Get Reworked
Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at editors@simplermedia.com.
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Kelly Monahan on How Anti-Fragile Companies Turn Stress Into Strength
06/09/2025
Kelly Monahan on How Anti-Fragile Companies Turn Stress Into Strength
Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common. Upwork Research Institute's Kelly Monahan joins to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connected to community. And those three things I think are in really rare regard today for the ways we think about innovation. I would rather ask, well, do you have autonomy? Do you feel connected to your colleagues? Do you feel like you're contributing to something bigger than yourself than necessarily perks? Again, in a perfect world, you'd have both firing on all cylinders, but I think we overlook at the intrinsic side," said Kelly. Highlights of the conversation include: How workplace innovators maintain culture across a blended organization. Why Kelly doesn't see innovation and efficiency as being at odds. How self-determination theory applies to workplace motivation and satisfaction.
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Shaelyn Otikor-Miller on Rolling Out Dynamics Copilot in the Financial Industry
04/15/2025
Shaelyn Otikor-Miller on Rolling Out Dynamics Copilot in the Financial Industry
The more technology changes, the more things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I think we just need to slow down the mindset a bit and realize it's just another phase. It's another part of the journey," said Shaelyn. Highlights of the conversation include: The hurdles Shaelyn's team tackled to prepare for the Dynamics Copilot rollout. How they handles the change management side of the rollout. An overview of how 25+ years of technological changes have changed the workplace — and what things stay the same.
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Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.
03/03/2025
Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.
Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can be full of flashing lights and distractions, or it can be an environment that guides you through the noise to find the connections and the ideas that matter most to you," said Laura. Highlights of the conversation include: How HKS Inc balances live knowledge sharing lessons and static knowledge hubs to account for employee needs. The differences between knowledge management practices in a consumer packaged goods firm vs. an architecture firm. How she finds the balance between information overload and open exploration and knowledge sharing.
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CVS Health's Cross-Functional Approach to Digital Employee Experience
11/05/2024
CVS Health's Cross-Functional Approach to Digital Employee Experience
For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you. Frank McAloon, VP of digital workplace and security delivery at CVS Health joins to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overall, the success that we're trying to have with the XMO is to reduce stress on our colleagues, making them more productive, making sure they are more streamlined in what they're doing and ultimately helping our clients and customers across everyone that works with CVS. The happier our colleagues can be and the more efficient they can be, the better it is for everyone," said Frank. Highlights of the conversation include: How he and the XMO office approach prioritization in an organization with more than 300,000 employees. How CVS Health is using AI to identify potential problem areas for colleagues. Why Frank sees a future where IT help desks are no longer needed.
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A Look Inside BlackRock's Award-Winning Digital HQ
10/07/2024
A Look Inside BlackRock's Award-Winning Digital HQ
Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life. In this episode of , Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a winner for innovative use of workplace technology. "Change management was the key to our success and really helping people to understand before they ever stepped foot in that building what they were getting, I think really helped us in the weeks and months that followed. And that has been a huge lesson for us as we think about other technologies we roll out, as we tackle other moves like this," said Jen. Highlights of the conversation include: A discussion of the before and after of BlackRock's workplace. Why Jen credits change management for the success of the initiative. The employee response to the new face of BlackRock.
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Why Design Thinking Matters
09/03/2024
Why Design Thinking Matters
If someone asked you to define design thinking, would you be able to do it? In this episode of , Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party perspective, that nonpartisan view coming from the design team really helps the teams take a step back, lead with data and insights, and then make more informed decisions," Andrew said. Highlights of the conversation include: What critics of design thinking got right and where they missed the mark. Why Andrew views design thinking is one form of business development. What goes into choosing which problem to solve when with design thinking. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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Dr. James Doty on the Scientific Case for More Compassionate Workplaces
08/05/2024
Dr. James Doty on the Scientific Case for More Compassionate Workplaces
Compassion isn't typically a focus of board-room discussions, but maybe it should be. In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why compassion in the workplace pays off for everyone. Listen: "The reality is that there are many corporations which are functioning on an old paradigm, which is motivation through fear. And when that is the paradigm, it leads to several negative aspects. One is it decreases productivity, it decreases creativity, it increases healthcare costs, and it has a negative effect or increases, if you will, human resource costs. So if the corporate entity in and of itself is not a compassionate place, that will dramatically increase problems related to mental health issues," said Jim. Highlights of the conversation include: Why an identified need for self-compassion in part drove the creation of Happi.ai, a mental health avatar. The scientific and financial argument for why compassion matters in the workplace. How technology can both help and harm our efforts to build connections in the world and the workplace. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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Chris Harrer Shares a Bird's Eye View Into the Relaunch of ComcastNow
07/08/2024
Chris Harrer Shares a Bird's Eye View Into the Relaunch of ComcastNow
100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That’s the challenge that and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company’s intranet, ComcastNow. In this episode of , Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to deliver an unified digital employee experience. "We did a lot of research. We did surveys, obviously, and we did many individual stakeholder sessions. I think we did 36 stakeholder sessions, and that went from everywhere from literally the CIO, the CHRO, all the way down to department heads. We did end users in general, all the way from the frontline all the way up. Everyone's a user in the end," said Chris. Highlights of the conversation include: The unexpected challenges that came up during the project. The response to the relaunched ComcastNow. What Chris wishes he knew when he started that he knew when he ended. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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PG&E's Spencer Mains on Getting Tech on the Onboarding Agenda
06/10/2024
PG&E's Spencer Mains on Getting Tech on the Onboarding Agenda
Think back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job? In this episode of , Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation agenda after witnessing how long it took for some of their colleagues to receive their work computer. Listen: "A year ago, we had people coming on board, and it could take an average of five days before you are actually connected to the network with your equipment. And that's a bit of a shame and kind of an embarrassment. It's not right for our ratepayers, it's not right for their colleagues. So we quantified that as lost productivity. We showed the numbers, it was in the millions of dollars of lost productivity, we have people who were actually sitting idle. And we changed that," said Spencer. Highlights of the conversation include: Why IT needs to be part of orientation. Why Spencer uses joy as a key metric. Why IT leaders need to practice breakthrough thinking to support their colleagues. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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Karin Hurt on The Good Side of Workplace Conflict
05/06/2024
Karin Hurt on The Good Side of Workplace Conflict
Conflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can’t have innovation, growth or change within our organizations. Karin Hurt, CEO of Let’s Grow Leaders and author of the book, “Powerful Phrases For Dealing With Workplace Conflict,” joins the podcast to discuss what she’s learned about addressing conflict with care-filled words and building brighter, bolder cultures in the office. “If you both care about something really passionately, you're gonna have conflict. It's how you manage the conflict, and so care filled words can make all the difference. And that's really why we wrote powerful phrases for dealing with workplace conflict, so that you can have more productive conflict up, down and sideways in your teams.” Highlights of the conversation include: The four dimensions of productive conflict. The role that building human connections plays. How hybrid and remote work have reshaped our approaches to conflict. What can be done at the organizational level to normalize disagreements between teams and colleagues. Plus, hosts Siobhan Fagan and Nidhi Madhavan chat with Karin about why traditional approaches to providing feedback (“I” statements, sh*t sandwiches) don’t work, the G.O.A.T phrases to use instead, and overcoming physical barriers in a remote environment. Have a suggestion, comment or topic for a future episode? Send it to .
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Andrew Pope on Reclaiming Your Focus With Asynchronous Collaboration
04/09/2024
Andrew Pope on Reclaiming Your Focus With Asynchronous Collaboration
The number and variety of tools in our workplaces have steadily grown over the last 10 or so years, but their ranks exploded during the pandemic. With that explosion came confusion over which tool to use when, with the default often being using all of them for everything. In this episode of Get Reworked, Designing Collaboration director Andrew Pope discusses why asynchronous work can help us claw back some of our focus time and shares how to get started. Listen: Highlights of the conversation include: Why we need to be more deliberate in choosing which collaboration tools to use when. Why team charters can change how you collaborate and communicate for the better. How you can convince people to change their habits. Where to get started with asynchronous collaboration. How working out loud supports asynchronous work. Plus, hosts Nidhi Madhavan and Siobhan Fagan talk with Andrew about how asynchronous collaboration can help democratize idea sharing, when it's important to work in sync and why building up capabilities like asynchronous work sometimes beats big transformation projects. Listen in for more.
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AWS's Prudence Pitter on Normalizing the Conversation Around Employee Well-Being
01/23/2024
AWS's Prudence Pitter on Normalizing the Conversation Around Employee Well-Being
Normalizing the conversation around employee well-being is one positive outcome that came out of the pandemic. Businesses now understand the role they have in supporting employee well-being and the bottom line cost of ignoring this area. In this episode of Get Reworked, AWS global head of HR Prudence Pitter discusses what AWS is doing to support employee well-being. Listen: "A leader who can share, 'I had this deliverable that I missed, because I got to this location, my luggage was not there. It caused a whole ripple effect where I was not able to be productive for two days. And so this is how I bounce back.' It's important for leaders to share some of the personal things that they're OK with sharing that help others recognize that it's normal, not only some of the ways that professionally they have fallen, if you will, but also importantly, how they bounce back. What are the ways that they redeem themselves. And I think that's a very powerful story to tell," said Prudence. Highlights of the conversation include: Why it's important to build accountability around well-being initiatives. Why well-being accounts for the whole person, both in and out of work. How well-being initiatives will not go anywhere if they ignore the ways the workplace is impacting well-being. Why leaders need to model the behavior they're promoting. How to normalize the conversation around well-being to remove any lingering stigma. Plus, hosts Siobhan Fagan and Nidhi Madhavan talk with Prudence about identifying where to focus well-being efforts, why some leaders may need coaching to have difficult conversations, and if discussing well-being without following through does more harm than good. Listen in for more.
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Joe Makston on Breaking the Middle Management Boom-Bust Cycle
12/11/2023
Joe Makston on Breaking the Middle Management Boom-Bust Cycle
Middle management has been the butt of jokes for years — and often bear the brunt of layoffs, as was the case in 2023. But in the right hands, middle management can act as the glue that helps employees see their role in a company's broader success. In this episode of , Ryppl Effect founder Joe Makston shares how his experience as an employee experience leader and head of learning and development shaped his approach to some hard leadership conversations. "When you start to understand, oh, the customer implementation process that I just took somebody through, contributes to the department goal of whatever and contributes to that line of business and ultimately rolls up to we're supposed to book $500 million in this specific category, if I can understand that by closing that implementation, that work contributes to actually getting to the $500,000 — that is gold for an employee, they see the broader picture. It's leaders understanding when you're writing goals, when you're talking about performance, how to tie it to, frankly, the strategy and that breakdown between strategy and the tactical piece," said Joe. Highlights of the conversation include: Why now's the time to discuss how leadership is struggling. How shortcomings in leadership development led to the ongoing management boom—bust cycles. How management impacts culture, engagement and productivity. Why he thinks being a manager and an individual contributor at the same time isn't a good idea. How managers can give leadership a view into the day-to-day operations. Plus, hosts Nidhi Madhavan and Siobhan Fagan talk with Joe about how organizations can identify who is right for management roles, why some people may need to be pushed to grow and the parallels he sees between being a pastor and being a leader. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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The U.S. Air Force's Heather Knuffke on Making Change Stick
11/14/2023
The U.S. Air Force's Heather Knuffke on Making Change Stick
Managing change is tough. Now imagine managing a change initiative that involves overhauling 118 legacy systems for 750,000 stakeholders under the watchful eye of Congress. In this episode of , Air Force enterprise change manager Heather Knuffke gives an inside look at what it takes to make change stick at the over 75-year-old institution. "When you have an organization that's this big, and you have commanders in charge of units across the Air Force, and each commander wants to manage their own organization in their own way, it's not so easy just to say turn around and march, right? .... So we believe strongly in delegating responsibility down. And so we try to give our commanders at bases and commanders of units as much authority over how they run their organization so that they can effectively lead when it comes to HR policy, and when it comes to talent management and promotions, and awards, and things like that. That's within the commander's purview," said Heather. Highlights of the conversation include: Why you can't just order people to change. The emotional component that's part of any change management initiative. Why her role is as much about being a translator between IT and HR. How she prioritizes across a variety of competing demands. The two skills she thinks every change manager should possess. Plus, host Siobhan Fagan talks with Heather about training a cadre of change managers throughout the Air Force, how she approaches the multiple stakeholders involved in the change initiatives and what it's like getting a PhD in change management while working in change management every day. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Andre Martin on Why Everybody Loses When a Job’s the Wrong Fit
10/10/2023
Andre Martin on Why Everybody Loses When a Job’s the Wrong Fit
What does commitment mean in the context of work? From an employee's point of view, it can mean a reduction in stress, increased meaning, as well as the capacity to do their best work. From the employer's side, it can translate into increased productivity and higher employee engagement — which directly impacts their bottom line. In this episode, we speak with Andre Martin, author of "Wrong Fit, Right Fit: Why How We Work Matters More Than Ever," about why it's so important to discuss how work gets done in our workplaces so employees — and employers — can find the right fit for them. Listen: "Hiring managers have got to be more transparent. We have to be comfortable in being able to talk about the madness behind the method. Talk about the places where it's kind of hard to do work here because of these factors and talk about them in terms of we're always trying to get better — but that transparency is going to pay off," said Andre. "... We know that people more and more are looking for transparency, they're looking for vulnerability. They're looking for a place that is human and imperfect. And so my hope is that hiring managers will give talent a little bit more of a view into the company, because then they will find the right person and the people that opt out should have probably opted out." Highlights of the conversation include: What's causing the crisis of commitment today. Why Andre wants to see a return to the 20-year career in one workplace. The difference between boredom and comfort in a job. Why a frank discussion of how a company works should be a critical part of any job interview — for the interviewer and the interviewee. How Andre differentiates between being the 'right fit' and 'fitting in.' Plus, hosts Nidhi Madhavan and Siobhan Fagan talk with Andre about why the aspirational language companies use to describe themselves often do more harm than good, why he believes there's a company for everyone and why he thinks companies should re-recruit their employees on a regular basis. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Northwestern Mutual's Don Robertson on Taking a Business-First Approach to Being a CHRO
09/19/2023
Northwestern Mutual's Don Robertson on Taking a Business-First Approach to Being a CHRO
Human resources — and the role of the chief HR officer with it — has been seeking a proverbial "seat at the table" for years now. The difference now is, more of them are not only gaining that seat, they are "helping design the table." In this episode of , we speak with Don Robertson, EVP and CHRO of about his approach to employee experience and how his previous experience on the business side informs how he operates — namely, with a business-first mindset. "Many of the things that we have to do require you to put together business cases to look at the financials, to look at budgets, all these things and if you don't have strong financial skills, if you don't have strong ability to really put together business cases, just like you would if you're the investments team, and you're putting together a business case, to go do an investment to buy a building or do something, you have to have those kinds of skill sets. I can't just go in there and say, hey, we should invest $10 million in a new HR system, because our people will like it better and will have better engagement," said Don. "No, I have to be able to show: if we do this, we'll get more adoption. If we get more adoption, then people leaders will do what we need them to do. And they'll ultimately develop their people better. And therefore you'll have the talent you need. And these are the kinds of investments you need to make so that you know our engagement goes up or attrition goes down or we get better adoption. And you just start talking about the actual attribution things that you benefit from by doing these things. And I can tell you in a zero sum game and the world we live in with budgets and everything else, you have to be able to make those cases." Highlights of the conversation include: Why data is a modern CHRO's best friend. How Northwestern went from employee engagement in the low 40s to over 80%. The role HR business partners play in Don's work. How Northwestern approaches the employee expectation-business need balancing act. The role he sees HR playing with AI adoption. Plus, hosts Nidhi Madhavan and Siobhan Fagan talk with Don about why he thinks rolling back on EX efforts is a mistake, how he's consciously developing the skills of his potential successor and why he thinks anyone working in HR would benefit by spending time on the business side. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Deb Mashek on What It Takes to Build a Collaborative Organization
07/18/2023
Deb Mashek on What It Takes to Build a Collaborative Organization
Collaboration can be taught and learned. Yet few organizations are actively teaching employees how to master this critical skill. In this episode of , we speak with Deb Mashek, founder of to learn how companies can move collaboration from a platitude on their office walls to a capability found throughout the organization. "if you want to see a lot of collaboration, if you want to have a collaborative culture, first of all, you need to make collaboration possible. That sounds so obvious, but it means that you can't create weird infrastructures where people can't actually contact each other, which we saw when in 2020, a lot of us migrated very quickly from being fully in person to being fully remote, where there weren't a list of people's email addresses or phone numbers and so it wasn't clear even how to contact people. We didn't have a lot of us access to videoconferencing yet," said Deb. "So the modalities the infrastructure wasn't there to actually collaborate. And thankfully we a lot of us were able to onboard that fairly quickly." Highlights of the conversation include: Why organizations aren't teaching collaboration. Whether collaborative efforts are ever a waste of time. How to hire for collaborative mindset. The broader collaborative ecosystem businesses should keep in mind. The five questions to establish if your organization is equipped to collaborate. Plus, host Siobhan Fagan talks with Deb about how she came to specialize in collaboration, why helicopter parenting stunts collaborative skills growth and how to avoid running your business like a filthy dive bar. Listen in for more. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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Northern Trust's Shaelyn Otikor-Miller on Helping Employees Help Themselves Through Citizen Development
07/05/2023
Northern Trust's Shaelyn Otikor-Miller on Helping Employees Help Themselves Through Citizen Development
Low-code tools promise to put the power of easy process fixes into the hands of employees. But beyond individual productivity improvements, citizen development offers employees a chance to improve collaboration skills, increase their technical know-how and gain visibility for work outside of their typical workplace roles. In this episode of , we talk to Shaelyn Otikor-Miller, SVP and head of global digital workplace strategy at Northern Trust Asset Servicing to discuss its thriving citizen developer program and her long-term vision for the program. "I think that's the one thing in the citizen development community, I probably struggle with is the mindset shift. Right? In the past, we had the formal training, we had the communications and newsletters, everything got pushed out to someone, you're required to take training, or you get locked out of your system or something," said Shaelyn. "With these tools. It is all about the individual. And that's what I love, right? So it doesn't matter. It helps diversity, it helps equality. It helps just reskilling, upskilling staff want to shine and get more exposure and visibility, the only thing driving it is their own willingness to learn and dig in and be self starters." Highlights of the conversation include: How the citizen developer program first came into being. Why citizen development requires a change in mindset. How she's built the program using a hub and spoke model. How citizen development feeds upskilling and reskilling efforts. Where employees find value in citizen development, beyond low-code process fixes. Plus, co-hosts Siobhan Fagan and Kate Cox talk with Shaelyn about generative AI, why citizen development is nothing new and how generational differences help feed the demand for low-code platforms. Listen in for more. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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LinkedIn's Laurel Dzneladze on Community-Based Employee Communications
06/20/2023
LinkedIn's Laurel Dzneladze on Community-Based Employee Communications
How does the world's largest professional network help its own employees build connections? In this episode of , we talk to Laurel Dzneladze, employee communications, digital platforms leader at LinkedIn about the community-based approach to employee communications at the company and how it feeds into the broader employee experience. "Some of our work focus has been on that — how can we make this flexible work, work?" said Laurel. "We're creating a virtual experience for our remote employees. But we're also creating these in-person experiences, or even driving the desire to go to an office by surfacing community-based content that would make somebody go to an office or attend a virtual event." Highlights of the conversation include: Why Laurel and her team focus on amplifying employee and leader voices. How community building is central to their approach. What channels and tools she uses to get the messages out. How to help people participate in community, whether in person or working remotely. How she measures the success of these efforts. Plus, co-hosts Kate Cox and Siobhan Fagan talk with Laurel about why she's on team 'no newsletter,' how LinkedIn still sees itself as a scrappy start-up, and how to reuse, repurpose and recycle content. Listen in for more. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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IBM Quantum's Bradley Holt on Closing the Quantum Skills Gap
05/23/2023
IBM Quantum's Bradley Holt on Closing the Quantum Skills Gap
Applications of quantum computing in the workplace may still sound like a theoretical future, but the need for workers capable of working with quantum is immediate and real. In this episode of , we talk to Bradley Holt, program director of workforce development at , about what the company is doing to close the quantum skills gap and why it's focused on getting younger generations interested in quantum computing now. "There are an estimated 27 million classical software developers in the world today," Bradley said. "So that's a very, very different workforce, right, 3,000 people actually applying their skills in the field of quantum compared to say, 27 million classical developers. So we're getting there .... I don't think we need to go and really trained tens of millions of quantum developers overnight. But over the next decade or two, we're likely going to see a really significant increase in demand for quantum developers." Highlights of the conversation include: How to get started exploring quantum in your organization. Whether widespread access to quantum computers is realistic in the near-term. How colleges are responding to the demand for quantum skills. The different roles preparing for the quantum future. Why policymakers should be part of the learning cohort. Plus, co-hosts Kate Cox and Siobhan Fagan talk with Bradley about his quantum computing pitch for an 8-year-old, why IBM is partnering with HBCUs on quantum education and quantum scientists' popular pet names. Listen in for more. Have a suggestion, comment or topic for a future episode? Drop us a line at .
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Tapestry's Dante Ragazzo on Reducing Friction in the Digital Workplace
05/12/2023
Tapestry's Dante Ragazzo on Reducing Friction in the Digital Workplace
Delivering a digital workplace that works for multiple teams, in multiple locations, all with different end goals is challenging to say the least. But sometimes it comes down to communications and training as much as it does to the tools themselves. In this special episode of Get Reworked, recorded live at the J.W. Marriot in Austin, Texas during the conference, Dante Ragazzo, senior director, digital workplace at discusses the work he's doing to simplify and remove friction from the digital workplace at Tapestry. "So I think that if you are not only improving your experience, but showing that you're improving your experience, I think it goes a long way toward employees. I think employees are actually really forgiving, and they understand what's different when you're a consumer. 'Well, you want to get my money. So you should do everything you can to impress me.' "When you're the employee, it's like, 'Well, the more money you spend on other niceties to make me feel good is less money that we have to invest in our business, bonuses and everything else.' So I think employees have a certain understanding like they don't want to just see the coffers wide open and spending frivolously," said Dante. Highlights of the conversation include: What causes some of the digital friction The many definitions of the digital workplace How he approaches shadow IT How to balance diverse team needs with the desire to create a cohesive digital workplace The digital workplace discovery tour he now runs at Tapestry Plus, co-hosts Kate Cox and Siobhan Fagan talk with Dante about the differences between customer experience and employee experience, how we can't live in a magic kingdom, and why sometimes you have to accept that good enough is good enough. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Employment Attorney Peter Rahbar on Why Your Workplace Needs a Generative AI Use Policy
05/01/2023
Employment Attorney Peter Rahbar on Why Your Workplace Needs a Generative AI Use Policy
Generative AI is the latest shiny toy in the workplace technology toolbox. The difference in this case is the bar to use it is very low. Anyone with an internet connection and a computer can access it. In this episode of Get Reworked, employment attorney Peter Rahbar discusses the potential risks of generative AI to the workplace and why organizations need to create guardrails around employee use. Listen: "I think it's very important in this moment, where we have a potential transformative technology, for the company to really take the lead on how it's introduced and used in the workplace. So I think an effective policy would not only describe what platforms and technologies are being governed here, but what type of information should and shouldn't be used with these platforms," said Peter. Highlights of the conversation include: The risks — and rewards — generative AI creates for employers and employees alike. How generative AI adds to existing employee fears of being replaced. Why companies should create policies on generative AI use now, not later. Why we need a debate on the use of AI in HR. On where we are and where we need to be with AI regulation. Plus, host Siobhan Fagan talks with Peter about the importance of transparency around AI use in the workplace, the different effects of internal vs. external use, and whether or not he is indeed Peter Rahbar. Listen in for more.
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Rob Cross and Karen Dillon on What Microstress Is Doing to Our Work and Our Lives
04/24/2023
Rob Cross and Karen Dillon on What Microstress Is Doing to Our Work and Our Lives
When we hear the word "erosion" we tend to think of nature: water erosion, soil erosion, wind erosion. But much like the natural elements, daily stressors can wear us humans down too. In this episode of , Karen Dillon and Rob Cross, co-authors of the book, "," discuss how the incremental stresses we absorb every day are impacting our performance at work, our relationships and our lives. "It just means that none of us are able to be our best selves. And we accept that we don't even think there's an alternative. That's what Rob's talking about with those interviews. The high-performers were successful from the outside perspective, but a lot of them were hanging on by a thread internally, and that cannot be the best performance," said Karen. Highlights of the conversation include: How we're all having our frog in the boiling water moment The three categories of microstresses How our workplace habits are adding to microstress What managers can do to minimize microstress for themselves and their teams What we can all do to reduce the impact of microstresses in our lives. Plus, host Siobhan Fagan talks with Rob and Karen about how our networks are part of the solution and how sometimes you just have to rise above. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Josh Bersin on What It Takes to Be an Irresistible Company
04/11/2023
Josh Bersin on What It Takes to Be an Irresistible Company
What makes a company irresistible? That's the question behind Josh Bersin's most recent book, "." And what it comes down to is a focus on their employees. At a time when some companies are rolling back recent improvements to the employee experience, Bersin joins Get Reworked to explain why an investment in employee experience is an investment in the long-term health and success of an organization. "In reality, investors can sell their stock, they're not that committed to the company, they can leave. Customers can leave too, customers will give you all sorts of input, but they can just buy another product. Employees are deeply committed to your company, because they voted with their lives and their families to work for you. And when they have problems and they speak up, you need to listen to them first, not last, and don't sacrifice the employees on behalf of the customers. "And that's what the EX thing is all about. It's creating a real focus on what can we do to take this workforce we have and make it really better for them, for our customers, for our product, for our operations, and so forth." Highlights of the conversation include: What separates employee-centric organizations from others. The qualities that define an irresistible organization. Why constant learning in part defines successful organizations. How leaders need to change from controllers to coaches. Why team-centric work sets thriving companies apart. Plus, host Siobhan Fagan talks with Josh about a memorable performance review, why becoming an irresistible organization is challenging for leaders and employees alike, and why the long-term success of a company rests on its ability to unleash human potential. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Google Cloud's John Abel on How Companies Can Support Neurodivergent Employees
03/27/2023
Google Cloud's John Abel on How Companies Can Support Neurodivergent Employees
Between 10% and 20% of the world's population is considered neurodivergent, according to . Yet companies still default to one-size-fits-all approaches to management, which rarely suits anyone. In this episode of Get Reworked, John Abel, technical director, office of the CTO at discusses what businesses can do to support and help neurodivergent employees flourish — from reducing friction via technology, to increasing leader's listening skills, to asking the right questions, to communicating in multiple ways to reach all employees. "Someone said to me the other day, how do I know if I'm doing diversity well as a leader? And I said, the only way I can tell you is from my personal experience. You should feel exhausted. And what I mean by that is, we all are struggling with obtaining the next generation of talent. And for me, the talent starts much younger, well before career. And actually, you've got to make them excited about your industry or your business, before they're well into the employment process. Because inherently, if you don't, you're going to get one type of employee," said John. Highlights of the conversation include: What being a flexible leader means. How technology advances have improved daily work for many. How leaders can help employees learn through listening and self discovery. Why simplifying things, not adding complexity, is the trick to getting things done. How employees can help their managers manage them. Plus, host Siobhan Fagan talks with John about how to help everyone use their full skillset, the connection between neurodiversity and creativity, and why fail fast is an inadequate term. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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WWT's Ann Marr on Creating Award-Winning Employee Experiences
03/14/2023
WWT's Ann Marr on Creating Award-Winning Employee Experiences
Although employee experience is a relatively new term, the concept behind it isn't: support your employees to do their best work and they will support your business in turn. In this episode of , executive vice president of global human resources, Ann Marr shares lessons learned delivering award-winning employee experiences over her 25-year career with the company. Ann was the recipient of Reworked's 2022 Employee Experience of the Year award. Listen: "I've been such an advocate of parents who work to make sure that there's a balance there. And that pendulum can swing, maybe, you know, if you're working on a really important project, you maybe have to spend a lot more time at the office. But on the same pendulum, maybe you have a sick kid, or maybe you have a kid who's in a sporting event and you want to see them compete in a sporting event, you have to balance that," said Ann. Highlights of the conversation include: What it takes to create a consistent employee experience across 15 locations around the world. How WWT approaches onboarding. Where career development fits in WWT's employee experience. What to do to ensure employees remain engaged. How supporting employees who are caregivers pays off for everyone in the long run. Plus, host Siobhan Fagan talks with Ann about how employees can gauge if an employer is a good fit for them, where supplier diversity fits into the company's EX strategy and how she feels on her 25th anniversary at the company. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Udemy's Melissa Daimler on How to Intentionally Design Corporate Culture
02/28/2023
Udemy's Melissa Daimler on How to Intentionally Design Corporate Culture
Back to office advocates have used corporate culture as an argument for why employees need to return to a central location. But corporate culture isn't defined by a physical place. Ideally, it's a combination of behaviors, practices and processes. In this episode of Get Reworked, Udemy chief learning officer Melissa Daimler discusses what an intentional approach to building culture looks like and why it benefits organizations — and employees — in the long-run. "So many people that I have talked to throughout my career have said, 'Why are you getting in the way of culture just happening organically?' And my response to that is, it is happening already, whether by design or default, so we might as well design it, and be more explicit about things that we want to see and things that we don't want to have be part of our culture," said Melissa. Highlights of the conversation include: How to define culture. The strong relationship between learning and development and culture. Why businesses need to reassess culture on an ongoing basis. What it takes to turn a toxic culture around. How to make culture work in the hybrid workplace. Plus, host Siobhan Fagan talks with Melissa about Twitter now vs. Twitter 10 years ago, what employees can do to help shape culture and why vibes alone aren't enough to create a corporate culture. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Kraft Heinz's Tope Sadiku on Taking a Design Thinking Approach to Digital Employee Experience
02/14/2023
Kraft Heinz's Tope Sadiku on Taking a Design Thinking Approach to Digital Employee Experience
At a time when the number of available workplace tools is exploding, how can a company meet employee demands for technology while not overwhelming them with choice? In this episode of , Tope Sadiku, global head of digital employee experience at The Kraft Heinz Company discusses how she takes a human-centric approach to delivering personalized digital experiences to the multinational food company's employees. "Really, for me, it's less of a tools focus .... I don't want to have a conversation really, when I'm trying to scope something out, about tools and capabilities so specifically, where someone's saying, 'OK, I like the visual of this. I'm used to this, I've used this in a previous team, a previous company.' It's less about that. It's more about, what are we actually trying to achieve? And then we can say, OK, what's the best way to achieve that goal?" said Tope. Highlights of the conversation include: What a delightful digital employee experience looks like. Striking the balance between offering employees technology options and decision fatigue. How Kraft Heinz ties ESG into the digital employee experience. How regular tool audits fit into tool acquisition discussions. How Tope moved from a career in finance to leading digital employee experience. Plus, host Siobhan Fagan talks with Tope about how to reduce friction in workplace technology, how pizza toppings relate to digital personalization and whether hot dog flavored popsicles are a good or bad idea. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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Walmart's Maren Waggoner on Scaling Voice of the Employee to 1.2M Employees
01/30/2023
Walmart's Maren Waggoner on Scaling Voice of the Employee to 1.2M Employees
How can a company communicate with employees who are distributed across multiple locations, roles and time zones? More importantly, how can companies ensure these communications are two-way and not a top down broadcast? In this episode of , Maren Waggoner, VP of People, End-to-End Operations, U.S. at Walmart gives us an inside look at how the company communicates with — and hears from — the 1.2 million associates working in U.S. operations. "Part of listening isn't just what might not be working, we definitely want to have an eye to that and an ear to it. But also, we want to have an ear to what are the great ideas that our associates are seeing every day in their day-to-day work. And we have an application, or a kind of a channel, that we've established called me@ideas at Walmart. And so any associate at any time can go into this channel and submit an idea of maybe something we should consider doing or a better way of doing things," said Maren. Highlights of the conversation include: What the company means by tech-enabled, people-led. How employee listening scales from the local to the corporate level. How Walmart uses tools like natural language processing to establish employee sentiment. Plus, host Siobhan Fagan talks with Maren about creating feedback loops for employee suggestions, how the company balances technology and in-person channels for communications and where she plans to focus her efforts in the year ahead. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to . Please note: The conversation was recorded before the mass shooting at a Walmart store in Chesapeake, Va. in November, so the events of that day do not come up in the discussion.
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National Council on Aging's Ramsey Alwin on the Benefits of a Multi-Generational Workforce
01/17/2023
National Council on Aging's Ramsey Alwin on the Benefits of a Multi-Generational Workforce
Our workplaces hit a milestone in recent years: it was the first time on record that five generations shared the workplace. While there's been no shortage of articles on the needs and desires of individual generations, not much has been paid to the benefits the mix of generations produces — both for individuals and organizations. In this episode of , Ramsey Alwin, president and CEO of the National Council on Aging, shares how age diversity in the workplace benefits everyone and what we lose when ageism goes unchecked. Highlights of the conversation include: The benefits of having multiple generations in the workplace. What we can learn from New Zealand and Iceland about building age-inclusive workforces. How HR leaders can best promote age diversity in hiring and retention. The outsized impact layoffs has on older workers. How we should rethink careers as longevity increases. Plus, host Siobhan Fagan talks with Ramsey about the differences in advocating for change at the government level rather than the organizational level, what retirement means if we live till 150 and AARP marketing practices. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to .
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