The Future of Insurance Podcast – Live with Rob Galbraith at the 2025 PLRB Innovation Summit
Release Date: 09/16/2025
The Future of Insurance – Laurna Castillo, SVP, CSAA Insurance Group (Live @ ITC Vegas 2025)
The Future of Insurance
Episode Info As Senior Vice President, Laurna leads the company’s Western State Product and Club Experience teams, which are responsible for the performance of personal lines insurance products across CSAA Insurance Group’s Western markets. She also oversees the Club & Agency Experience teams, which are responsible for the operations and experience of CSAA’s largest distribution channel, AAA clubs. Laurna started her insurance career at CSAA Insurance Group as an Actuarial Analyst and rose rapidly through the company’s ranks. Subsequent roles of increased responsibility include...
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The Future of Insurance – Gil Arazi, Founder & Managing Partner, FinTLV Ventures (Live @ ITC Vegas 2025)
The Future of Insurance
Episode Info Gil Arazi is the Founder and Managing Partner of FinTLV Venture Capital – a leading global late stage Insurtech VC (Hippo, Next Insurance, Unqork, Corvus, wefox and many more). FinTLV works very closely with dozens of the leading global insurers and re-insurers – to provide real value to its’ portfolio companies. Therefore, Gil is a board member/observer in Hippo, Next Insurance, Pattern, iFeel, Assured Allies, Lovys, and more. Gil has 20 Years’ experience as a senior executive and board member at the largest insurance companies in Israel and is a seasonal entrepreneur in...
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The Future of Insurance – Amy Antczak, Co-Founder & COO, GreenieRe (Live @ ITC Vegas 2025)
The Future of Insurance
Episode Info Amy Antczak, COO of , brings nearly two decades of experience working in the legal and insurance industries to her role as Chief Operating Officer for GreenieRE. In her previous leadership positions at Energetic Capital, CNA, and AIG, Amy leveraged her law degree to manage complex financial lines claims, professional liability cases, and corporate litigation. Episode Background: Amy Antczak is the Co-Founder and COO of GreenieRe, a pioneering reinsurance company focused on supporting the renewable energy sector. Recorded live at ITC Vegas 2025, this conversation delves into the...
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The Future of Insurance – Peter Settel, CEO, Bold Penguin (Live @ ITC Vegas 2025)
The Future of Insurance
Episode Info Peter Settel, CEO of , is a business and technology leader with a proven track record of leading technology-led growth companies across the insurance sector. Prior to Bold Penguin, Settel was the Enterprise Chief Strategy Officer and Information Officer at American Family Insurance. Before that, Peter spent 17 years as a senior executive leading capability development at Homesite Insurance. Peter spent his early career at Cambridge Technology Partners and as a leader at MediaLink Interactive. Settel holds a Bachelor of Science degree in Finance and Investments from Babson College....
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The Future of Insurance - Alex Timm, Co-Founder & CEO, Root Insurance
The Future of Insurance
Episode Info With a vision of completely transforming the car insurance industry, Alex founded in 2015 on the principle that rates should be based primarily on driving behaviors, not demographics. As Founder and Chief Executive Officer, Alex leads the company in revolutionizing this outdated industry using mobile technology and data science to offer personalized car insurance rates to good drivers. Today, Root Insurance is the largest Property & Casualty InsurTech in the country. Throughout his insurance career, Alex has built expertise in pricing and reserving, finance, and mergers and...
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The Future of Insurance – ITC Vegas 2025 Recap
The Future of Insurance
Episode Info I provide insights from 2025, focusing on the significant impact of artificial intelligence (AI) in the industry. I saw the power of the democratization and proliferation of AI models, which are enabling new solutions in the market. The emphasis was on empowerment rather than replacing staff, recognizing the need for more workforce due to overwork and burnout. I also got to be a judge at Guidewire's InsurePitch event, which featured pitches from five insurtechs, four of which focus on claims. This reflects a renewed interest in claims within the industry. Networking was a...
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The Future of Insurance Podcast – Live with Rob Galbraith at the 2025 PLRB Innovation Summit
The Future of Insurance
Episode Info Rob Galbraith is the founder and CEO of Forestview Insights and is the author of the international bestselling book, . Rob is an award-winning speaker who has shared his unique insights at numerous events around the globe on the topics of innovation, insurtech, and the future of insurance. Rob has over 25 years of experience in the financial services industry in a variety of innovation and leadership positions at AF Group, USAA, and the Federal Reserve Board. Episode Highlights The interview with Rob Galbraith at the 2025 PLRB Innovation Summit covers several key topics...
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The Future of Insurance – Cayce Lunch, National Managing Partner, Tyson & Mendes
The Future of Insurance
Episode Info Cayce E. Lynch is the National Managing Partner and an Equity Partner at Tyson & Mendes. In this capacity, she leads the firm’s strategic vision and execution across all offices, focusing on optimizing the firm’s performance and addressing challenges in the evolving insurance defense industry. As part of the firm’s executive leadership team, Ms. Lynch is passionate about fostering a culture centered on people while driving results, reflecting her belief that organizations thrive when they balance purpose with humanity. Under Ms. Lynch’s leadership, the firm has more...
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The Future of Insurance – Underwriting vs. VC – Like The Show "Stranger Things"
The Future of Insurance
Episode Info In this episode, I explore the paradox that is insurance. We buy risk from others, yet we are risk averse ourselves. Looking at the work of underwriters as compared to venture investors, you find that the skillset is actually nearly identical, but it's being deployed in opposite directions. I discuss that, why that might be, and what someone trying to bring innovation and change to insurance should keep in mind given this reality. Episode Highlights This episode is a unique and shorter installment with insights and reflections rather than our normal interview format. The focus is...
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The Future of Insurance – Charlie Wendland, Chief Claims Officer, Branch
The Future of Insurance
Episode Info Charlie Wendland is the Chief Claims Officer at Branch, a modern reciprocal exchange reinventing bundled home and auto insurance. With over two decades of experience at Progressive, Travelers, and National Interstate, Charlie has built and scaled high-performing claims teams that blend technology with exceptional customer care. He holds both an MBA and bachelor’s degree from Cleveland State University, plus multiple industry designations, and he currently serves on the board of OACTA. At Branch, Charlie built a digitally enabled claims organization from scratch and continues to...
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Episode Info
Rob Galbraith is the founder and CEO of Forestview Insights and is the author of the international bestselling book, The End of Insurance As We Know It.
Rob is an award-winning speaker who has shared his unique insights at numerous events around the globe on the topics of innovation, insurtech, and the future of insurance.
Rob has over 25 years of experience in the financial services industry in a variety of innovation and leadership positions at AF Group, USAA, and the Federal Reserve Board.
Episode Highlights
The interview with Rob Galbraith at the 2025 PLRB Innovation Summit covers several key topics related to innovation in the insurance industry. Rob Galbraith, the founder and CEO of Forestview Insights, discusses his role in consulting and training traditional companies, particularly in the insurance sector, to foster a culture of innovation.
Key points from the interview include:
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Building a Culture of Innovation: Rob emphasizes the importance of creating a sustainable culture of innovation within companies, which goes beyond the efforts of a single leader or project. He highlights that innovation should be treated as a discipline similar to underwriting or actuarial science.
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Challenges in Innovation: He acknowledges the difficulties companies face in maintaining innovation, particularly in aligning IT projects with business needs. Rob shares his experiences with core system projects and the challenges of implementing new systems that meet business requirements.
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Role of AI: The discussion touches on the potential of AI to address technical debt and streamline processes in the insurance industry. Rob shares insights on how AI can help in summarizing regulatory documents and customizing systems without extensive manual programming.
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Long-term Perspective in Insurance: Rob discusses the long-term nature of the insurance business and how this perspective can be advantageous for innovation. He suggests that the industry's focus on long-term outcomes could support a more thoughtful approach to innovation.
Overall, the interview provides valuable insights into the strategies and challenges of fostering innovation in the insurance industry, with a focus on the role of leadership, culture, and technology.
This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk.
Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.
Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.