Kelly Monahan on How Anti-Fragile Companies Turn Stress Into Strength
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Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common. Upwork Research Institute's Kelly Monahan joins to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connected...
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Shaelyn Otikor-Miller on Rolling Out Dynamics Copilot in the Financial Industry
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The more technology changes, the more things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is...
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Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.
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Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this...
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CVS Health's Cross-Functional Approach to Digital Employee Experience
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For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you. Frank McAloon, VP of digital workplace and security delivery at CVS Health joins to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time...
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A Look Inside BlackRock's Award-Winning Digital HQ
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Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life. In this episode of , Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a winner for innovative use of workplace technology. "Change management was the key to our success and really helping people...
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Why Design Thinking Matters
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If someone asked you to define design thinking, would you be able to do it? In this episode of , Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party...
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Dr. James Doty on the Scientific Case for More Compassionate Workplaces
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Compassion isn't typically a focus of board-room discussions, but maybe it should be. In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why compassion in the workplace pays off for everyone. Listen: "The reality is that there are many corporations which are functioning on an old paradigm, which is motivation through fear....
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Chris Harrer Shares a Bird's Eye View Into the Relaunch of ComcastNow
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100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That’s the challenge that and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company’s intranet, ComcastNow. In this episode of , Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to...
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PG&E's Spencer Mains on Getting Tech on the Onboarding Agenda
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Think back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job? In this episode of , Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation agenda after witnessing how long it took for some of their colleagues to receive their work computer. Listen: "A year ago, we had people coming on board, and it could take an average of...
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Karin Hurt on The Good Side of Workplace Conflict
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Conflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can’t have innovation, growth or change within our organizations. Karin Hurt, CEO of Let’s Grow Leaders and author of the book, “Powerful Phrases For Dealing With Workplace Conflict,” joins the podcast to discuss what she’s learned about addressing conflict with care-filled words and building brighter, bolder cultures in the office. “If you both care about something really...
info_outlineWhat makes a company irresistible?
That's the question behind Josh Bersin's most recent book, "Irresistible: The 7 Secrets to the World's Most Enduring, Employee Focused Organizations." And what it comes down to is a focus on their employees.
At a time when some companies are rolling back recent improvements to the employee experience, Bersin joins Get Reworked to explain why an investment in employee experience is an investment in the long-term health and success of an organization.
"In reality, investors can sell their stock, they're not that committed to the company, they can leave. Customers can leave too, customers will give you all sorts of input, but they can just buy another product. Employees are deeply committed to your company, because they voted with their lives and their families to work for you. And when they have problems and they speak up, you need to listen to them first, not last, and don't sacrifice the employees on behalf of the customers.
"And that's what the EX thing is all about. It's creating a real focus on what can we do to take this workforce we have and make it really better for them, for our customers, for our product, for our operations, and so forth."
Highlights of the conversation include:
- What separates employee-centric organizations from others.
- The qualities that define an irresistible organization.
- Why constant learning in part defines successful organizations.
- How leaders need to change from controllers to coaches.
- Why team-centric work sets thriving companies apart.
Plus, host Siobhan Fagan talks with Josh about a memorable performance review, why becoming an irresistible organization is challenging for leaders and employees alike, and why the long-term success of a company rests on its ability to unleash human potential. Listen in for more.
Have a suggestion, comment or topic for a future episode? Send it to editors@reworked.co.