/20/2025

The Future of Insurance – InsurTech Rap Takeover with Nick Lamparelli Episode Info The Insurance Industry is facing a number of challenges today. And yet the number of strategies tools we can use to overcome those challenges is equally numerous. That's the spirit of the conversations my good friend and I get into whenever we talk, and now, you get to hear what we talk about because we got together to take over 's a couple of weeks ago, and I am releasing that episode on my show for all of you! Highlights from the Show The interview delves into the current challenges and innovations within the insurance market, focusing on the years 2023 and 2024. Key issues discussed include the impact of inflation, tariffs, and natural catastrophes on the industry. The conversation highlights the structural changes in the market, particularly the broken cycle of rate adjustments post-crises, and the ongoing struggle to balance profitability with affordability for both carriers and consumers. Regulatory challenges, such as difficulties in obtaining rate approvals, are examined, alongside the industry's frustration with continuous rate increases. The discussion also explores innovative solutions like parametric insurance, which offers a viable alternative to traditional models, and emphasizes the importance of diversification in business models, especially for mutual insurers. The interview touches on the economic effects of tariffs on trade flow and currency attractiveness, as well as the long-term cost of capital. Audience interaction enriches the conversation, providing additional insights into market challenges and potential solutions. The session concludes with gratitude towards participants and a teaser for future discussions on community-based insurance solutions. Key Points: Market Dynamics and Challenges: The conversation explores the structural changes in the insurance market, emphasizing the broken cycle of rate adjustments following crises. Challenges in finding a balance between profitability and affordability for carriers and consumers are highlighted. Regulatory and Rate Issues: The difficulty in obtaining rate approvals and the impact of regulatory actions on market dynamics are discussed. The conversation touches on the frustration within the industry regarding continuous rate increases and the need for alternative solutions. Parametric Insurance Solutions: The rise of parametric insurance as a viable alternative to traditional models is explored, noting its benefits and cost implications. Diversification and Innovation: The importance of diversification in business models, especially for long-standing mutual insurers, is emphasized. The potential for creative solutions like reciprocal models and community-based insurance solutions is discussed. Impact of Tariffs and Economic Factors: The conversation delves into the effects of tariffs on trade flow, currency attractiveness, and the long-term cost of capital. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36641395

The Future of Insurance – Dr. Christy Lane & Laura McDonald, Co-Founders of Flora Fertility 05/13/2025

The Future of Insurance – Dr. Christy Lane & Laura McDonald, Co-Founders of Flora Fertility Guest Bio This episode featured the co-founders of a first-of-its-kind fertility insurance solution called . Dr. Christy Lane, President and Co-Founder Dr. Christy Lane is global leader of InsurTech, an investor, founder and award-winning health scientist with expertise in AI, digital health, and wearable devices. Dr. Lane is the Co-Founder of Flora Fertility, the Stanford Wearable Health Lab, as well as Founder and former CEO of Vivametrica. Dr. Lane is also a Venture Partner with IA Capital, an InsurTech/fintech venture firm in New York. Dr. Lane has built her career in women’s health research since the 90’s, and is blazing a new path forward to combine critical components of wearable tech to help inform insurance policy to make fertility treatments more accessible. As a mom of 3, Dr. Lane has gone through IVF herself and deeply understands the emotional and financial challenges of treatment. She has been recognized as Top 40 Under 40 in Calgary, Female Founders of Insuretech Winner and Top 20 Women in Tech. Laura McDonald, CEO and Co-Founder Laura McDonald is the Co-Founder of Flora Fertility, the first individually-owned insurance solution for fertility and women's health. She formerly founded, scaled, and sold Canada's largest financial media company focused on women and wealth and is passionate about educating women about financial freedom and helping them achieve those goals. She has guided product wholesaling for a major insurance company and helped scale a DTC AI model in the e-commerce space to have global market adoption across 100+ countries. She is a mother of four and the author of two best-selling personal finance books and a former media personality in the financial sector. Highlights from the Show The interview discusses the innovative approach of Flora Fertility, a company co-founded by Christy Lane and Laura McDonald. The company focuses on providing individually owned private insurance coverage for fertility, aiming to address the high demand and financial burden associated with fertility treatments. The discussion highlights the prevalence of fertility issues, with statistics indicating that one in six people may require fertility treatment, a figure recognized by the World Health Organization as a global health issue in 2023. Flora Fertility's insurance product is designed to be accessible and affordable, targeting women aged 20 to 34 with policies ranging from $15 to $70 per month, offering up to $50,000 in coverage for fertility treatments. The founders emphasize the importance of community and education, aiming to create a supportive environment for policyholders that includes perks, benefits, and educational resources. The episode also touches on the broader implications of women's health and the need for more investment and innovation in this area. It highlights the potential for Flora Fertility to change perceptions of insurance among younger generations and to serve as a gateway for other insurance products. The founders' personal experiences with infertility and their professional backgrounds in healthcare and entrepreneurship are key drivers behind the company's mission. Key Points: Innovative Insurance Solution: Flora Fertility offers a unique insurance product specifically for fertility treatments, addressing a significant gap in the market. Global Health Issue: Fertility issues affect one in six people globally, as recognized by the World Health Organization in 2023, highlighting the importance of accessible fertility treatment options. Affordable Coverage: The insurance policies are designed to be affordable, with monthly premiums ranging from $15 to $70, providing up to $50,000 in coverage. Target Demographic: The primary target audience for these policies is women aged 20 to 34, a demographic that can greatly benefit from early and proactive fertility planning. Community and Education: Flora Fertility emphasizes the importance of building a supportive community for policyholders, offering educational resources and additional benefits. Broader Implications for Women's Health: The initiative underscores the need for more investment and innovation in women's health, potentially reshaping perceptions of insurance among younger generations. Founders' Motivation: The personal experiences of the founders with infertility, combined with their professional expertise in healthcare and entrepreneurship, drive the mission and vision of Flora Fertility. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36492175

The Future of Insurance Podcast – Darren Wood, Founder, Recoop Disaster Insurance 05/06/2025

The Future of Insurance Podcast – Darren Wood, Founder, Recoop Disaster Insurance Guest Bio Darren Wood is the founder of , a first-of-its-kind, multi-peril disaster insurance product. Darren is an insurance industry veteran, with over 25 years of experience. He previously served as the division president for Holmes Murphy, a top 25 insurance broker, where he was responsible for the delivery of value-added solutions to insurance clients. He also held senior project management and operational leadership roles with Marsh Consumer (now Mercer), focusing on the delivery of employee benefit and affinity solutions to consumers through Fortune 1,000 clients. Darren received his degree in Accounting from Simpson College, earned his Project Management Professional (PMP) designation, and is a veteran of the United States Army.  Highlights from the Show In this episode, we cover the challenges and solutions related to insurance coverage, particularly in the context of natural disasters and underinsurance. The conversation highlights the following key points: Background and Motivation: Darren shares personal experiences from the Gulf War, emphasizing the importance of addressing resource shortages and providing solutions for those in need. Insurance Gaps and Solutions: The discussion focuses on the inadequacies of traditional insurance policies, which are often outdated and not suited to current exposure contexts. Darren is interested in exploring new solutions that can address these gaps effectively. Product Offering: Recoop offers a multi-peril disaster product that provides a lump sum solution to customers. This product is designed to complement existing insurance policies by covering gaps that traditional policies do not address. Distribution and Reach: Recoop has partnered with 22 distribution partners, providing access to approximately 140 million Americans. They are also working with independent agents and larger insurers to expand their reach. Challenges and Perseverance: Darren discusses the perseverance required to succeed in this field, drawing parallels to their military experience. They emphasize the importance of continuous effort and building a strong policy base to increase exposure and coverage. Future Outlook: The conversation concludes with optimism about the future and the potential for new solutions to fill existing gaps in insurance coverage. Darren expresses a commitment to helping others in the industry and addressing the real problems faced by people. Overall, the conversation underscores the need for innovative insurance solutions that can adapt to modern challenges and provide comprehensive coverage in the face of increasing natural disasters and underinsurance issues. This episode is brought to you by book series () from Bryan Falchuk. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/36337345

The Future of Insurance, Paul VanderMarck, Chief Technology & Innovation Officer, SageSure 04/29/2025

The Future of Insurance, Paul VanderMarck, Chief Technology & Innovation Officer, SageSure Paul VanderMarck is the Chief Technology and Innovation Officer of SageSure, leading the development of its proprietary technology platform and adopting new technologies to continue to advance the user experience. Previously, Paul was a managing director at boutique investment bank Financial Technology Partners, where he worked with a wide range of high-growth businesses across the insurtech landscape on capital raising and mergers and acquisitions. He previously spent 25 years as Chief Product Officer and as a member of the leadership team that grew Risk Management Solutions (RMS) from a startup into a $300 million revenue business while creating an entirely new market and transforming the way that the global insurance industry manages catastrophe risk. He holds a bachelor’s degree in civil engineering and a master’s degree in structural engineering, both from Stanford University. Episode SummaryThis interview discusses innovative strategies in the insurance industry, particularly focusing on proactive customer engagement and the use of technology to enhance claims processing. Here are the key points: Proactive Outreach: The company emphasizes the importance of reaching out to customers after catastrophic events, rather than waiting for claims to be filed. This approach aims to provide timely assistance and mitigate potential damages. Use of Technology: The integration of AI and aerial imagery allows the company to identify damaged properties quickly after disasters. This technology enables them to prioritize outreach to affected customers, even those who may still be evacuated. Claims Management: The discussion highlights the need to eliminate inefficiencies in claims processing, often referred to as "leakage." By using innovative solutions, the company aims to reduce unnecessary costs while ensuring that customers receive fair treatment during the claims process. Market Adaptation: The company has successfully navigated challenging market conditions, including inflation and increased reinsurance costs, by providing valuable products to agents and maintaining a strong growth trajectory. Customer Satisfaction: The video underscores the importance of customer satisfaction, particularly in claims handling. Engaging with customers during claims processes can lead to higher satisfaction rates, which is crucial for the company's reputation and success. Overall, the episode presents a forward-thinking approach to insurance, focusing on technology, customer engagement, and operational efficiency to improve service delivery and maintain competitiveness in a challenging market. This episode is brought to you by thought leadership series, available globally from Amazon in print, Kindle and Audible audiobook. Follow the podcast at for more details and other episodes. Music courtesy of , available to stream or download on , , and and more. /episode/index/show/futureofinsurance/id/35844690

The Future of Insurance

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