The Role of AI in a Pandemic, the Launch of Responsible AI, and What’s Ahead
Release Date: 05/28/2020
Security Roundup & Hitachi Restructure - Infrastructure Matters, Episode 40
Futurum Tech Webcast
In this episode of Infrastructure Matters, hosts Krista Macomber and Camberley Bates cover Commvault earnings, Dell’s data protection announcement, Microsoft’s Secure Feature initiative plus why Hitachi matters. Key topics include: Commvault Earnings Discussion: Strong fiscal and quarter performance, with a 10% year-over-year revenue increase and how their shift into cyber resiliency made the difference. Dell's Innovations in Data Protection: Dell's Data Protection Group introduced improvements with its Data Domain system and PowerProtect offerings. We cover the...
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Enterprising Insights, Episode 24- Tableau Conference, Industry News, and an Enterprise Apps Rave
Futurum Tech Webcast
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses Tableau Conference 2024, recent earnings news from major enterprise application vendors. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.
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Enterprising Insights, Episode 23 - Oracle Analyst Summit, Industry News, and a CX Rant
Futurum Tech Webcast
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the Oracle Analyst Summit, a survey on the changing nature of service organizations from Salesforce, and brief commentary on the plethora of earnings announcements from SaaS vendors. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.
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How Modern Marketing is Enabling Delta Air Lines to Revolutionize Travel
Futurum Tech Webcast
On this episode of Marketing Art and Science, I am joined by Delta Air Lines’ CMO Alicia Tillman for a conversation on how modern marketing is enabling Delta to revolutionize travel globally. Together, we explore the massive impact Delta’s MarTech stack is having on the business and dive into the emerging technologies Delta is deploying that are already profoundly influencing the personalized passenger experience. Our discussion covers: Alicia Tillman's role as CMO of Delta Air Lines and the company's recent recognition for innovation and customer experience at events like...
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Navigating the CX Maturity Journey with Customer-Centric Excellence
Futurum Tech Webcast
In this episode of the Futurum Tech Webcast, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick is joined by Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo a digital transformation, and discusses the maturity journey involved with improving CX delivery via the use of generative AI, omnichannel engagement, and automation.
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Q1 Earnings and another busy week in Tech! - Infrastructure Matters, Episode 39
Futurum Tech Webcast
In this episode of Infrastructure Matters, hosts Steven Dickens and Camberley Bates cover the Rubrik IPO, Oracle’s positioning in the cloud market, plus IBM’s Storage announcements. Key topics covered: Rubric IPO: Rubric, a data protection company, went public with a $5.6 billion valuation, emphasizing its scale-out data protection capability and its focus on cybersecurity. IBM Earnings and Acquisition: IBM reported solid earnings, with notable growth in software and hybrid cloud, and announced the acquisition of HashiCorp for $35 a share, enhancing its open-source support model....
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5G Factor: Q1 2024 Earnings Implications and Pay Phones
Futurum Tech Webcast
In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review the Q1 2024 earnings of T-Mobile, Verizon, and AT&T and their impact across the 5G ecosystem, BT’s partnership with Global to modernize its UK Portfolio Businesses, and Charter’s Q1 2024 earnings reflect making significant strides in residential mobile service revenue growth. Our analytical review spotlighted: Big 3 US Mobile Operators Hit Guidance Home Runs: T-Mobile reported Q1 2024 results, raising full year guidance and delivering...
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How to Work Securely from Virtually Anywhere with 5G Connected Laptops
Futurum Tech Webcast
, National Senior Manager of Partner Solutions at for Business, joins Ron Westfall and Krista Macomber to discuss the rapidly evolving threat landscape and steps decision makers can take to protect their organizations. They delve into why 5G connected laptops are integral to meeting mounting cybersecurity threats, particularly as remote work is increasing, and how they can empower organization to connect securely from anywhere, especially through the backing of a nationwide 5G standalone network. Their discussion covers: The increase in cybersecurity threats and the potential risks,...
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Security Bonanza - Infrastructure Matters, Episode 38
Futurum Tech Webcast
In this episode of Infrastructure Matters, hosts Camberley Bates, Krista Macomber, and Steven Dickens discuss recent developments in IT infrastructure, with a focus on security, cloud computing, and data protection. They highlight the enduring impact of strategic partnerships and investments among major companies, underscoring the importance of cybersecurity and cloud solutions in today's IT landscape. They also discuss updates from the NAB Show in Las Vegas, discussions on the significance of sovereign clouds, and the potential ramifications of recent acquisitions in the tech space. Key...
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How Modern Marketing is Enabling Domino Data Lab to Unleash the Power of AI
Futurum Tech Webcast
On this episode of Marketing Art and Science, I am joined by Domino Data Lab CMO Thomas Been for a conversation on how Domino is enabling its customers to unleash the power of AI, how marketing is leveraging generative AI to facilitate the customer journey, and how its martech stack is influencing targeting, amplification, and engagement. Our discussion covers: How Domino Data Lab is enabling organizations to unleash the power of AI to transform leveraging marketing. About Domino’s MarTech stack and AI integration: The CMO’s recommendations on AI (e.g., build the basics, learn...
info_outlineIn this special episode of the Futurum Tech Webcast — Interview Series, host Shelly Kramer interviews Rob Walker, Pega’s VP of decisioning and analytics to discuss the role AI is playing in the pandemic, the launch of Pega’s Responsible AI ethical bias check, how empathy and ethics come into play and impact the bottom line, and also how organizations can benefit from leveraging AI moving forward.
This conversation is intended as a preview to Pega’s upcoming Pegaworld iNspire virtual event being held on June 2, 2020, from 9 to 11:30am EDT. This high impact, low time commitment, interactive virtual event is free, sure to be packed with great information, and also available on demand for all registrants. Register for Pegaworld iNsprire here.
Shelly and Rob covered a wide range of topics, all related to AI, ethics, empathy, and how all of them are playing a role in business operations (and customer experience), during these pandemic times and beyond. They discussed:
- Companies who are successfully leveraging AI in pandemic times and how they and their customers are benefitting;
- How taking the long-term view of your customer relationships can actually be the most profitable view, and also lead to longer term loyalty.
- How speeding up interactions and adding in empathy is something AI can do at scale, which organizations need most right now.
- Responsible AI, a new offering from the team at Pega, and how an ethical bias check built in beyond the data science level can help businesses practice responsible AI in their engagement strategies.
Rob shared some interesting customer use case examples and some innovative approaches that Pega customers are taking in these pandemic times — and what that might mean for the future.
Please also check out my other interviews with Pega SMES, including:
The Pandemic is a Catalyst a Lot of Businesses Needed — It’s Time for a Massive Rethink (Don Schuerman, Pega CTO)
How Banks Are Capitalizing on Pandemic-Fueled Digital Transformation to Serve Customers (Marc Andrews, VP of Financial Services and Insurance)
How Businesses are Adapting Customer Service Strategies in Times of Disruption (Jeff Nicholson, global head of CRM)